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Digi IX15 - Simple Certificate Enrollment
Configure a Simple Certificate Enrollment Protocol clientYou can configure IX15 device to function as a SCEP client that will connect to a SCEP server that is used to sign Certificate Sig...
https://www.digi.com/support/knowledge-base/digi-ix15-simple-certificate-enrollment
Oct 10, 2024
XBee Cellular Certificates
The XBee devices can secure the TLS connection to Digi Remote Manager. The default configuration provides confidentiality of the communication but is not able to authenticate the server w...
https://www.digi.com/support/knowledge-base/xbee-cellular-certificates
Oct 10, 2024
How to sign up for a Digi Remote Manager account
To sign up for a Digi Remote Manager account, please follow the instructions below.​If you would like to sign up for a fully featured Digi Remote Manager account, please contact our sales team at:&...
https://www.digi.com/support/knowledge-base/how-to-sign-up-for-a-digi-remote-manager-account
Sep 27, 2024
How to enable Email notifications for firmware updates on Digi Remote Manager
When new firmwares are released and are available on Digi Remote Manager, this will be shown in the Unread Notifications and in the Devices sections: However, this is visible only if a user lo...
https://www.digi.com/support/knowledge-base/how-to-enable-email-notifications-for-firmware-upd
Sep 27, 2024
How to keep Digi devices firmware and settings on sync using Digi Remote Manager Templates
If you have a known working configuration and firmware version and you want to ensure your deployed device inventory stays in sync with that, you can use the Templates feature in Digi Rem...
https://www.digi.com/support/knowledge-base/keep-your-firmware-and-configurations-in-sync-acro
Sep 25, 2024
How to Receive E-Mail Notification of Digi Remote Manager Alert Activity
Introduction This article describes how to configure Digi Remote Manager to provide E-Mail notification of Alert activity from your devices on Digi Remote Manager.Note: This article assu...
https://www.digi.com/support/knowledge-base/how-to-receive-an-e-mail-notification-when-a-devic
Sep 24, 2024
New Connect ME -C DC-ME4-01T-C PN:(1P)50000878-60 modules won’t run our NET+OS image.bin application
Some customers with existing NET+OS firmware are having issues (not booting) when running their firmware (image.bin or rom.bin or both) on new modules delivered after June 2024.  Specifically ...
https://www.digi.com/support/knowledge-base/new-connect-me-c-dc-me4-01t-c-pn-(1p)50000878-60-m
Sep 23, 2024
What are Digi Remote Manager System Alerts?
System alarms define conditions that happen during processing in Digi Remote Manager that a customer may want to be notified about. These alerts are automatically created by Digi Remote Manage...
https://www.digi.com/support/knowledge-base/what-are-system-alarms
Sep 23, 2024
How does AnywhereUSB Manager find AnywhereUSB Plus hubs?
AnywhereUSB Plus driver and AnywhereUSB Manager are installed together.The installer is also installing the Bonjour protocol, which is used to broadcast messages to all AnywhereUSB Plus hubs in the...
https://www.digi.com/support/knowledge-base/how-does-anywhereusb-manager-find-anywhereusb-plus
Sep 23, 2024
RealPort Linux driver showing dgrp: loading out-of-tree module taints kernel
When running RealPort Linux driver, we see a log message:dgrp: loading out-of-tree module taints kernelIs it critical or is it to be ignored? The "kernel tainted" message can be considere...
https://www.digi.com/support/knowledge-base/realport-linux-driver-showing-dgrp-loading-out-of
Sep 23, 2024
How do I access the Linux console on a Digi Accellerated Linux (DAL) device?
You can access the Linux console which is named "shell mode" e.g. from a SSH session or a terminal session opened from the Webinterface:see user guide:https://www.digi.com/resources/docum...
https://www.digi.com/support/knowledge-base/how-do-i-access-the-linux-console-on-a-digi-accell
Sep 23, 2024
setting password from a backup.cfg on a ConnectPort LTS
When uploading a backup.cfg to a ConnectPort LTS in order to set the password,you might experience, that the password is not set with the value from the backup.cfg file.Route cause and workaround:C...
https://www.digi.com/support/knowledge-base/setting-password-from-a-backup-cfg-on-a-connectpor
Sep 23, 2024
Can I run AnywhereUSB Manager on a tablet, SmartPhone or RasperryPi with ARM architecture?
Digi offers drivers installed with AnywhereUSB Manager for Debian Linux x86_64 architecture packages and for Windows x86 hardware (64 and 32 bit drivers), see:https://hub.digi.com/support/products/...
https://www.digi.com/support/knowledge-base/can-i-run-anywhereusb-manager-on-a-tablet-smartpho
Sep 23, 2024
What are Digi Remote Manager System Alerts?
Digi Remote Manager System Alerts are notifications that automatically trigger for specific processing conditions within the Remote Manager that a customer may want to be notified about. These aler...
https://www.digi.com/support/knowledge-base/what-are-digi-remote-manager-system-alerts
Sep 06, 2024
Compiler bug in DC 9.30 and later generates incorrect opcode sequence
Digi has discovered a bug present in Dynamic C 9.30 (but not 9.25) related to code generation for assigning 8-bit values to 16-bit variables via a pointer. The bug has been in all releases of Dynam...
https://www.digi.com/support/knowledge-base/compiler-bug-in-dc-9-30-and-later-generates-in-(1)
Sep 05, 2024
Does Dynamic C (DC 9.62A and DC 10.72E) supports Windows 11?
Yes, Dynamic C works on Windows 11 machines.We have tested Dynamic C 9.62A and Dynamic C 10.72E on Windows 11. It is working fine.
https://www.digi.com/support/knowledge-base/does-dynamic-c-(dc-9-62a-and-dc-10-72e)-supports-w
Sep 05, 2024
XBee BLU Extended Advertisement
XBee BLU Extended AdvertisingThe XBee BLU is a Bluetooth Low Energy (BLE) XBee module. It is designed to allow a device, such as an Arduino or other processor, to communicate via a Bluetooth-enable...
https://www.digi.com/support/knowledge-base/xbee-blu-extended-advertisement
Aug 30, 2024
XBee BLU Example of Discovery of BLE Devices
XBee BLU OverviewThe XBee BLU is a Bluetooth Low Energy (BLE) XBee module. It is designed to allow a device, such as an Arduino or other processor, to communicate via a Bluetooth-enabled device, su...
https://www.digi.com/support/knowledge-base/xbee-blu-example-of-discovery-of-ble-devices
Aug 30, 2024
How to generate .bak file (backup of the application source file) under Dynamic C?
If we  compile Dynamic C application from an Dynamic C editor window with unsaved changes, Dynamic C saves it to disk with the `.bak` extension, so it can use that file to compile without over...
https://www.digi.com/support/knowledge-base/how-to-generate-bak-file-(backup-of-the-applicatio
Aug 23, 2024
How to access a DAL router on LAN IP via an IPsec tunnel if the LAN is down
A LAN-to-LAN IPsec tunnel on a DAL router can also be used to manage the router itself using the LAN interface IP address. If no device is connected to the LAN interface anyway, this  might wo...
https://www.digi.com/support/knowledge-base/usage-of-network-lan-in-ipsec-local-policy
Aug 21, 2024
Telstra 3G Sunset 28 October 2024
Telstra 3G Sunset 28th October 2024Digi, in conjunction with distributor network, has worked with the world’s telecommunications carriers in assisting cellular consumers as the migration...
https://www.digi.com/support/knowledge-base/telstra-3g-sunset-28-october-2024
Aug 13, 2024
HOW TO: Query the Connection History of a Connected device from Digi Remote Manager
Introduction:One very useful aspect of Device Management on the Digi Device Remote Manager is the ability to view the Connection History of a device.  This of course refers to the connection h...
https://www.digi.com/support/knowledge-base/how-to-query-the-connection-history-of-a-connected
Aug 12, 2024
Manually Updating X-CTU Firmware Library
Download the current firmware that is relevant to the module.  Save this file (.zip) to a known location.  DO NOT unzip this file.  X-CTU is looking for a .zip file.In XCTU, from the...
https://www.digi.com/support/knowledge-base/manually-updating-x-ctu-firmware-library
Aug 07, 2024
Device Cannot be Registered on Digi Remote Manager
If you attempted to install your Digi device into Digi Remote Manager, and recevied an error message that the device cannot be registered into your account, as shown in the image below:please take ...
https://www.digi.com/support/knowledge-base/device-cannot-be-registered-on-digi-remote-manager
Jul 26, 2024
How to obtain a List of Digi Remote Manager Connected or Disconnected Devices
The following examples may be used in a web browser in order to obtain a list of devices which are currently in a connected state on your Digi Remote Manager account.List of Connected devices:https...
https://www.digi.com/support/knowledge-base/how-to-obtain-a-list-of-device-cloud-connected-or
Jul 23, 2024
device/group of devices Digi Remote Manager access to users via Subaccounts
This article explains how to create a subaccount to grant a user the access to a specific device/group of devices.This is usually needed for Distributors/Resellers who manage their customers Subacc...
https://www.digi.com/support/knowledge-base/device-group-of-devices-drm-access-to-users-via-su
Jul 18, 2024
DRM APIs authentication
No, the Remote Manager APIs use HTTP Basic Authentication. The username and password are the same as the username and password you use to sign-on to the Remote Manager UI.As an example, when the AP...
https://www.digi.com/support/knowledge-base/drm-apis-authentication
Jul 17, 2024
docking stations Windows laptops conflicts with AnywhereUSB Manager Windows Driver Error Code 31
DELL or Lenovo docking stations with Windows laptops may conflict with AnywhereUSB Manager, causing Windows Driver Error Code 31 and no connection to USB devices possible. Symptom might occur duri...
https://www.digi.com/support/knowledge-base/docking-stations-windows-laptops-conflicts-with-an
Jul 01, 2024
How To: Customize a DAL Backup Configuration File
 Background The configuration backup file can be obtained from a DAL device using either the CLI, local web UI, or Digi Remote Manager. The backup file you get is a gzipped tarball with a .bi...
https://www.digi.com/support/knowledge-base/how-to-customize-a-dal-backup-configuration-file
Jun 28, 2024
Digi One IA/IAP Power and Serial screw terminal connectors
I lost the power and serial port screw terminal connectors for my Digi One IA/IAP – where can I get replacements for them?   The parts used in the devices are standard from Phoenix and...
https://www.digi.com/support/knowledge-base/digi-one-ia-iap-power-and-serial-screw-terminal-co
Jun 27, 2024
How to get the Support Report file from a DAL device
When opening a case to Digi Tech Support related to a device running DAL OS (Note1), it is particularly useful to include a Support Report file.Generating a Support Report will take the complete co...
https://www.digi.com/support/knowledge-base/how-to-get-the-support-report-file-from-a-dal-devi
Jun 19, 2024
Using RF Module with Switching Power Supply
The now End-Of-Lifed Digi XStream, XCite, and the current 9XTend modules require a regulated 5V DC supply. The Digi XBee modules require a 3V regulated power supply.Switching supplies may be used, ...
https://www.digi.com/support/knowledge-base/using-rf-module-with-switching-power-supply
Jun 14, 2024
Obtaining cached Connect Sensor SIM ICCID numbers
Obtaining cached Connect Sensor SIM ICCID numbersThis example obtains the ICCID as seen cached within “Mobile Information” on the Settings page of a device within Digi Remote Manager. A...
https://www.digi.com/support/knowledge-base/obtaining-cached-connect-sensor-sim-iccid-numbers
Jun 13, 2024
How to: Use a custom script to add USB Printer support to a DAL device
A user can use the socat command to interact with a USB printer connected to the USB port of a Digi device.Below you can find an example of the socat command, which starts a service on port TCP 910...
https://www.digi.com/support/knowledge-base/how-to-use-a-custom-script-to-add-usb-printer-supp
Jun 11, 2024
Atsign sshnoports on a Digi DAL OS device
What are Digi Containers?Digi Containers Service is an add-on service that simplifies and centralizes the process of building, deploying and running custom applications on devices managed with Digi...
https://www.digi.com/support/knowledge-base/atsign-sshnoports-on-a-digi-dal-os-device
May 13, 2024
LDAP authentication on an AnywhereUSB® Plus
Starting with Firmware version 21.5, a new “Login attribute” parameter was added. This parameter allows to match the name of the username on the Windows Active Directory server. You ca...
https://www.digi.com/support/knowledge-base/ldap-authentication-on-an-anywhereusb-plus
May 12, 2024
How to: Update the Cellular firmware of the EG25 modem via CLI and Local firmware file
The  "modem firmware check" CLI command  is not implemented for the  EG25G modem, but a customer can manually specify the directory with the following CLI command:&quo...
https://www.digi.com/support/knowledge-base/how-to-update-the-cellular-firmware-of-the-eg25-mo
May 12, 2024
DAL router WireGuard Client
Since DAL OS firmware 24.3.28.88 Support for WireGuard (WG) VPNs has been added.WireGuard is a VPN protocol that operates at the network layer to provide communication between devices over a public...
https://www.digi.com/support/knowledge-base/dal-router-wireguard-client
Apr 30, 2024
DAL router as WireGuard Server iOS client
How to configure DAL as WireGuard Server and a iOS ClientSince DAL OS firmware 24.3.28.88 Support for WireGuard (WG) VPNs has been added.WireGuard is a VPN protocol that operates at the network lay...
https://www.digi.com/support/knowledge-base/dal-router-as-wireguard-server-ios-client
Apr 29, 2024
DAL router as WireGuard Server Windows Client
Since DAL OS firmware 24.3.28.88 Support for WireGuard (WG) VPNs has been added.WireGuard is a VPN protocol that operates at the network layer to provide communication between devices over a public...
https://www.digi.com/support/knowledge-base/dal-router-as-wireguard-server-windows-client
Apr 26, 2024
Digi ConnectPort LTS AI Assistant
Digi ConnectPort LTS AI Assistant 
https://www.digi.com/support/knowledge-base/digi-connectport-lts-ai-assistant
Apr 15, 2024
Digi ConnectPort TS Information Assistant Bot
Digi ConnectPort TS AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-connectport-ts-lts-information-assistant-bot
Mar 18, 2024
Digi Connect EZ 8/16/32 Information Assistant Bot
Digi Connect EZ 8/16/32 AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-connect-ez-8-16-32-information-assistant-bot
Mar 07, 2024
Modifying the “sshd_config” file for ConnectPort LTS - Terrapin Fix
The “sshd_config” file is generated when system is booting.  So you need to copy the modified “sshd_config” file to /usr2 and copy it to /etc/ssh folder using /usr2/rc...
https://www.digi.com/support/knowledge-base/modifying-the-sshd_config”-file
Mar 06, 2024
AnywhereUSB Plus Information and Videos
Overview:This article highlights various features of AnywhereUSB Plus®, to help users gain familiarity with all the devices have to offer.General Videos:Unboxing Digi AnywhereUSB 24 P...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-information-and-videos
Mar 04, 2024
Digi XBee 3 Zigbee/802.15.4/DigiMesh/BLE Information Assistant Bot
Digi XBee 3 Zigbee/802.15.4/DigiMesh/BLE AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-xbee-3-zigbee-802-15-4-digimesh-ble-informati
Feb 28, 2024
Digi XBee 3 Global LTE-M Information Assistant Bot
Use this page to ask questions about your Digi XBee 3 Global LTE-M.Digi XBee 3 Global LTE-M Information Assistant 
https://www.digi.com/support/knowledge-base/digi-xbee-3-global-lte-m-information-assistant-(1)
Feb 28, 2024
Ignition Edge on Digi DAL OS devices
The following is information about deploying, running, and monitoring an Ignition Edge application running inside a Digi Containers service available on a Digi router through Digi Remote ...
https://www.digi.com/support/knowledge-base/ignition-edge-on-digi-dal-os-devices
Feb 26, 2024
How to update cached state or settings data for a device on Digi Remote Manager
The following information is most useful for a device which is infrequently connected.  For a device currently in Connected status on Digi Remote Manager,  selecting the Re...
https://www.digi.com/support/knowledge-base/how-to-update-cached-state-or-settings-data-for-a
Feb 23, 2024
Digi XBee 3 Global LTE-M Information Assistant Bot
Digi XBee 3 Global LTE-M AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-xbee-3-global-lte-m-information-assistant-bot
Feb 23, 2024
How to have USB devices connected at boot using Anywhere USB Plus
When using Anywhere USB Plus to connect some USB devices to your PC via ETH, can be needed to have those USB devices automatically connected to the PC at boot without the needs to necessarily log i...
https://www.digi.com/support/knowledge-base/how-to-have-usb-devices-connected-at-boot-using-an
Feb 23, 2024
Bluetooth Low Energy (BLE) Company Identifier
In Bluetooth Low Energy (BLE), the Company Identifier is a 16-bit value assigned by the Bluetooth Special Interest Group (SIG) to a specific company or organization. This identifier is used in the ...
https://www.digi.com/support/knowledge-base/bluetooth-low-energy-(ble)-using-the-company-ident
Feb 21, 2024
Step by Step Setup of AWUSB Plus on Win10 Service
 1. Physical connection:Connect the AWUSB Plus ETH port to your PC Network (Note: on the PC Network should be present a DHCP server, as the AWUSB Plus ETH port is by default configured to get ...
https://www.digi.com/support/knowledge-base/step-by-step-setup-of-awusb-plus-on-windows-10-(se
Feb 21, 2024
How to set the time source on devices running the DAL Operating System.
The DAL Operating System offers two options to configure a time source. The time configuration under WebUI>Configuration>System>Time>Time sources are passed settings to the "n...
https://www.digi.com/support/knowledge-base/how-to-set-the-time-source-on-devices-running-the
Feb 21, 2024
Send CLI commands to a DAL router via SMS
In order to have a DAL router executing CLI commands received via SMS, the following procedure can be followed: 1. Copy the content of the following python script in a txt file (You can find the s...
https://www.digi.com/support/knowledge-base/send-cli-commands-to-a-dal-router-via-sms
Feb 20, 2024
Digi TX64 Information Assistant Bot
Digi TX64 Information Assistant 
https://www.digi.com/support/knowledge-base/digi-tx64-information-assistant-bot
Feb 15, 2024
Digi IX20 Information Assistant Bot
Digi IX20 AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-ix20-information-assistant-bot
Feb 15, 2024
Digi IX30 Information Assistant Bot
Digi IX30 AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-ix30-information-assistant-bot
Feb 15, 2024
Digi PortServer TS and Digi One Information Assistant Bot
Digi PortServer TS and Digi One AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-portserver-ts-and-digi-one-information-assist
Feb 15, 2024
Digi Remote Manager Information Assistant Bot
Digi Remote Manager AI Information Assistant 
https://www.digi.com/support/knowledge-base/digi-remote-manager-information-assistant-bot
Feb 15, 2024
Digi AnywhereUSB Plus Information Assistant Bot
Digi AnywhereUSB Plus Information Assistant 
https://www.digi.com/support/knowledge-base/digi-anywhereusb-plus-information-assistant-bot
Feb 15, 2024
AnywhereUSB Plus - "A device which does not exist was specified" and other USB Application errors
The following describes a Windows OS change, which can sometimes cause USB application error "A device which does not exist was specified".  The same setting can cause othe...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-a-device-which-does-not-exist-was
Feb 12, 2024
Digi AnywhereUSB Plus Rough Performance Data
Digi AnywhereUSB ® Plus Rough Performance DataDigi has benchmarked performance of the AnywhereUSB Plus products. This document shows the method Digi used and the results Digi observed.Thi...
https://www.digi.com/support/knowledge-base/digi-anywhereusb-plus-rough-performance-data
Jan 31, 2024
How to create a CA-Signed certificate using XCA application
This article explains how to create a CA-Signed certificate using XCA application.First, we need to create Certification authority (CA) certificate. Click the Certificates tabClick the New Cer...
https://www.digi.com/support/knowledge-base/how-to-create-a-ca-signed-certificate-using-xca-ap
Jan 17, 2024
Microsoft Telnet with PortServer results in Double Carriage Return/Line Feed (CR/LF) and Failure to
Symptom:Telnetting into the PortServer (II or TS) is successful, but you may get double CR/LF, so the device on the end of the serial port sees 2 CRs and login fails. Cause:This is a known iss...
https://www.digi.com/support/knowledge-base/microsoft-telnet-with-portserver-results-in-double
Jan 11, 2024
Which Digi serial adapter cards are compatible with Universal PCI slots that support 3.3 and 5 volts
Most of Digi's PCI adapters function in a Universal PCI slot that supports 3.3 and 5 volts. These include the following models:AccelePort C/XAccelePort RASAccelePort XemAccelePort XpAccelePort...
https://www.digi.com/support/knowledge-base/which-digi-serial-adapter-cards-are-compatible-wit
Jan 11, 2024
Resolving Hardware Contention, IRQ or Memory Conflict with PCI Adapters
Resolving Hardware Contention, IRQ or Memory Conflict with PCI AdaptersIRQ conflicts can result in different symptons such as: A PCI adapter may not be seen by the operating system.The system may ...
https://www.digi.com/support/knowledge-base/resolving-hardware-contention-irq-or-memory-confli
Jan 11, 2024
Are Digi PCI adapters compatible with the PCI-X slots?
Digi''''s PCI adapters are compatible with PCI-X slots in the same manner that they are compatible with the 64 bit PCI slots. Our adapters run at a bus speed of 33 MHz. Our adapters...
https://www.digi.com/support/knowledge-base/are-digi-pci-adapters-compatible-with-the-pci-x-sl
Jan 11, 2024
Assiging a PortServer IP address using Rarpd in UNIX
There is a method available to assign an IP address and configure the PortServer without having to attach hardware.Make a note of the MAC (hardware) address located on the sticker underneath t...
https://www.digi.com/support/knowledge-base/assiging-a-portserver-ip-address-using-rarpd-in-un
Jan 10, 2024
What type of Public Key Authentication do the Portserver TS and Digi One IAP models support?
For SSH version 2 public key authentication support on the Portserver TS, TS MEI, and Digi One IAP products, DSA public keys are supported, RSA public keys are not.
https://www.digi.com/support/knowledge-base/what-type-of-public-key-authentication-do-the-port
Jan 10, 2024
How to turn off LEDs on a cellular router running DAL.
DAL Cellular routers allow for certain LEDs to be turned off. This can be helpful for privacy, safety, or power consumption.The DAL Operating System allows you to turn off all LED indicators exclud...
https://www.digi.com/support/knowledge-base/how-to-turn-off-leds-on-a-cellular-router-running
Jan 03, 2024
How to configure a Static IP address on an AnywhereUSB Plus via command-line interface (CLI)
This KB article is applicable to AnywhereUSB Plus models, which run the DAL Operating System.By default, the Ethernet interfaces on all AnywhereUSB Plus models are configured with DHCP clients enab...
https://www.digi.com/support/knowledge-base/how-to-configure-a-static-ip-address-on-an-anywher
Dec 28, 2023
How to install the AnywhereUSB Manager in Windows
The AnywhereUSB Manager software is specific to the AnywhereUSB Plus models and not compatible with the legacy/1st generation AnywhereUSB or G2/2nd generation AnywhereUSB models, which use differen...
https://www.digi.com/support/knowledge-base/how-to-install-the-anywhereusb-manager-in-windows
Dec 28, 2023
Can a DAL-based device in IP Passthrough mode connect to Digi Remote Manager?
Yes, enabling IP Passthrough mode on a DAL-based device (a Digi device that runs the DAL Operating System) should not inherently interfere with connectivity to Digi Remote Manager.Related links:Mee...
https://www.digi.com/support/knowledge-base/can-a-dal-based-device-in-ip-passthrough-mode-conn
Dec 27, 2023
How to update AnywhereUSB Plus firmware
Applies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The AnywhereUSB Plus firmware - sometimes referred to as system firmware or DAL EOS firmware - may be updated via ...
https://www.digi.com/support/knowledge-base/how-to-upgrade-anywhereusb-plus-firmware
Dec 20, 2023
How to backup the configuration of an AnywhereUSB Plus device
Applies to:  AnywhereUSB 2 Plus, AnywhereUSB 8 Plus, AnywhereUSB 24 Plus The configuration of an AnywhereUSB Plus device may be saved to a file and later used to restore the configur...
https://www.digi.com/support/knowledge-base/how-to-backup-the-configuration-of-an-anywhereusb
Dec 20, 2023
Determining firmware version on an AnywhereUSB Plus
WebUI Method:Open the Web Interface of the AnywhereUSB PlusNavigate to System -> Firmware UpdateThe currently running firmware version is now visible next to "Current version:"Manager/...
https://www.digi.com/support/knowledge-base/determining-firmware-version-on-an-anywhereusb-plu
Dec 20, 2023
Setting up and getting started with AnywhereUSB Plus
This article provides a link that explains what comes with each AnywhereUSB Plus model, how to install the necessary software, and how to connect the hardware. After you have verified the...
https://www.digi.com/support/knowledge-base/setting-up-and-getting-started-with-anywhereusb-pl
Dec 12, 2023
How to install the AnywhereUSB Plus Manager
The AnywhereUSB Plus Manager can be found on the Digi website. The steps required to find and download the Manager are defined below.Navigate to the support site on digi.com.Filter and se...
https://www.digi.com/support/knowledge-base/how-to-install-the-anywhereusb-plus-manager
Dec 12, 2023
How to find firmware for your product
The firmware for your Digi product can be found on the Digi website. The steps required to find and download your firmware are defined below.Navigate to the support site on digi.com.Filter and sele...
https://www.digi.com/support/knowledge-base/how-to-find-firmware-for-your-product
Dec 12, 2023
HOW TO: Configure an XBee Gateway, ConnectPort X2e ZB Cellular, or ConnectPort X2e SE for a Device C
In order to access the built-in WebUI of your XBee Gateway or ConnectPort X2e for Smart Energy, you first need to know the Local IP address of the Gateway.  Often you can check ...
https://www.digi.com/support/knowledge-base/how-to-configure-an-xbee-gateway-connectport-x2e-z
Oct 31, 2023
An introduction to SPI on XBee radios
IntroductionPurpose and ScopeThe purpose of this document is to specify how to use SPI on XBee. As of the date of this writing, SPI is available on the following XBee radios:2.4Ghz: XBee ZigBee S...
https://www.digi.com/support/knowledge-base/an-introduction-to-spi-on-xbee-radios
Oct 31, 2023
Using Digi Cellular Gateways as Backhaul for Digi Wireless Networks
 This application note discusses the benefits of combining Digi cellular gateways/routers with Digi wireless networking products to create integrated, low cost end-to-end wireless data connect...
https://www.digi.com/support/knowledge-base/using-digi-cellular-gateways-as-backhaul-for-digi
Oct 31, 2023
Large Radio Network Considerations and Solutions
The purpose of this guide is to help various engineers and decision makers understand limitations of the different protocols as well as guide deployment teams to design their networks around said l...
https://www.digi.com/support/knowledge-base/large-radio-network-considerations-and-solutions
Oct 10, 2023
Explanation of Digi RF Module Part Numbers
 Let us take a few examples to decode different XBee part numbers. We have divided this article based on different XBee families as the format used by one family might be different from o...
https://www.digi.com/support/knowledge-base/explanation-of-digi-xbee-part-numbers
Sep 21, 2023
modifying the password for http(s) & CLI, does not modify the password for the device discovery tool
customer modified the password for user=root which has impact on http, https, telnet, ssh (CLI) access but still the device discovery tool, using Advanced device discovery protocol (ADDP) requires ...
https://www.digi.com/support/knowledge-base/modifying-the-password-for-http(s)-cli-does-not-mo
Sep 18, 2023
Compiler bug in Dynamic C 9.30 through 9.62A
Digi has discovered a bug present in Dynamic C 9.30 (but not 9.25) related to code generation for assigning 8-bit values to 16-bit variables via a pointer.Please view Compiler bug in DC 9.30 a...
https://www.digi.com/support/knowledge-base/compiler-bug-in-dynamic-c-9-30-through-9-62a
Sep 15, 2023
How to extract program from flash with Rabbit modules
There is a program that extracts the entire flash content or just the firmware(extract_flash.c).  This is available with Dynamic C latest releases at Digi’s website under 9.62A and ...
https://www.digi.com/support/knowledge-base/how-to-extract-program-from-flash-with-rabbit-modu
Sep 15, 2023
How to disable the AUTO-MIDX in Dynamic C for RCM4000 and RCM6000 modules
The ethernet is set by default to auto-detect cable type MDI/MDIX.  This define is in the BOARD_DEPS.LIB file. To disable auto MDIX,  Define DMAETH100_PXDR_AMDIX_EN as...
https://www.digi.com/support/knowledge-base/how-to-disable-the-auto-midx-in-dynamic-c-for-rcm4
Sep 15, 2023
Consolidation of Rabbit product SKUs and the recommended replacements
See link below for complete list of recently discontinued and replacements for current Rabbit products.Discontinued Rabbit Products 
https://www.digi.com/support/knowledge-base/consolidation-of-rabbit-product-skus-and-the-recom
Sep 12, 2023
Does CC8M Nano support Dualboot+Trustfence (Yocto)?
Yes, it’s supported.Dualboot is a partition/boot strategy and should be independent of having TrustFence enabled or not.
https://www.digi.com/support/knowledge-base/does-cc8m-nano-support-dualboot-trustfence-(yocto)
Sep 12, 2023
What kind of Antenna protection circuit is in CCMP133?
On the ConnectCore MP1 modules (both the 13 and 15) we are using an integrated wireless solution from Murata. These modules do not require any external matching on the antenna path, so we are just ...
https://www.digi.com/support/knowledge-base/what-kind-of-antenna-protection-circuit-is-in-ccmp
Sep 11, 2023
Does Micro SIM work on CC8X SBC Pro board?
Yes, Digi confirms that the SIM socket on the SBC Pro works fine. You need to use a PCIe modem.Digi supported several PCIe modems but because this was third party hardware and every modem had their...
https://www.digi.com/support/knowledge-base/does-micro-sim-work-on-cc8x-sbc-pro-board
Sep 11, 2023
Deleting Child Accounts through X-ON
When deleting child accounts from a parent account, the following changes will occur in the account, device, gateway, and application records. Account Record: The account record is deleted fro...
https://www.digi.com/support/knowledge-base/deleting-child-accounts-through-x-on
Sep 08, 2023
ConnectPort TS 8/16 (and MEI) POST update requirement for older hardware
When trying to update an older ConnectPort TS 8/16 (and MEI) to the latest firmware version, an error message might be displayed such as "unable to update firmware".In such cases, some ha...
https://www.digi.com/support/knowledge-base/connectport-ts-8-16-(and-mei)-post-update-requirem
Sep 07, 2023
Digi XBee3 Cellular Selection Guide
Digi has updated its cellular modules offerings and now all XBee3 Cellular modules are available for deployment across the globe. However, with multiple options to choose from, it might get confusi...
https://www.digi.com/support/knowledge-base/digi-xbee3-cellular-selection-guide
Sep 06, 2023
Can I use an XBee 3 Zigbee module with an XBee X2, X2E, Industrial Gateway or other Gateway product?
An XBee 3 Zigbee module can be used with the XBee S2C Gateway and  X2 products containing an XBee S2C or XBee product operating on the Zigbee 2.4 GHz protocol. For example, the ...
https://www.digi.com/support/knowledge-base/can-i-use-an-xbee-3-zigbee-module-with-an-xbee-x2
Sep 05, 2023
Can two adjacent Digi XBee3 Cellular modules communicate with each other?
With firmware versions 11416/31016 onwards, Digi XBee3 Cellular LTE-M/NB-IoT modules and Digi XBee3 Cellular LTE Cat 1 modules support direct communication between two units over their BLE (Bluetoo...
https://www.digi.com/support/knowledge-base/can-two-adjacent-digi-xbee3-cellular-modules-commu
Sep 05, 2023
How to configure inter VLAN routing with switchport bridge mode
This article explains how to configure inter VLAN routing with switchport bridge mode.1.    First, we need to create a new bridge instance and switch the bridge type to “switch...
https://www.digi.com/support/knowledge-base/how-to-configure-inter-vlan-routing-with-switchpor
Aug 28, 2023
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication
How to setup a Digi DAL device and Microsoft NPS server to perform Radius authentication 1. Digi DAL device configuration.Please add a new authentication Method and select a RADIUS name in the...
https://www.digi.com/support/knowledge-base/how-to-setup-a-digi-dal-device-and-microsoft-nps-s
Aug 28, 2023
New Connect ME 9210 -C DC-ME-Y402-C PN:(1P)50001528-36 modules won’t run our NET+OS image.bin app
Some customers with existing NET+OS firmware are having issues (not booting) when running their firmware (image.bin or rom.bin or both) on new modules delivered after May 2022.  Specifically N...
https://www.digi.com/support/knowledge-base/new-connect-me-9210-c-dc-me-y402-c-pn-(1p)50001528
Aug 18, 2023
DAL Router IP Passthrough mode multiple sources
A DAL router can be configured to operate in IP Passthrough mode, which means that the device passes the IP address assigned to it on a WAN or cellular modem interface, to a client connec...
https://www.digi.com/support/knowledge-base/dal-router-ip-passthrough-mode-multiple-sources
Aug 11, 2023
What are the devices limits on Remote Manager Accounts
When a specified quantity of DRM licenses is purchased (available licenses), this is reflected in the Device Limit and can be checked in DRM  at System > Accounts clicking on the ...
https://www.digi.com/support/knowledge-base/drm_devicelimit_main_sub_account
Aug 07, 2023
ConfigTool User Guide
Navigating to the ConfigTool Navigating to the configuration page requires the user to select the IEC dropdown within Configuration on the left-hand navigation menu.   Figure 1&...
https://www.digi.com/support/knowledge-base/configtool-user-guide
Jul 21, 2023
Understanding the Channel command and how it works
In the IEEE 802.15.4 2.4GHz standard, there are a total of 16 available channels to operate on. Unlike WiFi, the first channel in the 802.15.4 IEEE standard starts with channel 11 (0x0B) and ends w...
https://www.digi.com/support/knowledge-base/understanding-the-channel-command-and-how-it-works
Jul 13, 2023
PortServer, ConnectPort, AnywhereUSB, Digi One or Digi Connect device is locking up periodically
Symptom: your Digi terminal server, serial converter or AnywhereUSB hub is hanging, not responding or locking up from time to time. You can recover by performing a power cycle or reboot.root cause ...
https://www.digi.com/support/knowledge-base/portserver-connectport-anywhereusb-digi-one-or-dig
Jul 03, 2023
AnywhereUSB Plus Firmware update failing, image failed verification
some people have reported that update to a newer firmware is failing on their AnywhereUSB Plus products.When using the feature "Download from Server", root cause of the failure might be a...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-firmware-update-failing-image-fai
Jul 03, 2023
How to Change the firmware on a Digi XBee Gateway (Connect Port X2) using Digi Remote Manager
This article explains the process of updating the firmware on a Digi XBee Gateway (Connect Port X2) via the Digi Remote Manager service.  This article assumes that you already have a Digi Remo...
https://www.digi.com/support/knowledge-base/how-to-change-the-firmware-on-a-digi-xbee-gateway
Jun 23, 2023
How to run AnywhereUSB Manager on Linux without GUI
Please note:These instructions are provided "as-is", have been tested and proven working at the time of writing. For any support or issues, an Expert Agreement will be required. ...
https://www.digi.com/support/knowledge-base/how-to-run-anywhereusb-manager-on-linux-without-gu
Jun 20, 2023
How to enable and configure routing using VLAN sub-interfaces with bonding
This article will explain how to enable and configure routing using VLAN sub-interfaces with bonding interfaces. At first step we need set up Ethernet bonding interface:     C...
https://www.digi.com/support/knowledge-base/how-to-enable-and-configure-routing-using-vlan-sub
Jun 20, 2023
Digi Remote Manager data usage for DAL-based products
This KB article is intended to give users an understanding of how much data the Digi Remote Manager (Digi RM) connecton/client typically uses, for Digi products that run the modern DAL Operating Sy...
https://www.digi.com/support/knowledge-base/digi-remote-manager-data-usage-for-dal-based-produ
Jun 15, 2023
SIM cards and APNs explained
When using Digi devices with cellular modems, e.g. Digi cellular routers, it's important to understand that they are 'at the mercy' of the SIM card inserted in the device, and different...
https://www.digi.com/support/knowledge-base/sim-cards-and-apns-explained
Jun 15, 2023
RealPort for Windows error code 13 and 14
Issue:  When attempting to install the RealPort driver for Windows, the user may get an error code 13 or error code 14.Cause:  These errors are often caused by a hidden device reserving a...
https://www.digi.com/support/knowledge-base/realport-for-windows-error-code-13-and-14
Jun 15, 2023
Read Only and Custom User Roles on DRM
Why a Digi Remote Manager (Digi RM) Read-Only user can see all actions as allowed? What is the difference with Custom Users? This Article provide clarification and examples on this aspect of D...
https://www.digi.com/support/knowledge-base/read-only-and-custom-user-roles-on-drm
Jun 15, 2023
How to update the firmware on a Digi XBee Industrial Gateway using Digi Remote Manager
Often, a Digi XBee Industrial Gateway (XIG) is located in a remote location where the Administrator of the network is unable to directly talk to the device or manage it.  In order to correct t...
https://www.digi.com/support/knowledge-base/how-to-update-the-firmware-on-a-digi-xbee-industri
Jun 05, 2023
How to upgrade firmware on an IX15 using Digi Remote Manager
From time to time, it does become necessary to perform a firmware upgrade on a remote device such as an IX15 for a wide range of reasons.   Generally, this would require a truck roll cost...
https://www.digi.com/support/knowledge-base/how-to-upgrade-firmware-on-an-ix15-using-digi-remo
May 23, 2023
What is the Device Service Status On Digi Remote Manager?
The device  Service Status is shown on the Device Details of a device on DRM and can assume two values: "In Service" or "In Maintenance Window":        ...
https://www.digi.com/support/knowledge-base/what-is-the-device-service-status-on-digi-remote-m
May 10, 2023
How to update firmware on an XBee Cellular module via Digi Remote Manager
These directions assume that you have the XBee module already added to your Digi Remote Manager account and that the module is configuured to be connected to Digi Remote manager via its AT commands...
https://www.digi.com/support/knowledge-base/how-to-update-firmware-on-an-xbee-cellular-module
Mar 28, 2023
Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.
In this article, we will describe how to configure Port forwarding in an IPsec VPN tunnel with the overlapped network on the router`s inside interface.Sometimes it is necessary to provide access to...
https://www.digi.com/support/knowledge-base/port-forwarding-in-an-ipsec-vpn-tunnel-with-the-ov
Mar 22, 2023
DAL Router IP Passthrough mode + WiFi AP
When a DAL router needs to operate in passthrough mode and WiFi AP at the same time, the configuration will differ from the usual default one, where the WiFi AP and the LAN inte...
https://www.digi.com/support/knowledge-base/dal-router-ip-passthrough-mode-wifi-ap
Mar 07, 2023
Configure a DAL Router with an LTE Module to Use PDN 1
Some providers and SIM cards, especially when using a private APN, will expect PDN 1 to be used or the router will fail to connect.If your DAL router is not establishing a cellular connection on LT...
https://www.digi.com/support/knowledge-base/configure-a-dal-router-with-an-lte-module-to-use-p
Feb 20, 2023
How to use “Disconnect From Device” function in Anywhere USB Plus after DAL 22.11.48.10 firmware
Before DAL firmware 22.11.48.10 it was possible to disconnect a single USB device belonging to a connected group on Anywhere USB manager.Because of the new Power cycle on disconnect feature, introd...
https://www.digi.com/support/knowledge-base/how-to-use-disconnect-from-device”-function-in-any
Feb 20, 2023
how to transfer the complete Linux log to a syslog server (DAL)
Many Digi routers and network infrastructure devices are running the Digi Accelerated Linux (DAL) operating system.In this system you can configure (several) external syslog server(s) to receive no...
https://www.digi.com/support/knowledge-base/how-to-transfer-the-complete-linux-log-to-a-syslog
Feb 15, 2023
Digi Containers SDK
The following is information about creating, deploying, running, and monitoring a container for the Digi Containers service in Digi Remote ManagerDisclaimer:  Digi provides a compute...
https://www.digi.com/support/knowledge-base/digi-containers-sdk
Jan 03, 2023
How to switch to Anywhere USB Manager Service Mode when installed as stand-alone using CLI
One of the first steps of getting started with Anywhere USB Plus products, is to install the Anywhere USB Manager software. The best practice is to determine which Installation mode is more suitabl...
https://www.digi.com/support/knowledge-base/how-to-switch-to-anywhere-usb-manager-service-mode
Dec 29, 2022
Windows uninstall problems AnywhereUSB Plus driver
When experiencing problems in Windows uninstalling the AnywhereUSB Manager + driver used for the AnywhereUSB Plus products:a) make sure you are uninstalling as local Windows Administratorb) make su...
https://www.digi.com/support/knowledge-base/windows-uninstall-problems-anywhereusb-plus-driver
Dec 23, 2022
AnywhereUSB Plus and Windows USB power saving to avoid disconnection
When remotely using USB devices plugged into a Digi AnywhereUSB or AnywhereUSB Plus product, you might run into a disconnection from the USB device.This can be caused by temporary network outage, d...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-and-windows-usb-power-saving-to-a
Dec 23, 2022
How to enable redundancy with IP network failure on an AnywhereUSB
In this article, we will describe How to enable redundancy with IP network failure on an AnywhereUSB 24 Plus device. The Digi AnywhereUSB/14 family had a feature called  "IP Network ...
https://www.digi.com/support/knowledge-base/how-to-enable-redundancy-with-ip-network-failure-o
Dec 20, 2022
Digi Remote Manager: Data Usage for DAL Products
SummaryAverage monthly data usage: 4.68MB on cellular connections18.1 MB on non-cellular connections (wired Ethernet, Wi-Fi client, PPPoE, etc)no configuration/firmware updatesDigiRM-related config...
https://www.digi.com/support/knowledge-base/data-usage-for-dal-products
Dec 07, 2022
Frag Attack Security Information
To all Digi International Customers,Digi’s Security Team has been reviewing nine related CVEs, more commonly known as Frag Attack. Frag Attack, or fragmentation and aggregation attacks, state...
https://www.digi.com/support/knowledge-base/frag-attack-security-information
Dec 02, 2022
Digi EX12 Connectivity issues with AT&T SIMs missing 'attm2mglobal' APN
Problem StatementIt has been observed with some AT&T SIM cards that the Digi EX12 will obtain an IP address from the AT&T network, but the Digi EX12 will not route any traffic over the Mobi...
https://www.digi.com/support/knowledge-base/ex12-connectivity-issues-with-at-t-sims-missing-at
Nov 29, 2022
How to configure Web filtering on a Digi device without using an external service
If you need to allow access to specific DNS hostnames on your Digi device, please set those host names in the DNS servers list.Configuration> Services>DNS>DNS servers The Web GUI does...
https://www.digi.com/support/knowledge-base/how-to-configure-web-filtering-on-a-digi-device-wi
Oct 10, 2022
Does RCM6700 support CAN bus via FIM and is there detailed information available
There is limited support for FIM for the RCM6700, we do not provide samples, the only information available is in the RCM6000 Microprocessor's User's Manual linked below;The RCM6700 ha...
https://www.digi.com/support/knowledge-base/does-rcm6700-support-can-bus-via-fim-and-is-there
Sep 22, 2022
Are RF module variants of two different countries compatible with each other ?
It is not possible for two Digi RF module variants (like XBee Pro SX 900) of different countries to communicate with each other. There is also no option available to make them compatible by softwar...
https://www.digi.com/support/knowledge-base/are-rf-module-variants-of-two-different-countries
Sep 21, 2022
Difference between Digi XBee S2C and Digi XBee S2C Pro NG modules
The Digi XBee S2C Pro NG module has been released as an alternative to Digi XBee Zigbee modules that are not readily available due to supply constraints. Please review below points to figure out h...
https://www.digi.com/support/knowledge-base/difference-between-digi-xbee-s2c-and-digi-xbee-s2c
Sep 02, 2022
How to configure a Digi device against TACACS authentication on a Cisco ISE
1.       With Internal users identity, you have to create an account on the Cisco ISE local users database: 2.       Create a Network De...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-device-against-tacacs-auth
Sep 01, 2022
How to configure Cisco Umbrella Web filtering on a Digi device
Task one:  Generate a Cisco Umbrella API token Log into the Cisco Umbrella Dashboard (https://dashboard.umbrella.com).On the menu, select Admin > API Keys. The API Key...
https://www.digi.com/support/knowledge-base/how-to-configure-cisco-umbrella-web-filtering-on-a
Sep 01, 2022
how to change the default Telnet client for PuTTy on Windows when using Device Discovery
Since insecure telnet is often not available on modern Windows machines, the respective option to launch the telnet client from the Digi Device Discovery tool is not working anymore. You can confi...
https://www.digi.com/support/knowledge-base/how-to-change-the-default-telnet-client-for-putty
Aug 10, 2022
bitbake fails for cloudconnector_git.bb src/cc_firmware_update.c:39:10: fatal error: swupdate_status
cloudconnector gained functionality. Those changes introduced some dependencies. you need to update or DEY with: In your DEY installation (e.g. /usr/local/DEY-xy/): repo sync in your project: b...
https://www.digi.com/support/knowledge-base/bitbake-fails-for-cloudconnector_git-bb-src-cc_fir
Aug 10, 2022
Python on EX-series Digi Devices
Starting in firmware version 21.11.60.63, python is not included in the base firmware for EX-series devices.  This includes the following device types: Digi EX12Digi EX12-PRDigi EX15Digi EX15...
https://www.digi.com/support/knowledge-base/python-on-ex-series-digi-devices
Jun 15, 2022
AVIEW to Digi Remote Manager (Digi RM) Migration
Digi has announced the End of Life of our legacy AVIEW platform.  Our current offering is our Digi Remote Manager (Digi RM) platform.  Any devices using AVIEW must be moved over to Digi R...
https://www.digi.com/support/knowledge-base/aview-to-digi-remote-manager-(digi-rm)-migration
May 10, 2022
3G sunset Digi firmware required updates
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides the device types and part numbers of Digi devices tha...
https://www.digi.com/support/knowledge-base/3g-sunset-digi-firmware-required-updates
Mar 30, 2022
How to reset/erase the Digi Remote Manager certificate on devices running DAL firmware 22.2 or newer
This article will describe the specific situations related to the new certificate usage, in which a device running DAL firmware 22.2.9.85 or newer might not be able to connect to Digi Remote Manage...
https://www.digi.com/support/knowledge-base/how-to-reset-erase-the-digi-remote-manager-certifi
Mar 17, 2022
XBee 16-bit vs 64-bit addressing
Digi XBee 2.4GHz devices work on the 802.15.4 MAC layer, which utilizes 16-bit and 64-bit addresses. This article will explain the differences between the two address types and how they are impleme...
https://www.digi.com/support/knowledge-base/xbee-16-bit-vs-64-bit-addressing
Mar 17, 2022
Script to Correct 3G Sunset Issues with Telit Modems
For reference, this article relates to the main article titled 3G Network Sunset in 2022 impact on 4G devices.  This article provides an additional script that needs to be run on Digi IX14 and...
https://www.digi.com/support/knowledge-base/script-to-correct-3g-sunset-issues-with-telit-mode
Mar 11, 2022
How To: Update Digi Remote Manager "Last Update" Time Daily via Automation
Digi Remote Manager® is a platform which is home to many devices and the data which they provide, both about themselves, as well as data about other devices and processes which they know about....
https://www.digi.com/support/knowledge-base/how-to-update-digi-remote-manager-last-update-time
Mar 04, 2022
How To: Restore configuration from Support Report
A DAL Support Report contains the complete device configuration.However for security reasons passwords are NOT included.If you have a support report from a device, you can restore the configur...
https://www.digi.com/support/knowledge-base/how-to-restore-configuration-from-support-report
Feb 25, 2022
Firewall concerns for outbound EDP connections to Digi Remote Manager
Prerequisites:This article assumes you've reviewed the available Configuration/Troubleshooting guidance for your particular Digi product, and have ensured your Gateway or device is otherwise co...
https://www.digi.com/support/knowledge-base/firewall-concerns-for-outbound-edp-connections-to
Feb 21, 2022
External access to the web interface of a DAL device on a different port than default
If you wish to get external access to the web interface of a DAL device on a different port than default which is 443 you have two options. If you want to add an additional port to access Web UI a...
https://www.digi.com/support/knowledge-base/external-access-to-the-web-interface-of-a-dal-devi
Feb 21, 2022
silent unattended installation without GUI of AnywhereUSB Plus driver and AnywhereUSB Manager
In some environments system administrators prefer to install drivers without graphical user interface (GUI) and just want to run scripts for installation. AnywhereUSB Manager might need to be insta...
https://www.digi.com/support/knowledge-base/silent-unattended-installation-without-gui-of-anyw
Feb 14, 2022
How to update the XBee module settings on an IX15 XBee Gateway
In order to update the XBee Settings on an IX15, you will need to use the XCTUNG software which can be downloaded from https://hub.digi.com/support/products/xctu/   The IX15 uses Profiles to...
https://www.digi.com/support/knowledge-base/how-to-update-the-xbee-module-settings-on-an-ix15
Feb 09, 2022
IX15 - How to block LAN traffic from going over Cellular Connection
By default, the IX15 and related products are Cellular Routers. What that means is the IX series of routers will route traffic form the LAN port over the Cellular connection. To disable this, the f...
https://www.digi.com/support/knowledge-base/ix15-how-to-block-traffic-from-lan-from-going-over
Jan 31, 2022
Experimenting with Remote Manager monitors (i.e. web hooks)
IntroductionMonitor IntroductionPush MonitorsQuery MonitorsEvent typesAlerting IntroductionAlert UI - Classic Receive Monitor EventsSetup an AlertSetting up the MonitorReceiverCreate the monitorWat...
https://www.digi.com/support/knowledge-base/how-to-experimenting-with-remote-manager-monitors
Jan 26, 2022
How to set up access to a DAL router file system via the SFTP protocol
The SFTP protocol runs over the SSH protocol, therefor, if you wish to get access to a DAL router  file system via SFTP, you must first verify that SSH access to the device is enabled. Naviga...
https://www.digi.com/support/knowledge-base/how-to-set-up-access-to-a-dal-router-file-system-v
Dec 30, 2021
Discover XBee network on an IX15
From time to time, you may want to know what XBee modules are on your XBee network.  This can be done via the IX15. You can make this simple by running the following commands or functions on ...
https://www.digi.com/support/knowledge-base/discover-xbee-network-on-an-ix15
Nov 12, 2021
Streams Queries - /ws/v1/streams/inventory
This article covers the query support available within the Digi RM3 /ws/v1/streams API. Query support is something which exists in many of the v1 APIs within Digi RM3, but until now it was mi...
https://www.digi.com/support/knowledge-base/stream-queries-in-digi-remote-manager-ui-3-x
Oct 26, 2021
Whats New In Digi Remote Manager - Digi RM3 Information and Videos
Overview:Digi Remote Manager® is evolving, with new features and improvements for management of Digi devices in the IoT space being released continually.  This article highlights various f...
https://www.digi.com/support/knowledge-base/whats-new-in-digi-remote-manager-3
Oct 06, 2021
How to compile multiple kernel images at the same time with Yocto
On the board, we have two processors of the same series. However, we want to have a different kernel configuration and device tree for both processors. Take an example: 1. Processor X -> defco...
https://www.digi.com/support/knowledge-base/how-to-compile-multiple-kernel-images-at-the-same
Sep 30, 2021
Rabbit Field Utility(RFU)
When using the RFU utility on a Windows 7 and a Windows 10 PC or laptop you will need to install the proper drivers in order for the RFU to communicate with the Rabbit board.  If you do not in...
https://www.digi.com/support/knowledge-base/rabbit-field-utility(rfu
Sep 29, 2021
Less Overhead Option On RealPort
If a customer with a Digi cell router* is reporting high cell data usage and they are using RealPort, using the “Less Overhead” option should help.  1. Open Device Manager. 2. Do...
https://www.digi.com/support/knowledge-base/less-overhead-option-on-realport
Sep 21, 2021
Digi Transport LR54 IPsec configuration to Palo Alto Router
  Here are settings that were necessary to establish IPsec tunnel between Digi Transport LR54 and Palo Alto router:    On the Palo Alto Firewall, we needed to:   Set the Pe...
https://www.digi.com/support/knowledge-base/digi-transport-lr54-ipsec-configuration-to-palo-al
Sep 14, 2021
Use RADIUS for Device Administration with Cisco ISE server
With Internal users identity, you have to create an account on the Cisco ISE local users database:  With the next step, you have to add your device as a Radius client on the Cisco ISE server:...
https://www.digi.com/support/knowledge-base/use-radius-for-device-administration-with-cisco-is
Sep 01, 2021
How do I delete the Digi Remote Manager server cookie downloaded in my browser?
Overview: We hope to continuously improve the customer experience for Subscriber/Users of Digi Remote Manager (aka Digi RM, Digi RM3, Digi Device Cloud).  We do this in part by adding exciting...
https://www.digi.com/support/knowledge-base/how-do-i-delete-the-device-cloud-or-remote-manager
Aug 08, 2021
HXC Client: Embedded API - LoRaWAN
The HXC embedded API provides a simple mechanism of adding the HXC LoRaWAN client module to a sensor with an MCU. It is primarily designed for OEMs to rapidly integrate and deploy LoRaWAN devices.T...
https://www.digi.com/support/knowledge-base/hxc-client-embedded-api-lorawan
Jul 31, 2021
Configure Stream API for WebSocket connection
IntroductionX-ON provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of p...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-websocket-connection
Jul 28, 2021
Configure Stream API for MQTT over Websocket
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-mqtt-over-websocket
Jul 28, 2021
Configure Stream API for MQTT
IntroductionX-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a numbe...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-mqtt
Jul 28, 2021
Configure Stream API for Azure
  X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-azure-(1)
Jul 27, 2021
Configure Stream API for Azure
X-ON cloud provides the ability to use multiple server-to-server stream protocols to send uplink data to a cloud application and route downlink data to a device. Stream supports a number of protoco...
https://www.digi.com/support/knowledge-base/configure-stream-api-for-azure
Jul 27, 2021
Advanced API Queries in Digi Remote Manager UI 3.x
You may not know that you can take advantage of a complex query language in the search box of the new Digi Remote Manager 3.x. Underlying the simple search box is an advanced yet simple query ...
https://www.digi.com/support/knowledge-base/advanced-api-queries-in-digi-remote-manager-ui-3-x
Jul 21, 2021
HXDW USB Gateway Software
The HXDW USB gateway USB 2.0 LoRaWAN 8-channel uses a host system such as Windows or Linux to run the Gateway functions to the Network Server. The HXDW USB gateway modems have host-based installer ...
https://www.digi.com/support/knowledge-base/hxdw-usb-gateway-software
Jul 08, 2021
HXDW USB Gateway Quick Start guide
The Haxiot HXDW USB Picocell is an 8-channel LoRaWAN gateway modem. The HXDW can easily connect to servers that run the Haxiot Gateway Manager software to Haxiot X-ON cloud device management platfo...
https://www.digi.com/support/knowledge-base/hxdw-usb-gateway-quick-start-guide
Jul 08, 2021
HXDW USB power consumption requires dedicated USB port
The HXDW USB picocell gateway is a USB 2.0 device that connects to a USB 2.0 or higher port on a host system. The HXDW is compliant to USB 2.0 specification and consumes the maximum power available...
https://www.digi.com/support/knowledge-base/hxdw-usb-power-consumption-requires-dedicated-usb
Jul 08, 2021
HXDW USB Gateway User Guide
The HXDW USB gateway has software support under Windows 10 and various Linux distributions. Full details on how to install, configure and operate the HXDW USB Gateway are provided in the HXDW USB G...
https://www.digi.com/support/knowledge-base/hxdw-usb-gateway-user-guide
Jul 08, 2021
HXG3000 Indoor Gateway User Manual
Haxiot-HXG3000-Indoor_Gateway_User_Manual-V1.1.pdf 1 MB Download 
https://www.digi.com/support/knowledge-base/hxg3000-indoor-gateway-user-manual
Jul 08, 2021
HXC Client: Expansion board for STM32 Nucleo and Arduino
Haxiot developed the LoRaWAN® expansion board (aka HXC-Client-Shield) for STM32 Nucleo and Arduino. This board is an integrated solution that provides an affordable and flexible way for users t...
https://www.digi.com/support/knowledge-base/hxc-client-expansion-board-for-stm32-nucleo-and-ar
Jul 08, 2021
Logging in to X-ON Cloud – LoRaWAN
X-ON NS is the Haxiot IoT Cloud platform that manages Devices and Gateways. X-ON NS Cloud (internet hosted) edition is available on the following global serversus1.haxiot.com US East CoastIf y...
https://www.digi.com/support/knowledge-base/logging-in-to-x-on-cloud-–-lorawan
Jul 02, 2021
Stream cloud-to-cloud data service overview – LoRaWAN
Haxiot XON Cloud provides a feature called Stream to manage and forward device traffic to external applications in real-time. The stream is a cloud-to-cloud connector service that supports multiple...
https://www.digi.com/support/knowledge-base/stream-cloud-to-cloud-data-service-overview-–-lora
Jul 02, 2021
Raspberry Pi Gateway – LoRaWAN
The Raspberry Pi makes an excellent LoRaWAN gateway. The Pi has an SPI interface that is suitable for connecting SX1301 based LoRaWAN gateways. Haxiot has a Raspberry Pi adapter board to connect th...
https://www.digi.com/support/knowledge-base/raspberry-pi-gateway-–-lorawan
Jul 02, 2021
HXC Client: Minimum configuration setup using AT Commands – LoRaWAN
The HXC series client module is shipped pre-configured with standard LoRaWAN configuration options enabled. In most regions, it is only necessary to provide the LoRaWAN security keys and connect to...
https://www.digi.com/support/knowledge-base/hxc-client-minimum-configuration-setup-using-at-co
Jul 02, 2021
HXC Client: User Guide – LoRaWAN
The HXC series client module has two hardware versions, the HXC400 and the HXC900. Both versions have a common software framework and the same footprint for integrating to end-devices and a common ...
https://www.digi.com/support/knowledge-base/hxc-client-user-guide-–-lorawan
Jul 02, 2021
HXC Client: PCB layout and 3D design templates – LoRaWAN
The HXC client module is a surface mount part that requires a specific pad layout on the customers end-device PCB. An overview of the layout is shown below. The antenna is connected to the device b...
https://www.digi.com/support/knowledge-base/hxc-client-pcb-layout-and-3d-design-templates-–-lo
Jul 02, 2021
How to access device keys – LoRaWAN
Device EUITo see the Device EUI:1. Log in to your X-ON account2. Navigate to the Device Tab in Network Module from the left side menu 3. Choose the application from the dropdown menu 4. D...
https://www.digi.com/support/knowledge-base/how-to-access-device-keys-–-lorawan
Jul 01, 2021
Managing an Application Profile - LoRaWAN
IntroductionApplication profiles allow customers to group several client devices under a specific profile. Customers can use the application profiles in their web applications to display data and c...
https://www.digi.com/support/knowledge-base/managing-an-application-profile-lorawan
Jul 01, 2021
Managing a Client Device Profile - LoRaWAN
IntroductionClient Device Profiles are used to manage the authentication and data details of LoRaWAN client devices. Client devices must be pre-configured on the X-ON platform before they can wirel...
https://www.digi.com/support/knowledge-base/managing-a-client-device-profile-lorawan
Jul 01, 2021
Provisioning Application - LoRaWAN Devices/Gateways
IntroductionProvisioning Application is used to provision devices/gateways between accounts. Devices/Gateways should be the first factory provisioned and they will be added to the database. Only de...
https://www.digi.com/support/knowledge-base/provisioning-application-lorawan-devices-gateways
Jul 01, 2021
LoRaWAN Device Developer Kit(HXC Dev Shield) - Developer Guide
Introduction This guide provides an over of the LoRaWAN Device Developer Kit and an introduction to the X-ON cloud IoT platform and LoRaWAN. The Developer kit will provide examples for sensors gen...
https://www.digi.com/support/knowledge-base/lorawan-device-developer-kit(hxc-dev-shield)-devel
Jun 30, 2021
Digi Router Migration - SarOS to DAL
Background In an effort to deliver the best products to our customers, Digi is transitioning from WR Series cellular routers that use the SarOS operating system to IX Series cellular routers t...
https://www.digi.com/support/knowledge-base/digi-router-migration-saros-to-dal
Jun 23, 2021
XBee 3 Cellular LTE-M/NB-IoT modem not registering to the network or will not connect
Why is my XBee 3 Cellular LTE-M/NB-IoT modem not connecting or completing the registration process? One of the first things to check is to make sure that you have set the APN value for the SIM Car...
https://www.digi.com/support/knowledge-base/my-xbee3-cat-m-nbiot-module-is-stuck-at-registerin
May 05, 2021
Digi AnywhereUSB® 24 Plus Linux limitations
The Digi AnywhereUSB® Plus family is currently supported under the distributions defined in the Linux Manager release notes for both the 2 ports and 8 ports versions of the hardware. Whil...
https://www.digi.com/support/knowledge-base/digi-anywhereusb®-24-plus-linux-limitations
Apr 14, 2021
Edgeport "Unable to copy difxapi.dll to system32 folder error = 80"
This error message can safely be ignored, it is a red herring.
https://www.digi.com/support/knowledge-base/edgeport-unable-to-copy-difxapi-dll-to-system32-fo
Apr 13, 2021
3G Network Sunset in 2022 impact on 4G devices
Carriers have announced that they will be shutting down their 3G network in 2022.  The sunset of the 3G networks may impact some 4G LTE devices.  This situation could cause certain 4G LTE...
https://www.digi.com/support/knowledge-base/at-t-3g-network-sunset-february-2022
Mar 15, 2021
XBee3 Telit cellular firmware update FOTA through Digi Remote Manager fails after first upgrade
In summary, the first stage upgrade works, based on inspection via XCTU, but then it does not connect to the Digi Remote Manager anymore so one cannot perform the second stage upgrade. DO on ...
https://www.digi.com/support/knowledge-base/xbee-cellular-firmware-update-using-fota-through-d
Feb 03, 2021
Ethernet bonding configuration on Digi AWUSB Plus
AWUSB Hub supports two modes for network "bonding" connection. -First mode is Active-Backup. Active-backup policy: Only one slave in the bond is active. A different slave becomes active...
https://www.digi.com/support/knowledge-base/ethernet-bonding-configuration-on-digi-awusb-plus
Jan 24, 2021
AnywhereUSB Plus Debug Logging - Troubleshooting Compatibility Issues with USB Devices
Important Notes:The USB debugging guidance which follows is meant to be used with the Digi AnywhereUSB Plus (2, 8, 24) line of products only.This guidance requires DAL OS/firmware version 20.1...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-debug-logging
Oct 22, 2020
Running a speed test with a PPP dial up connection on the XBee3 CAT1 Cellular Modem
Below is a link to steps you can use to set up an XBee3 CAT1 cellular USB direct mode PPP.  You can use this connection to run a speed test using a Windows machine.How to set up a PPP dial up ...
https://www.digi.com/support/knowledge-base/running-a-speed-test-with-a-ppp-dial-up-connection
Oct 21, 2020
XBee over-the-air (OTA) firmware update using the XCTU
Updating firmware over the air (OTA) via X-CTU: 1. Add a network radio to XCTU. Put this radio into API mode 1 (AP=1) and BAUD rate of 115200 (BD=7) to speed up further steps.    &n...
https://www.digi.com/support/knowledge-base/xbee-over-the-air-(ota)-firmware-update-using-the
Oct 01, 2020
How to protect MicroPython code on the XBee Module
How to protect your own MicroPython code residing on the XBee module. When you implement MicroPython code on the XBee Cellular module, there are a couple of things you can do to protect your code ...
https://www.digi.com/support/knowledge-base/how-to-protect-micropython-code-on-the-xbee-module
Oct 01, 2020
Configuring port A as Input and Output on RCM6710
According to document "Rabbit® 6000 Microprocessor. User’s Manual 90001108_", PortA can be all output or Input but not mixed. Parallel Port A uses pins PA0 through PA7. Th...
https://www.digi.com/support/knowledge-base/configuring-port-a-as-input-and-output-on-rcm6710
Sep 30, 2020
PCN#191204-01 migrating from DC-ME-Y402-S to DC-ME-Y402-S-UPW Digi Connect ME 9210 unique password
To comply with new security laws that came with SB-327, Digi has implemented better security on Digi Connect ME 9210 modules running plug and play firmware. see: https://www.digi.com/support/knowle...
https://www.digi.com/support/knowledge-base/pcn-191204-01-migrating-from-dc-me-y402-s-to-dc-me
Sep 30, 2020
NET+OS Digi ESP supported OS
NET+OS 7.5 supports the following Microsoft operating systems: - Microsoft Windows XP (32-bit) - Microsoft Windows Vista (32-bit) - Microsoft Windows 7 (32-bit)Windows 10 is not officially suppo...
https://www.digi.com/support/knowledge-base/net-os-digi-esp-supported-os
Sep 29, 2020
Can you run two programs in memory on RCM6700
The answer is No.   Instead you can work to combine the programs into a single program that can accomplish both tasks. The "Remote Program Update" (RPU) feature allows for dow...
https://www.digi.com/support/knowledge-base/can-you-run-two-program-in-memory-on-rcm6700
Sep 29, 2020
How to connect to an AnywhereUSB Hub Plus from non-local network or through a firewall.
Usually, AnywhereUSB Plus devices are located on LAN networks where the host computer (the computer where the AnywhereUSB Manager is installed) is on the same subnet as the AnywhereUSB Plus. When ...
https://www.digi.com/support/knowledge-base/how-connect-to-an-anywhereusb-hub-plus-from-non-lo
Sep 29, 2020
How to create a WiFi Guest internet access on DAL routers.
Sometimes you need to provide internet access for your guests and visitors at the office or home. Devices in the guest network are denied access to devices in the office/home network. For this pu...
https://www.digi.com/support/knowledge-base/how-to-create-a-wifi-guest-internet-access-on-dal
Sep 29, 2020
The SSL certificate error issue in log file on DAL devices.
When you are connected to the Web User interface of the Digi router you can see in the log file a recurring error messages “SSL_accept: NA:0: error:14094416:lib(20):func(148):reason(1046)&rd...
https://www.digi.com/support/knowledge-base/the-ssl-certificate-error-issue-in-log-file-on-dal
Sep 28, 2020
RCM3209 ENET Chip
The RCM3209 uses the ASIX AX88796B controller.  This is a different ethernet controller than the  RCM3200 ASIX AX88796ALF.
https://www.digi.com/support/knowledge-base/rcm3209-enet-chip
Sep 28, 2020
Digi Rabbit product USB OTG
Rabbit products do not support USB (or USB OTG).
https://www.digi.com/support/knowledge-base/does-digi-rabbit-products-support-usb-otg
Sep 28, 2020
How to avoid a warning notification in the Web browser during access to Web UI on the DAL system
When you connect to Digi DAL router Web User interface your browser in the address bar warns you that you are visiting an insecure web page.     Such browser's behavior depends on ...
https://www.digi.com/support/knowledge-base/how-to-install-your-own-signed-ssl-certificate
Sep 28, 2020
How to add cURL to an embedded ConnectCore SoM
Q: I am looking for information on how to add the command cURL to the SoM.  A: Please build your own Yocto images following the link: https://www.digi.com/resources/documentation/digidocs/em...
https://www.digi.com/support/knowledge-base/how-to-add-curl-to-an-embedded-connectcore-som
Sep 24, 2020
How to disable WiFi and BlueTooth on CC6UL SBC Pro
Q: Is there a hardware mechanism to disable WIFI & Bluetooth on my CC6UL SBC Pro? A: No there is no direct hardware mechanism, but firmware can disable power to the chip: On a Linux shell to ...
https://www.digi.com/support/knowledge-base/how-to-disable-wifi-and-bluetooth-on-cc6ul-sbc-pro
Sep 24, 2020
Syslog will not work when it is located on the same LAN network as a DAL based device
DAL-based devices expect that a Syslog server is not on the LAN network. Due to this system can`t reach server by IP address which belongs to LAN subnet. As a workaround You can create a local DN...
https://www.digi.com/support/knowledge-base/syslog-will-not-work-when-it-is-located-on-the-sam
Sep 24, 2020
DRM API Configurations and Health Excel table
With Digi Remote Manager® 3.0 (Digi RM), the API can be used to obtain, for example in Excel, an automatically updating table containing data as Configurations and Health Configurations. This ...
https://www.digi.com/support/knowledge-base/drm-api-configurations-and-health-excel-table
Sep 08, 2020
Accessing Digi's FTP Site
Digi FTP site allows customer to download files such as firmware, documentation, tools etc. This is particulary useful for downloading older firmware versions which are not linked directly on the s...
https://www.digi.com/support/knowledge-base/accessing-digi-ftp-site
Sep 07, 2020
Memory Management in MicroPython
The available memory allocated for MicroPython can be found on the product's specification page: https://www.digi.com/products/embedded-systems/digi-xbee/rf-modules/2-4-ghz-rf-modules/xbee...
https://www.digi.com/support/knowledge-base/memory-usage
Sep 04, 2020
OpenVPN Troubleshooting Tips on DAL Routers
OpenVPN issues on DAL routers can be troubleshooted checking the logs (System > Logs  section on the WEB UI). In some cases, if the OpenVPN tunnel doesn't come up, it could be useful to...
https://www.digi.com/support/knowledge-base/openvpn-troubleshooting-tips-on-dal-routers
Sep 02, 2020
Password for for Digi XBee Gateway Products
California has passed a law banning default passwords like such as “admin,” or “123456”Every new gadget will have to come with “reasonable” security feature...
https://www.digi.com/support/knowledge-base/password-for-an-xbee-industrial-gateway
Aug 31, 2020
Can I know when a device leaves or joins a network
When devices enter the Zigbee network… There are options that can be used for detecting new devices or nodes within a Digi Zigbee network.  Using the JN (Join Notificati...
https://www.digi.com/support/knowledge-base/can-i-know-when-a-device-leaves-the-network
Aug 27, 2020
What are Digi Remote Manager Throttles?
What are Throttles? Throttles, in Digi Remote Manager®, are defined as either system wide or rate plan throttles.   Throttles generally protect Digi Remote Manager from “rogue&rdq...
https://www.digi.com/support/knowledge-base/what-are-throttles
Aug 26, 2020
How to add advanced options for OpenVPN Server on DAL routers
When setting UP a DAL router as OpenVPN Server, it could be useful to add some extra OpenVPN parameters, that differ from the default ones used by DAL. This can be done in the "Advanced Optio...
https://www.digi.com/support/knowledge-base/how-to-add-push-routes-and-other-extra-parameters
Aug 26, 2020
How to Determine the Cellular Module of your CORE Cellular Radio
The following table will list the CORE cellular radios, and which Digi products they are supported in:   table, th, td { border: 1px solid black; } CORE ModelCellular RadioCellular Cate...
https://www.digi.com/support/knowledge-base/how-to-determine-the-cellular-module-of-your-core
Aug 25, 2020
Wifi connection to DAL router doesn’t work even if the client is connected to the AP
Problem: WiFi Client connects to the WiFi AP configured on a DAL router with a working WAN connection, but Internet is not available for the Client:Status > WiFI > Access Points:Client: Comm...
https://www.digi.com/support/knowledge-base/wifi-connection-to-dal-router-doesn’t-work-even-if
Aug 24, 2020
AnywhereUSB 2 Plus - LEDs Stuck on Red or Blue
The LEDs on the AnywhereUSB 2 Plus have been observed to go into a red and blue state when using an incorrect power supply unable to provide the required 5 VDC at 6 A. The power supply recome...
https://www.digi.com/support/knowledge-base/anywhereusb-2-plus-leds-stuck-on-red-or-blue
Aug 21, 2020
How to Export XML Settings from a Device on Digi Remote Manager 3.0 using API
With Digi Remote Manager® 3.0 (Digi RM), in order to obtain an XML file with all (the settings of a device), the API Explorer method can be used following the steps below (the result will ...
https://www.digi.com/support/knowledge-base/how-to-export-xml-settings-from-a-device-on-drm3-u
Aug 21, 2020
AnywhereUSB Plus ClientID Shared Between Users on Same Laptop
On the AnywhereUSB® Plus, theClient IDis a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager.  Durin...
https://www.digi.com/support/knowledge-base/anywhere-usb-plus-clientid-shared-between-users-on
Aug 18, 2020
ETH Bonding on AWUSB24 plus after upgrading to DAL
After upgrading to DAL, are ETH Bonding Load Balancing (Round-Robin) and Fault-Tolerance (Active-Backup) options lost for Anywhere USB 24 plus? Starting from the new DAL firmware 19.11.7...
https://www.digi.com/support/knowledge-base/eth-bonding-on-awusb24-plus-after-upgrading-to-dal
Aug 18, 2020
Login issues on DAL devices
If is not possible to login to a DAL router using the configured admin username/password (password lost or changed by mistake for example),  a Factory Reset is often the quickest solution to g...
https://www.digi.com/support/knowledge-base/login-issues-on-dal-devices
Aug 18, 2020
AnywhereUSB Plus Manager red cross unable to connect
Check the network settings: Are you able to ping or HTTP to the AnywhereUSB Plus hub? Follow the setup / get started instructions:https://www.digi.com/resources/documentation/digidocs/90002383/def...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-manager-red-cross-unable-to-conne
Jul 03, 2020
Digi International Security Notice - TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787
Digi International Security Notice TRECK TCP/IP Stack "RIPPLE20" VU#257161 ICS-VU-035787June 16th, 2020  The following CVE’s have been assigned to these vulnerabilities:CVE...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-treck-tcp-ip-st
Jun 16, 2020
"Could not find setting descriptor" error when creating configuration on Digi Remote Manager 3
Since firmware version 8.x TransPort routers had their "device type" name changed and the word "TransPort" removed from it. For example, a TransPort WR44 would show up as "...
https://www.digi.com/support/knowledge-base/could-not-find-setting-descriptor-error-when-creat
Jun 16, 2020
Digi Device Unique Default Passwords
This document describes how to login into devices that have been reset to factory defaults. With some exceptions described below, a TransPort or Accelerated device that has been reset to factory d...
https://www.digi.com/support/knowledge-base/unique-default-passwords
Jun 08, 2020
How to get flash patches for NET+OS 7.4
When Digi anounces new flash chips which need an updated NET+OS flash driver, customers with NET+OS 7.5.x need to open the Digi NET+OS ESP and download the patches with the Package Manager. They ha...
https://www.digi.com/support/knowledge-base/how-to-get-flash-patches-for-net-os-7-4
May 29, 2020
Digi Remote Manager Enabled by Default on DAL Devices
Why move all devices to Digi Remote Manager by default? As part of unifying all Digi devices to a common central management portal, the commercial aView portal will be phased in late 2021.&nb...
https://www.digi.com/support/knowledge-base/digi-remote-manager-by-default
May 06, 2020
Compliance Testing and Test Code for XBee modules
Completing regulatory testing is an important step in wireless product deployment, and it is one that can create significant delays in time-to-market when development teams do not plan for it. Digi...
https://www.digi.com/support/knowledge-base/compliance-testing-and-test-code-for-xbee-modules
Apr 13, 2020
Mandatory Firmware Update Version 20.2.162.90 for AnywhereUSB 8/24 Plus
This article highlights Digi’s mandatory firmware update recommendation; to update the firmware of the AnywhereUSB Plus for SKUs AW08-G300 and AW24-G300 to version 20.2.162.90 firmware availa...
https://www.digi.com/support/knowledge-base/mandatory-firmware-update-version-20-2-162-90-for
Apr 03, 2020
XBee 3 Cellular APN values for the Telus and Bell in Canada
Here are some common APN values used by Telus and Bell for Canada that can be used with the Digi XBee 3 Cellular modules:TELUS production SIM MCC/MNC: 302/220APN:APN Requirement APN Profile NameA...
https://www.digi.com/support/knowledge-base/xbee-3-cellular-apn-values-for-the-telus-and-bell
Mar 30, 2020
Industrial Gateway Data Usage is much higher than expected
Typical data use-cases that involve a sensor with an XBee Industrial Gateway may be about 1-3 MB/month of data. If the actual usage ends up being closer to 10-15 MB a month this can ...
https://www.digi.com/support/knowledge-base/industrial-gateway-data-usage-is-much-higher-than
Mar 30, 2020
Can Multiple Host Computers Connect to an AnywhereUSB or AnywhereUSB Plus at the same time?
The short answer to this question is, it depends on the model of the AnywhereUSB®, specifically if the model supports the Multi-Host Connections (MHC) feature or not.   The following Any...
https://www.digi.com/support/knowledge-base/can-multiple-host-computers-connect-to-an-anywhere
Mar 17, 2020
XBee 3 – Secure Session SRP randomization
Digi International Security NoticeSecure Session SRP ephemeral values are not randomized if BLE is disabled Digi International Security NoticeMarch 2, 2020Overview The purpose of this notice ...
https://www.digi.com/support/knowledge-base/xbee-3-–-secure-session-srp-randomization
Mar 05, 2020
How to Obtain a Support Report from a DAL Device
Support Reports are used by Digi's Technical Support specialists to help troubleshoot issues with DAL devices. If the device is not connected to Digi Remote Manager there are a couple of ways ...
https://www.digi.com/support/knowledge-base/how-to-obtain-a-support-report-from-a-dal-device
Feb 28, 2020
u-blox Memory Housekeeping Issue on XBee3 Cat M Cellular
Overviewu-blox has informed Digi of an issue for SARA-R410M-02B using previous firmware version L0.0.00.00.05.06 app version A.02.00. A new firmware release is available (L0.0.00.00.05.06 app versi...
https://www.digi.com/support/knowledge-base/u-blox-memory-housekeeping-issue-on-xb3-cat-m-cell
Feb 23, 2020
Digi XBee Industrial Gateway SSH Error During ESP Build
 Digi ESP for Python - XBee Industrial Gateway * If you are using the XBee Industrial Gateway follow the instructions below. It is mandatory to start Digi ESP for Python as Administ...
https://www.digi.com/support/knowledge-base/digi-xbee-industrial-gateway-ssh-error-during-esp
Feb 23, 2020
Methods of Locating Cellular Radio Type Installed Within a DAL Device
Below is a list of methods to locate the type of cellular radio that is installed within your DAL device:Physical CORE Radio (if applicable) Top line of the device  aView Under Cellular Det...
https://www.digi.com/support/knowledge-base/methods-of-locating-the-type-of-cellular-radio-ins
Feb 19, 2020
AnywhereUSB Manager Driver Install Stalls/Hangs Without Completion
Description of Issue:  Installation of the AnywhereUSB® Manager software hangs, stalls, or otherwise fails to complete installation    *** Disclaimer:  The following guida...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-troubleshooting-tip-anywhere-usb
Feb 14, 2020
AnywhereUSB Plus Troubleshooting Tip - Explicit USB 2.0 or 3.0 in USB Virtual Controller
Problem: Corruption of data can occur when a mismatch exists between the type of USB Controller an operating system running in a Virtual Machine supports, doesn't match the type of USB support...
https://www.digi.com/support/knowledge-base/anywhereusb-plus-troubleshooting-tip-explicit-usb
Feb 12, 2020
ZigBee OTA Firmware Update information
Overview ZigBee for S2C firmware includes support to update module firmware over-the-air. This feature allows a single device to update firmware on all other devices in the network. Over-the-air u...
https://www.digi.com/support/knowledge-base/zigbee-ota-firmware-update-information
Feb 03, 2020
Correcting Error/Warning Health Status in Digi Remote Manager 3.0
Within Digi Remote Manager® 3.0, when a device health status is in ERROR or WARNING state, users can check what caused the condition and then decide how to proceed accordingly. 1)  From t...
https://www.digi.com/support/knowledge-base/what-to-do-when-a-device-is-showing-error-warning
Jan 31, 2020
New NET+OS firmware on Digi Connect ME -C, password changed
DC-ME-01T-C Connect ME (ARM7) with 2MByte flash for NET+OS firmware is delivered since years with an old NET+OS 6.x firmware which enables customers to upload their own firmware image.bin via FTP. ...
https://www.digi.com/support/knowledge-base/new-net-os-firmware-on-digi-connect-me-c-password
Jan 29, 2020
Checklist for Initial Digi One IA/IAP Troubleshooting
The following questions will help in troubleshooting your Digi One® IA/IAP product issues.  Answers to these questions should be included in your request to Digi Technical Support to help ...
https://www.digi.com/support/knowledge-base/checklist-for-initial-ia-iap-troubleshooting
Jan 17, 2020
Digi Connect IT 4/Mini & Digi Connect IT 16/48 - RJ45 RS232 Serial Pinout Differences
NOTE:  Digi Connect® IT serial ports and serial cable length of run: The RS232 standard requires support for baud rates up to 9600 baud on shielded multicore cable up to 50 feet (15 meter...
https://www.digi.com/support/knowledge-base/digi-connect-it-4-mini-and-digi-connect-it-16-48-r
Jan 15, 2020
Disable CBC Ciphers for SSH on Digi CM
It is possible to disable certain ciphers used for SSH connection, for example CBC ciphers and have this changes saved upon a device reboot. This is achieved by editing a filed called "rc.use...
https://www.digi.com/support/knowledge-base/disable-cbc-ciphers-for-ssh-connections-on-the-dig
Jan 10, 2020
How to Reset the Health Metric Status in Remote Manager
Resetting the status of Health Metrics on Digi Remote Manager can be useful in some scenarios,  for example when the state is stuck to a state that is not properly reflecting the current statu...
https://www.digi.com/support/knowledge-base/health-metric-status-reset
Jan 10, 2020
Enabling Bluetooth Functionality on a Remote Network
To enable the Bluetooth communication on your wider Digi XBee network you would need to send remote AT command frames to set the BT (Bluetooth Enable) parameter. You can then send the Salt and Ver...
https://www.digi.com/support/knowledge-base/enabling-bluetooth-functionality-on-a-remote-netwo
Jan 08, 2020
3D Model Files and PCB Footprints for Digi XBee® 3 and Digi XBee® SX Modules
In order to provide an better user experience, Digi International engineers have provided 3D models for public use in integrating Digi XBee® 3 and Digi XBee® SX Modules into current and fut...
https://www.digi.com/support/knowledge-base/3d-model-files-and-pcb-footprints-for-digi-xbee®-3
Jan 06, 2020
Methods for Configuring DAL Devices
BackgroundDigi® products that run DAL firmware offer multiple methods for configuring the device, both remotely and locally onsite. This article outlines these various methods, which are:Digi R...
https://www.digi.com/support/knowledge-base/ways-to-configure-dal-devices
Dec 04, 2019
Required Shutdown Procedures for XBee Cellular Radios
WARNING! Improper shutdown of the modem may result in the underlying cellular module becoming irrecoverably unresponsive.    It is not recommended to remove power from the XBee Cellular...
https://www.digi.com/support/knowledge-base/required-shutdown-procedures-for-xbee-cellular-rad
Nov 26, 2019
XBee Zigbee Notice - Keys can be sent in the clear
Digi International Security NoticeTransport Key sent “In the Clear”October 9, 2019 OverviewThe purpose of this notice is to inform our customers of a security vulnerability regardi...
https://www.digi.com/support/knowledge-base/xbee-zigbee-keys-can-be-sent-in-the-clear
Nov 25, 2019
XBee interface board pull-up resistors
The XBIB and Grove XBee Interface boards have pull-up resistors that can override the internal pull-up resistor IO pin settings of the XBee module. This is most commonly seen on pins 5, 6, 7, 8, an...
https://www.digi.com/support/knowledge-base/xbee-interface-board-pull-up-resistors
Nov 22, 2019
Migrating from Digi AnywhereUSB to Digi AnywhereUSB Plus
The Digi AnywhereUSB® products have been manufactured for over 15 years and have reached their end of life.  The AnywhereUSB Plus® family of USB over IP Remote Hubs are newer products ...
https://www.digi.com/support/knowledge-base/migrating-from-digi-anywhereusb-to-digi-anywhereus
Nov 22, 2019
Grove XBee interface board battery connector
The external battery connector on the Grove XBee Interface board is not fully functional. The FTDI chip is not powered via the external battery connector, and thus acts as a ground, so any XBee pin...
https://www.digi.com/support/knowledge-base/grove-xbee-interface-board-battery-connector
Nov 22, 2019
Cellular Connection Issues on DAL Devices
A few questions to help work through the cellular connection issues you are experiencing:Who is your provider?What is the APN for your SIM?  If you do not know it, please contact your provider...
https://www.digi.com/support/knowledge-base/cellular-connection-issues-on-dal-devices
Nov 13, 2019
Digi 3rd Party Chinese Radios
Question: Has Digi in the past, or currently, used any components purchased from the following companies? •    Huawei •    ZTE Corp •   &n...
https://www.digi.com/support/knowledge-base/3rd-party-components-used
Oct 21, 2019
Unique Default Passwords for Digi Products (SB-327)
BackgroundAs of January 1, 2020, the California Consumer Privacy Act SB-327 requires all cellular and internet connected devices manufactured after that date to have unique default passwo...
https://www.digi.com/support/knowledge-base/unique-default-passwords-for-digi-products
Oct 16, 2019
Verizon Upgrade for Telit Modems
Verizon notified cellular product manufacturers of a software defect present in Intel chipsets utilized by several cellular modem vendors. Digi uses some of these third party cellular modems in som...
https://www.digi.com/support/knowledge-base/verizon-upgrade
Oct 09, 2019
SACK vulnerability patches for Digi Embedded platforms
The following patches have been released to address the SACK vulnerability as it relates to the Digi Embedded Android (DEA), Digi Embedded Linux (DEL) and Digi Embedded Yocto (DEY) platforms.Digi E...
https://www.digi.com/support/knowledge-base/sack-vulnerability-patches-for-digi-embedded-platf
Oct 08, 2019
Why am I getting “Writing chunk...[Error]:” when I try to update Yocto rootfs image on to CC6 SBC
The problem is that CC6 SBC partition size is smaller than the rootfs image you are trying to fit in to it.Please resize partition from u-boot and then try again.For more details look here:https://...
https://www.digi.com/support/knowledge-base/why-am-i-getting-writing-chunk-error-”-when-i
Sep 06, 2019
How to modify pin assignments and generate device tree files based on CC6UL or CC8X
Please use smart IOmux tool to configure and generate the device tree files. Download IOmux  tool from the below link.https://ftp1.digi.com/support/smartiomux/index.html   IOmux  ...
https://www.digi.com/support/knowledge-base/how-to-modify-pin-assignments-and-generate-device
Sep 05, 2019
How to get the Android source code for ConnectCore 6
Customers can get the android sources by filling the form at the below link, once submit the form, A Digi representative will contact you to provide instructions on downloading the Digi Embedded fo...
https://www.digi.com/support/knowledge-base/how-to-get-the-android-source-code-for-connect-(1)
Sep 05, 2019
CC9p9215 and CME9210 1280K image limit
The Connectcore9P9215 and ConnectME9210 were recently shipped with revised firmware.  This new firmware had an issue that limited the upload image (image.bin) size to 1280KB.  On most ap...
https://www.digi.com/support/knowledge-base/fix-for-1280k-image-bin-size-limitation-for-cc9p92
Sep 03, 2019
LAN port with IP passthrough
GoalTo set up a device attached to the LAN Ethernet port to receive the passthrough IP address of the Digi device's wired WAN or cellular modem connection(s).Applicable DAL devicesDigi Enterpri...
https://www.digi.com/support/knowledge-base/lan-port-with-ip-passthrough
Aug 14, 2019
Remotely Download DAL Device Support Report through Digi Remote Manager
BackgroundSupport reports provide a snapshot of a device's current settings and connection status at the time of the report generation. Typically, the report is manually generated, and the rele...
https://www.digi.com/support/knowledge-base/remotely-download-dal-device-support-report-throug
Aug 13, 2019
Unique Default Password Product Information
Below is the list of Digi products that require a unique password to log in to the device as well as to register the device on Digi Remote Manager. List of products where a unique password is requ...
https://www.digi.com/support/knowledge-base/digi-remote-manager-and-unique-password-products-c
Jul 22, 2019
SACK Vulnerability Patch Status
SACK Vulnerability Patch Status for affected Digi products  Product Family/ProductVersion fix is included inEstimated Release DateCellularDigi IX1419.8Aug, 2019Digi EX1519.8Aug, 2019Digi LR54...
https://www.digi.com/support/knowledge-base/sack-vulnerability-patch-status
Jul 16, 2019
Digi Remote Manager and XBee Cellular Connectivity Timing
The behavior with respect to Digi Remote Manager connectivity has changed. This applies to all XBee and XBee3 Cellular products. Here’s a description of the changes: Old Behavior (firmwa...
https://www.digi.com/support/knowledge-base/digi-remote-manager-and-xbee-cellular-connectivity
Apr 19, 2019
Digi Remote Manager (DRM) and XBee Cellular Connectivity Timing
The behavior with respect to Digi Remote Manager (DRM) connectivity has changed. This applies to all XBee and XBee3 Cellular products. Here’s a description of the changes: Old Behavior (...
https://www.digi.com/support/knowledge-base/digi-remote-manager-(drm)-and-xbee-cellular-connec
Apr 19, 2019
Compatiable Digi XBee products
From time to time, Technical Support will be asked "Which Digi XBee module is compatible with xxx". This article is to help answer that question. Starting with the protocols, an...
https://www.digi.com/support/knowledge-base/compatible-digi-xbee-products
Feb 08, 2019
Barcode Scanner for Digi XBee Modules
From time to time, we get asked what kind of scanner can read the bar code on the Digi XBee module's label.Digi's manufacturing team uses the Zebra DS4308-SR - barcode scanner.   ...
https://www.digi.com/support/knowledge-base/barcode-scanner-for-digi-xbee-modules
Feb 06, 2019
Setting the APN on a Telit version of the Digi XBee Cellular module
In most cases, you can set the desired APN using the ATAN command.  In some cases, you may need to set it via bypass mode by entering command mode (+++) and setting the ATAP command to a value...
https://www.digi.com/support/knowledge-base/setting-the-apn-on-a-telit-version-of-the-digi-xbe
Oct 30, 2018
Which XBee Cellular should I choose
When should I choose to use a CAT M module over a CAT 1 module?Both use the same LTE network.  The main difference is that CAT M is designed for devices that communicate sporadically or occasi...
https://www.digi.com/support/knowledge-base/which-xbee-cellular-should-i-choose
Aug 13, 2018
XBee Cell - Incoming socket
Use the following configuration to allow an XBee Cellular module to support incoming sockets via API and transparent modes:  Parameter settings for the "non-listening" module:- DL: ...
https://www.digi.com/support/knowledge-base/xbee-cell-incoming-socket
Aug 01, 2018
XBee Cellular and Linux Modem manager
This article will provide the steps needed to utilize the XBee Cellular module with Linux and Linux Modem Manager. Items used in this article:XBee LTE CAT 1 AT&T XBee moduleInterface board...
https://www.digi.com/support/knowledge-base/xbee-cellular-and-linux-modem-manager
May 16, 2018
SIM Card Basics for Digi Cellular Devices
This Knowledge Base Article is intended to provide information to better prepare Users for a successful cellular device implementation. All 4G/LTE devices require a SIM card for network connectivit...
https://www.digi.com/support/knowledge-base/sim-card-basics-for-digi-cellular-devices
May 04, 2018
Are there any Digi TransPort demo or training videos?
Here is a list of the videos uploaded to Youtube for Digi TransPort routers.  Applies to WR11, WR21, WR31, WR41, WR44.  Configuration & setup  Initial setup of a W...
https://www.digi.com/support/knowledge-base/digi-transport-training-demo-videos
Mar 28, 2018
XBee Cellular with Digi Remote Manager firmware upgrades
How do you perform a firmware upgrade via an RCI request on an XBee Cellular module? First, it should be noted that not all firmware updates will be possible or recommended via the Digi Remote...
https://www.digi.com/support/knowledge-base/remote-manager-xbee-cell-firwmare-upgrade-api
Jan 24, 2018
Possible solution to connect a Parallel Printer to a Digi Serial Port
Background:  Digi Technical Support was recently working with a customer who needed a Digi serial solution to interface with his parallel printer.Disclaimer:  Digi Technical Support perso...
https://www.digi.com/support/knowledge-base/possible-solution-to-connect-a-parallel-printer-to
Jan 05, 2018
XBee Cellular Antennas
 For optimal performance with the XBee Cellular module, the antennas should be placed perpendicular to each other and not touching.   For parallel placement, Digi recommends to ...
https://www.digi.com/support/knowledge-base/xbee-cellular-antennas
Oct 10, 2017
How to use UART in RS-485 mode
Digi Embedded Yocto 2.2-r2 for ConnectCore 6 and ConnectCore 6UL includes the NXP drivers for RS-485. They have not been tested by Digi on CC6UL.You can try them on CC6UL following the CC6 instruct...
https://www.digi.com/support/knowledge-base/how-to-use-uart-in-rs-485-mode
Oct 09, 2017
removing busybox-httpd to install other web server
When installing another web server you might run into problems, because by default the busybox-httpd is already started and port 80 is in use.You might try to patch busybox to disable the httpd app...
https://www.digi.com/support/knowledge-base/removing-busybox-httpd
Oct 06, 2017
CC6UL I/O expander
Early versions of the CC-WMX6UL-KIT ConnectCore 6UL Development Kit:https://www.digi.com/products/models/cc-wmx6ul-kit showing any 1P or 2P on their labels next to the 50m or 55m number, might not...
https://www.digi.com/support/knowledge-base/cc6ul-sbc-early-versions-1p-2p-don-t-have-the-i-o
Oct 05, 2017
How to use GPIOs on CC6UL and CC6
GPIOs can be accessed from Linux user space through the sysfs interface, example:echo 4 >/sys/class/gpio/export echo out >/sys/class/gpio/gpio4/direction ech...
https://www.digi.com/support/knowledge-base/how-to-use-gpios-on-cc6ul-and-cc6
Oct 04, 2017
How to Enter the Python Engine with the XBee Cellular module
The XBee Cellular module supports Python directly within its firmware. To enable this function, set the AT AP command to a value of 4 <carriage return>. Then enter ATCN to exit command mode. ...
https://www.digi.com/support/knowledge-base/xbee-cell-and-python
Sep 28, 2017
Digi Mesh Synchronous sleeping network
The following provides a basic sleeping network using the Digi Mesh protocol.For this example I am going to use a synchronous sleeping network with a always-on Sleep Support module using the XBee P...
https://www.digi.com/support/knowledge-base/digi-mesh-synchronous-sleeping-network
Sep 28, 2017
Serial to Ethernet or WiFi bridge with Linux socat
Socat allows to read/write data from a serial port and forward it through TCP/IP. With this feature you can implement serial to Ethernet or WiFi bridge on a Linux enabled embedded device.Example fo...
https://www.digi.com/support/knowledge-base/serial-to-ethernet-or-wifi-bridge-with-linux-socat
Sep 22, 2017
Zigbee 3.0 Security
Skip to end of metadatao start of metadataZigbee 3.0 SecurityZigbee security protects network traffic using 128-bit AES cryptography techniques. A standard security model is defined for supporting ...
https://www.digi.com/support/knowledge-base/zigbee-3-0-security
Sep 20, 2017
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi International
Process for Commissioning an XBee cellular module with a Verizon SIM card from Digi InternationalThe directions below are to assist you in an initial set-up for an XBee LTE Verizon module and assoc...
https://www.digi.com/support/knowledge-base/process-for-commissioning-an-xbee-cellular-module
Sep 15, 2017
XBee Cellular module with 3rd party interface boards
Can I use a 3rd party interface board such as the Sparkfun Explorer or Adafruit's XBee Adapter with the XBee Cellular Modules? No. The 3rd party boards are not designed to provide the near...
https://www.digi.com/support/knowledge-base/xbee-cellular-module-with-3rd-party-interface-boar
Sep 15, 2017
Firmware Support for XBee-PRO XSC Hardware
Firmware support for XBee-PRO XSC modules can vary according to the hardware revision letter shown on each module.XBee modules with revision G and earlier only support "XBee-PRO XSC (S3B)" firmware...
https://www.digi.com/support/knowledge-base/firmware-support-for-xbee-pro-xsc-hardware
Sep 11, 2017
Compatibility between XBee S1 and XBee S2C modules
Yes, the S1 and the S2C are compatible when running the 802.15.4 protocol.  The legacy modules S2 and S2B are not compatible with the S1 but are still Zigbee compatible with the S2C. The ...
https://www.digi.com/support/knowledge-base/compatibility-between-xbee-s1-and-xbee-s2c-modules
Aug 30, 2017
Using Digi Remote Manager to send data to Remote XBee modules
Using the API explorer and the Post function, the following example SCI request allows you to send multiple messages using different network topologies.  The first line shows how to send data ...
https://www.digi.com/support/knowledge-base/using-digi-remote-manager-to-send-data-to-remote-x
Jul 17, 2017
Digi One IA / IAP 2-wire RS-485 pinout
For a 2-wire RS-485 configuration, use one of the positive screw terminals (pin 6 or 3) and one of the negative screw terminals (pin 7 or 4).  The choice is yours, for example, pins 6&7, 6...
https://www.digi.com/support/knowledge-base/digi-one-ia-iap-2-wire-rs-485-pinout
Jul 17, 2017
If one does not plan to implement Power over Ethernet (PoE) is there any need to terminate VETH+ and
No, nothing need be done with VETH- or VETH+. There should be no problem with simply letting them float.
https://www.digi.com/support/knowledge-base/if-one-does-not-plan-to-implement-power-over-ether
Jul 06, 2017
What is the part number and manufacturer name of the 20-pin Connect ME socket header on the programm
The manufacturer is Samtec.The part number is not a straight forward issue. The Samtec concept is that you build your part number based on your needs.Follow the follow steps to creat...
https://www.digi.com/support/knowledge-base/what-is-the-part-number-and-manufacturer-name-of-t
Jul 06, 2017
What is ADDP? What is link-local? Are these available for Rabbit boards?
Both ADDP and link-local are available starting with Dynamic C 10.60. See samples\tcpip\addp.c for an example using both. ADDP: Windows computers use an ADDP (Advanced Device Discovery Protocol, a ...
https://www.digi.com/support/knowledge-base/what-is-addp-what-is-link-local-are-these-availabl
Jul 06, 2017
Target communication errors using Dynamic C with Windows 7
While having an issue with really slow performance on some test fixture’s FTDI USB-to-serial COM ports, we discovered that in the USB COM port’s “Advanced Settings” dialog box there is a “Latency T...
https://www.digi.com/support/knowledge-base/target-communication-errors-using-dynamic-c-with-w
Jul 06, 2017
Suggested BOM list for populating the RS-485 area on the MiniCore serial communication accessory boa
The below are the BOM list for populating the RS-485 and/or suggested resistor relative to fitting the spots on the MiniCore serial communication accessory board (package size/dimensions).Here are ...
https://www.digi.com/support/knowledge-base/suggested-bom-list-for-populating-the-rs-485-area
Jul 06, 2017
Setting up digital IO in Dynamic C for Rabbit 4000 boards and newer?
Note: This information is general to the Rabbit 4000 and certain pins may not be available on your product.The first thing I want to do is to point you to our Rabbit 4000 Processor Easy Reference P...
https://www.digi.com/support/knowledge-base/setting-up-digital-io-in-dynamic-c-for-rabbit-4000
Jul 06, 2017
OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4
The OpenSSL Heartbleed fix for Digi Embedded Yocto 1.4  is available in the github repositories. The instructions to fetch the Digi Embedded Yocto 1.4.1 update are as follows -For customers...
https://www.digi.com/support/knowledge-base/openssl-heartbleed-fix-for-digi-embedded-yocto-1-4
Jul 06, 2017
What are Dynamic C shadow registers and why do I need to use them?
Shadow registers exist for many of the I/O registers.They are character variables defined in the BIOS. The naming convention for shadow registers is to append the word Shadow to the name of the ...
https://www.digi.com/support/knowledge-base/what-are-dynamic-c-shadow-registers-and-why-do-i-n
Jul 06, 2017
Error is Seen When loading the Linux dgdm driver Module in Linux: dgdm_tty_open() - invalid major -7
  The error is due to a mismatch between the kernel compiler and the system gcc compiler. This can be verified with the following commands from the Linux root prompt:# cat /proc/version ...
https://www.digi.com/support/knowledge-base/error-is-seen-when-loading-the-linux-dgdm-driver-m
Jul 06, 2017
HOW TO: Configure and Use a Basic Menu With Digi One/PortServer Products
By adding and configuring a specific user (other than root), a menu can be assigned allowing user easy access to ports or servers. The menu can be configured for outbound network users and/or inbou...
https://www.digi.com/support/knowledge-base/how-to-configure-and-use-a-basic-menu-with-digi-on
Jul 06, 2017
Random Characters or Garbage is Seen Within Our Application Screen With SCO OpenServer 5
Certain applications that are more graphical may show these symptoms. Try deactivating the fastcook setting on the affected port(s):# ditty printer -fastcook /dev/ttyx##Then see if this resol...
https://www.digi.com/support/knowledge-base/random-characters-or-garbage-is-seen-on-the-applic
Jul 06, 2017
HOW TO: Confiigure Digi One/PortServer Units for Multiple Connections and Switch Between Them
By default, you can have up to 4 simultaneous sessions. This is defined in the "sess" field under the port settings.The session feature allows for multiple telnet sessions from an attache...
https://www.digi.com/support/knowledge-base/how-to-confiigure-digi-one-portserver-units-for-mu
Jul 06, 2017
HOW TO: Configure Ports on Digi One/PortServer Products for Binary Data
Configure the port for binary (raw) mode. This can be done by telnetting to the unit and logging in as root. Here is an example for port one: #> set port range=1 bin=on #> kill tt...
https://www.digi.com/support/knowledge-base/how-to-configure-ports-on-digi-one-portserver-prod
Jul 06, 2017
Digi One/PortServer Units Log Off Users Randomly or Present a Login Prompt for the Digi Unit Instead
If you are using the RealPort driver on your host server. Make sure the device setting on the Digi One/PortServer unit is set to prn. This can be checked by telnetting to the unit and logging in...
https://www.digi.com/support/knowledge-base/digi-one-portserver-units-log-off-users-randomly-o
Jul 06, 2017
HOW TO: Configure CUPS Printers for Hardware Flow Control Instead of the Default Software Flow Contr
 Change the printer configuration (/etc/cups/printers.conf) file to reflect hardware flow control. Here is an example: DeviceURI serial:/dev/ttya01?baud=9600+size=8+parity=none+flow=hard &n...
https://www.digi.com/support/knowledge-base/how-to-configure-cups-printers-for-hardware-flow-c
Jul 06, 2017
Modem Configuration in Linux
Modem Configuration requires familiarity with both the specific OS and the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take additi...
https://www.digi.com/support/knowledge-base/modem-configuration-in-linux
Jul 06, 2017
Linux /etc/inittab Samples for Getty
Linux Getty Examples Different distributions have a variety of names for getty. It may be necessary to experiment or consult the system documentation to determine which getty is most appropriate f...
https://www.digi.com/support/knowledge-base/linux-etc-inittab-samples-for-getty
Jul 06, 2017
Sample PERL scripts for managing PortServer TS units without user interaction.
Perl scripts can be used to perform tasks on the PortServer TS units without the need for user interaction. Such scripts can be configured to execute automatically in the evening/off hours on vario...
https://www.digi.com/support/knowledge-base/sample-perl-scripts-for-managing-portserver-ts-uni
Jul 06, 2017
How do I configure the PortServer (II, TS), and Digi One units to automatically telnet to my host wh
You can configure the PortServer/Digi One units to automatically connect to a host system when there is activity on a serial port. Once an IP address is assigned to the unit, you will then be able ...
https://www.digi.com/support/knowledge-base/how-do-i-configure-the-portserver-ii-ts-and-digi-o
Jul 06, 2017
In Linux the end of my print jobs are being cut-off and never print the end of the document.
This behavior is due to the spooler closing the connection prior to the port buffer draining. The following command can be used to hold the port open so all of the data prints:# cat < /dev/ttyx...
https://www.digi.com/support/knowledge-base/in-linux-the-end-of-my-print-jobs-are-being-cut-of
Jul 06, 2017
How do I configure my (ditty-rp) port settings to stay after rebooting when using RealPort in Linux.
In Linux the ditty settings are "sticky" until overwritten or the system is rebooted. For port configuration on the Linux host, there is a file you can create to issue the ditty commands...
https://www.digi.com/support/knowledge-base/how-do-i-configure-my-ditty-rp-port-settings-to-st
Jul 06, 2017
MODPOST and module errors are seen when compiling the Digi driver with a new kernel on SuSE
Before SUSE kernel sources are usable, you must issue the following commands:   cd /usr/src/linux-(version)  make cloneconfig && make modules_prepareOtherwise kernel sources ar...
https://www.digi.com/support/knowledge-base/modpost-and-module-errors-are-seen-when-compiling
Jul 06, 2017
What are the package requirements for installing the RealPort driver in SuSE 64 bit and Intel system
 The following packages are required for successful installation of RealPort on SuSE 64 bit/Intel systems: 1. gcc2. gcc-64bit3. gcc-c++4. gcc-g77-64bit5. gcc-info6. gcc-locale7. gcc-objc8. gc...
https://www.digi.com/support/knowledge-base/what-are-the-package-requirements-for-installing-t
Jul 06, 2017
Transparent printing in SCO OpenServer hangs and ditty does not set the off string properly.
 This is due to two different Digi drivers being installed on the same system. If RealPort and MPI drivers are installed, be sure to use the appropriate ditty binary. The RealPort ditty binary...
https://www.digi.com/support/knowledge-base/transparent-printing-in-sco-openserver-hangs-and-d
Jul 06, 2017
What must one do to properly support the new 4MB flash version of the Digi Connect ME?
As of the NET+OS 6.3 release there is no specific platform this version of the Connect ME. There a couple of approaches, however, one can take to supporting this platform.When working with NET+OS 6...
https://www.digi.com/support/knowledge-base/what-must-one-do-to-properly-support-the-new-4mb-f
Jul 06, 2017
What is the manufacturer name and part number for the 12-pin header on the EM and Wi-EM development
The manufacturer of these parts is Samtec.The part number is SSM-106-L-DV. Additional options for this part number can also be specified (refer to the Samtec web site for details).
https://www.digi.com/support/knowledge-base/what-is-the-manufacturer-name-and-part-number-for
Jul 06, 2017
Are TransPort routers FIPS 140-2 certified?
The TransPort LR54 is FIPS 140-2 certified. Other TransPort routers are not FIPS 140-2 certified, they do not meet the FIPS 140-2 criteria.  The only other product that we offer that...
https://www.digi.com/support/knowledge-base/are-transport-routers-fips-140-2-certified
Jul 06, 2017
Running the realport dump (rpdump) program on Aix
Steps on setup:Place the rpdump.aix binary on the AIX host and give it executable permissions (chmod a+x).Stop all port processes and the RealPort daemon.  Example: # pdisable tty1 # rmd...
https://www.digi.com/support/knowledge-base/running-the-realport-dump-rpdump-program-on-aix
Jul 06, 2017
The ''Check for Digi Connect Updates'' utility is unable to connect to the Digi update server
There have recently been changes made to the Digi Connect Update server. In order to correct this it will be necessary to modify an entry in the Windows Registry (regedit.exe).Follow these instruct...
https://www.digi.com/support/knowledge-base/the-check-for-digi-connect-updates-utility-is-unab
Jul 06, 2017
Can the the HTML pages on the Digi Connect devices be customized?
Yes the HTML pages can be customized, as of the release of the "F" firmware for the Connect platform.Customization can be performed as follows:Connect to the device's web interface an...
https://www.digi.com/support/knowledge-base/can-the-the-html-pages-on-the-digi-connect-devices
Jul 06, 2017
HOW TO: Install RealPort on Debian
 Install the latest openssl libraries:apt-get install libssl-dev  Install all files necessary to recompile the kernel and install the driver (as root user):apt-get install kernel-pac...
https://www.digi.com/support/knowledge-base/how-to-install-realport-on-debian-6
Jul 06, 2017
Error Seen When Building the RealPort Driver in SuSE Linux: /bin/sh: scripts/mod/modpost: No such f
 With newer versions of SuSE Linux, the kernel sources need to prepared and symbolic links are needed for the ncurses library:   1. ln -s ncurses/panel.h panel.h in /usr/include2. make ...
https://www.digi.com/support/knowledge-base/error-seen-when-building-the-realport-driver-in-su
Jul 06, 2017
HOW TO: Restore Digi ConnectPort LTS to Factory Default Settings
 To restore the Digi ConnectPort LTS unit to the factory default configuration settings, use a TFTP or BOOTP server. To use the Bios menuto flash new firmware, do the following:Connect th...
https://www.digi.com/support/knowledge-base/how-to-restore-digi-connectport-lts-to-factory-def
Jul 06, 2017
Error Seen When Updating Firmware on ConnectPort X2 from the Device Cloud
 Due to limited memory on these devices, you will need to deactivate the main.py script running on the unit in order to have root to update the firmware.  This can be done from the Devic...
https://www.digi.com/support/knowledge-base/error-seen-when-updating-firmware-on-connectport-x
Jul 06, 2017
HOW TO: Printer configuration with AIX RealPort
 The AIX server:# smit printerSelect the following menu items:  Printer/Plotter Devices Add Printer/Plotter osp Other serial printer rs232 Select appropriate sa deviceFill in the o...
https://www.digi.com/support/knowledge-base/how-to-printer-configuration-with-aix-realport
Jul 06, 2017
Migration from OP7100 to newer Rabbit solution
Option 1: Less hardware development BL4S200 (or BL4S210 depending on the type of Ethernet and memory they require)20-101-1220 BL4S200101-1270 BL4S200 tool kithttp://www.digi.com/products/w...
https://www.digi.com/support/knowledge-base/migration-from-op7100-to-newer-rabbit-solution
Jul 06, 2017
Dynamic C Version for Product Release
Rabbit ProductDynamic C versionRFU BL1800 6.04b NA   6.53-6.57 1.0 RCM2100 7.04P 2.0 RCM2200 7.04T2 2.0 BL2000 7.04P3 ...
https://www.digi.com/support/knowledge-base/dynamic-c-version-for-product-release
Jul 06, 2017
What if my Rabbit Field Utility is missing the Start Button ?
   To resolve this issue, right click on your Desktop and select personalize and then selected display. Change your display to medium. Once you set it back to the defa...
https://www.digi.com/support/knowledge-base/what-if-my-rabbit-field-utility-is-missing-the-sta
Jul 06, 2017
Adding an SD card to the RCM6700
You could use:microSD | RCM6700PB0 ---------- SCKDI ----------- PC4DO ---------- PC5CS ---------- PE6We recommend that our customers should use RCM_43XX_BIOS.LIB's SPI and SD-related definitions an...
https://www.digi.com/support/knowledge-base/adding-an-sd-card-to-the-rcm6700
Jul 06, 2017
Target Communications issues when using a USB programming cable with a Rabbit product and Windows 7
If you are using the USB cable, there may be an issue with the latency timer on your pc port.You might want to adjust the latency timer on the port you are using:If you are having communication...
https://www.digi.com/support/knowledge-base/target-communications-issues-when-using-a-usb-prog
Jul 06, 2017
HOW TO: Change the Port HTTP is received on with the Digi One SP Product
Yes, this can be set from the command line interface only. From the root prompt of the Digi One SP:#> set netport http=(port_number)
https://www.digi.com/support/knowledge-base/how-to-change-the-port-http-is-received-on-with-th
Jul 06, 2017
HOW TO: Configure LPD Printing with Digi Connect/ConnectPort Products and Unix/Linux
 The Digi Connect unit should have the serial port profile of "printer". Also, the lpd service should be activated (check marked under Network -> Network Service Settings).Here is...
https://www.digi.com/support/knowledge-base/how-to-configure-lpd-printing-with-digi-connect-co
Jul 06, 2017
Getty respawning errors are seen when rebooting the Linux server
 In some cases it may take some time for the ports to fully initialize on start up, depending on the network initialization/WAN speeds, etc... As a result, the inittab file is read prior to th...
https://www.digi.com/support/knowledge-base/getty-respawning-errors-are-seen-when-rebooting-th
Jul 06, 2017
HOW TO: Enable the RTS Toggle Feature in Linux RealPort
Issue the following command from the root prompt: # ditty-rp rtstoggle ttyx##Where ttyx## represents that actual tty ID.
https://www.digi.com/support/knowledge-base/how-to-enable-the-rts-toggle-feature-in-linux-real
Jul 06, 2017
The PCI-X adapter is not recognized in an HP DL145 server running Linux
The PCI-X adapter is not recognized in an HP DL145 server running LinuxThe system (HP DL145) has a PhoenixBIOS with an AMD Opteron Processor. Select the ''Advanced'' tab. In the ...
https://www.digi.com/support/knowledge-base/the-pci-x-adapter-is-not-recognized-in-an-hp-dl145
Jul 06, 2017
A dgrp_net_ops.o error is seen when compiling the dgrp Linux RealPort driver
An error is seen similar to the following when compiling the RealPort driver in Linux:  dgrp_net_ops.c:1229: error: dereferencing pointer to incomplete type make[3]: *** [/usr/src/.../BUILD/...
https://www.digi.com/support/knowledge-base/a-dgrp-net-ops-o-error-is-seen-when-compiling-the
Jul 06, 2017
Does Digi Offer Products Capable of 9 Bit Character Serial Communication?
No. Digi products currently only support 5, 6, 7 and 8 bit characters for serial data.
https://www.digi.com/support/knowledge-base/does-digi-offer-products-capable-of-9-bit-characte
Jul 06, 2017
Problem Seen in SCO OpenServer With the getty Flushing Data After the Login: Prompt
On some versions of SCO OpenServer a problem is seen logging into terminals where getty is flushing data after the Login: prompt.Try adding -n to the getty entry:From the man page:-nDisables the ke...
https://www.digi.com/support/knowledge-base/problem-seen-in-sco-openserver-with-the-getty-flus
Jul 06, 2017
Programming Xbee modules in Linux using Ruby::XBee
Ruby::XBee (open source) allows you to configure and access the Digi XBee RF devices using ruby classes and ruby-based command line utilities.LimitationsNot all XBee features are supported, th...
https://www.digi.com/support/knowledge-base/programming-xbee-modules-in-linux-using-ruby-xbee
Jul 06, 2017
HOW TO: Create a Serial Printer Using CUPS in Linux
Configuring your RealPort printers with CUPS in Red Hat. Here are the steps taken for configuring a printer: Point the web browser to http://localhost:631 Select [Add Printer] Fill in the n...
https://www.digi.com/support/knowledge-base/how-to-create-a-serial-printer-using-cups-in-linux
Jul 06, 2017
HOW TO: Configure tty Devices to Start at 01 Instead of 00 for Port 1 With UDEV When Using Linux Re
 Port names can be changed to start at 01 (i.e. ttya01) instead of 00 (i.e. ttya00) on systems running udevd by modifying the UDEV rules:Edit "/usr/bin/dgrp_udev" and find this line:...
https://www.digi.com/support/knowledge-base/how-to-configure-tty-devices-to-start-at-01-instea
Jul 06, 2017
HOW TO: Install/compile the RealPort driver Using the source RPM in Debian Linux
After downloading the most recent driver release from the Digi web site, issue the following commands from the Linux root prompt, where (arch) represents the architecture (i.e.: i386, x86_64) and (...
https://www.digi.com/support/knowledge-base/how-to-install-compile-the-realport-driver-using-t
Jul 06, 2017
PCI-X adapter is not detected in HP DL145 system running Linux
Within the system BIOS menu, select the ''Advanced'' tab. In the ''Advanced'' window there is''MCFG Table: [Enabled]This must be set to:''MCFG Table:...
https://www.digi.com/support/knowledge-base/pci-x-adapter-is-not-detected-in-hp-dl145-system-r
Jul 06, 2017
HOW TO: LPD remote printing configuration with UNIX/Linux
The Digi unit should have the serial port profile of "printer". Also, the lpd service should be activated (under Network -> Network Service Settings).Here is the information for lpd co...
https://www.digi.com/support/knowledge-base/how-to-lpd-remote-printing-configuration-with-unix
Jul 06, 2017
HOW TO: Create a Serial Tunnel or Bridge with Digi PortServer and Digi One Products Using the Comman
First determine which unit will be establishing the connection. Here is an example configuration for port 16 on a remote PortServer unit. The following commands are issued from the root prompt of t...
https://www.digi.com/support/knowledge-base/how-to-create-a-serial-tunnel-or-bridge-with-digi
Jul 06, 2017
Transparent Printing Causes the Port to Lock Up in SCO OpenServer 5.x
 Deactivate the fastcook setting on the tty port to resolve this behavior: # ditty -fastcook ttyx##Where ttyx## represents the actual tty device.This setting may be added to a start up s...
https://www.digi.com/support/knowledge-base/transparent-printing-causes-the-port-to-lock-up-in
Jul 06, 2017
Respawn Errors Seen When Rebooting Linux RealPort Server
Adding "sleep 10" towards the end of the /etc/init.d/dgrp_daemon file will help to prevent the RealPort daemons from starting ahead of /etc/inittab.
https://www.digi.com/support/knowledge-base/respawn-errors-seen-when-rebooting-linux-realport
Jul 06, 2017
PortServer TS and Digi One Product POST and Firmware Ugrade Procedure
 The easiest method for upgrading the firmware is by using the HTTP method from the Web configuration. It is very important to confirm the POST image version is current prior to updating ...
https://www.digi.com/support/knowledge-base/portserver-ts-and-digi-one-product-post-and-firmwa
Jul 06, 2017
HOW TO: Decrease Latency with the RealPort Driver in Linux
Typically latency seen communicating with the serial ports when using RealPort in Linux can be further decreased by tuning the edelay port setting.The edelay setting is configured on a per port bas...
https://www.digi.com/support/knowledge-base/how-to-decrease-latency-with-the-realport-driver-i
Jul 06, 2017
SCO OpenServer RealPort /etc/inittab is Not Keeping Changes for the Ports
The drpadmin calls the /etc/conf/bin/idmkinit program in SCO. This is the same call when rebuilding the kernel, and it asks whether you "Would like the environment rebuilt".This will rem...
https://www.digi.com/support/knowledge-base/sco-etc-inittab-is-not-keeping-changes-for-the-por
Jul 06, 2017
Troubleshooting Port Connectivity Issues and Resource Temporarily Unavailble errors with Digi PortSe
 Review the port settings. Telnet to the IP address of the unit and login as root:#> set port ra=*Any port that is going to have a RealPort device attached, should have:dev - Needs to be se...
https://www.digi.com/support/knowledge-base/troubleshooting-port-connectivity-issues-and-resou
Jul 06, 2017
How to get rid of NET+OS 7.5 different build errors on Windows 7 64-bit machine
DISCLAIMER :- Digi ESP is not officially supported on Windows 7 64-bit Host.The Solution explained here is only a workaround which may or may not work depending on your privileges on Host Machine.M...
https://www.digi.com/support/knowledge-base/how-to-get-rid-of-net-os-7-5-different-build-error
Jul 06, 2017
How to update rescue partitions on ConnectCore Wi- i.MX51 modules.
Rescue partitions support has to be enabled in Uboot. Create a Uboot Project and in configure, make sure that Rescue Partition Mechanism is selected in U-Boot Configuration > U-Boot Settings....
https://www.digi.com/support/knowledge-base/how-to-update-rescue-partitions-on-connectcore-wi
Jul 06, 2017
Installed NET+OS 7.5.2 and all updates but getting build errors like >> multiple definition of
NET+OS 7.5.0 AWS and Email Updates The following message pops up before the AWS patch can be installed.NET+OS 7.5.0 AWS and Email Updates Please note that Package Manager does not have the ability ...
https://www.digi.com/support/knowledge-base/installed-net-os-7-5-2-and-all-updates-but-getting
Jul 06, 2017
How to get rx_signal value of wln_status structure in dBm units on devices running NET+OS 6.3.
Wifi RSSI strength is populated in rx_signal (structure variable) of wln_status structure. In API Reference Manual, if description for rx_signal field is NOT specifying that it is dBm units, the...
https://www.digi.com/support/knowledge-base/how-to-get-rx-signal-value-of-wln-status-structure
Jul 06, 2017
How do I write assembly code in .C file of a NET+OS application project ?
Refer inclusion of assembly in gnu C code.Sample Code :-#include <stdio.h> #include <stdlib.h> void assembly_delay(); #define LOOP_MAX (25) int main (void) { int loopIdx = ...
https://www.digi.com/support/knowledge-base/how-do-i-write-assembly-code-in-c-file-of-a-net-os
Jul 06, 2017
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Linux
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development boar...
https://www.digi.com/support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-module
Jul 06, 2017
How to recover the ConnectCore Wi-i.MX51 GA module using MicroSD in Windows XP
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card.For the recovery you need:GA JSK Development board.A...
https://www.digi.com/support/knowledge-base/how-to-recover-the-connectcore-wi-i-mx51-ga-mo-(1)
Jul 06, 2017
Difference between .ubifs and .ubi file systems on CCWi-i.MX51 and CCWi-i.MX53
The UBIFS image is a file system image.It works on top of a UBI volume.You cannot flash it on the raw flash device */dev/mtd*. You need to create UBI volume first and then update the volume with UB...
https://www.digi.com/support/knowledge-base/difference-between-ubifs-and-ubi-file-systems-on-c
Jul 06, 2017
How to boot Wince image from USB stick on Wi-i.MX51 JSK?
1. USB stick must be formatted either in FAT, ext2 or ext3 file system.   (This knowledge base article explains FAT format with one partition).2. Copy default wince image (wce-CCXMX5...
https://www.digi.com/support/knowledge-base/how-to-boot-wince-image-from-usb-stick-on-wi-i-mx5
Jul 06, 2017
HOW TO: Obtain XBee Tracing From a ConnectPort X2 SE Smart Energy Gateway
HOW TO: Obtain XBee Tracing From a ConnectPort X2 SE Smart Energy GatewayUse a terminal emulator, such as, Microsoft Telnet or PuTTY to telnet to the gateway.  From the command line of the gatewa...
https://www.digi.com/support/knowledge-base/how-to-obtain-xbee-tracing-from-a-connectport-x2-s
Jul 06, 2017
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and
What is the maximum working distance between an ERT enabled Meter and Digi ERT Ethernet Gateways and ERT Smart Energy Bridges?The maximum ERT signal range is 200 feet away if it is line of ...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-working-distance-between-an-er
Jul 06, 2017
High CPU usage is observed when running RealPort over WAN connections in Linux.
 Whenever running RealPort daemons over a WAN connection, a Link Speed setting needs to be applied to the RealPort daemon that closely matches the dedicated bandwidth.  Wit...
https://www.digi.com/support/knowledge-base/high-cpu-usage-is-observed-when-running-realport-o
Jul 06, 2017
No rule to make target errors seen when installing the RealPort driver in Linux
The following errors are seen when attempting to install the RealPort driver in Linux: make[2]: Entering directory `/usr/src/dgrp-1.9/dinc' make[2]: *** No rule to make target `dinc.o', n...
https://www.digi.com/support/knowledge-base/no-rule-to-make-target-errors-seen-when-installing
Jul 06, 2017
Cannot Access the Web Interface on a ConnectPort X2 SE (Smart Energy) Gateway
Cannot Access the Web Interface on a ConnectPort X2 SE (Smart Energy) Gateway Due to memory constraints, the web interface was removed from these units after revision A firmware.  Direct access ...
https://www.digi.com/support/knowledge-base/cannot-access-the-web-interface-on-a-connectport-x
Jul 06, 2017
HOW TO: Access the Web Interface on the Digi ConnectPort X2e Smart Energy gateways
HOW TO: Access the Web Interface on the Digi ConnectPort X2e Smart Energy gateways By pressing the small reset button on the top of the unit, the web interface will be made temporarily available...
https://www.digi.com/support/knowledge-base/how-to-access-the-web-interface-on-the-digi-connec
Jul 06, 2017
HOW TO: Capture Session Logs Using PuTTY
 To capture a session with PuTTY, open up PuTTY. Look for Category Session -> Logging   Under Session Logging, choose “All session output” and key in your desi...
https://www.digi.com/support/knowledge-base/how-to-capture-session-logs-using-putty
Jul 06, 2017
HOW TO: Install Supported Smart Energy Device Drivers: Digi ERT Bridge, Smart Plugs, Thermostats and
HOW TO: Install Supported Smart Energy Device Drivers/Plugins on ConnectPort X2e Smart Energy Gateways Device drivers, such as, Smart Plugs, Thermostats, and Load Controllers along with the  ins...
https://www.digi.com/support/knowledge-base/how-to-install-supported-smart-energy-device-drive
Jul 06, 2017
HOW TO: Update Firmware on a ConnectPort X2 SE - Smart Energy Gateway
HOW TO: Update Firmware on a ConnectPort X2 SE - Smart Energy Gateway The instructions for updating firmware on these units can be found here: http://ftp1.digi.com/support/firmware/90001384_A.pdf
https://www.digi.com/support/knowledge-base/how-to-update-firmware-on-a-connectport-x2-se-smar
Jul 06, 2017
How to install and test the pico text to speech on CCWi-i.MX53 Android device
-First insert the Micro SD card into X14 slot on the CCWi-i.MX53 and power on the device.-Once android device connected to the internet, install the pico data files related to the Pico TTS from the...
https://www.digi.com/support/knowledge-base/how-to-install-and-test-the-pico-text-to-speech-on
Jul 06, 2017
What is the difference between: Store device data (data roll-ups) Store Device data (raw data rete
Store Device Data *per account (data roll-ups) Remote Manager will retain roll-ups for each DataStream within set limits depending on your edition. The amount specified in the Edition Summary...
https://www.digi.com/support/knowledge-base/what-is-the-difference-between-store-device-data-d
Jul 06, 2017
Is it Possible to Route Data From the Wired Ethernet Port (LAN) to the Wireless Network (LAN) with t
No, this is not possible.  You would need a Wireless Access Point to accomplish this. You are able to have both the Ethernet and Wi-Fi running at the same time, and access to the serial por...
https://www.digi.com/support/knowledge-base/is-it-possible-to-route-data-from-the-wired-ethern
Jul 06, 2017
Which Link Layer Protocols of the Internet Protocol Suite are Supported with PortServer TS Products?
The following layers are supported currently:   Layer 2 -- Ethernet and PPPLayer 3 --ARP, RARP, ICMP, IPV4Layer 4 --TCP/UDPLayer 7 --BOOTP, DNS, DHCP, HTTP, RADIUS, rlogin, SSH, telnet TFTP
https://www.digi.com/support/knowledge-base/which-link-layer-protocols-of-the-internet-protoco
Jul 06, 2017
How to Create a SSL Tunnel Between Two PortServer TS Units
The following example shows the configuration of an SSL bridge  using port 4 on two PortServer TS units. To setup an encrypted serial tunnel using SSL between two PortServer TS...
https://www.digi.com/support/knowledge-base/how-to-create-a-ssl-tunnel-between-two-portserver
Jul 06, 2017
Remote Manager RCI Example for Changing Settings on Remote Manager Connected Devices
 Remote Manager RCI calls can be issued from the Web Services Console under your Remote Manager account to make setting changes on multiple units connected to Remote Manager for...
https://www.digi.com/support/knowledge-base/device-cloud-rci-example-for-changing-settings-on
Jul 06, 2017
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coo
What is the Maximum Number of Child Devices Supported With the ConnectPort X2(e) SE Smart Energy Coordinators? The maximum number of Smart Energy devices supported with ConnectPort X2(e) Smart...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-number-of-child-devices-suppor
Jul 06, 2017
HOW TO: Establish TCP Connections to XBee Nodes Using Python on a ConnectPort X Coordinator
The Xbee_Transport python scripts create TCP sockets on your Digi gateway which would correspond to the XBee radios on the PAN.  This will allow a TCP socket or telnet connectio...
https://www.digi.com/support/knowledge-base/how-to-establish-tcp-connections-to-xbee-nodes-usi
Jul 06, 2017
When Running a Digi ESP Application as Remote a Reboot Timeout Error is Seen
After uploading project files, a reboot is sent, and the ESP checks every 2 seconds whether the device is connected again. The maximum time to wait for the reconnection is the reboot timeout (60 se...
https://www.digi.com/support/knowledge-base/when-running-a-digi-esp-application-as-remote-a-re
Jul 06, 2017
ConnectPort X USB Flash Drive Compatibility Requirements
The ConnectPort X4 supports USB flash drives with a FAT 32 formatted file system.    To check flash drive information on the ConnectPort X4, telnet to the unit, l...
https://www.digi.com/support/knowledge-base/connectport-x-usb-flash-drive-compatibility-requir
Jul 06, 2017
Gateway Unavailable Error Seen When Adding Digi Gateway to livesmartlee.com Account
The following error is seen when attempting to add the gateway MAC address to an livesmartlee.com account:Gateway UnavailableThis gateway is already in use by another user. Please ensure that yo...
https://www.digi.com/support/knowledge-base/gateway-unavailable-error-seen-when-adding-digi-ga
Jul 06, 2017
HOW TO: Improve Latency When Using AIX RealPort
On PortServer TS and Digi One product lines, there is an optimization setting configurable on the units themselves.  From the Web interface of the unit, login as root and select System.&n...
https://www.digi.com/support/knowledge-base/how-to-improve-latency-when-using-aix-realport
Jul 06, 2017
How to Configure a PortServer TS or Digi One Product to Autoconnect to a Remote Host
To configure the port to autoconnect to a network node, navigate to the web interface of the unit and login as root.Select:Serial Ports option under the Configuration menu.  Choose the de...
https://www.digi.com/support/knowledge-base/how-to-configure-a-portserver-ts-or-digi-one-produ
Jul 06, 2017
Using SSH with Public Keys to the Digi One® and PortServer® TS Family
In Windows, use PuTTYgen to generate the keys: PuTTYgen is available hereOpen PuttygenUnder Parameters, check ‘SSH-2 DSA’Generate the key in PuTTYgen by clicking on the Generate bu...
https://www.digi.com/support/knowledge-base/using-ssh-with-public-keys-to-the-digi-one-and-por
Jul 06, 2017
How to control the Android CCWi-i.MX53 device from your Windows 7 PC
Steps:1. Install Digi ESP for Android 1.2 on your development Windows 7 PC.2. Download the androidscreencast.jnlp application from the web.You can download it form the below website.https://code.go...
https://www.digi.com/support/knowledge-base/how-to-control-the-android-ccwi-i-mx53-device-from
Jul 06, 2017
How to install Accessibility plug-ins on the Android 2.3 CCWi-i.MX53 device?
By installing the Accessibility plug-ins on the Android CCWi-i.MX53 device,you can hear the voice while navigating the user interface on the device.First of all Install talk back plug-in from the b...
https://www.digi.com/support/knowledge-base/how-to-install-accessibility-plug-ins-on-the-andro
Jul 06, 2017
Dynamic C Command Line RFU
Dynamic C Command Line RFU To start the Command line RFU, click on Windows “start”, then type "cmd", you will see the following screen      Enter the path of the Utiliti...
https://www.digi.com/support/knowledge-base/dynamic-c-command-line-rfu
Jul 06, 2017
The Digi Smart Plug device is not seen or discovered on the Coordinator
The Digi Smart Plug device is not seen or discovered on the Coordinator When a coordinator is unable to the Digi Smart Plug, we recommend pressing the small button located on the side of the Sma...
https://www.digi.com/support/knowledge-base/the-digi-smart-plug-device-is-not-seen-or-discover
Jul 06, 2017
Unable to See Meter Readings From a 40G ERT Meter
Unable to See Meter Readings From a 40G ERT MeterAlthough the 40G meters are ERT meters, the Digi ERT gateways will not be able to read them consistently.  The 40G ERT meters do not bubble up met...
https://www.digi.com/support/knowledge-base/unable-to-see-meter-readings-from-a-40g-ert-meter
Jul 06, 2017
What Smart Energy devices are compatible with Digi Smart Energy Gateways?
What Smart Energy devices are compatible with Digi Smart Energy Gateways? Please contact your Business Development Representative for determining which third party Smart Energy hardware has been...
https://www.digi.com/support/knowledge-base/what-smart-energy-devices-are-compatible-with-digi
Jul 06, 2017
Can I convert my ConnectPort X2 Smart Energy gateway from a Coordinator to a Router and vice versa?
It is recommended the proper model is purchased as the conversion of these particular Smart Energy gateway models is not supported (only the ConnectPort X2e SE models support a role change as ...
https://www.digi.com/support/knowledge-base/can-i-convert-my-connectport-x2-smart-energy-gatew
Jul 06, 2017
HOW TO: Control the RTS Signal Activity in Unix/Linux
Linux, AIX, Solaris (and all other Unix flavors) will always assert RTS on open.  There is no way to change or configure it to be different.   However, if RTS/CTS flow control ...
https://www.digi.com/support/knowledge-base/how-to-control-the-rts-signal-activity-in-unix-lin
Jul 06, 2017
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor?
What Should be Entered For a (Smart/ERT) Meter Multiplier/Divisor? There is no set value for this field as this will vary depending on the meter model and type. With that being said, it is rec...
https://www.digi.com/support/knowledge-base/what-should-be-entered-for-a-smart-ert-meter-multi
Jul 06, 2017
Mechanical drawing of Interface Boards for Radio Modules
Here are the mechanical drawings for our different interface boards for some Digi Radios. Relevant FilesXStream SPKGXIB-EXIB-RXIB-UXBIB-R (Rev. A)XBIB-U (Rev. A)XBIB-U (Rev. 3A)XTIB-RXTIB-U
https://www.digi.com/support/knowledge-base/mechanical-drawing-of-interface-boards-for-radio-m
Jul 06, 2017
HOW TO: Remove a .tgz Installed Driver From Linux
Change directory to where the Digi driver sources are located and issue the following commands as root:make preuninstall make uninstall make postuninstall make clean
https://www.digi.com/support/knowledge-base/how-to-remove-a-tgz-installed-driver-from-linux
Jul 06, 2017
Copying the Digi CM/Passport config via scp.
Copy the whole config from the CM/Passport to the host you are on:    scp -p -r root@CM/Passport_IP:/tmp/cnf/* .This will copy the whole CM/Passport config to the directory you are c...
https://www.digi.com/support/knowledge-base/copying-the-digi-cm-passport-config-via-scp
Jul 06, 2017
Using an RJ45 Adapter to Connect to a DB9 Connector
In some situations it is necessary to interface the RS232 or RS485 signals to RJ45, terminal strips or other physical connections. The Digi radio modem has the RS232 and RS485/422 signals available...
https://www.digi.com/support/knowledge-base/using-an-rj45-adapter-to-connect-to-a-db9-connecto
Jul 06, 2017
Digi API Frame Maker
The Digi API Frame Maker can be used to generate API packets for use on Digi's wireless networks.Java is required.Download the Digi API Frame Maker here. You will also find the functionality ...
https://www.digi.com/support/knowledge-base/digi-api-frame-maker
Jul 06, 2017
End User License Agreement (EULA) for XCTU
Here is the End User License Agreement text that appears during the installation of X-CTU: End-User License Agreement for Digi X-CTU Software Important! Read Carefully: By installing the softwa...
https://www.digi.com/support/knowledge-base/end-user-license-agreement-for-xctu
Jul 06, 2017
Removing unused COM Ports from Windows
Whenever a new USB serial device is plugged into a PC, Windows will assign the device a new, unique COM Port number. This could even happen if the same device is plugged into a different USB port...
https://www.digi.com/support/knowledge-base/removing-unused-com-ports-from-windows
Jul 06, 2017
Brown out issues on ConnectCard (Wi)i.mx28 modules
Description of the problem Occasionally, there are customers complaining ,targets not booting after receiving modules with the latest U-Boot firmware. The only thing they see at the serial por...
https://www.digi.com/support/knowledge-base/brown-out-issues-on-connectcard-wi-i-mx28-modules
Jul 06, 2017
Is there an isolation for PoE on the Connect ME/ME 9210 Modules?
According to 802.3af compliance, a 1500V isolation barrier is expected between PoE capable module and the point of entry from the Ethernet cable.On Connect ME/ME 9210 pins 1&2 are Power Pass-Th...
https://www.digi.com/support/knowledge-base/is-there-an-isolation-for-poe-on-the-connect-me-me
Jul 06, 2017
How to perform Reboot on an Android device running Digi Cloud Connector?
Digi Cloud Connector can be downloaded from Play Store and installed onto any Android device.All features of Device Cloud on a device is available with an exception on *reboot*.In general an Androi...
https://www.digi.com/support/knowledge-base/how-to-perform-reboot-on-an-android-device-running
Jul 06, 2017
Running QT application on DEL modules shows NO output in LCD display
A Qt for Embedded Linux application requires a server application to be running, or to be the server application itself. Any Qt for Embedded Linux application can be the server application by const...
https://www.digi.com/support/knowledge-base/running-qt-application-on-del-modules-shows-no-out
Jul 06, 2017
How to install multiple releases of Digi Embedded Linux(DEL) together
Default DEL installation folder is /usr/local/DigiEL-x.y and should not be installed as root.Declarations:Digi Embedded Linux package comes with an Eclipse based IDE 'Digi ESP' .Digi has tested Dig...
https://www.digi.com/support/knowledge-base/how-to-install-multiple-releases-of-digi-embedded
Jul 06, 2017
How to run D-Bus session bus on ConnectCore modules running Digi Embedded Linux
When you work with QT's Inter-Process Communication (IPC) and Remote Procedure Calling (RPC) mechanism , ie: D-Bus , you might have faced some errors like shown below:Failed to start message bus:Fa...
https://www.digi.com/support/knowledge-base/how-to-run-d-bus-session-bus-on-connectcore-module
Jul 06, 2017
How to boot Linux kernel from tftp and filesystem from SDcard?
setenv bootargs_video video=displayfb:LCD@LQ070Y3DG3B video2=displayfb:disabledldb=single,di=0,ch0_map=SPWG fbprimary=videosetenv bootargs_flpart mtdparts=onboard_boot:0x100000(U-Boot),0x80000@0x10...
https://www.digi.com/support/knowledge-base/how-to-boot-linux-kernel-from-tftp-and-filesystem
Jul 06, 2017
Active Gateway Earth Stations for Orbcomm LEO satellites
At present ORBCOMM has three GESs:-Western Hemishpere, ID: 1Eastern Hemishpere, ID: 120Japan, ID: 3Note: The GESs in Japan transmit both the 120 and the 130 IDs.There may be an effort to roll the J...
https://www.digi.com/support/knowledge-base/active-gateway-earth-stations-for-orbcomm-leo-sate
Jul 06, 2017
How to find out the date code and manufacturing location information of Digi Products.
Depending on the location the units are built effects the orientation, linked below is the date code from USA or Thailand. The date code is 4 digits, 2 digit year and 2 digit week (YYWW) so in thes...
https://www.digi.com/support/knowledge-base/how-to-find-out-the-date-code-and-manufacturing-lo
Jul 06, 2017
How do I turn M10 on/off based on satellite availability so as to make battery powered applications
Why we need to turn on/off M10? M10 take less than 1 minute to get a satellite link. It all depends upon the availability of the satellite at that particular time. M10 scans through different freq...
https://www.digi.com/support/knowledge-base/how-do-i-turn-m10-on-off-based-on-satellite-availa
Jul 06, 2017
Ping command doesn't work in second ethernet interface in linux if both are configured in same subne
If two interfaces are in same subnet then there could be a chance for linux kernel to choose the first to appear on routing table. use route command to cross check routing table. Because chances ...
https://www.digi.com/support/knowledge-base/ping-command-doesn-t-work-in-second-ethernet-inter
Jul 06, 2017
How to create multiple users in Digi Embedded Linux (5.7 onwards)
1. Create a default FULL Project in DEL , build and update these images onto target (eg: ccwmx51).2. Connect to serial console of target.3. By default you will be having a user 'default' UID:1000 w...
https://www.digi.com/support/knowledge-base/how-to-create-multiple-users-in-digi-embedded-linu
Jul 06, 2017
How do I get a user login prompt in Digi Embedded Linux bootup on Connect & ConnectCore devices ?
DEL with kernel 2.6.35.14 or above will support multiple users on target boards. ie: 5.7, 5.8, 5.9 etc.To get user login prompt in Linux boot follow the below :- Create a DigiEL-Kernel/Rootfs/U-...
https://www.digi.com/support/knowledge-base/how-do-i-get-a-user-login-prompt-in-digi-embedded
Jul 06, 2017
HOW TO: US Robotics Modem Configuration in Linux
The following configuration applies to commonly used US Robotics modems:1. Dip SwitchesSportster modems should be set initially for: DIP switches 3,7, and 8 down (The rest UP)Switch3 Down is di...
https://www.digi.com/support/knowledge-base/how-to-us-robotics-modem-configuration-in-linux
Jul 06, 2017
Is my third party RF radio compatible with Digi XBee modules?
Is my third party RF radio compatible with Digi XBee modules?So long as the third party device is Zigbee capable, it should work with Digi XBee modules.It is important to have matching Zigbee sta...
https://www.digi.com/support/knowledge-base/is-my-third-party-rf-radio-compatible-with-digi-xb
Jul 06, 2017
The following error is seen within Digi ESP/DIA: ImportError: no module named datetime
Please confirm the python.zip file exists in the /WEB/python directory of the Digi Gateway.  The file may be downloaded from the Digi Tech. Support web site under the  Development Softwar...
https://www.digi.com/support/knowledge-base/the-following-error-is-seen-within-digi-esp-dia-im
Jul 06, 2017
HOW TO: Configure Modems With Digi PortServer and Digi One Products When Not Using the RealPort Driv
Native Modem Configuration Modem Configuration requires familiarity with the specific modem being used. While the following procedure is sufficient for most cases, it may be necessary to take addi...
https://www.digi.com/support/knowledge-base/how-to-configure-modems-with-digi-portserver-and-d
Jul 06, 2017
RS-485 Cabling Pin Outs for the Digi One SP Product
The following table outlines the DB9 pin-outs for RS-485:  Set the serial DIP switches according to your serial device requirements:
https://www.digi.com/support/knowledge-base/rs-458-cabling-pin-outs-for-the-digi-one-sp-produc
Jul 06, 2017
HOW TO: Configure a PortServer/Digi One Product IP Address Directly From a Serial Port
In some cases DHCP, ARP-Ping and Device Discovery tools are not feasible for assigning an IP address to these units. By default, all serial ports on these units will have the "terminal" profile con...
https://www.digi.com/support/knowledge-base/how-to-configure-a-portserver-ts-ip-address-direct
Jul 06, 2017
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network
HOW TO: Force a Digi Smart Energy Routing Gateway to Leave the Network There are cases where the Digi Smart Energy routing gateway needs to be re-provisioned to a Smart Energy coordinator, such ...
https://www.digi.com/support/knowledge-base/how-to-force-a-digi-smart-energy-routing-gateway-t
Jul 06, 2017
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways?
What is the Maximum RF Range for the ConnectPort X2 Smart Energy Gateways? The ConnectPort X2 Smart Energy gateway RF distance information can be found in the following specifications page und...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-rf-range-for-the-connectpo-(1)
Jul 06, 2017
How to increase size of Android Internal Storage by resizing rootfs partition of the Wi-i.MX53 Andr
By default the internal storage memory of the CCWi-i.MX53 Android JSK kit (Memory variant: 512/152) that comes with  the  Android 2.3.7 image has the 107 MB. The problem is we cannot inst...
https://www.digi.com/support/knowledge-base/how-to-increase-size-of-android-internal-storage-b
Jul 06, 2017
What type of header is used on the XBIB-U-SS interface board?
The spring header is a custom header that was designed by Digi for reliable connection to SMT XBees without the need to solder the module in place. You can order a 5-pack from Digi or an authoriz...
https://www.digi.com/support/knowledge-base/what-type-of-header-is-used-on-the-xbib-u-ss-inter
Jul 06, 2017
How to access FCC test reports
All of the FCC test reports for Digi’s RF line of products can be found on the FCC webpage as long as the FCC ID is known. The following steps will guide you through the process of searching the FC...
https://www.digi.com/support/knowledge-base/how-to-access-fcc-test-reports
Jul 06, 2017
Connecting an XBee reset line to a microcontroller
Due to the fact that many Digi RF products require the Reset line to be pulled low as an open collector, we suggest to never drive the reset line high for cross compatibility.  Some of the microp...
https://www.digi.com/support/knowledge-base/connecting-an-xbee-reset-line-to-a-microcontroller
Jul 06, 2017
XBee/RF Module Intrinsic Safety
XBee/RF Module Intrinsic SafetyDigi radio modems have been integrated into many products that are used in hazardous environments. For electronic equipment to be used in environments with combusti...
https://www.digi.com/support/knowledge-base/xbee-rf-module-intrinsic-safety
Jul 06, 2017
RF Interference
RF Interference Radios communicate by creating and detecting electromagnetic waves. Radios that are designed to communicate with each other are usually tuned to transmit and receive waves of a ...
https://www.digi.com/support/knowledge-base/rf-interference
Jul 06, 2017
XBee Antenna Options
XBee Antenna Options Antennas are the radiating element in a radio frequency communication system and work by focusing the broadcasted energy. There are several common types of antennas includi...
https://www.digi.com/support/knowledge-base/xbee-antenna-options
Jul 06, 2017
Using Digi's RS-232 and RS-485 RF/XBee Devices
Using Digi's RS-232 and RS-485 RF/XBee Devices Many of Digi’s stand-alone RF modems have the ability to interface with either RS-232 or RS-485 enabled devices. When using ...
https://www.digi.com/support/knowledge-base/using-digi-s-rs-232-and-rs-485-rf-xbee-devices
Jul 06, 2017
RF Range Testing
RF Range TestingWith the many different types of environments and obstacles that can affect radio communication, in most installations it is a good idea to conduct some sort of site survey to ens...
https://www.digi.com/support/knowledge-base/rf-range-testing
Jul 06, 2017
Cellular Interface with Digi XBee/RF Modems
Q. Has the possibility of RF Interference from cell phones operating in the 2.4GHz and 900 MHz band been investigated?A. All Radios are designed to transmit or receive electromagnetic waves at a pa...
https://www.digi.com/support/knowledge-base/cellular-interface-with-digi-xbee-rf-modems
Jul 06, 2017
FCC Modular Approval
FCC Modular ApprovalQ. What does FCC modular approval of your module get me? Does that mean that I don’t have to do any FCC testing at all?A. Well first, let’s define what the FCC is and what the...
https://www.digi.com/support/knowledge-base/fcc-modular-approval
Jul 06, 2017
Selecting the Right Frequency with XBee Products
As radio waves travel the radio signals gradually lose energy. The higher the frequency of transmission, the quicker the radio wave will lose energy down to a point where it cannot be detected by a...
https://www.digi.com/support/knowledge-base/selecting-the-right-frequency-with-xbee-products
Jul 06, 2017
What can cause low RSSI signal?
What can cause low RSSI signal?The RSSI for both cellular and XBee are dependent on a clean Fresnel zone.  The Fresnel zone is an invisible and roughly football-shaped region between two point...
https://www.digi.com/support/knowledge-base/what-can-cause-low-rssi-signal
Jul 06, 2017
Pin Outs For A Crossover Ethernet Cable
  Standard Ethernet Crossover Cable Pin-outs RJ45                                         ...
https://www.digi.com/support/knowledge-base/pin-out-for-a-crossover-ethernet-cable
Jul 06, 2017
Considerations for using 1200 baud XStream radios (X09-001)
The XStream X09-001 is a 1200 baud radio modem with a receiver sensitivity of -114dBm. Because of the increased energy available to the receiver per bit, the module can transfer data up to 30% furt...
https://www.digi.com/support/knowledge-base/considerations-for-using-1200-baud-xstream-radios
Jul 06, 2017
Differences between the older and newer variations of the Hubport/4c DC and Hubport/7c DC models
In late 2009, these two models were modified to be more robust in a mobile environment and to tolerate a wider voltage range (5.5-30V) and power spikes (up to 600V). Also, the newer variants do n...
https://www.digi.com/support/knowledge-base/differences-between-the-older-and-newer-variations
Jul 06, 2017
What ports are used with Digi's Device discovery ADDP protocol?
ADDP uses udp port 2362 and a mulicast ip address of 224.0.5.128. You will need to enable these on your firewall for the ADDP protocol to work for the device discovery utility.
https://www.digi.com/support/knowledge-base/what-ports-are-used-with-digi-s-device-discovery-a
Jul 06, 2017
General troubleshooting tips for the ConnectPort Display M22
1. If you look at the front panel of the unit, the System Status LED should blink slow Green and the two USB port LEDs should be solid Green. You should see this behavior after the unit has booted,...
https://www.digi.com/support/knowledge-base/general-troubleshooting-tips-for-the-connectport-d
Jul 06, 2017
ConnectPort Display performance tips
This applies to the Digi ConnectPort Display and ConnectPort Display M22, in Remote Access (VNC) mode.   1. Disable "Hardware Acceleration" on the host PC:   This can be d...
https://www.digi.com/support/knowledge-base/connectport-display-performance-tips
Jul 06, 2017
No Longer Able to Login to idigi-se.appspot.com
No Longer Able to Login to idigi-se.appspot.com The URL has changed to https://digi-se.appspot.com
https://www.digi.com/support/knowledge-base/no-longer-able-to-login-to-idigi-se-appspot-com
Jul 06, 2017
802.15.4 and ZigBee
802.15.4 and ZigBee Creating wireless networks can be done using a variety of RF protocols. Some protocols are proprietary to individual vendors, others are industry standards. This Application...
https://www.digi.com/support/knowledge-base/802-15-4-and-zigbee
Jul 06, 2017
Linux RealPort Error: ERROR: couldn't register node
Symptoms:#/usr/bin/dgrp/config: ./dgrp_cfg_node -v -v init xx 192.168.2.10 8./dgrp_cfg_node: init requested for node xx ./dgrp_cfg_node: testing for a loaded module Using /usr/bin/dgrp/dgrp.o ./...
https://www.digi.com/support/knowledge-base/linux-realport-error-error-couldn-t-register-node
Jul 06, 2017
802.11g WiFi (2.4GHz) vs. XPress Ethernet Bridge (900MHz)
Speed vs. Range 802.11g''''s primary function is to transfer data at high speeds (54 Mbps over-the-air and 35 Mbps streaming) at a short range (<300 ft indoors). For long di...
https://www.digi.com/support/knowledge-base/802-11g-wifi-2-4ghz-vs-xpress-ethernet-bridge-900m
Jul 06, 2017
Can I use the Digi One IA Modem for Modbus/RTU or DF1 and 11-bit async character settings?
If you have a newer model (from spring 2004) you can. The older models did not support the 11-bit async char used by Modbus/RTU and DF1 (meaning 8-data bits plus parity)To tell which modem you have...
https://www.digi.com/support/knowledge-base/can-i-use-the-digi-one-ia-modem-for-modbus-rtu-or
Jul 06, 2017
What is Digi International doing to comply with the RoHS requirements?
Digi International is in the process of preparing to meet the RoHS requirements. For details, please visit this link: http://www.digi.com/aboutus/environment.jsp
https://www.digi.com/support/knowledge-base/what-is-digi-international-doing-to-comply-with-th
Jul 06, 2017
When trying to connect to a port a "Connection refused" error is seen
 Telnet to the Digi device/terminal server and  login as root.  Change the "dev" setting to "prn"#>  set port range= dev=prn A reboot of the Dig...
https://www.digi.com/support/knowledge-base/when-trying-to-connect-to-a-port-a-connection-refu
Jul 06, 2017
Does the Digi One IAP support unsolicited mode when configured for ascii import?
No, the Digi One IAP does not support unsolicited mode. The PLC will need to poll the Digi One IAP's buffers for the data.
https://www.digi.com/support/knowledge-base/does-the-digi-one-iap-support-unsolicited-mode-whe
Jul 06, 2017
How do I send a break from a telnet session?
To send a break to a serially attached device, you will telnet to the PortServer/Digi One device port:telnet (IP_of_Digi_unit) 2001Where 2001 represents the port number 1, use 2016 for port 16, etc...
https://www.digi.com/support/knowledge-base/how-do-i-send-a-break-from-a-telnet-session
Jul 06, 2017
Windows Direct cable connection parameters
To Configure the Digi product to act as a PPP interface for a Windows device. This configuration will allow the Digi device to emulate a Windows (98, NT, 2000, XP) Direct serial connect Server.To d...
https://www.digi.com/support/knowledge-base/windows-direct-cable-connection-parameters
Jul 06, 2017
RealPort Troubleshooting for Microsoft Windows
The Digi RealPort driver, sometimes called COM port re-director, installs one or more serial ports of various Digi network-attached devices as COM port numbers in Microsoft Windows Operating System...
https://www.digi.com/support/knowledge-base/realport-troubleshooting-for-microsoft-windows
Jul 06, 2017
How to disassemble a Watchport USB camera
Some customers have a need to remove or replace the IR filter in their Watchport cameras. The camera must be disassembled in order to do this. Below are instructions on how to do this.  &n...
https://www.digi.com/support/knowledge-base/how-to-disassemble-a-watchport-usb-camera
Jul 06, 2017
XBee & RF Module Feature Comparison Matrix
What: XBee & RF Module Feature Comparison MatrixWhy: One stop shopping to quickly make a module selection and to understand feature differences.Where: On all Digi.com RF Module product pages an...
https://www.digi.com/support/knowledge-base/xbee-rf-module-feature-comparison-matrix
Jul 06, 2017
Pinouts for HD68M to DB78F Legacy Cable Converter (PN: 63000191-01)

https://www.digi.com/support/knowledge-base/pinouts-for-hd68m-to-db78f-legacy-cable-converter
Jul 06, 2017
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line inter
Is it possible to SSH to a ConnectPort X2e Smart Energy Gateway for access to the command line interface? Due to enhanced security with Smart Energy gateways, it is not possible to access the co...
https://www.digi.com/support/knowledge-base/is-it-possible-to-ssh-to-a-connectport-x2e-smart-e
Jul 06, 2017
Earth Ground for the PortServer TS 48V DC Dual Feed
Both the positive (+) and negative (-) lines of the 48VDC input power floats relative to both chassis and signal ground so the power is not referenced to earth ground in any particular way.
https://www.digi.com/support/knowledge-base/earth-ground-for-the-portserver-ts-48v-dc-dual-fee
Jul 06, 2017
AES Encryption
AES EncryptionDigi's XTend radio has the ability to use 256-bit AES encryption to encrypt and decrypt data that is transmitted over the air. In some applications, such as those sending financ...
https://www.digi.com/support/knowledge-base/aes-encryption
Jul 06, 2017
Antenna Selection for 900 MHz and 2.4 GHz Modules
Antenna Selection for 900 MHz and 2.4 GHz ModulesAntennas make wireless communications more efficient by focusing the broadcasted energy. When selecting antennas for your application, it is impor...
https://www.digi.com/support/knowledge-base/antenna-selection-for-900-mhz-and-2-4-ghz-modules
Jul 06, 2017
Data Integrity and Received Signal Strength
Data Integrity and Received Signal StrengthAll Digi radios have the ability to detect and report the received signal strength of incoming packets. Normally, the received signal strength indicati...
https://www.digi.com/support/knowledge-base/data-integrity-and-received-signal-strength
Jul 06, 2017
How do I enable my Rockwell device (such as ControlLogix) to poll an remote ASCII device attached to
See the full application note here:PN:90000642_A Rockwell ControlLogix polling ASCII devices as PCCC Slaves  This application note explains how to use a MSG block within a ControlLogix PL...
https://www.digi.com/support/knowledge-base/how-do-i-enable-my-rockwell-device-such-as-control
Jul 06, 2017
Running Port Monitor Traces in Windows NT/2000/XP/2003/7/2008/2012
Sysinternal's PortMon (now owned by Microsoft) is a Microsoft Windows application used to monitor and analyze a system's serial and parallel port activity. When you select a port to monitor, Po...
https://www.digi.com/support/knowledge-base/running-port-monitor-traces-in-windows-nt-2000-xp
Jul 06, 2017
Can I set up RSLinx to see two DF1 devices on a single Digi One IAP?
See the full application note here: http://www.digi.com/resources/documentation/digidocs/pdfs/90000640.pdfThis application note explains how to set up 2 DF1 devices on the Digi One IAP and overcom...
https://www.digi.com/support/knowledge-base/can-i-set-up-rslinx-to-see-two-df1-devices-on-a-si
Jul 06, 2017
Repeater functionality in Firmware
Digi has developed firmware which will allow the XStream and XTend modems to act as repeaters. Repeaters can be used in a wireless network using the XStream or XTend Radio Modems to extend range...
https://www.digi.com/support/knowledge-base/repeater-functionality-in-firmware
Jul 06, 2017
Extra Carriage Return or Line Feed When Using PuTTY
Problem:When accessing a system console using a PortServer or Digi One product, two prompts are seen. Where is the extra CR/LF coming from? Cause:PuTTY settings for terminal emulation and sess...
https://www.digi.com/support/knowledge-base/extra-carriage-return-or-line-feed-when-using-putt
Jul 06, 2017
How Many Network Slave Devices Can a Digi Device or Terminal Server Support?
The answer to this question depends on several factors, primarily which product you are using and whether the masters are serial or ethernet. There are also practical restrictions such as polling i...
https://www.digi.com/support/knowledge-base/how-many-network-slave-devices-can-a-digi-device-o
Jul 06, 2017
How Many Serial Slaves Can The Digi Industrial Device Servers Support?
The Digi device and terminal servers which have MEI serial ports can support up to 32 slave devices as per the standard for RS-485 serial line drivers. If you have more slave devices than that you ...
https://www.digi.com/support/knowledge-base/how-many-serial-slaves-can-the-digi-industrial-dev
Jul 06, 2017
How Do I Find Out Uptime of PortServer
login as root (default password is dbps)Issue command : #> set time
https://www.digi.com/support/knowledge-base/how-do-i-find-out-uptime-of-portserver
Jul 06, 2017
How Many RS-485 Serial Devices Do Digi Device and Terminal Servers Support?
As per the standard, the RS-485 serial line drivers support 32 connected devices. To add more than 32 devices you would need to also install a repeater.
https://www.digi.com/support/knowledge-base/how-many-rs-485-serial-devices-do-digi-device-and
Jul 06, 2017
Do Any Digi Products Support Modbus Cry Out?
Some Modbus serial slave devices have the ability to send a "cry out" which is an unsolicited event alert. This is not standard Modbus, and thus our industrial automation engine doesn'...
https://www.digi.com/support/knowledge-base/do-any-digi-products-support-modbus-cry-out
Jul 06, 2017
Verifying UL (Underwriter Laboratories) certification of Digi products
Occasionally we have customers who require verification of UL (Underwriter Laboratories) certification of Digi products in order to get approval to use our products in their environment. If you lo...
https://www.digi.com/support/knowledge-base/verifying-ul-underwriter-laboratories-certificatio
Jul 06, 2017
What Gage Wire is Used for the Power Input of Digi One IA RealPort
The simple answer is anything from 16-20 AWG should be fine.  The smaller the number, the larger the wire and more current capacity.  16 is about the largest that will fit into the termin...
https://www.digi.com/support/knowledge-base/what-gage-wire-is-used-for-the-power-input-of-digi
Jul 06, 2017
Port-sensitive/realtime application workaround for RealPort drivers
This article is written to address an issue that certain customers have reported to us who have port-sensitive applications (for lack of a better term).What I refer to when I say "port-sensiti...
https://www.digi.com/support/knowledge-base/port-sensitive-realtime-application-workaround-for
Jul 06, 2017
TGZ or non-RPM Method of Installing the Realport driver on Linux Systems
The following procedure can be used in any Linux environment. It is the only choice available for environments which do not support RPM.Pre-installation:Check to ensure that Package Dependencies Fo...
https://www.digi.com/support/knowledge-base/tgz-or-non-rpm-method-of-installing-the-realport-d
Jul 06, 2017
Linux Printer Hardware Flow Control Configuration.
Hardware Flow Control is indicated whenever a printer is having buffer overruns, is losing sections of a file, or is having other problems which can't seem to be resolved. Most printers are simply ...
https://www.digi.com/support/knowledge-base/linux-printer-hardware-flow-control-configuration
Jul 06, 2017
Cannot install or locate a driver for ISA adapter support in Linux 2.6 kernels.
The obsolete ISA style adapters will no longer have driver support for the newer 2.6.x kernel versions. It is recommend that a PCI style adapter is purchased or that the 2.4.x kernel version is used.
https://www.digi.com/support/knowledge-base/cannot-install-or-locate-a-driver-for-isa-adapter
Jul 06, 2017
PPP Configuration With CHAP Authentication on PortServer TS/II and Digi One TS Units.
Chap authentication cpconf settings using 2 PortServer TS units.   In this example, a PPP link is configured with CHAP authentication on 2 PortServer units where the dial-out Ports...
https://www.digi.com/support/knowledge-base/ppp-configuration-with-chap-authentication-on-port
Jul 06, 2017
How come multiple active Modbus/TCP masters connected to DigiOne IAP do not confuse the serial Modbu
The DigiOne-IAP works the same way a network Printer Server allows multiple users to share a printer. Just as the Print Server understands the concept of a print job, the DigiOne-IAP understands th...
https://www.digi.com/support/knowledge-base/how-come-multiple-active-modbus-tcp-masters-connec
Jul 06, 2017
Do you support ModbusPlus (Modbus+)?
No, Modbus Plus is a unique hardware system. Although it shares many features of a 1mbps EIA-485 network, it is transformer isolated and requires special CPU co-processor support to manage a fast t...
https://www.digi.com/support/knowledge-base/do-you-support-modbusplus-modbus
Jul 06, 2017
How many Masters can I can access the Digi One IAP with ''E'' firmware?
We allow 64 incoming Masters and outgoing Slaves. This includes both network and serial devicesSo as example - RSLinx to a Rockwell PLC:A) Master incoming:1) RSlinx via AB/Enet2) UDP listener to 20...
https://www.digi.com/support/knowledge-base/how-many-masters-can-i-can-access-the-digi-one-iap
Jul 06, 2017
I can not get my ControlLogix PLC to talk using DF1 on it's serial port connected to my Digi One IAP
You will need to install the RealPort driver.The ControlLogix PLC uses CIP instead of PCCC like SLC and MicroLogix PLC's use
https://www.digi.com/support/knowledge-base/i-can-not-get-my-controllogix-plc-to-talk-using-df
Jul 06, 2017
Antenna and cable impedance
Digi RF products are engineered to drive a 50 ohm load. All RF cables or antennas attached to the antenna connector should provide a 50 ohm match.Ensure that the cable being used is rated for the f...
https://www.digi.com/support/knowledge-base/antenna-and-cable-impedance
Jul 06, 2017
Using Digital I/O line to control a relay using an XStream radio
This guide is only applicable to the XStream family of modems. Follow these instructions to configure two modules to pass a dry contact input to a relay output: Change the "DR" parame...
https://www.digi.com/support/knowledge-base/using-digital-i-o-line-to-control-a-relay-using-an
Jul 06, 2017
Recovery procedure for XStream and XCite radios
This article is a guide for recovering an XStream or XCite radio that is in an unresponsive state.WARNING: Performing a recovery will restore the radio to a factory default state, all settings wi...
https://www.digi.com/support/knowledge-base/recovery-procedure-for-xstream-and-xcite-radios
Jul 06, 2017
XTend Temperature Performance
The 9XTend radio is a 1 Watt Frequency Hopping Spread Spectrum radio. The FCC and Canadian agencies have limited the amount of power that radio can broadcast in the 902 -928 MHz ISM band. While ...
https://www.digi.com/support/knowledge-base/xtend-temperature-performance
Jul 06, 2017
ZigBee Encryption
ZigBee supports the 128-bit AES (Advanced Encryption Standard) encryption to encrypt data on a ZigBee network. Following are answers to frequently asked questions regarding encryption on ZigBee net...
https://www.digi.com/support/knowledge-base/zigbee-encryption
Jul 06, 2017
Erratic mouse cursor behavior after installing a Digi device with a serial port
This issue, symptomatic of the mouse cursor "jumping around the screen", is likely due to Windows detecting the serial device attached to the Digi device as a serial mouse or a HID (Human...
https://www.digi.com/support/knowledge-base/erratic-mouse-cursor-behavior-after-installing-a-d
Jul 06, 2017
The AT Command Set
The AT command set, also known as the Hayes command set, was originally developed for use with the Hayes modems in the 1980s. Many modern dialup modems are still based around this standard. The ter...
https://www.digi.com/support/knowledge-base/the-at-command-set
Jul 06, 2017
The Serial Break Condition on XStream radios
A Serial Break condition is defined in the context of asynchronous serial data transmission as a series of null bits longer than a single character, including the start and stop bits. In other w...
https://www.digi.com/support/knowledge-base/the-serial-break-condition-on-xstream-radios
Jul 06, 2017
Does Digi provide sample code for accessing the radio's UART?
Digi does not provide sample code. All Digi radios are designed to operate transparently with existing products. The application or device simply needs to be able to read and write to the UART or C...
https://www.digi.com/support/knowledge-base/does-digi-provide-sample-code-for-accessing-the-ra
Jul 06, 2017
RoHS Certificate of Compliance
RF Products as of 1 June, 2013 The wireless devices identified in this certificate are in compliance with the European Union Directive 2011/65/EU on the restricted use of certain hazardous substa...
https://www.digi.com/support/knowledge-base/rohs-certificate-of-compliance
Jul 06, 2017
Adaptors for Host Serial Connections
Serial RS232/485 communication through a DB9 connector is the most common interface for Digi radios. Many PCs have a limited number of serial ports from which to connect peripherals, and often t...
https://www.digi.com/support/knowledge-base/adaptors-for-host-serial-connections
Jul 06, 2017
How to get IO samples at regular interval from end device in a ZigBee network
Use periodic sampling, set IR on the end devices to some non zero value and provide the destination address on the end nodes as SH and SL of the Coordinator(ConnectPort X4 gateway).Only devices run...
https://www.digi.com/support/knowledge-base/how-to-get-io-samples-at-regular-interval-from-end
Jul 06, 2017
No module named 'OS' error in Digi ESP for python
When Python Standard Library is not loaded on digi devices running NDS firmware, you will get the error  no module named OS, Follow the below steps to overcome this er...
https://www.digi.com/support/knowledge-base/no-module-named-os-error-in-digi-esp-for-python
Jul 06, 2017
SCI request error - "Name not registered" in Device Cloud
When you are using Python callback SCI request, you may receive an error like "Name not registered" in the response as shown below        <do_command target="r...
https://www.digi.com/support/knowledge-base/sci-request-error-name-not-registered-in-device-cl
Jul 06, 2017
What is the Processor and Memory used in ConnectPort X4?
ConnectPort X4 has a NS9360(ARM9) processor, 150MHz, 32-bit, 32MB RAM and 16MB flash.For other specifications please refer the following link, http://www.digi.com/products/wireless-routers-gateways...
https://www.digi.com/support/knowledge-base/what-is-the-processor-and-memory-used-in-connectpo
Jul 06, 2017
Range Testing of ZigBee Network using Cluster ID
X-CTU provides a feature to test the range capabilities of RF modules. Since the range or distance of Digi XBee products depends on several parameters in different environments, the range test func...
https://www.digi.com/support/knowledge-base/range-testing-of-zigbee-network-using-cluster-id
Jul 06, 2017
MAC addresses are not printed on ConnectCard for i.mx28 module label, how to get it?
MAC addresses are not printed on module's label due to space constraints. Customer needs to: Read MACs from NVRAM Read MAC from barcode on white label of module(If your module has 4 3D barcod...
https://www.digi.com/support/knowledge-base/mac-addresses-are-not-printed-on-connectcard-for-i
Jul 06, 2017
XBee 802.15.4 Addressing
The 802.15.4 RF protocol uses addressing to distinguish one radio from the next and prevents duplicate data packets. It is very important that each XBee module have a unique source address (MY) ...
https://www.digi.com/support/knowledge-base/xbee-802-15-4-addressing
Jul 06, 2017
XBee 802.15.4 Digital Input/Output Line Passing
The basic concept behind Digital Input/Output (DIO) lines is to pass a digital signal on the DIO pins, in addition to the serial UART data that the XBee sends. The XBee is capable of directly sen...
https://www.digi.com/support/knowledge-base/xbee-802-15-4-digital-input-output-line-passing
Jul 06, 2017
Modbus Protocol
Modbus is a serial protocol commonly used in industrial automation applications. Digi XTend radio modems support Modbus-ASCII and Modbus-RTU with no special configuration. In fact, the radio mod...
https://www.digi.com/support/knowledge-base/modbus-protocol
Jul 06, 2017
XBee Cyclic Sleep Example: Indirect Messaging
Sleep modes can be used to effectively reduce power consumption and extend battery life. Indirect messaging is one way in which the XBee family of radios can conserve power through periodic slee...
https://www.digi.com/support/knowledge-base/xbee-cyclic-sleep-example-indirect-messaging
Jul 06, 2017
USB port voltage output information on the Hubport/4+ and Hubport/4c+
USB port #1 (the first from the left) is 24V.   The remaining USB ports, 2-4, are all 12V.  Note:  Depending on the age of the unit. the USB ports may be all Black (older varia...
https://www.digi.com/support/knowledge-base/usb-port-voltage-output-information-on-the-hubport
Jul 06, 2017
Antennas - An Introductory Guide
This white paper is intended as a guide to understanding how antennas transmit and receive electromagnetic waves. An explanation of what electromagnetic waves are, and how they travel will be discu...
https://www.digi.com/support/knowledge-base/antennas-an-introductory-guide
Jul 06, 2017
Understanding the "Multi-TT switched USB architecture" Hubport feature
Newer Hubports, such as the compact ("c") models and the Hubport/14 are USB 2.0 hubs that offer a feature called Multi-TT switched USB architecture. This article is intended to explain ho...
https://www.digi.com/support/knowledge-base/understanding-the-multi-tt-switched-usb-architectu
Jul 06, 2017
How to install a Hubport/PCI+ LP 1x24V?
The Hubport/PCI+ LP 1x24V doesn't have gold "keys", so it's not possible to connect it to a motherboard's PCI slot. The lack of gold "keys" is actually normal. Inst...
https://www.digi.com/support/knowledge-base/how-to-install-a-hubport-pci-lp-1x24v
Jul 06, 2017
"A failure occurred reading an object" error with Symantec Backup Exec software
This error is due to a bug in some older versions of the AnywhereUSB driver package. When one these older versions are installed on a Server 2008 computer, that error may happen when performing a b...
https://www.digi.com/support/knowledge-base/a-failure-occurred-reading-an-object-error-with-sy
Jul 06, 2017
Low Voltage Interface to OEM RF Module (3.3V)
Digi offers several options for interfacing to a low voltage (3.3V) system or a 5V system. The simplest option is to use either the 3V XBee or a 9XTend OEM modules which supports a flexible input ...
https://www.digi.com/support/knowledge-base/low-voltage-interface-to-oem-rf-module-3-3v
Jul 06, 2017
Restoring module defaults on XStream, XCite, and XTend radio modems
Very often any abnormal radio modem behaviors are due to the configuration. Restoring the defaults will return the radio modem to a known state and should be the first action taken when troubles...
https://www.digi.com/support/knowledge-base/restoring-module-defaults-on-xstream-xcite-and-xte
Jul 06, 2017
Application Note - 900 MHz vs 2.4 GHz in XStream radio modems.
To determine whether you should use 900 MHz or 2.4 GHz RFd2d technology for your products you need to answer the following: What is the maximum range your product needs to communicate? Will y...
https://www.digi.com/support/knowledge-base/application-note-900-mhz-vs-2-4-ghz-in-xstream-rad
Jul 06, 2017
How to use different GPIOs for gpio_test_c example
The gpio_test example is using BUTTON2 and LED2 on (Wi-)i.MX53. In order to use different pins, you need to modify the example application gpio_test.c:} plat_list[PLAT_NONE + 1] = { .. MK(CCMX53...
https://www.digi.com/support/knowledge-base/how-to-use-different-gpios-for-gpio-test-c-example
Jul 06, 2017
Part number for the barrel type power connector
Digi uses a 2.1mm ID / 5.5mm OD female barrel power connector plug with center positive to connect power to all interface boards and PKG products. These plugs are very common and readily available ...
https://www.digi.com/support/knowledge-base/part-number-for-the-barrel-type-power-connector
Jul 06, 2017
Wi-i.MX53 or i.MX53 modules seem not to boot reliably on a Digi Wi-i.MX53 JumpStart board
The JSCCWMX53 has an autoboot circuit. This circuit is used to select if we want to press the "Power" button for booting or if we want to boot when the supplies are ON.The autoboot circuit generate...
https://www.digi.com/support/knowledge-base/wi-i-mx53-or-i-mx53-modules-seem-not-to-boot-relia
Jul 06, 2017
ConnectCore XP 270 not booting on custom hardware with custom firmware. How to reset to factory defa
Cross check the boot process on a Digi Karo/Triton development board for ConnectCore XP. If it does not boot on the Digi board with serial output anymore, you need to reprogram U-Boot firmware wit...
https://www.digi.com/support/knowledge-base/connectcore-xp-270-not-booting-on-custom-hardware
Jul 06, 2017
By default Linux kernel logo will be disabled after about 10min. Meaning the screen gets blank. This
In order to keep the logo being displayed, you can pass consoleblank=0 kernel command line during boot (from U-Boot command line prompt):# setenv std_bootarg consoleblank=0; saveenvOr during runtim...
https://www.digi.com/support/knowledge-base/by-default-linux-kernel-logo-will-be-disabled-afte
Jul 06, 2017
Running Qt sample application on Wi-i.MX28 with Fusion 7" LCD (from Android Kit)
Digi Embedded Linux 5.9 default Linux build for ConnectCard (Wi-)i.MX28 by default has not configured any graphical capabilities.In order to run the Qt example applications with the 7" LCD as used ...
https://www.digi.com/support/knowledge-base/running-qt-sample-application-on-wi-i-mx28-with-fu
Jul 06, 2017
Can't update U-Boot or Linux via Ethernet on my Digi Connect ME 9210
The factory programmed U-Boot on Digi Connect ME 9210 might not allow you to update firmware via Ethernet on your custom board. Either plug the module to a Digi development board to update firmware...
https://www.digi.com/support/knowledge-base/can-t-update-u-boot-or-linux-via-ethernet-on-my-di
Jul 06, 2017
Maximizing range
This document introduces the basics of a wireless communications system and explains how to maximize range when commissioning a system. It explains how to install radios, antennas and cables in a w...
https://www.digi.com/support/knowledge-base/maximizing-range
Jul 06, 2017
XTAB - XTend to XStream adapter board
Here are some photos of the two XTend Adapter Boards-with and without Accessories-(p/n: XTAB and XTAB-A). The XTABs create an XStream footprint for the XTend OEM module. Following are some explanat...
https://www.digi.com/support/knowledge-base/xtab-xtend-to-xstream-adapter-board
Jul 06, 2017
XStream Packetizing Algorithm
Digi radio modems are packet radios. Data shifted into the serial interface is buffered in a Din Buffer, packetized with a header and CRC and transmitted over-the-air. A receiving radio modem wil...
https://www.digi.com/support/knowledge-base/xstream-packetizing-algorithm
Jul 06, 2017
Cyclic Sleep Mode Example for Xtend and XStream radios
This knowledgebase article is provided as an example configuration for 16-second cyclic sleep mode.Setup: The following setup may be used as a guide for a minimum-power 16-second cyclic sleep con...
https://www.digi.com/support/knowledge-base/cyclic-sleep-mode-example
Jul 06, 2017
How to properly ground a radio modem to protect from lightning
Following are some general guidelines for grounding a Digi PKG radio modem when the modem, antenna, conduit, or any component of the communication system is likely to be hit with a lightning strike...
https://www.digi.com/support/knowledge-base/how-to-properly-ground-a-radio-modem-to-protect-fr
Jul 06, 2017
Full-duplex data transfer over radio modems
Full-duplex refers to a system which transmits and receives data in two directions at the same time. The telephone system is full-duplex as one can talk and listen simultaneously. A walkie-talki...
https://www.digi.com/support/knowledge-base/full-duplex-data-transfer-over-radio-modems
Jul 06, 2017
Python version incompatibility error in Digi ESP for python
When there is a mismatch in python version for the selected sample project and selected device, you will receive error - "python version incompatibility"To avoid this error, after you sel...
https://www.digi.com/support/knowledge-base/python-version-incompatibility-error-in-digi-esp-f
Jul 06, 2017
Make USB Mouse working with Qt sample applications
First make sure your Linux kernel has support for USB mouse (the default kernel should have):CONFIG_INPUT_MOUSEDEVCONFIG_USBCONFIG_USB_SUPPORTCONFIG_USB_HIDCONFIG_USB_DEVICEFSTo check this on your ...
https://www.digi.com/support/knowledge-base/make-usb-mouse-working-with-qt-sample-applications
Jul 06, 2017
Does the radio modem interfere with other circuits on the PCB?
Digi RF Modules produce a very small amount of noise. All Digi radio modems have been tested and certified to comply with the FCC part 15 regulations which measure the interference that the radio...
https://www.digi.com/support/knowledge-base/does-the-radio-modem-interfere-with-other-circuits
Jul 06, 2017
Connecting two or more serial devices to one radio modem
Is it possible to connect two serial port devices to just one radio modem? Answer: Yes, use a serial multiplexer to send multiple serial streams through one radio pair.
https://www.digi.com/support/knowledge-base/connecting-two-or-more-serial-devices-to-one-radio
Jul 06, 2017
Using Lantronix Device Installer and ComPort Redirector to Detect and Install Digi PKG-E Radios
With the update of the popular Windows Operating system to version 7 and the more common usage of 64-bit capable systems comes the need to update the tools used for detecting and installing Digi PK...
https://www.digi.com/support/knowledge-base/using-lantronix-device-installer-and-comport-redir
Jul 06, 2017
Low Latency for Xtend and XStream Digi Radio Modules
Digi radio modems are extremely easy to use. The default mode of operation is a transparent mode allowing the modems to replicate an RS232 or RS485 serial cable between the connected devices. The o...
https://www.digi.com/support/knowledge-base/low-latency-for-xtend-and-xstream-digi-radio-modul
Jul 06, 2017
Department of Defense Form 1494 (DD 1494)
When installing radio systems on a military base or other Department of Defense sites it is necessary to obtain equipment certification from the National Telecommunications and Information Admini...
https://www.digi.com/support/knowledge-base/department-of-defense-form-1494-dd-1494
Jul 06, 2017
What conformal coating material is used on the industrial rated radios?
* Note:This information only applies to XStream, XCite, and some older, specific XTend radios. Digi Industrial rated radio modules are coated using a 3 step process that was developed to ensure r...
https://www.digi.com/support/knowledge-base/what-conformal-coating-material-is-used-on-the-ind
Jul 06, 2017
Recommended female receptacle (header) for electrical interface to module
What is the recommended female connector (receptacle) for mounting the RF module?XStream and XCite interface connectors The XStream and XCite radio modules are supplied with 11-pin and 4-pin 0.1&q...
https://www.digi.com/support/knowledge-base/recommended-female-receptacle-header-for-electrica
Jul 06, 2017
How to mechanically secure RF module
The XStream, XCite, and XBee RF modules do not have mounting holes through the PC board so we have suggested several other methods for securing the module: Position the module in the housing so...
https://www.digi.com/support/knowledge-base/how-to-mechanically-secure-rf-module
Jul 06, 2017
XBee firmware revision history and identification
XBee ZigBee (Series 2) Firmware IdentificationXBee ZigBee firmware version numbers will have 4 significant digits. All numbers are hexadecimal and can have a range from 0-F. A version can be report...
https://www.digi.com/support/knowledge-base/xbee-firmware-revision-history-and-identification
Jul 06, 2017
XBee/XBee-PRO Series 1 ZigBee Module Firmware Revision History
ZigBee firmware revision history for the XBee/XBee-PRO radio modems. 10/25/2007 - MaxStream/Digi is canceling the ZigBee Beta firmware offering for our XBee/XBee-PRO Series 1 modules. Due to some ...
https://www.digi.com/support/knowledge-base/xbee-xbee-pro-series-1-zigbee-module-firmware-revi
Jul 06, 2017
XCite Firmware Revision History
Firmware revision history for the XCite radio modems. For reference, in the Version revision number x indicates: 1 = 9600 hopping, 2 = 9600 single channel, 3 = 38400 hopping, 4 = 38400 single ch...
https://www.digi.com/support/knowledge-base/xcite-firmware-revision-history
Jul 06, 2017
XStream firmware revision history
Firmware revision history for the XStream radio modems (XStream hardware versions: 4.28D , 4.25A , 4.20 )Table of contents Version 5.0 code base Version 5000 Version 4.0 code base Version 4.2B5...
https://www.digi.com/support/knowledge-base/xstream-firmware-revision-history
Jul 06, 2017
Using the explicite transmit frame to support ZDOs (ZigBee Device Objects) in the XBee API.
The ZigBee Device Profile is a management and discovery service layer supported on all ZigBee devices. Like all other profiles, the ZigBee Device Profile defines a set of clusters that can be used ...
https://www.digi.com/support/knowledge-base/using-the-explicite-transmit-frame-to-support-zdos
Jul 06, 2017
Sending data through an 802.15.4 network latency timing
How long does it take to send data through an 802.15.4 network? Digi's XBee Series 1 radio modules run 802.15.4 firmware, which allows them to transmit data in a point-to-point, peer-to-pe...
https://www.digi.com/support/knowledge-base/sending-data-through-an-802-15-4-network-latency-t
Jul 06, 2017
Debugging joining in a XBee ZigBee ZB network using the AI command.
In a ZigBee network, routers and end devices must discover and join a network before they can communicate with other ZigBee devices. The XBee ZB firmware includes a number of AT commands that can b...
https://www.digi.com/support/knowledge-base/debugging-joining-in-a-xbee-zigbee-zb-network-usin
Jul 06, 2017
Linux TCPIP driver source code for Digi wireless serial modems
       Digi modems feature a simple serial interface. Sending data through the wireless link is as simple as sending data through a comm port so in most applications you can use...
https://www.digi.com/support/knowledge-base/linux-tcpip-driver-source-code-for-digi-wireless-s
Jul 06, 2017
How to set a Portserver TS or Digi One for low latency or throughput mode
What is the optimization setting used for on the Digi Terminal and Device server products?Optimization - This field determines how much bandwidth is used on the network.The available options:Latenc...
https://www.digi.com/support/knowledge-base/how-to-set-a-portserver-ts-or-digi-one-for-low-lat
Jul 06, 2017
Using Digi radios in multidrop networks
In multidrop applications it is necessary that information coming from one serial port be received by multiple remote devices. This is commonly implemented using RS485 multidrop bus wiring. Multi...
https://www.digi.com/support/knowledge-base/using-digi-radios-in-multidrop-networks
Jul 06, 2017
Functions of the Digi ethernet radio
Digi offers two types of Ethernet radios for different applications. The two types of Ethernet radios are the PKG-E and the XPress Ethernet Bridge. The Digi Ethernet modem PKG-E (PKGE) can be use...
https://www.digi.com/support/knowledge-base/functions-of-the-digi-ethernet-radio
Jul 06, 2017
Connecting multiple PKG-E ethernet gateways to one comm port
For the ethernet connected Digi radio PKG-E (PKGE), Digi provides virtual comm port software that will forward data sent from an application on a PC to a "serial port" that is actually a ...
https://www.digi.com/support/knowledge-base/connecting-multiple-pkg-e-ethernet-gateways-to-one
Jul 06, 2017
Can I convert an XBee/XBee-PRO ZNET 2.5 Module to a ZB Module?
Can I Convert an XBee/XBee-PRO ZNet 2.5 Module to a ZB Module?Yes, and there is no charge. Download the ZNet 2.5 to ZB Conversion Kit here. Please contact Support if you have any questions.
https://www.digi.com/support/knowledge-base/can-i-convert-an-xbee-xbee-pro-znet-2-5-module-to
Jul 06, 2017
Using Port Monitoring Software for Troubleshooting
Some integrators who start with a working hard-wired application may find they are not successful when substituting the radios for the wired connection. The best troubleshooting approach is to isol...
https://www.digi.com/support/knowledge-base/using-port-monitoring-software-for-troubleshooting
Jul 06, 2017
Auxiliary Supply Voltage to Digi Radios
Digi radio interface boards are configured to supply voltage through the standard barrel jack or pin 9 of the DB9 connector. Below, one will find instructions on how to supply voltage through pin...
https://www.digi.com/support/knowledge-base/auxiliary-supply-voltage-to-digi-radios
Jul 06, 2017
Which Radio Does Digi Recommend for Wireless Video Applications?
The XPress Ethernet Bridge (XEB) is well-suited for video applications that require longer range distance (1000ft non-line of sight) using medium or low video resolution and medium or low frame r...
https://www.digi.com/support/knowledge-base/which-radio-does-digi-recommend-for-wireless-video
Jul 06, 2017
Reliability: Introduction to how addressing and retries work
 In most communication systems, it is desirable for data not only to reach the destination, but also for the data to arrive in a reliable and consistent manner. In general, wireless communicat...
https://www.digi.com/support/knowledge-base/reliability-introduction-to-how-addressing-and-ret
Jul 06, 2017
Point to Multipoint--broadcasting or polling
There are several ways to configure a point-to-multipoint polling system. The XStream, XCite, XTend, 802.15.4 and DigiMesh modules come default in a peer-to-peer broadcast mode where if any radio...
https://www.digi.com/support/knowledge-base/point-to-multipoint-broadcasting-or-polling
Jul 06, 2017
Application Note - XBee Antennas
This document presents practical information regarding the performance of the XBee and XBee-PRO RF Modules. The focus will be on the attributes of the different antenna options that are available...
https://www.digi.com/support/knowledge-base/application-note-xbee-antennas
Jul 06, 2017
Binary Command Programming Exercise
It is often necessary to configure an RF module at a much faster rate than AT commands will allow. In such cases the XStream, XTend, and XSC RF modules offer a Binary Command Mode option. This arti...
https://www.digi.com/support/knowledge-base/binary-command-programming-exercise
Jul 06, 2017
Transmission distance over water
Digi always recommends testing the modules in the actual environment to determine the range of the final product. Because every environment is different, the Digi specified communication range is...
https://www.digi.com/support/knowledge-base/transmission-distance-over-water
Jul 06, 2017
Reading binary commands using PC comm port and Windows OS on XStream radio modems
The XStream interface board gives a PC comm port access to the RTS/CMD (module pin 5) and the CTS (module pin 1) signals as well as the Din and Dout signals necessary to interact with the binary co...
https://www.digi.com/support/knowledge-base/reading-binary-commands-using-pc-comm-port-and-win
Jul 06, 2017
Indoor wireless signal loss
This document contains background information about link margin and link budget calculations. It also includes a table showing how much signal attenuation will occur when transmitting at 900 MHz an...
https://www.digi.com/support/knowledge-base/indoor-wireless-signal-loss
Jul 06, 2017
Can We Privately Label Digi International RF Modem Products?
Does Digi International allow OEMs to resell Digi International radio frequency (RF) modems without the Digi International label? Digi International offers a private labeling program that provid...
https://www.digi.com/support/knowledge-base/can-we-privately-label-digi-international-rf-modem
Jul 06, 2017
Differences between XIB-R and SPKG
The XIB-R (XIBR) serial interface board has replaced the SPKG interface board. Here are the major differences between the two interface boards: The XIB-R has DIP switches for selecting RS232 an...
https://www.digi.com/support/knowledge-base/differences-between-xib-r-and-spkg
Jul 06, 2017
Security of the XStream and XCite radios (encryption)
Is the wireless communication from Digi radios secure?Many scada or financial applications are sensitive to the potential for intercepted data or unauthorized control of a scada system through a wi...
https://www.digi.com/support/knowledge-base/security-of-the-xstream-and-xcite-radios-encryptio
Jul 06, 2017
Using Digi Radios With the HART Protocol
The HART protocol is an industrial communications protocol that provides 2-way digital communications. The HART protocol can be operated in a point-to-point or point-to-multipoint configuration. ...
https://www.digi.com/support/knowledge-base/using-digi-radios-with-the-hart-protocol
Jul 06, 2017
Loopback repeater and buffer sizes
The loopback mode (store and forward) repeater will work with all versions of firmware on all Digi radio modems that supports intranet/local networking (i.e. not on Cellular or WiFi modules). It is...
https://www.digi.com/support/knowledge-base/loopback-repeater-and-buffer-sizes
Jul 06, 2017
Peer-to-Peer FHSS
Digi has a revolutionary method of synchronizing the radio modules in a network that does not require the use of a master or server. This technology allows for very robust communications even in th...
https://www.digi.com/support/knowledge-base/peer-to-peer-fhss
Jul 06, 2017
Weather proof antennas
The half-wave antennas that ship with Digi PKG products are not weatherproof and should not be installed outdoors. Digi offers an antenna that is less susceptible to weather because it does not hav...
https://www.digi.com/support/knowledge-base/weather-proof-antennas
Jul 06, 2017
How to Calculate Transmission Range of Radios - Free Space Loss Calculator
While practical range testing is a preferred method to determine range, theoretical mathematical formulas can be used to predict the transmission range of Digi radios through freespace. This is the...
https://www.digi.com/support/knowledge-base/how-to-calculate-transmission-range-of-radios-free
Jul 06, 2017
Class 1 Division 2 Environments and Digi's RF
Why purchase a product with the certification? Having a product with any of the hazardous certifications allows you the ability to offer or place a wide range of products (PLC''''s...
https://www.digi.com/support/knowledge-base/class-1-division-2-environments-and-digi-s-rf
Jul 06, 2017
Vendor IDentification (VID)
While the proprietary frequency hopping modulation and the number of networks and addresses can make it very difficult for an outsider to eavesdrop on communication, it would be possible for anothe...
https://www.digi.com/support/knowledge-base/vendor-identification-vid
Jul 06, 2017
Expected Communication Distance of 9XStream Radio Modem
Communication distance is determined by four factors: Output power, recieve sensitivity, Antenna systems and the environment. For the 9XStream radio modems Output power is fixed at 20dBm (100m...
https://www.digi.com/support/knowledge-base/expected-communication-distance-of-9xstream-radio
Jul 06, 2017
Digi 9XStream vs. 9XCite
What are the differences between the Digi 9XStream and the 9XCite modules?Here is a brief table highlighting the differences: 9XCite9XStreamOutput power1mW100mWInput voltage2.85 to 5.5VDC vari...
https://www.digi.com/support/knowledge-base/9xstream-vs-9xcite
Jul 06, 2017
Using X-CTU to Load a Profile into Module in a Production Environment
Use these directions for starting X-CTU (XCTU) with command line options. This feature may be used to solve a variety of problems including: Configure the modules with a certain set of paramete...
https://www.digi.com/support/knowledge-base/using-x-ctu-to-load-a-profile-into-module-in-a-pro
Jul 06, 2017
X-CTU (XCTU) software
Digi has developed X-CTU, which is software used for configuring and testing Digi RF products modems. Features: Support for all Digi products. Integrated terminal window. Easy to use loopb...
https://www.digi.com/support/knowledge-base/x-ctu-xctu-software
Jul 06, 2017
Weatherproof Multipath Antenna
When selecting an antenna for any given application, we always suggest going with a reputable antenna company.  L-Com is one such company. L-Com offers many antenna options that are suitabl...
https://www.digi.com/support/knowledge-base/weatherproof-multipath-antenna
Jul 06, 2017
Digi International XStream specifications comparison
Use this document to compare Digi legacy XStream radio modems. (A simple Digi International range test can be performed in ~15 minutes.)Relevant FilesDigi specifications / features review
https://www.digi.com/support/knowledge-base/digi-international-xstream-specifications-comparis
Jul 06, 2017
How to update firmware in modules
Follow these instructions for updating the firmware in Digi RF radio modems:Install latest version of XCTU on your system. Its installer can be download for free from here: https://www.digi.co...
https://www.digi.com/support/knowledge-base/how-to-update-firmware-in-modules
Jul 06, 2017
How to configure packetizing control
Is there a way to force the radio modem RF packets to match the protocol packets sent to it? Yes, there are 3 commands that control how and when incoming data is packetized before transmitting over...
https://www.digi.com/support/knowledge-base/how-to-configure-packetizing-control
Jul 06, 2017
Data rate requirement of ETSI 300 328 standard
Question:According to your web site, Digi meets European ETSI standards. My understanding is that in order to meet ETSI standards, the RF data rate must exceed 250 kbps. The 2.4 Ghz 19.2K baud rate...
https://www.digi.com/support/knowledge-base/data-rate-requirement-of-etsi-300-328-standard
Jul 06, 2017
Restore modem defaults using HyperTerminal
If you are unable to communicate with a modem, it is a good idea to try restoring the module defaults. The easiest way to do this is by using the XIB-R (XIBR) interface board or PKG-R (PKGR) prod...
https://www.digi.com/support/knowledge-base/restore-modem-defaults-using-hyperterminal
Jul 06, 2017
Electrical noise interference from the RF module
Question:I am considering using a 9XStream board in a wireless IO application. I wish to mount the board in a ''''daughter board'''' fashion ie. piggy backing off the main board, will I have any pr...
https://www.digi.com/support/knowledge-base/electrical-noise-interference-from-the-rf-module
Jul 06, 2017
The power of receiver sensitivity
What is receiver sensitivity and why is it important?The attached whitepaper explores the Friis transmission equation and what it takes to double the range of a wireless communication system.In sum...
https://www.digi.com/support/knowledge-base/the-power-of-receiver-sensitivity
Jul 06, 2017
Upgrading RF Modem modules to the latest firmware using X-CTU
Digi radio modems support field firmware upgrades. The upgrade process requires the Digi interface board (supplied in a development kit or a PKG product) and a PC with a Windows OS.One of the reaso...
https://www.digi.com/support/knowledge-base/upgrading-rf-modem-modules-to-the-latest-firmware
Jul 06, 2017
Disabling the processor on the XIB-R interface board
Intelligence on the XIB-R (XIBR) interface board programs the RF module based on the positions of the DIP Switch each time the RF Modem is powered on. To disable automatic AT commands from the pr...
https://www.digi.com/support/knowledge-base/disabling-the-processor-on-the-xib-r-interface-boa
Jul 06, 2017
Temperature Rating of Digi accessories
Following are the temperature ratings of some Digi products and accessories: Description Product Operating Temp Storage Temp (2.1dBi) Articulating, RPSMA antenna A09-HASM-...
https://www.digi.com/support/knowledge-base/temperature-rating-of-digi-accessories
Jul 06, 2017
Vibration and shock testing and performance
We have had several inquiries about how well the Digi radio modems perform in high vibration environments. Digi has not conducted any vibration analysis tests on our own products. However, our cust...
https://www.digi.com/support/knowledge-base/vibration-and-shock-testing-and-performance
Jul 06, 2017
Configuring the modems for reliable delivery (acknowledgements)
With any radio communication system it is important to plan for data corruption to take place because of the harsh RF environment and interference.There are 3 ways that applications deal with data ...
https://www.digi.com/support/knowledge-base/configuring-the-modems-for-reliable-delivery-ackno
Jul 06, 2017
Digi compatibility with the Echelon Lonworks system
Digi has customers who reported that the Digi radio modems do work with the Echelon Lonworks system. From what we understand, Echelon/Lonworks to RS232 converters are needed to interface to the RS2...
https://www.digi.com/support/knowledge-base/digi-compatibility-with-the-echelon-lonworks-syste
Jul 06, 2017
Assigning Device Node Names in MPI for SCO OpenServer
In some cases when reconfiguring devices in the MPI utility in SCO OpenServer the old device nodes are not removed from /dev. This results in the inability to assign a particular letter to the devi...
https://www.digi.com/support/knowledge-base/assigning-device-node-names-in-mpi-for-sco-openser
Jul 06, 2017
DigiOne does not talk using Digi supplied NULL-Modem cable to a Modicon 984 PLC.
Digi products with a 9-pin DTE port usually come with a 9-to-9 null modem cable. The 9-pin Female port on older Modicon PLC is still DTE, but pin #1 is assumed to be FRAME GROUND. You will need to ...
https://www.digi.com/support/knowledge-base/digione-does-not-talk-using-digi-supplied-null-mod
Jul 06, 2017
Recommended Sleep Current Measurements
Recommended Sleep Current MeasurementsProper measurement of sleep current is often a needed step to accurately estimate battery life requirements.  Special steps need to happen in order to ensure p...
https://www.digi.com/support/knowledge-base/recommended-sleep-current-measurements
Jul 06, 2017
Location of the reset line on an XStick
To access the reset line on the XStick, you first need to separate the plastic housing. The XStick's housing is held together by four posts, one on each corner. A wide tipped flathead screwdr...
https://www.digi.com/support/knowledge-base/location-of-the-reset-line-on-an-xstick
Jul 06, 2017
What is the mean time between failure (MTBF) for the 9XStream?
The predicted Mean Time Between Failure of the 9XStream module is 700,000 hours. This is a computed prediction, not a field tested result. The computation takes into account the life expectancy of ...
https://www.digi.com/support/knowledge-base/what-is-the-mean-time-between-failure-mtbf-for-the
Jul 06, 2017
Number of frequency hopping channels (networks) available XStream, XCite, and XTend
The frequency hopping XStream and XCite modules have 7 different "channels" available: ''''HP''''=0, 1, ., 6. The frequency hopping system transmits on 25 ...
https://www.digi.com/support/knowledge-base/number-of-frequency-hopping-channels-networks-avai
Jul 06, 2017
Line of Sight (LOS) and High-Gain Antennas
Will a high gain antenna help transmit through obstacles if the radio path is non-line-of-sight (non-LOS)? When speaking about radios and line-of-sight, it must be understood that visual LOS a...
https://www.digi.com/support/knowledge-base/line-of-sight-los-and-high-gain-antennas
Jul 06, 2017
How many single frequency channels (networks) are available on an XCite radio network?
The XCite product has the ability to work in a single frequency channel mode which allows the user to select one of 25 non-frequency hopping channels for the best simultaneous network performance. ...
https://www.digi.com/support/knowledge-base/how-many-single-frequency-channels-networks-are-av
Jul 06, 2017
Is RSSI the best indication of link quality?
One thing to keep in mind is that the RSSI is only an indication of the RF energy detected at the antenna port. The power level reported could be artificially high because it may include energy fro...
https://www.digi.com/support/knowledge-base/is-rssi-the-best-indication-of-link-quality
Jul 06, 2017
What is happening in the main() function of my Programmable XBee Application?
After you have selected your first example application from the Programmable XBee Tutorial, you will notice a few functions already populated in the main() procedure call of your application, fol...
https://www.digi.com/support/knowledge-base/what-is-happening-in-the-main-function-of-my-progr
Jul 06, 2017
Interact with Programmable XBee using the legacy version of XCTU
The following is for the older XCTU versions. Your programmable XBee needs to be put into bypass mode before the XCTU can talk to the Ember radio on the module. Programmable XBees have two processo...
https://www.digi.com/support/knowledge-base/interact-with-programmable-xbee-using-xctu
Jul 06, 2017
ConnectCore 7U (unc20) or Digi Connect ME running LxNETES-2.3 uClinux 2.4.22 might show wrong daylig
If you use timezone settings with LxNETES-2.3 uClinux 2.4.22 ConnectCore 7U (unc20) or Digi Connect ME you might observe that daylight saving time is switched on a wrong day at least in 2012 (maybe...
https://www.digi.com/support/knowledge-base/connectcore-7u-unc20-or-digi-connect-me-running-lx
Jul 06, 2017
How do I decrease or optimize the ConnectCore 9U boot time?
reduce the U-Boot environment variable "bootdelay", e.g. to 1 second        CC9U> setenv bootdelay 1; saveenv  but avoid to set the bootdelay to...
https://www.digi.com/support/knowledge-base/how-do-i-decrease-or-optimize-the-connectcore-9u-b
Jul 06, 2017
cttyhack: can't open /dev/ttyS0: No such file or directory
On hardware platforms like ConnectCore 9M2443 the serial driver might create device files like /dev/ttySAC*, for NetSilicon processors they might be created as /dev/ttyNS*.Some of the startup scrip...
https://www.digi.com/support/knowledge-base/cttyhack-can-t-open-dev-ttys0-no-such-file-or-dire
Jul 06, 2017
securing embedded Linux on ConnectCore or Connect ME 9210 module against external access
To disable the telnet daemon, patch your rootfs/etc/inittab and comment the line starting telnet with a "#" With the Digi Embedded Linux ESP create a rootfs project, select configure project, Roof...
https://www.digi.com/support/knowledge-base/securing-embedded-linux-on-connectcore-or-connect
Jul 06, 2017
Booting NET+OS on ConnectCore 9P9360 with U-Boot version over 1.1.4 DUB-RevC
When booting my NET+OS image from CC9P9360 flash, I get:data abort pc : [<00200184>] lr : [<0012904c>]1) if you are using U-Boot 1.1.4 DUB-RevE you should upgrade to a more recent versi...
https://www.digi.com/support/knowledge-base/booting-net-os-on-connectcore-9p9360-with-u-boot-v
Jul 06, 2017
how to disable serial console in Linux to allow application to use serial port UART
Open Digi Embedded Linux 5.7 and create a project with kernel.Configure the kernel and disable (just search for it in config):CONFIG_SERIAL_CORE_CONSOLECONFIG_SERIAL_NS921X_CONSOLEyou may disable t...
https://www.digi.com/support/knowledge-base/how-to-disable-serial-console-in-linux-to-allow-ap
Jul 06, 2017
SMSC LAN911x/LAN921x embedded ethernet support can't be loaded dynamically as module
If you select SMSC LAN911x/LAN921x support in kernel (CONFIG_SMSC911X) to be dynamically loaded as module, it will fail during runtime with:# modprobe smsc911xsmsc911x: relocation out of range, sec...
https://www.digi.com/support/knowledge-base/smsc-lan911x-lan921x-embedded-ethernet-support-can
Jul 06, 2017
Why does the Linux watchdog driver not reset my system when I freeze it e.g. with a fork bomb?
During Linux boot time, you might see a message that a watchdog timer driver is loaded, e.g.:MXC WatchDog Driver 2.0MXC Watchdog # 0 Timer: initial timeout 60 secThis does not actually trigger the ...
https://www.digi.com/support/knowledge-base/why-does-the-linux-watchdog-driver-not-reset-my-sy
Jul 06, 2017
How to display a centered Linux boot logo with DEL5.6 or DEL5.7
Kernel config option for a centered boot logo is available since DEL5.8.To add this feature to Digi Embedded Linux 5.6 (DEL5.6) or DEL5.7 please save patch below as "centeredlogo.patch"and app...
https://www.digi.com/support/knowledge-base/how-to-display-a-centered-linux-boot-logo-with-del
Jul 06, 2017
How to display a full resolution Linux boot logo
When trying to use your own Linux boot logo (instead of Tux penguin splash) according to Digi ESP instructions 9.14.2.1 to change logo_custom_clut224.ppm, you will notice that higher resolution log...
https://www.digi.com/support/knowledge-base/how-to-display-a-full-resolution-linux-boot-logo
Jul 06, 2017
Digi Remote Manager: Adding/Deleting a user to/from your account
Adding or Deleting a user to your accountTo add a user, log into the server, click on the settings icon on the top of the screen, then select Account Settings > Users. Click the “Add ...
https://www.digi.com/support/knowledge-base/device-cloud-adding-deleting-a-user-to-from-your-a
Jul 06, 2017
Device Discovery Troubleshooting Tips
INTRODUCTIONThis document contains a list of tips that will help people through the trouble of detecting most Digi Ethernet or Wi-Fi devices. Some examples are the Digi Connect ME, EM, SP, WiME, Wi...
https://www.digi.com/support/knowledge-base/digi-device-discovery-troubleshooting-tips
Jul 06, 2017
dBi vs. dBd summary
dBi and dBd are used to measure the focusing power (gain) of antennas. Digi specifies all antennas in dBi only.dBi is a measurement that compares the gain of an antenna with respect to an isotropic...
https://www.digi.com/support/knowledge-base/dbi-vs-dbd-summary
Jul 06, 2017
CPU/timer activity LED does not work when configured for PORTA6
For ConnectCore 9U (UNC90): When configuring the Linux kernel to use PORTA6 LED instead of PORTA4 with:-CONFIG_UNC90_USE_A4_LED+CONFIG_UNC90_USE_A6_LEDin .config, you will see PORTA6 LED not blinki...
https://www.digi.com/support/knowledge-base/cpu-timer-activity-led-does-not-work-when-configur
Jul 06, 2017
Antenna Gain: dBi vs. dBd Decibel Detail
Antenna gain is measured in either dBi or dBd. It is important to note that antenna gain is different than amplifier gain. Antennas do not have a power source that allows the antenna to create a...
https://www.digi.com/support/knowledge-base/antenna-gain-dbi-vs-dbd-decibel-detail
Jul 06, 2017
Integrated wire antenna
Digi modules are available with a 1/4 wave integrated wire antenna which is the most economical antenna option available. This option requires the module to be mounted inside a non-metal housing ...
https://www.digi.com/support/knowledge-base/integrated-wire-antenna
Jul 06, 2017
Parity settings on module
Data formats supported by Digi radio modems are as follows: By data format we are referring to the number of data bits(B), type of parity(P): Even, Odd, Mark, Space or None (E, O, M, S or N) and n...
https://www.digi.com/support/knowledge-base/parity-settings-on-module
Jul 06, 2017
Should I use a 1/4 wave or 1/2 wave antenna?
What is the difference between a ½-wave and a ¼-wave antenna?  Antenna Type                         ½-wav...
https://www.digi.com/support/knowledge-base/should-i-use-a-1-4-wave-or-1-2-wave-antenna
Jul 06, 2017
Does a 1/4 wave antenna need a ground plane?
Does a 1/4 wave antenna need a ground plane? Answer: Yes. All 1/4 wave antennas work best if they are installed in the center of a metal ground plane with at least 1/4 wave length radius (1/2 wa...
https://www.digi.com/support/knowledge-base/does-a-1-4-wave-antenna-need-a-ground-plane
Jul 06, 2017
Does a 1/2 wave antenna need a ground plane?
Does a 1/2 wave antenna need a ground plane?  Answer: No. The 1/2 wave antenna (also called a dipole antenna) is built of two 1/4 wave elements that interact with one another to launch the elect...
https://www.digi.com/support/knowledge-base/does-a-1-2-wave-antenna-need-a-ground-plane
Jul 06, 2017
Wiring to terminal block by cutting DB9 cable
How do you wire RS232 or RS485 radio modems to a terminal block when the signals are available only on the DB9 connector? The easiest method is to cut the DB9 straight through serial cable suppl...
https://www.digi.com/support/knowledge-base/wiring-to-terminal-block-by-cutting-db9-cable
Jul 06, 2017
Flow Control
Serial flow control is used to prevent buffer overruns. When a host microprocessor is shifting data into the radio modem''''s serial buffer, if the buffer is getting full the radi...
https://www.digi.com/support/knowledge-base/flow-control
Jul 06, 2017
PKG-U (PKGU) USB RF Modem Driver Files
How do I install and use the PKG-U product?Download the PKGU ( USB ) windows driver files from the Relevant Files below.Extract the contents of the zip file to a temporary directory.Plug in the USB...
https://www.digi.com/support/knowledge-base/pkg-u-pkgu-usb-rf-modem-driver-files
Jul 06, 2017
Datasheet for MMCX connector used on radio modules
The MMCX female connector used on Digi RF products (XStream and XCite) is an Amphenol part number: 908-22101 You can download datasheets and specifications here. Click on "Customer Drawing...
https://www.digi.com/support/knowledge-base/datasheet-for-mmcx-connector-used-on-radio-modules
Jul 06, 2017
How to orient the MMCX connector in a different direction
Digi's XStream and XCite radio modems are available with an MMCX connector oriented facing directly out of the plane of the board. The pads for additional orientations are on the circuit boar...
https://www.digi.com/support/knowledge-base/how-to-orient-the-mmcx-connector-in-a-different-di
Jul 06, 2017
HOW TO: Paginate a Data Stream to receive more than 1000 Data Points
IntroductionRemote Manager has proven to be a very useful tool for those who learn to use it to their advantage.  This article will cover the subject of Data Streams, and how to receive more t...
https://www.digi.com/support/knowledge-base/how-to-paginate-a-data-stream-to-receive-more-than
Jul 06, 2017
Minimum seperation distance between antennas and nearby persons
Digi RF products are FCC approved for use in fixed base station and mobile applications. As long as the antenna is mounted at least 20cm (8in) from nearby persons, the application is considered a m...
https://www.digi.com/support/knowledge-base/minimum-seperation-distance-between-antennas-and-n
Jul 06, 2017
Wireless CAN (Controller Area Network)
The CAN (Controller Area Network) serial protocol was originally designed to be used for communication between sensors and computers in automotive applications. Since its inception it has grown t...
https://www.digi.com/support/knowledge-base/wireless-can-controller-area
Jul 06, 2017
Modem Troubleshooting FAQ
Q:  How do I determine if my modem is causing the problem?A:  A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a t...
https://www.digi.com/support/knowledge-base/modem-troubleshooting-faq
Jul 06, 2017
Removing MPI Manually
Occasionally a situation will develop where MPI either fails to install correctly or is corrupted in such a way that pkgrm (SVR4), or custom --> remove (SCO) cannot remove the package successful...
https://www.digi.com/support/knowledge-base/removing-mpi-manually
Jul 06, 2017
Modem/Xem Ports with Lotus Notes
Symptom: Ports not working properly with Lotus Notes  Cause: Lotus does not include the MDM file in their software so you will need to download it from Digi"s site.  Solution...
https://www.digi.com/support/knowledge-base/modem-xem-ports-with-lotus-notes
Jul 06, 2017
Garbage Printing on the Attached Terminal Printer or Modem
Symptoms: Garbage characters printing on an attached terminal, printer or modem session. Cause:The main cause of this behavior is a baud rate mis-match. The port is configured for a different b...
https://www.digi.com/support/knowledge-base/garbage-printing-on-the-attached-terminal-printer
Jul 06, 2017
Configuring ports as a hunt group on the Portserver TS amd Digi One SP product lines.
The hunt group configuration is commonly used with outbound modems (modem pooling). When a TCP connection is attempted to the specified TCP socket number, the Digi unit will establish the connectio...
https://www.digi.com/support/knowledge-base/configuring-ports-as-a-hunt-group-on-the-portserve
Jul 06, 2017
How Much Bandwidth is Consumed By RealPort
The amount of bandwidth used by RealPort is determined by how much data is going across the connection and the form that data is in. We do not have a simple rule of thumb for it.RealPort build...
https://www.digi.com/support/knowledge-base/how-much-bandwidth-is-consumed-by-realport
Jul 06, 2017
EDS File
Symptom:Is an Allen-Bradley / Rockwell Automation EDS (electronic data sheet) file required for a Digi product (specifically a Digi One IA RealPort)?Solution:No, at least not in most cases.  W...
https://www.digi.com/support/knowledge-base/eds-file
Jul 06, 2017
Configuring the Digi One Single Port (Digi One IA) to establish a conection to a network device
 Setup: To configure the Digi One Single Port for serial bridging, you will need two units.Procedure:NOTE: You will need to be on the latest firmware version for this setup. 1. Launch the Se...
https://www.digi.com/support/knowledge-base/configuring-the-digi-one-single-port-digi-one-ia-t
Jul 06, 2017
PortServer TS Timeout Configuration
 Configuring idle timeout values to drop network connection.First Keepalive has to be enabled. You do this by typing the following from the PortServer root prompt: #> set tcp active=onOnc...
https://www.digi.com/support/knowledge-base/portserver-ts-timeout-configuration
Jul 06, 2017
Mysterious Port Setting Changes While using RealPort
Solution: This document is about some unusual (to some) behavior which can occur in environments where the Realport driver is installed for use with a Portserver TS line or Digi One products. &nb...
https://www.digi.com/support/knowledge-base/mysterious-ts-dorp-setting-changes-while-using-rea
Jul 06, 2017
Unusual Terminal/Device Server Behavior After Factory Reset
 This Technical Article is written to document an unusual behavior on some of our Terminal/Device server family products. This behavior will only be seen on the following Motorola Coldfire-ba...
https://www.digi.com/support/knowledge-base/unusual-ts-ds-behavior-after-hardware-factory-rese
Jul 06, 2017
Windows Direct Cable Connection Primer
 Windows Direct Serial Client Connections advertise themselves with the string "CLIENT" to the Windows Direct Serial Server they "dial" into. When configuring a Digi device...
https://www.digi.com/support/knowledge-base/windows-direct-cable-connection-primer
Jul 06, 2017
Configuring and Using Multiple Sessions on PortServer II and TS
The PortServer II/TS models can support up to four telnet sessions per port by default. This value can be increased, the following example shows how to increase the sessions to five: set port rang...
https://www.digi.com/support/knowledge-base/configuring-and-using-multiple-sessions-on-portser
Jul 06, 2017
Power Supply Specifications for PortServer TS 8-Port
Input:100-250V~50-60Hz 0.35AOutput:+12V 1.0A
https://www.digi.com/support/knowledge-base/power-supply-specifications-for-portserver-ts-8-po
Jul 06, 2017
OFC Signal is Solid on Digi One and PortServer
Symptoms:Port is configured for autotelnet and does not get a login prompt. When port signal information is displayed, the OFC signal is lit solid (seen on LED front panel on PortServer and PortSe...
https://www.digi.com/support/knowledge-base/ofc-signal-is-solid-on-digi-one-and-portserver
Jul 06, 2017
Error using "Connect" from a Digi One or PortServer TS/II
Solution: Verify that the port you are trying to connect to has the device type set to '"prn'"' and that the autoconnect setting is off. This is done from the root prompt of...
https://www.digi.com/support/knowledge-base/error-using-connect-from-a-digi-one-or-portserver
Jul 06, 2017
What sort of PortServer monitoring/diagnostic tools are available?
The PortServer/PortServer II both have Post-diagnostic testing for hardware verification, you can monitor ports and ethernet activity from the front panel. Both can be SNMP managed, network statist...
https://www.digi.com/support/knowledge-base/what-sort-of-monitoring-diagnostic-tools-do-we-hav
Jul 06, 2017
Digi One SP (Single Port) Buffer Size
Question:What is the Buffer Size on the Digi One SP (Single Port)?Answer:The Digi One Single Port contains a 24 byte FIFO for each receiver and transmitter.  
https://www.digi.com/support/knowledge-base/digi-one-sp-single-port-buffer-size
Jul 06, 2017
What is RealPort?
Putting devices on the network wasn't always easy. Many of the devices you use, including barcode scanners and sensors, don't have an Ethernet port. Even if they did, the applications that ...
https://www.digi.com/support/knowledge-base/what-is-realport
Jul 06, 2017
Unable to Login to Digi Device Server/Terminal Server
Symptom:Unable to login to Digi Device Server/Terminal Server after detecting it on the network with the setup utility and clicking Configure to set the IP Address.Cause:This is a known i...
https://www.digi.com/support/knowledge-base/unable-to-login-to-digi-device-server-terminal-ser
Jul 06, 2017
DTE vs. DCE
Digi makes many serial devices, some of which are DTE (PortServer TS, EtherLite, Connect/ConnectPort, Digi One, USB-to-serial), and others which are DCE (TransPort, PKG RF modems, XBIB interface bo...
https://www.digi.com/support/knowledge-base/dte-vs-dce
Jul 06, 2017
Report of NEBS certification of a Portserver TS8
The Portserver TS 8 has been NEBS certified as a system component, and found to be fully compatible with GR63 and GR1089 CORE standards.What this means:A Digi customer recently included a Portserve...
https://www.digi.com/support/knowledge-base/report-of-nebs-certification-of-a-portserver-ts8
Jul 06, 2017
Description of WiME Roaming capabilities
Often, customers will want a device that they can use in an enviornment where it moves around.  As it does so it will work seemlessly with the various wifi networks in the area.First, let us define...
https://www.digi.com/support/knowledge-base/description-of-wime-roaming-capabilities
Jul 06, 2017
Is there an adapter board for the Digi Connect ME?
Digi International does not have an official adapter board, but users have created them in the past, such as:http://bansky.net/blog/2008/05/adaptor-board-for-digi-connect-me/
https://www.digi.com/support/knowledge-base/is-there-an-adapter-board-for-the-digi-connect-me
Jul 06, 2017
HOW TO: Determine Firmware Version Level on PortServer/II Products
 Log into the PortServer as root, using either telnet or through the serial interface.  Issue the set config command.  The first line of the display will show the version of the ...
https://www.digi.com/support/knowledge-base/how-to-determine-firmware-version-level-on-portser
Jul 06, 2017
Migration of Old RealPort Version 2.x to 3.x in AIX (Migration Only)
NOTE: Run a full system backup prior to proceding with the driver upgrade. Place and extract tar file in a separate directory (/tmp/migrate is used in the following example): mkdir /tmp/migrate...
https://www.digi.com/support/knowledge-base/migration-of-old-realport-version-2-x-to-3-x-in-ai
Jul 06, 2017
PortServer TS and Digi One PROXYARP and PPP
 Proxyarp should be used with PPP users when the IP address of the PPP user is in the same network that the Digi device is in. For example: 1) Digi IP, 192.168.1.5 Mask: 255.255.255.0 P...
https://www.digi.com/support/knowledge-base/portserver-ts-and-digi-one-proxyarp-and-ppp
Jul 06, 2017
HOW TO: Determine Firmware Version Level for PortServer TS Products
There are several ways to check the firmware version on the PortServer TS products:From a web browser: Log into the PortServer TS via the web interface. The firmware version appears on the mai...
https://www.digi.com/support/knowledge-base/how-to-determine-firmware-version-level-for-portse
Jul 06, 2017
HOW TO: Determine the Firmware Version Level for Digi One RealPort or Digi One IA Realport Products
There are several ways to determine the firmware version on the Digi One IA RealPort and the Digi One RealPort. From a web browser:Log into the Digi One via the web interface.The firmware version ...
https://www.digi.com/support/knowledge-base/how-to-determine-the-firmware-version-level-for-di
Jul 06, 2017
Digi Device Server serial ports lock up randomly or log users off
This indicates that the Digi Device Server (i.e. a PortServer) is not setup properly to use for RealPort. By default the Device Server is set to set port dev=term this means that DDR-RTS are high ...
https://www.digi.com/support/knowledge-base/digi-device-server-serial-ports-lock-up-randomly-o
Jul 06, 2017
"Access Denied" error in Windows 2000 after running DGClean.cmd
Symptom:Following the Driver Installation Notes For Windows 2000:1. Uninstall previously installed drivers. From the "Device Manager" right-click on the Digi adapter(s) you would like to uninstall ...
https://www.digi.com/support/knowledge-base/access-denied-error-in-windows-2000-after-running
Jul 06, 2017
Serial modem FAQ and troubleshooting tips
How do I determine if my modem is causing the problem? A very good way of troubleshooting a possible modem problem is by removing the modem from the picture completely. Connect a terminal or works...
https://www.digi.com/support/knowledge-base/serial-modem-faq-and-troubleshooting-tips
Jul 06, 2017
How to determine if a PortServer TS 2/4 is the MEI model or not
It's important to know what model you have before upgrading the firmware and/or contacting technical support. Looking at the label on the bottom of the unit is the easiest way to determine if ...
https://www.digi.com/support/knowledge-base/how-to-determine-if-a-portserver-ts-2-4-is-the-mei
Jul 06, 2017
Login prompt when connecting to Terminal Server's COM port via terminal emulator
Symptom:After installing the RealPort driver on the PortServer (II or TS), the user can successfully connect to the COM port, using a terminal emulator such as HyperTerminal, but gets a login promp...
https://www.digi.com/support/knowledge-base/login-prompt-when-connecting-to-terminal-server-s
Jul 06, 2017
Cannot assign a PortServer TS a static IP address
Symptom:When I reboot my PortServer TS, after assigning it a static IP address, it comes up with a different IP than the one I entered.Cause:The PortServer TS is still configured to use DHCP to obt...
https://www.digi.com/support/knowledge-base/cannot-assign-a-portserver-ts-a-static-ip-address
Jul 06, 2017
How to make an RS-232 loopback plug for Terminal Servers
Loopback plugs are very useful for initial serial port troubleshooting, to ensure the serial port in question is functional. A DB-9 loopback plug should have a female DB-9 connector and should be ...
https://www.digi.com/support/knowledge-base/how-to-make-an-rs-232-loopback-plug
Jul 06, 2017
How to test a serial device connected to a Digi ConnectCore module running Linux
Sometimes you need to run a serial terminal program on an embedded device to check from your shell how a connected serial device is answering on characters being sent to it. Below we describe how ...
https://www.digi.com/support/knowledge-base/how-to-test-a-serial-device-connected-to-a-digi-co
Jul 06, 2017
Can I load RealPort on multiple Unix / Linux hosts to access the same PortServer(s)?
Yes, you can have devices ttya01-16 loaded on 2 different machines. If server 1 has ports ttya01-08 opened, server 1 controls it. Server 2 could then have ttya09-16 opened - server 2 controls this....
https://www.digi.com/support/knowledge-base/can-i-load-realport-on-multiple-unix-linux-hosts-t
Jul 06, 2017
What does "Galvanically isolated from Earth ground" mean?
"Galvanically isolated" is a term used to describe the relation between two different points in a circuit. It means that the ASYNC Signal Ground (SG) is isolated from earth ground, ...
https://www.digi.com/support/knowledge-base/what-does-galvanically-isolated-from-earth-ground
Jul 06, 2017
Cable pinout to connect a Digi RJ-45 serial port to a BayTech RPC-2 console port
Here is a known-working pinout to connect a BayTech RPC-2 (Remote Power Control Unit) RJ-45 port to a Digi RJ-45 port, such as that found on our Acceleport, Portserver, Portserver II, and Portserve...
https://www.digi.com/support/knowledge-base/cable-pinout-to-connect-a-digi-rj-45-serial-port-t
Jul 06, 2017
LxNETES-3.2 make xconfig fail qconf.h: error: extra qualification ' ConfigSettings::' on member 'rea
LxNETES-3.2 make xconfig might fail with message like:linux/scripts/kconfig/qconf.h: error: extra qualification ' ConfigSettings::' on member 'readSizes'..make: *** [xconfig] Error 2Modern Linux di...
https://www.digi.com/support/knowledge-base/lxnetes-3-2-make-xconfig-fail
Jul 06, 2017
How to configure a Digi Connect SP to send an Alarm when a user defined pattern data is found on the
In this example, we will use a Digi Connect SP.Software Requirements : - Digi Device Discovery - SMTP Mail serverHardware Requirements : - Digi Connect SPInstructions : - Using Digi Device Disc...
https://www.digi.com/support/knowledge-base/how-to-configure-a-digi-connect-sp-to-send-an-alar
Jul 06, 2017
Auto update Operational Pan ID on Routers & End-devices of a Zigbee network
In order to be a part of a ZigBee network, all nodes should have a common PAN ID, as well as 16-bit Operating PAN ID. The PAN ID is required to be manually provided to each ZigBee node, while Opera...
https://www.digi.com/support/knowledge-base/auto-update-operational-pan-id-on-routers-end-devi
Jul 06, 2017
uboot tftp transfer is not working on office/work laptop, but works on desktop, why?
Office laptops usually will have VPN installed.It appears that some VPN Clients will reconfigure MTU value to 1300 bytes, presumably as a requirement of the VPN tunnel or to minimize delays.This me...
https://www.digi.com/support/knowledge-base/uboot-tftp-transfer-is-not-working-on-office-work
Jul 06, 2017
HOW TO: Change the IP address of an already-installed RealPort product in the Linux RealPort driver
Introduction:This solution comes in handy if you're migrating already installed Digi Terminal or Device Servers such as the PortServer TS line, PortServer II, Digi One, or EtherLite to a new ne...
https://www.digi.com/support/knowledge-base/how-to-change-the-ip-address-of-an-already-install
Jul 06, 2017
Zigbee Layer Acks: How can I be sure that my zigbee end device got data from my Python application?
This article explains how to configure a Python application''s socket connection so that it waits to hear back from the zigbee end device before proceeding. This is opposed to normal behavi...
https://www.digi.com/support/knowledge-base/zigbee-layer-acks-how-can-i-be-sure-that-my-zigbee
Jul 06, 2017
Remote Program Update sample programs don't update firmware
Some of our Dynamic C RPU (Remote Program Update) sample programs do not update firmware without resetting the board.  This is not always possible if the board is in a remote location and you ...
https://www.digi.com/support/knowledge-base/remote-program-update-sample-programs-don-t-update
Jul 06, 2017
HOW TO: Make a serial cable to attach a terminal with a DEC MMJ6 connector to a Digi RJ-45 serial p
Here is the pinout to attach a terminal or other DTE device to a Digi product which has RJ-45 connectors: DEC Digi MMJ6 8-wire RJ45 -------------------...
https://www.digi.com/support/knowledge-base/how-to-make-a-serial-cable-to-attach-a-terminal-wi
Jul 06, 2017
I only see an option to update the firmware and not the POST image in the Web User Interface (WebUI)
In earlier versions of firmware, the ability to upgrade POST via the Web UI had not yet been added. In order to upgrade POST firmware on units which fall into this category, you will need to load i...
https://www.digi.com/support/knowledge-base/i-only-see-an-option-to-update-the-firmware-and-no
Jul 06, 2017
How do I launch python scripts automatically from the Digi Transport?
You can setup this feature from the web interface.Open the web interface of the Transport.  Go to: Homepage -> Configuration - System -> General -> Autorun Commands.  Under ...
https://www.digi.com/support/knowledge-base/how-do-i-launch-python-scripts-automatically-from
Jul 06, 2017
Error "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node
Symptom:The following error is seen: "insmod: dgrp: no module by that name found" when attempting to use dgrp_gui or dgrp_cfg_node to configure.Cause:Our driver normally places a symlink ...
https://www.digi.com/support/knowledge-base/error-insmod-dgrp-no-module-by-that-name-found-whe
Jul 06, 2017
Reference Guide: Cable specifications for building serial cables
Cable Reference Guides:EIA-232 General InformationEIA-232 Flow Control PrimerEIA-232 Cables: DTE vs. DCEEIA-232 Signal InformationEIA-232 Cable SpecificationsEIA-232 Cable Capacitance vs. Length of...
https://www.digi.com/support/knowledge-base/reference-guide-cable-specifications-for-building
Jul 06, 2017
EPC/CON or C/CON displays "En" - unable to cannot connect to any of the attached devices
Symptom: Concentrator LED display shows "En". Cause:The host adapter identifies EPC/CON and C/CON concentrators by their node numbers. Each concentrator in a daisy chain must have a unique...
https://www.digi.com/support/knowledge-base/epc-con-or-c-con-displays-en-unable-to-cannot-conn
Jul 06, 2017
How to Enable A-GPS (Assisted GPS) Support in the Digi X-Trak 3.
Ø  Case 1: GPRS is Active (Online). o   Digi X-Trak 3 will automatically download ‘current_14d.alp’ to ‘/WEB/python’ path from u-blox server. This operation takes 10-15 minutes after...
https://www.digi.com/support/knowledge-base/how-to-enable-a-gps-assisted-gps-support-in-the-di
Jul 06, 2017
I can't run applications on my ConnectCore Wi-9C with my debugger in the Digi ESP. When I try to run
I can't run applications on my Connect Core Wi9C (CC Wi9C) with my debugger in the Digi ESP. When I try to run an image in the Digi ESP I get a message in the debug window showing the process is te...
https://www.digi.com/support/knowledge-base/i-can-t-run-applications-on-my-connectcore-wi-9c-w
Jul 06, 2017
Edgeport COM port assignments in Device Manager don't match the Edgeport Configuration Utility
This is a known issue affecting Windows Vista and newer Operating Systems.The symptom of the problem is that the Edgeport COM port assignments in the Edgeport Configuration Utility may not match th...
https://www.digi.com/support/knowledge-base/edgeport-com-port-assignments-in-device-manager-do
Jul 06, 2017
Understanding the Hubport PlusPower Power Management feature
The Hubport PlusPower “Power Management” feature -  this applies only to: 1. In a nutshell, what does this feature do?  It offers the ability to power on/off USB ports v...
https://www.digi.com/support/knowledge-base/understanding-the-hubport-pluspower-power-manageme
Jul 06, 2017
When using an Edgeport on a USB 3.0 port, a BSOD \ Blue Screen may occur
The BSOD\Blue Screen may occur when trying to transfer serial data or trying to complete a self test with an Edgeport.If the Edgeport is connected to a USB 1.1 or 2.0 port, this issue will not occu...
https://www.digi.com/support/knowledge-base/when-using-an-edgeport-on-a-usb-3-0-port-a-bsod-bl
Jul 06, 2017
How do I program my customized firmware or configuration settings to embedded modules for mass produ
Use Expect/Tcl or python scripts to scan serial output and issue appropriate commands (to serial console) to program your firmware. See: http://www.python.org E.g. under Windows use: http://as...
https://www.digi.com/support/knowledge-base/how-do-i-program-my-customized-firmware-or-configu
Jul 06, 2017
Building JFFS2 rootfs fails due to mkfs.jffs2 returns non zero exit code (Aborted). E.g.: /usr/local
This is a bug in the Linux tool mkfs.jffs2 occurring on some processors/Linux distributions. To fix it, install an updated mkfs.jffs2 binary into your toolchain, e.g. into:/usr/local/LxNETES-2.3/a...
https://www.digi.com/support/knowledge-base/building-jffs2-rootfs-fails-due-to-mkfs-jffs2-retu
Jul 06, 2017
How do I disable Ethernet auto-negotiation on the ConnectCore 9U?
At the U-Boot prompt enter:setenv link 10:fullsaveenvPower cycle to make the new settings take effect.Other possible settings:setenv link 10:half;saveenvsetenv link 100:full;saveenvsetenv...
https://www.digi.com/support/knowledge-base/how-do-i-disable-ethernet-auto-negotiation-on-the
Jul 06, 2017
Building U-Boot 1.1.3 from LxNETES-3.2 CD according to README fails
Error -./build.sh: 5: declare: not found or gzip: stdin: unexpected end of fileSummarybuild.sh uses ´declare´ which is a bash builtin command. However build.sh starts with:#!/bin/shand works only i...
https://www.digi.com/support/knowledge-base/building-u-boot-1-1-3-from-lxnetes-3-2-cd-accordin
Jul 06, 2017
How to enable second serial port on Digi Connect ME (7520) with LxNETES-2.3 (uClinux 2.4.22)
To enable the second serial port you must enable it in the kernel configuration (make xconfig). And do additional kernel config changes: 1. In "Character devices" set "n" the option in "Disable CO...
https://www.digi.com/support/knowledge-base/how-to-enable-second-serial-port-on-digi-connect-m
Jul 06, 2017
Linux Eclipse IDE does not start up under Ubuntu 9.10 and SuSE 11.2 with xulrunner.
root cause: Eclipse 3.4.1 is not compatible with some versions of xulrunner (will be fixed in Eclipse 3.5)If the IDE does start up and you select Help->Welcome you get an SWT erro...
https://www.digi.com/support/knowledge-base/linux-eclipse-ide-does-not-start-up-under-ubuntu-9
Jul 06, 2017
What purpose is the J1 jumper on the JTAG-header of the ConnectME 9210 module with JTAG?
The 3 pin jumper selects the type of reset the user gets when user connector pin 14 "/RST" of the module is pulled low.With J1 pins 1 and 2 shorted, the user pin 14 low will cause a hard reset;with...
https://www.digi.com/support/knowledge-base/what-purpose-is-the-j1-jumper-on-the-jtag-header-o
Jul 06, 2017
SQlite database locked
The kernel must be configured with CONFIG_FILE_LOCKING enabled.To do so, in the kernel config go to "File Systems" and there:[ENABLE] Enable POSIX file locking API (FILE_LOCKING) We will enable th...
https://www.digi.com/support/knowledge-base/sqlite-database-locked
Jul 06, 2017
RADIUS authentication fails on socket connection to a PortServer or Digi One serial port.
Setting up a PortServer or Digi One serial port to allow radius authentication of inbound socket connections to the port (example shown for port 16) requires the following confi...
https://www.digi.com/support/knowledge-base/radius-authentication-fails-on-socket-connection-t
Jul 06, 2017
Does Digi have a Device Driver Kit (aka DDK) for my Serial Card product?
Digi International has made a number of Device Driver Kits available as-is for customers who wish to develop applications for Digi Products.  In each case, the documentation will be contained ...
https://www.digi.com/support/knowledge-base/does-digi-have-a-device-driver-kit-aka-ddk-for-my
Jul 06, 2017
Creating partitions and updating U-Boot from U-Boot bootscript / autoscript does not work due to int
U-Boot autoscript feature is described in /usr/local/DigiEL-5.2/docs/Software/U-Boot_Reference_Manual.pdf Revision H in section 6. However when using this for production, it does not allow to run &...
https://www.digi.com/support/knowledge-base/creating-partitions-and-updating-u-boot-from-u-boo
Jul 06, 2017
How do I program my Linux images onto a Digi embedded module?
Single (or batch) modules you get for Linux, will only come with a pre-installed unreleased U-Boot intended for quality test purposes at Digi. Be aware this version will change from time to time: s...
https://www.digi.com/support/knowledge-base/how-do-i-program-my-linux-images-onto-a-digi-embed
Jul 06, 2017
Application crashes during runtime when booted via TFTP (nfsroot) and root filesystem seems to be in
If you do have several Digi Embedded Linux ESP projects, sharing the same nfsroot directory and you run "make install" on them, existing files from the other project will be overwritten, ...
https://www.digi.com/support/knowledge-base/application-crashes-during-runtime-when-booted-via
Jul 06, 2017
How to recompile busybox 1.11.3 with Digi Embedded Linux 4.2 (e.g. enable sendmail)
extract the busybox source from the Digi Embedded Linux DVD# mount cdrom # tar xjf $PATHTODVD/toolchain/packages/busybox-1.11.3.tar.bz2 check for any patches Digi has done on busybox# find $PATHTOD...
https://www.digi.com/support/knowledge-base/how-to-recompile-busybox-1-11-3-with-digi-embedded
Jul 06, 2017
How to recover a ConnectCore Wi-i.MX53 module using SD or MircoSD card, programming the card under W
If U-Boot in flash fails to boot & NO output is being observed on the serial port during Power up, you can try recovery using a MicroSD Card or SD Card. For the recovery you need: *JSK Develo...
https://www.digi.com/support/knowledge-base/how-to-recover-a-connectcore-wi-i-mx53-module-usin
Jul 06, 2017
The operating system (Linux, WinCE, or NET+OS) does not boot on a ConnectCore module with NAND flash
During programming of the operating system or filesystem image noticed:# update rootfs ... MtdRewrite: rewrite failed. Maybe this is a bad block. *** ERROR: Write failed at block @ 0x00540000&nb...
https://www.digi.com/support/knowledge-base/the-operating-system-linux-wince-or-net-os-does-no
Jul 06, 2017
ConnectCore NAND Flash has bad blocks, how to get rid of them?
Bad Blocks are inherent to Nand Flash. Once a block become bad, it is useless forever, you cannot get rid of it. These are maintained in Flash using a Bad Blocks Table(BBT) and bad blocks marking ...
https://www.digi.com/support/knowledge-base/connectcore-nand-flash-has-bad-blocks-how-to-get-r
Jul 06, 2017
Android installer under Linux aadk_installer.run: 2: aadk_installer.run: Syntax error: end of file u
When running Android installer under Linux, getting:aadk_installer.run: 2: aadk_installer.run: Syntax error: end of file unexpected (expecting ")") The Android installer is maybe a 32bit...
https://www.digi.com/support/knowledge-base/android-installer-under-linux
Jul 06, 2017
How to work with ADDP device discovery protocol and devices running embedded Linux like ConnectCore,
In order to be able to search for embedded Linux devices in your local network with the ADDP protocol using broadcasts/multicasts you need to add the "addpd" to your root file system. Th...
https://www.digi.com/support/knowledge-base/how-to-work-with-addp-device-discovery-protocol-an
Jul 06, 2017
WiFi interface not working on Wi-i.MX28, Wi-i.MX51 or Wi-i.MX53 Linux
If your Wi-i.MX28 boots up with a boot log message like:Starting network. modprobe: chdir(2.6.35.14-del-5.9.5.2): No such file or directory Loading ath6kl_sdio module: [FAILED] ifconfig: SIOCGIF...
https://www.digi.com/support/knowledge-base/wifi-interface-not-working-on-wi-i-mx28-wi-i-mx51
Jul 06, 2017
Booting Linux or Android, you observe a message like: Ganges-SDIO WLAN: probe of mmc0:fffd:1 failed
Booting Linux or Android, you observe a message like:Ganges-SDIO WLAN: probe of mmc0:fffd:1 failed with error 1 and you notice WiFi does not work. During manufacturing test, Digi operations switc...
https://www.digi.com/support/knowledge-base/booting-linux-or-android-you-observe-a-message-lik
Jul 06, 2017
How to setup a (Wi-)i.MX51 or (Wi-)i.MX53 with default (factory) Android images? Updated from Androi
From your Android Application Development Kit (aadk) copy default files to your TFTP server, e.g.:cp /opt/Digi/Android/aadk-1.2/images/ccwmx53js/* /tftpboot presumed you have U-Boot 2009.08 DUB-1....
https://www.digi.com/support/knowledge-base/how-to-setup-a-wi-i-mx51-or-wi-i-mx53-with-default
Jul 06, 2017
When trying to compile a kernel with LxNETES-2.3 toolchain, you might find several packages missing.
# cd  project_digi_me # source ./LxNET.sh # ./prepare.sh # make .. make[2]: bison: Command not foundYou need to install "bison" package, e.g. on Debian/Ubuntu enter: # sudo apt...
https://www.digi.com/support/knowledge-base/when-trying-to-compile-a-kernel-with-lxnetes-2-3-t
Jul 06, 2017
How do I recompile Digi pre-compiled binaries with different options, with Digi Embedded Linux 5.7 t
Mount the Digi Embedded Linux 5.7 Live DVD and copy the Digi toolchain patches to a local directory: example package: wpa_supplicant # cp -r /media/DigiEL_LiveDVD/toolchain/del_toolchain/packages...
https://www.digi.com/support/knowledge-base/how-do-i-recompile-digi-pre-compiled-binaries-with
Jul 06, 2017
how to reset NET+OS NVRAM to defaults due forgotten or unknown password or invalid baudrate
When your NET+OS firmware device does not boot anymore and you are trying How to recover a Digi Connect (Wi-)ME (9210), (Wi-)EM and (Wi-)SP JTAG'less C module, you may manage to upload a firmwa...
https://www.digi.com/support/knowledge-base/forgot-the-root-password-for-net-os-firmware-can-t
Jul 06, 2017
How to recover a Digi Connect (Wi-)ME (9210), (Wi-)EM and (Wi-)SP JTAG'less C module
Introduction This document describes how to recover a Digi Connect ME (9210), EM, & SP JTAG'less C module (hereafter defined as a module) with a user defined image. These modules however ...
https://www.digi.com/support/knowledge-base/how-to-recover-a-digi-connect-wi-me-9210-wi-em-and
Jul 06, 2017
Characters Display Very Slowly when performing a Loopback test via Hyperterminal on a Digi Device/Te
Symptom:You're running a loopback test of a Digi Device/Terminal server serial port which is in use by RealPort.  In order to accomplish this task, you connec...
https://www.digi.com/support/knowledge-base/characters-display-very-slowly-when-performing-a-l
Jul 06, 2017
Where can I download Dynamic C?
You can download Dynamic C at the following links:Dynamic C 9:https://www.digi.com/support/productdetail?pid=5053&type=documentationDynamic C 10:https://www.digi.com/support/productdetail?pid=4...
https://www.digi.com/support/knowledge-base/where-can-i-download-dynamic-c
Jul 06, 2017
U-Boot prompt change is not reflected. Prompt remains unchanged.
The following patch which will be released with DUB-1.6.4.x or higher fixing the problem. You need to patch the U-Boot (1.6.3.x) sources in /usr/local/DigiEL-5.9/bootloader/u-boot-denx/ and after p...
https://www.digi.com/support/knowledge-base/u-boot-prompt-change-is-not-reflected-prompt-remai
Jul 06, 2017
Linux CAN driver couldn't request GPIO14
Loading Linux CAN drivers during runtime shows:[ ERROR ] fim-can: Couldn't request the GPIO14 fim-can: probe of fim-can.0 failed with error -22 This could mean you have enabled drivers using...
https://www.digi.com/support/knowledge-base/linux-can-driver
Jul 06, 2017
U-Boot project rebuild throws error
When using DEL-5.9.6.2 rebuilding an U-Boot project you will get:make -k rebuild Generating include/autoconf.mk Generating include/autoconf.mk.dep make[1]: *** No rule to make target `ccardwmx28...
https://www.digi.com/support/knowledge-base/u-boot-project-rebuild-throws-error
Jul 06, 2017
How to recover Digi X-Trak 3 when it is constantly rebooting or Digi X-Trak 3 is not able to communi
In some cases, while using Digi X-Trak 3 with firmware version 2.2.1.0, it can hang or continuously reboots and becomes inaccessible by Digi Dashboard Utility. In those cases we need to check the f...
https://www.digi.com/support/knowledge-base/how-to-recover-digi-x-trak-3-when-it-is-constantly
Jul 06, 2017
How to program kernel 3.10 images to ConnectCard Wi-i.MX28
Digi Embedded Yocto 1.4 build Linux kernel 3.10 has device tree support and needs updated U-Boot 2013 to boot it. Factory programmed ConnectCore/Card i.MX modules might still have an older U-Boot ...
https://www.digi.com/support/knowledge-base/how-to-program-kernel-3-10-images-to-connectcard-w
Jul 06, 2017
How to program custom firmware from microSD SD MMC card
Pre programmed U-Boot on i.MX modules offers Ethernet = tftp, USB (memory stick), maybe slow serial upload, or µSD/SD/MMC card to program your customer U-Boot and operating system firmware in...
https://www.digi.com/support/knowledge-base/how-to-program-custom-firmware-from-microsd-sd-mmc
Jul 06, 2017
Common Cellular Network Behaviors
Cellular Devices Going Dormant  All cellular networks will put cellular devices that are connected to the network into a 'dormant' state after 10-15 seconds of inactivity on the devic...
https://www.digi.com/support/knowledge-base/common-cellular-network-behaviors
Jul 06, 2017
Digi Connect Programmer Examples
PURPOSE The purpose of this document is to show some simple examples on how to use the Digi Connect Programmer utility. This utility is used for uploading a firmware image or other files to an emb...
https://www.digi.com/support/knowledge-base/digi-connect-programmer-examples
Jul 06, 2017
Can I install the Realport drivers from the command line?
INTRODUCTION Yes. From the command line, you can browse to the folder containing the RealPort Driver files and type: setup /?This will display the command line options for the RealPort driver.
https://www.digi.com/support/knowledge-base/can-i-install-the-realport-drivers-from-the-comman
Jul 06, 2017
RCI Over Serial Troubleshooting Tips
This document contains assorted troubleshooting tips for resolving RCI over serial problems.1) RCI over serial uses the following serial port settings (regardless of previous "data" mode ...
https://www.digi.com/support/knowledge-base/rci-over-serial-troubleshooting-tips
Jul 06, 2017
Where can I find the CAD files for your embedded modules?
We normally don't provide these. Please contact Digi Technical Support with further inquiries 952 912-3456 or www.digi.com/support 
https://www.digi.com/support/knowledge-base/where-can-i-find-the-cad-files-for-your-embedded-m
Jul 06, 2017
What is the recommended method of grounding the ME or WiME?
This article will describe how to mount the Digi Connect ME or WiME onto a customers product with proper grounding. The following text below is Digi''''s best practice for grounding...
https://www.digi.com/support/knowledge-base/what-is-the-recommended-method-of-grounding-the-me
Jul 06, 2017
Secure web page connection and display are very slow on NET+OS
Problem: You've created a NET+OS application that includes the secure web server component (AWS plus SSL/TLS). You find that when you first surf to your device's web page, the SSL/TLS hand...
https://www.digi.com/support/knowledge-base/secure-web-page-connection-and-display-are-very-sl
Jul 06, 2017
HOW TO: Determine if Digi Acceleport Serial Card ports are working in Windows 95/98/ME
Introduction: If you have a modem or loopback plug, you can verify that the Digi ports are functioning by downloading TTY.exe to test the ports.  Try using one of the following methods to tro...
https://www.digi.com/support/knowledge-base/how-to-determine-if-digi-acceleport-serial-card-po
Jul 06, 2017
HOW TO: Test and Troubleshoot a Portserver or Digi One family Serial Port - UNIX/Linux systems
Note:  Before attempting any of the three troubleshooting methods below, verify that you are using a Serial cable pinned specifically for Digi's RJ45 serial pinout. RJ45 serial cables...
https://www.digi.com/support/knowledge-base/how-to-test-and-troubleshoot-a-portserver-or-digi
Jul 06, 2017
We have plugged the board into a VGA monitor and redirecting output to tty0 (and it appears on the m
Some console codes that might be useful while using mplayer or gstreamer or other applications over the framebuffer device: Turn cursor off:# echo -e ''\033[?25l'' >/dev/tty0 T...
https://www.digi.com/support/knowledge-base/we-have-plugged-the-board-into-a-vga-monitor-and-r
Jul 06, 2017
Downgrading from U-Boot 1.1.4/1.1.6 to U-Boot 1.1.3 on CC9P9360 modules to run old WinCE5.x, LxNETES
EOLReplacementFS-382 U-Boot 1.1.3 NVRAM in EEPROM, R2 populated (EOL waived, still avail)CC-9P-T225-Z1 U-Boot 1.1.6 NVRAM in Flash, no R2 populatedFS-383 U-Boot 1.1.3 NVRAM in EEPROM, R2 populatedC...
https://www.digi.com/support/knowledge-base/downgrading-from-u-boot-1-1-4-1-1-6-to-u-boot-1-1
Jul 06, 2017
How do I change the default I2C bus frequency (speed), e.g. I have a I2C device which can only run a
In Digi Embedded Linux DEL-5.2 Change it here:   arch/arm/mach-s3c2443/mach-cc9m2443js.c:793 :  .bus_freq = ..for example: a value of 400 * 1000 leads to output: s3c2410-i2c s3c2410-i2c...
https://www.digi.com/support/knowledge-base/how-do-i-change-the-default-i2c-bus-frequency-spee
Jul 06, 2017
hotfix or update refuses to install on Digi Embedded Linux ESP
Digi Embedded Linux has to be installed as non-root user. Only this user should launch the ESP for development or update. The Workspace directory should be outside of the installation directory /us...
https://www.digi.com/support/knowledge-base/hotfix-or-update-refuses-to-install-on-digi-embedd
Jul 06, 2017
NET+OS 6.3 CC7U UNC20 not booting defaut MAC 00:04:F3:00:06:35 OUI
New CC7U ConnectCore 7U (UNC20) modules don't boot with old custom NET+OS 6.3 firmware, or the firmware shows always same default MAC address: 00:04:F3:00:06:35 or other malfunction of firmware...
https://www.digi.com/support/knowledge-base/net-os-6-3-cc7u-unc20-not-booting-defaut-mac-00-04
Jul 06, 2017
Is the NET+OS's SNTP implementation vulnerable to CVE-2014-9293?
Problem: A vulnerability was discovered in certain SNTP implementations, specifically according to the following web site:https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9293, "The ...
https://www.digi.com/support/knowledge-base/is-the-net-os-s-sntp-implementation-vulnerable-to
Jul 06, 2017
NET+OS SNTP Time Sample could not get the current time from the SNTP service
Many times, when a customer can not get the correct time, the SNTP servers they selected are not running. They would just need to select another SNTP server. You may search the net to find server a...
https://www.digi.com/support/knowledge-base/net-os-sntp-time-sample
Jul 06, 2017
How to complete a loop back or range test with the Digi XTend Radio
XTend-PKG-R™        RS-232/422/485 RF ModemConnect Hardware To install the modem and test its range, you need: * 2 XTend RF Modems. The two XTend RF Modems are referred ...
https://www.digi.com/support/knowledge-base/how-to-complete-a-loopback-or-range-test-with-the
Jul 06, 2017
Wince image created with the BSP 3.5.1 sources is not able to detect the Wi-Fi adapter on the CCWi-i
Problem:The wince image created with the BSP 3.5.1 sources and installed QFE's_after April 2013 is not able to detect the Wi-Fi adapter on the CCWi-i.MX53.Upon building the wince image using the de...
https://www.digi.com/support/knowledge-base/wince-image-created-with-the-bsp-3-5-1-sources-is
Jul 06, 2017
I added two entries to my platforms mmuTable and now my device will not boot
Problem: A customer was developing their own platform. When they got their BSP code updated their device would not boot up even with the simplest sample application. Analysis: Developing your own ...
https://www.digi.com/support/knowledge-base/i-added-two-entries-to-my-platforms-mmutable-and-n
Jul 06, 2017
Application Development for Yocto using Eclipse Yocto ADT
Application Development for Yocto using Eclipse Yocto ADT there is a very good video about getting started with Application Development for Yocto using Eclipse Yocto ADT :https://www.youtube....
https://www.digi.com/support/knowledge-base/application-development-for-yocto-using-eclipse-yo
Jul 06, 2017
Is NET+OS vulnerable to the GHOST exploit?
Problem: This knowledgebase article addresses an exploit entitled GHOST. Officially it is known as CVE-2015-0235. The GHOST name comes from GetHOSTByName. It causes a buffer overflow in c...
https://www.digi.com/support/knowledge-base/is-net-os-vulnerable-to-the-ghost-exploit
Jul 06, 2017
Is there a document that describes porting applications from the NET+OS V6.x development environment
Problem: We have had a number of requests for a document describing the application porting process from the NET+OS V6.x development environment to the NET+OS V7.x development environmen...
https://www.digi.com/support/knowledge-base/is-there-a-document-that-describes-porting-applica
Jul 06, 2017
Const keyword in Dynamic C
For a more complete summary, please reference section 4.4 of the DC User’s Manual This is a summary of the information found in section 4.4 of the DC User’s ManualSimple constantsThe const&...
https://www.digi.com/support/knowledge-base/const-keyword-in-dynamic-c
Jul 06, 2017
What connectors are used on the BL4S200?
The connectors are located in the BL4S200 User's Manual in the section "Section 3.1.1 Connectors"Users Manual: BL4S200 C-Programmable Single-Board Computer with Networking  
https://www.digi.com/support/knowledge-base/what-connectors-are-used-on-the-bl4s200
Jul 06, 2017
Windows, NET+OS or Linux Embedded License or installation key missing
Customer owning a Digi Embedded ConnectCore, Digi Connect ME (9210) or ConnectCard module and asking how to get the customized firmware images, would need to have either Windows Embedded, NET+OS or...
https://www.digi.com/support/knowledge-base/windows-or-linux-embedded-license-or-installation
Jul 06, 2017
What RF and electrical immunity tests were performed on the Digi Connect ME?
Problem:      A customer asked whether any or all of the following tests were performed on the Digi Connect ME:     EN 61000-4-2     EN 61000-4-3 &n...
https://www.digi.com/support/knowledge-base/what-rf-and-electrical-immunity-tests-were-perform
Jul 06, 2017
What is the meaning of -B in part number DC-ME-Y402-S-B?
Problem:     We received a question from a customer asking the meaning of the "-B" suffix in part number DC-ME-Y402-S-B. From outside of Digi this information may be hard to ac...
https://www.digi.com/support/knowledge-base/what-is-the-meaning-of-b-in-part-number-dc-me-y402
Jul 06, 2017
What is Digi International's Environmental Policy?
Please see the information at this link for Digi's current position.http://www.digi.com/aboutus/environment.jsp
https://www.digi.com/support/knowledge-base/what-is-digi-internationals-environmental-policy
Jul 06, 2017
Connect ME 9210 dynamic frequency scaling of CPU speed may overclock and overheat CPU
The NS9210 CPU used in Digi Connect ME 9210 modules has a hardware register SYS_CLOCK, to change the CPU frequency during run time in order to save power or improve processing performance. Digi do...
https://www.digi.com/support/knowledge-base/connect-me-9210-dynamic-frequency-scaling-of-cpu-s
Jul 06, 2017
Why does NET+OS have multiple methods for enabling & disabling interrupts?
Problem:     While looking through the NET+OS BSP source code, you have found multiple methods  for enabling and disabling interrupts. This can be confusing if you ar...
https://www.digi.com/support/knowledge-base/why-does-net-os-have-multiple-methods-for-enabling
Jul 06, 2017
How do I measure heap usage in a NET+OS application?
Problem:      You have developed a NET+OS application and are concerned about the amount of RAM (heap) consumed by the application, either as a whole or at different stages of ...
https://www.digi.com/support/knowledge-base/how-do-i-measure-heap-usage-in-a-net-os-applicatio
Jul 06, 2017
Why do some of my XBee Network devices have an unspecified Product Type, while others show valid inf
The "Product Type" column shown below is part of the Network View of the XBee Devices table from a ConnectPort X8 gateway.  The table is located at Configuration > XBee Netwo...
https://www.digi.com/support/knowledge-base/why-do-some-of-my-xbee-network-devices-have-an-uns
Jul 06, 2017
Freescale i.MX6 data sheet and reference manual
Freescale iMX6 data sheet: http://cache.freescale.com/files/32bit/doc/data_sheet/IMX6DQIEC.pdf?fasp=1&WT_TYPE=Data%20Sheets&WT_VENDOR=FREESCALE&WT_FILE_FORMAT=pdf&WT_ASSET=Documenta...
https://www.digi.com/support/knowledge-base/freescale-i-mx6-data-sheet-and-reference-manual
Jul 06, 2017
Getting a MC7354 Module on a Digi TransPort to Work with Sprint
There are a few things that should be done to get a TransPort, with a MC7354 module, working with Sprint.  Please see below:   1) You will first need to get the Sprint profile file...
https://www.digi.com/support/knowledge-base/getting-a-mc7354-module-on-a-transport-to-work-wit
Jul 06, 2017
HOW TO: Install RealPort in Red Hat EL or CentOS
 Download the latest driver from the Digi Technical Support site: https://hub.digi.com/support/products/realport/?path=/support/asset-collection/connect-sp-os-specific-drivers/Log the install...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-red-hat-el-or-centos-6
Jul 06, 2017
HOW TO: Install RealPort in Ubuntu
 Installation Steps: Obtain the latest driver from the Digi Technical Support site: https://hub.digi.com/support/products/realport/?path=/support/asset-collection/connect-sp-os-specific-driv...
https://www.digi.com/support/knowledge-base/how-to-install-realport-in-ubuntu-14-04-linux
Jul 06, 2017
Converting CC6 SBC Android kit to Yocto
Refer documentation page ConnectCore 6 Android/Yocto Getting Started Guide (SBC) Flash Yocto images onto SBC . Please make sure that you are updating Uboot firmware as well.Then in next boot if SBC...
https://www.digi.com/support/knowledge-base/converting-cc6-sbc-android-kit-to-yocto
Jul 06, 2017
2GB limit on Rabbit SD cards
You will need to run the latest version of Dynamic C 10.72 in order to use 2GB SD cards in Rabbit products.  Older versions than DC10.64 are only capable of 1GB capacity SD cards.&nb...
https://www.digi.com/support/knowledge-base/2gb-limit-on-rabbit-sd-cards
Jul 06, 2017
What is the maximum length allowable for a single USB cable?
Per the USB specifications, the maximum cable length from a USB port (or USB hub) to a USB peripheral device is as follows: For a Low Speed (USB 1.0) device:  3 meters (about 10 feet) For Fu...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-length-allowable-for-a-single
Jul 06, 2017
What Rabbit product would you recommend? We need an SBC with WiFi, DAC, ADC, RS-485, and RS-232
I would recommend our WiFi board, the BL5S220, specs available here http://www.digi.com/products/wireless-wired-embedded-solutions/single-board-computers/bl4s200#specs .  This SBC ticks off al...
https://www.digi.com/support/knowledge-base/what-rabbit-product-would-you-recommend-we-need-an
Jul 06, 2017
What hardware do I need to purchase in order to clone my program from one RCM3400 to another.
Since the PROG header is on the protoboard for this tiny core module, you need to purchase two dev boards, the two RCM3400s, and the cloning board.  You can purchase the cloning board at ...
https://www.digi.com/support/knowledge-base/what-hardware-do-i-need-to-purchase-in-order-to-cl
Jul 06, 2017
Does the antenna come with the RCM6600W kit and/or can it be purchased separately?
The antenna comes with both the Standard and Deluxe kit for the RCM6600W.  You can also purchase it separately.  It is part number 101-1295 and can be found at our online store here http:...
https://www.digi.com/support/knowledge-base/does-the-antenna-come-with-the-rcm6600w-kit-and-or
Jul 06, 2017
Does Rabbit offer any replacement part numbers with the same form, fit, and function for the followi
Those are old part numbers that represent non ROHS parts.The following part numbers are valid and are still available20-101-0389 SR920020-101-0423 SR931020-101-0486 SR915020-101-0512 SR9010
https://www.digi.com/support/knowledge-base/does-rabbit-offer-any-replacement-part-numbers-wit
Jul 06, 2017
I swapped out the core module on my Single Board Computer, what do I need to do next?
When you change the core module on an SBC, you will need to re-write the IDblock. The sample can be found under "Documentation "->"General Documentation" for the version of D...
https://www.digi.com/support/knowledge-base/i-swapped-out-the-core-module-on-my-single-board-c
Jul 06, 2017
When inspecting an X4 gateway device on the cloud does the gateway have an internal event log that I
On the X4 what you are looking for is the event log. You can access this through the Web GUI or through Device Cloud To access the event log on Device Cloud go to the Command Line Interface and...
https://www.digi.com/support/knowledge-base/when-inspecting-an-x4-gateway-device-on-the-cloud
Jul 06, 2017
I have a NET+OS-based web application but when I access files they are 0 (zero) length
Problem:     You have developed a NET+OS-based application which includes the AWS web server and the application includes file system access. Maybe you have also included the FTP se...
https://www.digi.com/support/knowledge-base/i-have-a-net-os-based-web-application-but-when-i-a
Jul 06, 2017
Enabling additional serial ports in Android (AADK) for ConnectCard for Wi-i.MX28
I tested a CCARDWMX28 with aadk-1.4.0.5 and works fine using the AUART2. The default images have enabled the AUART2(TTL) and works fine with the SerialConsole app using the node /dev/ttySP2. &nbs...
https://www.digi.com/support/knowledge-base/enabling-additional-serial-ports-in-android-aadk-f
Jul 06, 2017
How to install and use Wireshark (Ethereal) for Ethernet Packet Sniffing
Why use Wireshark ?Wireshark is a tool that allow you to capture Ethernet packets sent/received on one or more interfaces of your laptop. It can be very useful in many cases, when you want to see w...
https://www.digi.com/support/knowledge-base/how-to-install-and-use-wireshark-ethereal-for-ethe
Jul 06, 2017
How to enable I2C in Linux kernel for Android for ConnectCore i.MX53 module
To enable i2c-2 in Linux kernel for Android you may use the following patches:   diff --git a/arch/arm/mach-mx5/mx53_ccwmx53js.c b/arch/arm/mach-mx5/mx53_ccwmx53js.c index 86fef8580197..29f...
https://www.digi.com/support/knowledge-base/how-to-enable-i2c-in-linux-kernel-for-android-for
Jul 06, 2017
Does the Digi Connect ME 9210 module need to have a JTAG port for the serial connection to work?
Question: Does the Digi Connect ME 9210 module need to have a JTAG port for the serial connection to work? The production version  does not have a JTAG port.Answer:No, the primary serial ...
https://www.digi.com/support/knowledge-base/does-the-digi-connect-me-9210-module-need-to-have
Jul 06, 2017
Where can I find the latest version of the schematics of Power Over Ethernet POE Application Kit?
Question: I have recieved your POE Application Kit and it does not seem to match the schematics posted on POE Application Kit Documentation here: http://www.digi.com/support/productdetail...
https://www.digi.com/support/knowledge-base/where-can-i-find-the-latest-version-of-the-schemat
Jul 06, 2017
Bootstrapping options on ConnectCore wi-i.mx53 module
ConnectCore wi-i.mx53 module is internally bootstrapped to boot from FLASH. Additional external circuitry is required only if other user-selectable  boot options are required.The CCWMX53 modul...
https://www.digi.com/support/knowledge-base/bootstrapping-options-on-connectcore-wi-i-mx53-mod
Jul 06, 2017
Please provide the datasheet/user’s manual for part number 20-101-0537.
 That part number is for the OP7200 with larger memory.  We have a datasheet for the OP7200 but not for the custom OP7200 with bigger flash and ram(512K/512K).  Those are the only di...
https://www.digi.com/support/knowledge-base/please-provide-the-datasheet-user-s-manual-for-par
Jul 06, 2017
How can I protect my code once I transfer it to the Flash memory of a Rabbit board?
The following is from an Ask Larry article:  Let me first say to please keep in mind that the Rabbit processors do not have any internal program memory. Because of this, anyone who has physic...
https://www.digi.com/support/knowledge-base/how-can-i-protect-my-code-once-i-transfer-it-to-th
Jul 06, 2017
Are there newer low power Rabbit boards than the LP3500
Digi has not made a newer Rabbit board that is designed specifically for low power consumption but it is possible to shut down various parts of the board with software functions in Dynamic C.  ...
https://www.digi.com/support/knowledge-base/are-there-newer-low-power-rabbit-boards-than-the-l
Jul 06, 2017
installing Digi Embedded Linux with updates on a machine without internet access
Installing Digi Embedded Linux with updates on a machine without internet accessInstall the latest version of Digi Embedded Linux on a real or virtual machine with internet access first.Run package...
https://www.digi.com/support/knowledge-base/installing-digi-embedded-linux-with-updates-on-a-m
Jul 06, 2017
Where can I find the schematics for the RCM54xx?
You can find schematics for the RCM54xx at the following link:http://ftp1.digi.com/support/documentation/0900266_b.pdf
https://www.digi.com/support/knowledge-base/where-can-i-find-the-schematics-for-the-rcm54xx
Jul 06, 2017
Generating SDK for Digi Embedded Yocto fails with "ERROR: Nothing PROVIDES '–c' "
customer may experience the error generating SDK using following command:bitbake dey-image-graphical –c populate_sdk   NOTE: Started PRServer with DBfile: /home/josep/Projectes/Zeus/work...
https://www.digi.com/support/knowledge-base/generating-sdk-for-digi-embedded-yocto-fails-with
Jul 06, 2017
What is the maximum junction temperature and junction-to-ambient thermal resistance of NS9215 microp
The only data we received from the FAB is in ns9215 HRM: Junction temperature TJ 125°C Theta Ja = 31.7 oC/W Tj = Ta + (Theta Ja x W) Where: Tj = Temperature junction Ta = Temperature am...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-junction-temperature-and-junct
Jul 06, 2017
unable to login to module running Digi Embedded Linux via ssh or ftp
By default there is no root password set (blank password) in modules running Digi Embedded Linux. This will prevent users from being able to login to it using ssh or ftp.To correct this, please ass...
https://www.digi.com/support/knowledge-base/unable-to-login-to-module-running-digi-embedded-li
Jul 06, 2017
what does PortEnableStatus bit in USB OHCI HcRhPortStatus register Address: 0x90801054 means on NS9
USB implements the OHCI (Open Host Controller Interface), so there is much more information in that specification than what is present in the 9360 spec. The OHCI spec can be found online. From...
https://www.digi.com/support/knowledge-base/what-does-portenablestatus-bit-in-usb-ohci-hcrhpor
Jul 06, 2017
"Could not open serial port" error message
The error message  “could not open serial port” is not a Dynamic C error message. The error is caused by not opening the correct port that is attached to your product, or the se...
https://www.digi.com/support/knowledge-base/could-not-open-serial-port-error-message
Jul 06, 2017
How to redirect video and audio to HDMI on cc6 SBC with DEY
This is documented in the Linux BSP guide. SBC CC6 documentation can be found here:http://www.digi.com/support/productdetail?pid=5597&type=documentationConnectCore 6 Linux BSP Reference Manual ...
https://www.digi.com/support/knowledge-base/how-to-redirect-video-and-audio-to-hdmi-on-cc6-sbc
Jul 06, 2017
Where can I find Tech Note TN213 Rabbit Serial Port Software
You can find TN213 at the following link:http://ftp1.digi.com/support/documentation/0220059_e.pdf
https://www.digi.com/support/knowledge-base/where-can-i-find-tech-note-tn213-rabbit-serial-por
Jul 06, 2017
What is the part number for the RCM2200/RCM2300 Prototyping Board?
The RCM2200/RCM2300 proto board is part number 101-0458 and can be found at Digikey or Mouser, or you can call sales at Digi to purchase.
https://www.digi.com/support/knowledge-base/what-is-the-part-number-for-the-rcm2200-rcm2300-pr
Jul 06, 2017
What connectors are used on the BL2500? (20-101-0602)
  The BL2500 has 3 different size Molex connectors.1x10 is part number 22-01-21071x4 is part number 09-50-30411x2 is part number 09-50-3021These are Molex part numbers.  
https://www.digi.com/support/knowledge-base/what-connectors-are-used-on-the-bl2500-20-101-0602
Jul 06, 2017
What is the estimated date of End of manufacturing (EOL) for the Rabbit 2000 Microprocessor , part n
The Rabbit 2000 microprocessor, part number 20-668-0003, We have purchased thousands of chips to support the line for another 3-5 years.
https://www.digi.com/support/knowledge-base/what-is-the-estimated-date-of-end-of-manufacturing
Jul 06, 2017
Where can I purchase the 1.27 mm programming cable?
you can find the programming cables at the following link:http://www.digi.com/products/wireless-wired-embedded-solutions/solutions-on-module/rabbitcore/rcm4000#models   The USB cable is 20-10...
https://www.digi.com/support/knowledge-base/where-can-i-purchase-the-1-27-mm-programming-cable
Jul 06, 2017
Where can I purchase the 2mm serial programming cable 20-101-0513?
You can purchase the 2mm serial programming cable at the following link:http://www.digi.com/products/wireless-wired-embedded-solutions/single-board-computers/bl2100#modelsP/N: 20-101-0513.
https://www.digi.com/support/knowledge-base/where-can-i-purchase-the-2mm-serial-programming-ca
Jul 06, 2017
Rebuilding or upgrading version of ntp/ntpd used in Digi Embedded Linux
You can see sources for openntpd we used on DVD:DVD\toolchain\packages\openntpd-3.9p1.tar.gz You can see how we configured and built it also on DVD:DVD\toolchain\del_toolchain\packages\openntp...
https://www.digi.com/support/knowledge-base/rebuilding-or-upgrading-version-of-ntp-ntpd-used-i
Jul 06, 2017
Is it possible to use ConnectCore Wi-9P 9215 as Wireless Access Point?
Question: Is it possible  to use ConnectCore Wi-9P 9215 as Wireless Access Point ?  Answer:  Unfortunately, it is not possible to use this module in AP mode. We, however have a simi...
https://www.digi.com/support/knowledge-base/is-it-possible-to-use-connectcore-wi-9p-9215-as-wi
Jul 06, 2017
Is the NET+OS development environment vulnerable to CVE-2014-9296
Problem: According to site https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9296,"The receive function in ntp_proto.c in NTP before 4.2.8 continues to execute after detecting a certai...
https://www.digi.com/support/knowledge-base/is-the-net-os-development-environment-vulnerable-t
Jul 06, 2017
Is the NET+OS development environment vulnerable to CVE-2014-9295?
Problem: According to https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9295, "Multiple stack-based buffer overflows in ntpd in NTP before 4.2.8 allow remote attackers to execute...
https://www.digi.com/support/knowledge-base/is-the-net-os-development-environment-vulnerab-(1)
Jul 06, 2017
Is the NET+OS development environment vulnerable to CVE-2014-9294?
Problem: A vulnerability was discovered in certain NTP implementations, specifically as described in, https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-9294, "util/ntp-keygen.c i...
https://www.digi.com/support/knowledge-base/is-the-net-os-development-environment-vulnerab-(2)
Jul 06, 2017
What are the temperature specs for the RCM3309 vs. RCM3319?
-40 to 85C for both
https://www.digi.com/support/knowledge-base/what-are-the-temperature-specs-for-the-rcm3309-vs
Jul 06, 2017
Does Digi still sell the SIB-2 board for programming the Rabbit CM7200?
In order to program the CM7200 series, you need a SIB-2 board. See page 30 of the user manual at http://ftp1.digi.com/support/documentation/0190018_f.pdf.  Unfortunately, we do ...
https://www.digi.com/support/knowledge-base/does-digi-still-sell-the-sib-2-board-for-programmi
Jul 06, 2017
On module Internal RTC via PMIC not keeping time on new i.mx53 JSK development board (30013721-03)
Due to a recently discovered bug in the DIALOG PMIC used on the CCiMX53 module that may lead to loss of time at low temperatures in some scenarios, Digi has redesigned the JSK development board and...
https://www.digi.com/support/knowledge-base/on-module-internal-rtc-via-pmic-not-keeping-time-o
Jul 06, 2017
How can I tell if a Rabbit board is RoHS compliant?
Development and Application Kits are not required to be RoHS compliantRabbit has placed a prefix of 20- in front of all finish good product part numbers to indicate RoHS compliance.
https://www.digi.com/support/knowledge-base/how-can-i-tell-if-a-rabbit-board-is-rohs-compliant
Jul 06, 2017
Is the Rabbit 4000 processor AT58206-UL2T the same as part number 20-668-0024?
Yes, this is the part number for the Rabbit 4000 processor with those markings.
https://www.digi.com/support/knowledge-base/is-the-rabbit-4000-processor-at58206-ul2t-the-same
Jul 06, 2017
How much does the BL4S100 weigh?
The BL4S100 weighs .256 lbs.  which converts to 4.096 ounces.
https://www.digi.com/support/knowledge-base/how-much-does-the-bl4s100-weigh
Jul 06, 2017
Has there been any hardware change to the BL1600 in the last two years?
No hardware changes have been made to the BL1600 since 2007.
https://www.digi.com/support/knowledge-base/has-there-been-any-hardware-change-to-the-bl1600-i
Jul 06, 2017
What is the bit rate on the HDLC ports E and F on the RCM5700?
The MAX baud rate is 115,200 for the RCM5700, the bit rate is eight to ten times that. We typically don’t publish those numbers because it depends on data bits, stop bits, etc.
https://www.digi.com/support/knowledge-base/what-is-the-bit-rate-on-the-hdlc-ports-e-and-f-on
Jul 06, 2017
What is the max voltage on the I/O on the RCM5700?
The max voltage at the IO pins cannot exceed the supply voltage (3.3V +/-5%) without additional current protection. 
https://www.digi.com/support/knowledge-base/what-is-the-max-voltage-on-the-i-o-on-the-rcm5700
Jul 06, 2017
Is Part# 668-0003 non-RoHS Rabbit 2000 still actively manufactured and if so is there an end of Lif
Part# 668-0003 is the obsolete non-RoHS Rabbit 2000.  It has been replaced with the same chip but RoHS.   The new part number is Part# 20-668-0003.  This is still the Rabbit 2000. ...
https://www.digi.com/support/knowledge-base/is-part-668-0003-non-rohs-rabbit-2000-still-active
Jul 06, 2017
What are the default parameters for the firmware on the XBee of the BL4S100?
The firmware that comes installed on the XBee included on the SBC is router firmware in API mode.  It also comes with the ID of 0123456789ABCDEF.Here is the complete .pro file:XB24-ZB_234...
https://www.digi.com/support/knowledge-base/what-are-the-default-parameters-for-the-firmware-o
Jul 06, 2017
We are using the RCM3200 in a new design and it would be helpful if we could get a 3D model of the m
I am sorry, but we do not provide any Rabbit 3D models to customers. The only thing we provide is the schematics for the RCM3200 and that is available on our website athttps://www.digi.com/suppor...
https://www.digi.com/support/knowledge-base/we-are-using-the-rcm3200-in-a-new-design-and-it-wo
Jul 06, 2017
How much amperage is available at J2 on the BL2500 with 12V power supplied?
From the BL2500 user manual at this link https://hub.digi.com/support/products/system-on-modules/rabbitcore-sbc-bl-series/ Keep in mind that the Coyote draws 377 mA from the Vcc supply, and that t...
https://www.digi.com/support/knowledge-base/how-much-amperage-is-available-at-j2-on-the-bl2500
Jul 06, 2017
Why am I getting a RST 38 error in Dynamic C?
Regarding the RST 38 error, RST 38 is not used by Dynamic C. The opcode for a RST 38 is 0xFF which is the same as an erased portion of the flash. What is probably happ...
https://www.digi.com/support/knowledge-base/why-am-i-getting-a-rst-38-error-in-dynamic-c
Jul 06, 2017
I cannot get HDLC working on my RCM6700.
We have a patch for the HDLC_packet.lib is incorporated into our latest release Dynamic C 10.72E.  This patch adds support for Rabbit 4000 to Rabbit 6000 boards.  Click on link;  ht...
https://www.digi.com/support/knowledge-base/i-cannot-get-hdlc-working-on-my-rcm6700
Jul 06, 2017
What are the CFG0...CFG5 pins for on the Rabbit 6000 processor?
These pins are primarily used for production testing. More information is on pages 380 and 390 of the Rabbit 6000 processor manual. In this document CFG0-5 pins are called TEST0-5.
https://www.digi.com/support/knowledge-base/what-are-the-cfg0-cfg5-pins-for-on-the-rabbit-6000
Jul 06, 2017
Does Digi include a CD with the device and terminal server products?
No,  Digi International went green March 8th 2011 and stopped including a CD in the box. All of the information that was once found on the CD can now be found on the Digi support site.
https://www.digi.com/support/knowledge-base/does-digi-include-a-cd-with-the-device-and-termina
Jul 06, 2017
What are the part numbers for the screw terminal blocks
The 9 pin serial port screw terminal block is part number 76000650. The 2 pin power screw terminal block is part number 76000651.Digi One IAP
https://www.digi.com/support/knowledge-base/what-are-the-part-numbers-for-the-screw-terminal-b
Jul 06, 2017
What are the torque specification for the two screw terminal blocks used with the Digi One IAP?
The torque specification for the two screw terminal blocks 76000650 & 76000651 are 2 -2.2 in-lbs, or 0.22 – 0.25 Nm.  
https://www.digi.com/support/knowledge-base/what-are-the-torque-specification-for-the-two-scre
Jul 06, 2017
How to Change Carriers on Sierra Wireless MC7354 (Gobi LTE) Cellular Modules
Digi TransPort WR (SarOS) routers that contain the Sierra Wireless MC7354 (L5 variant) cellular module have the ability to work on multiple carriers, such as AT&T, Verizon, Sprint, Rogers, TELU...
https://www.digi.com/support/knowledge-base/how-to-change-carriers-on-sierra-wireless-mc7354-g
Jul 06, 2017
I want to build the Rabbit programming cable into my system. Can you assist?
Here is the schematic for the programming cable http://ftp1.digi.com/support/documentation/0900128_d.pdf .  The level converter inside is FTDI part number FT232RL.
https://www.digi.com/support/knowledge-base/i-want-to-build-the-rabbit-programming-cable-into
Jul 06, 2017
What is the weight of the BL4S100? 20-101-1255
  .256 lbs which converts to 4.096 ounces
https://www.digi.com/support/knowledge-base/what-is-the-weight-of-the-bl4s100-20-101-1255
Jul 06, 2017
How do I install the correct USB drivers for Dynamic C?
The easiest way to install the correct driver is to have the Rabbit board attached to your PC with the programming cable and apply power before installing Dynamic C.  This will override the de...
https://www.digi.com/support/knowledge-base/how-do-i-install-the-correct-usb-drivers-for-dynam
Jul 06, 2017
What issues does the Dynamic C 10.72 TCP patch address?
The Dynamic C 10.72 addressed the following TCPIP issue: The test for the ACK number in the RST packet was off-by-one, because it did not take into account the possibility of the RST being in ...
https://www.digi.com/support/knowledge-base/what-issues-does-the-dynamic-c-10-72-tcp-patch-add
Jul 06, 2017
Where can I find the schematics for the RCM6700?
You can find the RCM6700 schematics at the following link:http://www.digi.com/products/wireless-wired-embedded-solutions/solutions-on-module/rabbit-minicore/rcm6700#docs
https://www.digi.com/support/knowledge-base/where-can-i-find-the-schematics-for-the-rcm6700
Jul 06, 2017
I have a Rabbit SBC (single board computer) that has been damaged and wish to replace this while kee
We sell the core modules separately but not the SBC. You would need to buy a new SBC.
https://www.digi.com/support/knowledge-base/i-have-a-rabbit-sbc-single-board-computer-that-has
Jul 06, 2017
Why are there bad blocks on the NAND flash for the RCM3900?
There is a spec for a number of invalid blocks to be labeled as such at the factory.  According to the Samsung datasheet specs for the 32MB NAND flash for the RCM3900, part number K9F5608...
https://www.digi.com/support/knowledge-base/why-are-there-bad-blocks-on-the-nand-flash-for-the
Jul 06, 2017
Where can I purchase the RS-232-to-USB converter cable? 20-151-0178?
The RS-232-to-USB converter cable 20-151-0178 can be purchased at the following link:http://store.digi.com/index.cfm?fuseaction=product.display&Product_ID=2170
https://www.digi.com/support/knowledge-base/where-can-i-purchase-the-rs-232-to-usb-converter-c
Jul 06, 2017
I am looking for the Rabbit 6000 instruction set, and can only find documentation that includes up t
A separate instruction set manual was never written for the Rabbit 6000.  You can use the Rabbit 5000 instruction reference manual at the following link;  Instruction Reference Manua...
https://www.digi.com/support/knowledge-base/i-am-looking-for-the-rabbit-6000-instruction-set-a
Jul 06, 2017
What is the MTBF for the RCM6750?
The MTBF for the RCM6750 20-101-1320:Digi Quality LevelTemperature = 40C FITs: 499 MTBF: 2002399 hours, 228.58 years
https://www.digi.com/support/knowledge-base/what-is-the-mtbf-for-the-rcm6750
Jul 06, 2017
Can I add more than one Digi Smart Energy gateway on my HAN?
This will not work well.  Having more than one IP gateway on the HAN will cause confusion and what appears to be data loss as there is no single route to push up the data to the Digi Device Cloud.A...
https://www.digi.com/support/knowledge-base/can-i-add-more-than-one-digi-smart-energy-gateway
Jul 06, 2017
Example DIA Using Timers With XBee Smart Plug and XBee LTH Readings
Example DIA Using Timers With XBee Smart Plug and XBee LTH ReadingsThe following DIA .yml file example uses the Alarm Clock available from the Digi Dia wiki and is placed into the DIA src/devices&n...
https://www.digi.com/support/knowledge-base/example-dia-using-timers-with-xbee-smart-plug-and
Jul 06, 2017
ConnectPort X2e SE (Smart Energy) Troubleshooting
ConnectPort X2e SE (Smart Energy) TroubleshootingDigi Device CloudBy default, gateways point to the http://devicecloud.digi.com production server (some older gateways may point to my.idigi.com...
https://www.digi.com/support/knowledge-base/connectport-x2e-se-smart-energy-troubleshooting
Jul 06, 2017
TCP/IP transfer rate
In rough terms on an older product (RCM3200) we were able to sustain a 4Mbit/s data rate. That translates to 500K Bytes/second. 30 MBytes/minute. 1.8G Bytes/hour.So we should be in the ball park. N...
https://www.digi.com/support/knowledge-base/tcp-ip-transfer-rate
Jul 06, 2017
Using DC supplies to VBAT(VLIO) and VCHRG simultaneously will cause damage to charger circuit
Using DC supplies to VBAT(VLIO) and VCHRG simultaneously must be avoided. It can damage charger circuit.  Using a power supply as a battery is OK as long as the charging circuit is disab...
https://www.digi.com/support/knowledge-base/using-dc-supplies-to-vbat-vlio-and-vchrg-simultane
Jul 06, 2017
U-Boot CRC calculation wrong when updating files on Connect ME 9210
When I update partitions from U-Boot on Digi Connect ME 9210, e.g.: CME9210# update linux TFTP from server xxx; our IP address is xxx Filename 'uImage-cme9210js'. Load address: 0x200000...
https://www.digi.com/support/knowledge-base/u-boot-crc-calculation-wrong-when-updating-files-o
Jul 06, 2017
Drawing/Dimensions for Xstream 900 MHz and 2.4 GHz

https://www.digi.com/support/knowledge-base/drawing-dimensions-for
Jul 06, 2017
HOW TO: Run rpdump in Linux
 Certain situations may require detailed debugging of the Linux RealPort driver where Digi Technical Support will provide an rpdump binary. All port processes (including any gettys running on...
https://www.digi.com/support/knowledge-base/how-to-run-rpdump-in-linux
Jul 06, 2017
How can i find the RoHS Material Composition Declaration for a Digi device?
What is Digi behavior about RoHS compliance?Digi International is committed to comply with the requirements of all applicable environmental legislation and regulations, including the restriction of...
https://www.digi.com/support/knowledge-base/how-can-i-find-the-rohs-material-composition-decla
Jul 06, 2017
NEO BSOD Windows bluescreen
The current release v9.3.62.0 (Rev E) Neo driver has a known bug that may result in a Windows BSOD (bluescreen). Until a newer driver is released with the bug fix, at this time, there ar...
https://www.digi.com/support/knowledge-base/neo-bsod-windows-bluescreen
Jul 06, 2017
How to change TCP and UDP Socket port number on PortServer TS and Digi One
TCP and UDP Socket port numbers are based on the "Base Socket" number, so, in order to change TCP and/or UDP Socket port numbers, the Base Socket number must be changed. Within the Web U...
https://www.digi.com/support/knowledge-base/how-to-change-tcp-and-udp-socket-port-number-on-po
Jul 06, 2017
Understanding LTE Signal Strength Values
Below is a chart that shows what values are considered good and bad for the LTE signal strength values:     Below are explanations of these values (and also RSSI in relation to LTE): ...
https://www.digi.com/support/knowledge-base/understanding-lte-signal-strength-values
Jul 06, 2017
PortServer TS Radius Authentication to HTTP and HTTPS
With PortServer TS products, only root can access the Web, meaning there is no option to radius auth via HTTP/HTTPS.  This product line supports radius authentication to the command line and/o...
https://www.digi.com/support/knowledge-base/portserver-ts-radius-authentication-to-http-and-ht
Jul 06, 2017
Differences between Hubport models regarding DC and Captive
 "Captive" Hubports have a permanently connected (captive) upstream USB cable.  Non-Captive Hubports have an upstream USB port and include a USB cable.  In other words...
https://www.digi.com/support/knowledge-base/differences-between-hubport-models-regarding-dc-an
Jul 06, 2017
Can you give me details on the BL2100?
The BL2100 is an advanced single-board computer that incorporates the powerful Rabbit2000 microprocessor, flash memory, static RAM, digital I/O ports, A/D converter inputs,D/A converter outputs, RS...
https://www.digi.com/support/knowledge-base/can-you-give-me-details-on-the-bl2100
Jul 06, 2017
What is the TCPIP data transfer rate for the RCM6700?
No actual speed tests have been done on the RCM6700.  However, in rough terms on an older product (RCM3200) we were able to sustain a 4Mbit/s data rate. That translates to 500K Bytes/second. 3...
https://www.digi.com/support/knowledge-base/what-is-the-tcpip-data-transfer-rate-for-the-rcm67
Jul 06, 2017
Connect ME and ME 9210 reset pin recommendations
Hardware reference manual http://ftp1.digi.com/support/documentation/90001247_C.pdf statement about RESET:Pulling pin 8 low with an open drain driver will force the module into a hard reset state. ...
https://www.digi.com/support/knowledge-base/connect-me-and-me-9210-reset-pin-recommendations
Jul 06, 2017
eMMC flash chips used on ConnectCore i.MX6
The commercial temperature range CC6 variants support only -25°C / 85°C with Sandisk eMMC. The industrial temperature range CC6 variants support -40°C / 85°C with Micron MTFC4GACAA...
https://www.digi.com/support/knowledge-base/emmc-flash-chips-used-on-connectcore-i-mx6
Jul 06, 2017
Is a HDCP license needed for ConnectCore i.MX6?
Some of the Digi ConnectCore i.MX6 modules, e.g. using FreeScale i.MX6 QuadCore CPU, do have hardware support for High bandwidth Digital Content Protection (HDCP) e.g. for HDMI. If you use this fe...
https://www.digi.com/support/knowledge-base/is-a-hdcp-license-needed-for-connectcore-i-mx6
Jul 06, 2017
Serial port example for X4, X2, XBee gateways
The current examples that are provided for the Digi XBee Gateway products such as the Connect Port X2, X2e, and X4 all can be found https://github.com/digidotcomFor customers who have access t...
https://www.digi.com/support/knowledge-base/serial-port-example-for-x4-x2-cc-wan-gateways
Jul 06, 2017
SuSE 8.2 RealPort Installation Instructions
Preparing for the Installation:In SuSE 8.2, we had to download and install the following the kernel and kernel source images.After these are installed, please try installing the latest driver using...
https://www.digi.com/support/knowledge-base/suse-8-2-realport-installation-instructions
Jul 06, 2017
Why can't I control PB0 and PB1 on the RCM5700?
PB0 is used for the serial flash on the RCM5700 and should not be used for GPIO.  This is in the manual, page 31.  PB1 is used as the clock for the programming port and cannot be used dur...
https://www.digi.com/support/knowledge-base/why-can-t-i-control-pb0-and-pb1-on-the-rcm5700
Jul 06, 2017
Do PortServer TS models support TLS encryption?
Yes, PortServer TS models support TLS 1.0 encryption for HTTPS and the Digi RealPort driver when using encrypted RealPort.
https://www.digi.com/support/knowledge-base/do-portserver-ts-models-support-tls-encryption
Jul 06, 2017
Is the ClassicBoard fanout cable compatible with the Neo PCIe?
The Classicboard has a DB78 style connector/interface, and the Neo PCIe has an HD68 style connector/interface,  so the cables aren’t compatible.  With that being said, you can use t...
https://www.digi.com/support/knowledge-base/is-the-classicboard-fanout-cable-compatible-with-t
Jul 06, 2017
Do any Rabbit boards support SNMP V2 or V3?
Dynamic C only supports SNMP V1.  We have no support for SNMP V2 or V3.   Details on the Dynamic C SNMP driver are in volume 2 of the TCPIP User Manual at this link http://www.digi.c...
https://www.digi.com/support/knowledge-base/do-any-rabbit-boards-support-snmp-v2-or-v3
Jul 06, 2017
Where are the schematics for the prototyping board for the RCM3700
The schematics for both the RCM3700 and its prototyping board are available at this  link http://www.digi.com/products/wireless-wired-embedded-solutions/solutions-on-module/rabbitcore/rcm3700...
https://www.digi.com/support/knowledge-base/where-are-the-schematics-for-the-prototyping-board
Jul 06, 2017
How can I purchase the Rabbit KDU (Keypad Display Unit)?
You can purchase the KDU with or without panel at this link http://store.digi.com/index.cfm?currentpage=3&fuseaction=category.display&category_id=639.   Details on this board c...
https://www.digi.com/support/knowledge-base/how-can-i-purchase-the-rabbit-kdu-keypad-display-u
Jul 06, 2017
Zigbee Wifi Coexistence (802.15.4 Protocol and 802.11 protocol)
Zigbee Wifi Coexistence (802.15.4 Protocol and 802.11 protocol) Well-accepted wireless communication technologies generally operate in frequency bands that are shared among several users, oft...
https://www.digi.com/support/knowledge-base/zigbee-wifi-coexistence
Jul 06, 2017
HOW TO: Example for Configuring a Device Cloud Task to Set a Gateway XBee PAN ID
To configure a task that will change the PAN ID on a gateway XBee radio, you will want to go to the Schedules option in your Device Cloud account under Device Manger.  Click on&...
https://www.digi.com/support/knowledge-base/how-to-configure-a-device-cloud-task-for-configuri
Jul 06, 2017
What is 101-0021 A/D 12 EXP BRD?
The XP8500 had an ADC expansion board. This board interconnected the Z-World XP8500 and Exp-A/D12 analog-to-digitalconversion expansion boards.
https://www.digi.com/support/knowledge-base/what-is-101-0021-a-d-12-exp-brd
Jul 06, 2017
Is it possible to use cc6 module in LGA socket
Yes, we do use such a socket for final pin test of the cc6 module in production. However, due to the dimensions of the module, use of the off the shelf socket is not possible and we had to order a ...
https://www.digi.com/support/knowledge-base/is-it-possible-to-use-cc6-module-in-lga-socket
Jul 06, 2017
HOW TO: Configure RealPort with ConnectPort X2/X2D Gateways
HOW TO:  Configure RealPort with ConnectPort X2/X2D GatewaysGatewayConfigurationGo to the web interface of the device and enable the Gateway Access under ConfigurationàXBee NetworkàGateway Access a...
https://www.digi.com/support/knowledge-base/how-to-configure-realport-with-connectport-x2-x2d
Jul 06, 2017
What security policy is used by the Device Cloud?
 Digi Remote Manager security policy is based upon a control matrix developed to support the standards set forth by the National Institute of Standards and Technology (NIST), ISO/IEC 27002, No...
https://www.digi.com/support/knowledge-base/what-security-policy-is-used-by-the-device-cloud
Jul 06, 2017
Digi SureLink™ Configuration
SureLinkDigi SureLink™ is an optional feature that monitors the integrity of an established network connection. Several settings and tests can be configured to perform a selected test to...
https://www.digi.com/support/knowledge-base/surelink-configuration
Jul 06, 2017
Cannot Access the Command Line on a Digi ConnectPort X2e Smart Energy Gateway
Cannot Access the Command Line on a Digi ConnectPort X2e Smart Energy GatewayThese Smart Energy gateways do not have local command line access.  Minimal configuration, such as assigning a stat...
https://www.digi.com/support/knowledge-base/cannot-access-the-command-line-on-a-digi-connectpo
Jul 06, 2017
ConnectPort X2e for Smart Energy (Router) Installation
For Digi ConnectPort X2e Smart Energy gateway deployments, you will want to ensure that there is a networking infrastructure in place that will allow internet access between the Digi gateway and th...
https://www.digi.com/support/knowledge-base/connectport-x2e-for-smart-energy-router-installati
Jul 06, 2017
HOW TO: Configure the Smart Energy reporting intervals for Digi ERT Ethernet Smart Energy Gateways
HOW TO: Configure the Smart Energy reporting intervals for Digi ERT Ethernet Smart Energy Gateways  These values can be changed using the demonstration application by navigating to: &nbs...
https://www.digi.com/support/knowledge-base/how-to-configure-the-smart-energy-reporting-interv
Jul 06, 2017
HOW TO: Configure Smart Energy Reporting Intervals for Digi ConnectPort X2 Smart Energy Gateways
HOW TO: Configure  Smart Energy Reporting Intervals for Digi ConnectPort X2 Smart Energy GatewaysThese values can be changed using the demonstration application by navigating to:  di...
https://www.digi.com/support/knowledge-base/how-to-configure-smart-energy-reporting-intervals
Jul 06, 2017
How to Check Firmware and Smart Energy Framework Versions on the ConnecPort © X2 SE and ERT Gateway/
 To check the EOS (NDS) firmware version from the command line of the unit, telnet or SSH to the unit and issue the following command:display versionThe "Running EOS" value will indi...
https://www.digi.com/support/knowledge-base/how-to-check-firmware-and-smart-energy-framework-v
Jul 06, 2017
HOW TO: Change a ConnectPort X2e Smart Energy Coordinator Gateway to a Router Gateway and Vice Versa
HOW TO: Change a ConnectPort X2e Smart Energy Coordinator Gateway to a Router Gateway and Vice VersaWith the ConnectPort X2e Smart Energy gateways, the role of these gateways can be changed by...
https://www.digi.com/support/knowledge-base/how-to-change-a-connectport-x2e-smart-energy-coord
Jul 06, 2017
Connect ME –S recovery instructions
Please see the ME recovery guide for this:https://ftp1.digi.com/support/images/connect/intkit/docs/Connect_Mfg-DiagsMode.pdf   In case you don't have a Digi development board to perform ...
https://www.digi.com/support/knowledge-base/connect-me-s-recovery-instructions
Jul 06, 2017
General Certification Comments on Digi products
Check the main reference manual for the given Digi product.  Generally they have a section marked 'Certification'.  If the certification in question is not seen there it is most l...
https://www.digi.com/support/knowledge-base/general-certification-comments-on-digi-products
Jul 06, 2017
What does LTE stand for?
LTE stands for Long Term Evolution and is a registered trademark owned by ETSI (European Telecommunications Standards Institute) for the wireless data communications technology and a developme...
https://www.digi.com/support/knowledge-base/what-does-lte-stand-for
Jul 06, 2017
What's the difference between WCDMA and HSDPA
WCDMA vs. HSDPAWCDMA stands for Wideband Code Division Multiple Access, a mobile technology that improves upon the capabilities of current GSMnetworks that are deployed around the world. People com...
https://www.digi.com/support/knowledge-base/what-s-the-difference-between-wcdma-and-hsdpa
Jul 06, 2017
NDS devices 8 client/master limit in IA (modbus) table
in the web interface of an NDS gateway (X2 or X4) you can define modbus clients and masters.  There is a 8 device limit between both the masters and clients.  You can define them here: ...
https://www.digi.com/support/knowledge-base/nds-devices-8-client-master-limit-in-ia-modbus-tab
Jul 06, 2017
What does OFC and IFC mean and how do I resolve it?
OFC represents ouptut flow control. IFC represents input flow control. When either of these are shown high or solid it indicates that a buffer overflow has occured on either the attached device (OF...
https://www.digi.com/support/knowledge-base/what-does-ofc-and-ifc-mean-and-how-do-i-resolve-it
Jul 06, 2017
How can I copy the program from one Rabbit module to another Rabbit module?
Essentially, what you are asking is if you can clone a board.  For cloning to work you need a cloning board available from Digi at this link http://store.digi.com/index.cfm?currentpage=2&...
https://www.digi.com/support/knowledge-base/how-can-i-copy-the-program-from-one-rabbit-module
Jul 06, 2017
Frequency Usage Table by Products
Each Digi radio modem uses as little of the available RF spectrum as possible so as to minimize susceptibility to interference from other RF systems as well as to minimize the impact of Digi transm...
https://www.digi.com/support/knowledge-base/frequency-usage-table-by-products
Jul 06, 2017
Xtend Product Manual
XTend Product Manual
https://www.digi.com/support/knowledge-base/xtend-product-manual
Jul 06, 2017
no packages appear in Package Manager List
If you see no packages in Package manager in Digi ESP in most cases this is a network problem on the network your PC is connected to preventing DigiESP from connecting to Digi's Package management ...
https://www.digi.com/support/knowledge-base/no-packages-appear-in-package-manager-list
Jul 06, 2017
How can I add an external SD card to a Rabbit?
See the following information.  This gives an example of adding an external SD card to an RCM4400W: Custom ConfigurationsThe configuration library fat_config.lib is brought in when fat.li...
https://www.digi.com/support/knowledge-base/how-can-i-add-an-external-sd-card-to-a-rabbit
Jul 06, 2017
Xig Python application
From the Lamp based Xig application:https://www.digi.com/blog/controlling-a-lamp-from-the-internet-with-digi-remote-manager/The XBee Internet Gateway ("XIG") is an application written for Digi'sCon...
https://www.digi.com/support/knowledge-base/xig-python-application
Jul 06, 2017
Evaluation of FREAK attack on NET-OS products
Overview:We have just completed our analysis on the impact of the FREAK vulnerability (CVE-2015-0204) on our NET-OS product. The vulnerability that has been listed in the notice, deal with the abil...
https://www.digi.com/support/knowledge-base/evaluation-of-freak-attack-on-net-os-products
Jul 06, 2017
Performing a loopback test on Digi Connect and ConnectPort units using connect
 1. A loopback plug is shipped with Digi products for serial port testings. Plug the loopback plug into the serial port to be tested. 2. From the Windows CMD or a Unix/Linux "ro...
https://www.digi.com/support/knowledge-base/performing-a-loopback-test-on-digi-connect-and-con
Jul 06, 2017
Digi International Security Notice OpenSSL "Heartbleed"
Digi International Security NoticeApril 14th,2014(Updated 4/18/2014)CVE-2014-0160/ OpenSSL “Heartbleed”OverviewOn April 7th, a critical security vulnerability (CVE-2014-0160), nick...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-openssl-heartbl
Jul 06, 2017
Xbee Gateway Logs
These logs are located here in the devices file system:/userfs/WEB/loggingYou can view them from either it's web interface or the Digi Device Cloud.
https://www.digi.com/support/knowledge-base/xbee-gateway-logs
Jul 06, 2017
RF Connector Identification Chart
Common connector types used in RF communication.Digi RF modems commonly use RP-SMA and RP-TNC connector types.  Typical RF modules use RP-SMA, U.FL, MMCX.Outdoor connectors commonly used on antenna...
https://www.digi.com/support/knowledge-base/rf-connector-identification-chart
Jul 06, 2017
When switch 4 is enabled, the XBee ZB DIO adapter may not properly power cycle
Problem Description:When switch 4 is enabled (On), the DIO module may not power up and associate to the Zigbee network.When Input ‘Iine 1’ contact is closed and power is first applied t...
https://www.digi.com/support/knowledge-base/when-switch-4-is-enabled-the-xbee-zb-dio-adapter-m
Jul 06, 2017
DigiESP for Digi embedded Linux does not start under Ubuntu/Kubuntu 14 or will fail to start after u
Using Ubuntu/Kubuntu 14 or after upgrade to version 14 or above user may experience following problem starting Digi ESP for Digi embedded Linux:  After an upgrade to Linux the IDE would start but w...
https://www.digi.com/support/knowledge-base/digiesp-for-digi-embedded-linux-does-not-start-und
Jul 06, 2017
HOW TO: Configure Pseudo (differential) Reporting on the ConnectPort X2e for Smart Energy
Introduction:Pseudo Reportingis a Smart Energy Framework Reporting method which enables attribute reporting for numerous Smart Energy devices which either don't support ZCL reporting (not ...
https://www.digi.com/support/knowledge-base/how-to-configure-pseudo-differential-reporting-on
Jul 06, 2017
How do I open multiple serial ports at different baud rates in Dynamic C?
You can open multiple serial ports with the Dynamic C serXopen() function(X = A, B, C, D, E or F).  This function may or may not use the Timer A prescaler to create the desired baud rate. ...
https://www.digi.com/support/knowledge-base/how-do-i-open-multiple-serial-ports-at-different-b
Jul 06, 2017
?What can I use instead of uCOS-II in my Rabbit products?
There is an alternative in Dynamic C 10.72.  Basically, look at coprocess.lib.  There are 3 functions: cop_create(), cop_yield(), cop_resume().  The initial process (main) will ...
https://www.digi.com/support/knowledge-base/what-can-i-use-instead-of-ucos-ii-in-my-rabbit-pro
Jul 06, 2017
XLR 64 bit Addressing - Ethernet RF Bridging
The purpose of Ethernet RF bridging is to act as an Ethernet cable replacement. The MAC/PHY layerof the Ethernet standard handles all Ethernet traffic. As a result, the XLR PRO does not have to hav...
https://www.digi.com/support/knowledge-base/xlr-64-bit-addressing
Jul 06, 2017
Status LED blink codes
The status LED deals primarily how the device boots up successfully or not.  It has a secondary purpose of providing more information if a problem occurred and why it failed.   Sta...
https://www.digi.com/support/knowledge-base/status-led-blink-codes
Jul 06, 2017
Port 50000 on ConnectPort TS devices
Port 50000 is used for Modem emulation option on ConnectPort TS product line(please refer to user manual for description of this featrure). Port 50000 can be disabled from the command line;‘s...
https://www.digi.com/support/knowledge-base/port-50000-on-connectport-ts-devices
Jul 06, 2017
UDP Socket: Client Configuration Recommendations for Baud Rates Below 9600 Using PortServer TS Prod
When using lower baud rates for serial to UDP along with a delimiter setting, it is recommended the rtime setting is activated and increased to accommodate the lower baud rates and fast serial poll...
https://www.digi.com/support/knowledge-base/udp-configuration-for-baud-rates-below-1200
Jul 06, 2017
Cellular Module Values Carriers' Need For Device/SIM Card Activation
The following lists the various numbers the major carriers need to activate a device or SIM card on their network:   Verizon 2G - ESN/MEID 3G - ESN/MEID 4G - IMEISprint 2G - ESN/MEID 3G ...
https://www.digi.com/support/knowledge-base/cellular-module-values-carriers-need-for-device-si
Jul 06, 2017
Dimensions (with datasheet) for DC locking barrel power connector found on a number of Digi Portserv
Dimensions: Concentric Barrel Plug - 2.1mm x 5.5mm x 9.5mmBarrel - 9.5mm longInner dimension - 2.1mmOuter dimension - 5.5mm+12V (Center)RTN/GND (Outside)Download the connector datasheet here
https://www.digi.com/support/knowledge-base/dimensions-with-datasheet-for-dc-locking-barrel-po
Jul 06, 2017
HOW TO: Force a Digi ConnectPort X2 or X2e Smart Energy Router to Leave a Smart Meter network with t
Introduction:The following article discusses the ability of the ConnectPort X2 or X2e for Smart Energy Router gateway to leave a Smart Energy network.  <leave_network> is one o...
https://www.digi.com/support/knowledge-base/how-to-force-a-digi-connectport-x2-or-x2e-smart-en
Jul 06, 2017
Understanding DCE & DTE connections
All RS232 devices that use a DB-9 connector should conform to the standard TIA/EIA-574. The device should be either DCE or DTE. DCE devices should have a female DB-9 connector, and DTE devices shou...
https://www.digi.com/support/knowledge-base/understanding-dce-dte-connections
Jul 06, 2017
Configuring I/O line passing functionality
This functionality is only available using the XStream family of radios.Load firmware version 4.3 or higher into radio modems following instructions at Upgrading modules to the latest firmware...
https://www.digi.com/support/knowledge-base/configuring-i-o-line-passing-functionality
Jul 06, 2017
XBee 802.15.4
Digi XBee 802.15.4 Manual.
https://www.digi.com/support/knowledge-base/xbee-802-15-4
Jul 06, 2017
How to connect an XTend/XStream to an SMA Inverter and WebBox
* Please refer to the following documents for more information about pinouts and cabling:SMA documents:Sunny WebBox Product ManualSMA-5000/6000 Installation ManualDigi documents:XTend (LEGACY) Prod...
https://www.digi.com/support/knowledge-base/how-to-connect-an-xtend-xstream-to-an-sma-inverter
Jul 06, 2017
HOW TO: Run Smart Energy Framework RPC commands from Digi Device Cloud Web Services
Introduction:The ConnectPort Smart Energy Gateways (CP-X2 SE, CP-X2e SE, CP-X4 SE IA) and the ERT/Ethernet Gateway all use a python application called the Smart Energy Framework (aka SEF or SE Fram...
https://www.digi.com/support/knowledge-base/how-to-run-smart-energy-framework-rpc-commands-fro
Jul 06, 2017
Using Remote AT Commands to Toggle an IO on a Remote XBee ZB Radio
*  Using API mode it is possible to send AT commands from a transmitting radio to a receiving radio. This allows for module parameter registers on remote devices to be queried or set.One usefu...
https://www.digi.com/support/knowledge-base/using-remote-at-commands-to-toggle-an-io-on-a-remo
Jul 06, 2017
Do Rabbit processors have enough power to calculate fifth order polynomials?
You have touched on a subject that is near and dear to our hearts here. Our support engineers are typically electrical engineers and we tend to like math.As far as polynomials go, the Rabbit should...
https://www.digi.com/support/knowledge-base/do-rabbit-processors-have-enough-power-to-calculat
Jul 06, 2017
RS-422 Cabling Pin Outs for PortServer TS, ConnectPort LTS and Digi One SP Products
This section applies to Digi products equipped with EIA-422 asynchronous  interfaces.Physical Cable Characteristics EIA-422 interface cables should be shielded twisted-pair cables. Each ...
https://www.digi.com/support/knowledge-base/rs-422-cabling-pin-outs-for-portserver-ts-and-digi
Jul 06, 2017
RCI Examples
EXAMPLESReboot<rci_request version="1.1"><reboot></reboot></rci_request>Query all settings:<rci_request version="1.1"><query_setting/></rc...
https://www.digi.com/support/knowledge-base/rci-examples
Jul 06, 2017
"Modem Configuration file not found" error seen when using XCTU or XCTU-NG
Introduction:Occasionally, a "Modem Configuration file not found" error is seen when using the XCTU (or XCTU-NG) software.  What this generally indicates is that the f...
https://www.digi.com/support/knowledge-base/modem-configuration-file-not-found-error-seen-when
Jul 06, 2017
Cabling Pin Outs for RJ45 to RJ45 Straight Through CAT-5 Ethernet
The following pin-outs apply to a straight through CAT-5 (8 wire) Ethernet cable:
https://www.digi.com/support/knowledge-base/cabling-pin-outs-for-rj45-to-rj45-straight-through
Jul 06, 2017
Error is seen adding a device to Digi Remote Manager: "Failed to add one or more de
Problem:  If you're trying to add a device to a Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that your...
https://www.digi.com/support/knowledge-base/error-is-seen-adding-a-device-to-digi-device-cloud
Jul 06, 2017
Can you give me information on embedded web development for Rabbit products?
Digi provides two excellent webinars on embedded web development for Rabbit boards.  See this link http://www.digi.com/search/videos?QueryExpr=Embedded+Web+Development.The two webinars ar...
https://www.digi.com/support/knowledge-base/can-you-give-me-information-on-embedded-web-develo
Jul 06, 2017
How do I recover my Digi ConnectPort X4?
 Digi ConnectPort X4 Firmware Recovery Procedure Introduction: This document outlines the procedure for recovering the firmware on the ConnectPort X4. Tools needed:ConnectPort X4Phil...
https://www.digi.com/support/knowledge-base/how-do-i-recover-my-digi-connectport-x4
Jul 06, 2017
HOW TO: Configure Scheduled (cron) Reporting on the ConnectPort X2e for Smart Energy
Introduction:Pseudo reporting is where a Gateway is configured to poll a Smart Energy device in order to simulate ZCL reporting.  If the attribute value had exceeded a reportable_change a...
https://www.digi.com/support/knowledge-base/how-to-configure-scheduled-cron-reporting-on-the-c
Jul 06, 2017
SNTP update time setting interval in Net+OS
There is no current way to force the SNTP client in Net+OS to check the time server at any specific time interval other than the one set at startup after starting the SNTP client. There is also no ...
https://www.digi.com/support/knowledge-base/sntp-update-time-setting-interval-in-net-os
Jul 06, 2017
Digi One IA/IAP Device Server Troubleshooting
1. Is the equipment set up properly? A.  If power is detected on the Digi One IA/IAP Device, you should see a green power LED on the front LED panel.        ...
https://www.digi.com/support/knowledge-base/digi-one-ia-iap-device-server-troubleshooting
Jul 06, 2017
NANDF_* pins on i.mx51 are connected to GND and module is not booting up.
Reason behind :- All of the signals for the NAND Flash interface are used during boot by the CPU, even if only a smaller collection of these pins are used by the real Flash device itself. A custom...
https://www.digi.com/support/knowledge-base/nandf-pins-on-i-mx51-are-connected-to-gnd-and-modu
Jul 06, 2017
Rework instructions for ConnectCore 6 EA Kits
Download the following file to get U-Boot and Android firmware images for the ConnectCore 6 EA kit (based on the Adapter board):https://ftp1.digi.com/support/developmentsoftware/82003474_1P.zipUnco...
https://www.digi.com/support/knowledge-base/rework-instructions-for-connectcore-6-ea-kits
Jul 06, 2017
Digi International Security Notice SSLv3 Vulnerability "POODLE"
Digi International Security NoticeCVE-2014-3566October 28th, 2014OverviewA security vulnerability  nicknamed "POODLE" CVE-2014-3566, was announced on October 14th, 2014. We have had ...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-sslv3-vulnerabi
Jul 06, 2017
HOW TO: Configure the DD parameter (Device Type Identifier) of a Digi XBee or XBee-PRO
The XBee / XBee-PRO DD parameter is the Device Type Identifier field, which is a proprietary AT parameter used on Digi XBee modules.DD is a 4-byte hex string, consisting of an upper and lower word,...
https://www.digi.com/support/knowledge-base/how-to-configure-the-dd-parameter-device-type-iden
Jul 06, 2017
Can Digi's XBee ZB modules communicate with other manufacturer's zigbee modules?
Yes. The XBee 3 Zigbee RF Modules provide wireless connectivity to end-point devices in Zigbee mesh networks. Using the Zigbee 3.0 feature set, these devices are inter-operable with other Zigbee de...
https://www.digi.com/support/knowledge-base/can-digi-s-xbee-zb-modules-communicate-with-other
Jul 06, 2017
HOW TO: Install XCTU in Linux
Installation:Download the latest .run image for your specific architecture from Digi's web site: http://www.digi.com/support/productdetail?pid=3352&type=utilities Note: KDE or GN...
https://www.digi.com/support/knowledge-base/how-to-install-xctu-in-linux
Jul 06, 2017
Do you have any examples showing the low power functions for the LP3500?
For an example of putting your SBC into low power see samples\lp3500\power\lowpwrdemo.c.  This sample demonstrates the use of the hitwd() function to keep the board from resetting.
https://www.digi.com/support/knowledge-base/do-you-have-any-examples-showing-the-low-power-fun
Jul 06, 2017
XBee-PRO 900HP Available Frequencies
USA/Canada Part numbers ending in 001/002 AF = 0xFFFFFFFFFFFFFFFF Channels: 0 - 63 Frequency: 902.4 - 927.6 MHz Bit (Channel)   0 – 902.400    Bit (Channel) 32 &ndash...
https://www.digi.com/support/knowledge-base/xbee-pro-900hp-available-frequencies
Jul 06, 2017
Digi ESP connectivity tips
The Digi ESP is an integrated visual Python code development tool.  It is designed to assist in the development of Python code for Digi products.  Here are some basic things to verify con...
https://www.digi.com/support/knowledge-base/digi-esp-connectivity-tips
Jul 06, 2017
Recovering CC3G Module
CC3G RECOVERY PROCEDUREThings you will need: -CC3G seated on the digi prototype board. This is on the CC3G digis development board, as opposed to a customer designed board. -PC running somekind o...
https://www.digi.com/support/knowledge-base/recovering-cc3g-module
Jul 06, 2017
List of Remote Manager Disconnect Definitions
 
https://www.digi.com/support/knowledge-base/list-of-device-cloud-disconnect-definitions
Jul 06, 2017
Where to find U-Boot source code in Digi Embedded Yocto
After installing Yocto, you first need to build/bitbake a project for your platform. Then just search in your $/(WORKSPACE)/$(PROJECT) directory, for specific files which are typically in u-boot ...
https://www.digi.com/support/knowledge-base/where-to-find-u-boot-source-code-in-digi-embedded
Jul 06, 2017
Digi Connect Programmer connectprog max path length
The maximum path length for file names passed to Connect Programmer (connectprog.exe) is 64 characters (at least it is for python uploads).see also Digi Connect Programmer Examples
https://www.digi.com/support/knowledge-base/digi-connect-programmer-connectprog-max-path-lengt
Jul 06, 2017
DEL-5.7/5.9 kernel configuation does not work on Ubuntu 14 with Qt4 development PC
In general DEL-5.7/5.9 is only supported on development hosts running Ubuntu 10.04.1 or Ubuntu 12.04 as delivered on the installation/Live DVD by Digi. Digi will not support you with other Ubuntu v...
https://www.digi.com/support/knowledge-base/del-5-7-5-9-kernel-configuation-does-not-work-on-u
Jul 06, 2017
kernel-module-gpio compilation fails with Yocto 1.6.x
customers compiling gpio example and kernel module might see the following compilation failure:CC [M]  /home/digi/workspace16/ccardimx28js/tmp/work/ccardimx28js-dey-linux-gnueabi/kernel-module...
https://www.digi.com/support/knowledge-base/kernel-module-gpio-compilation-fails-with-yocto-1
Jul 06, 2017
Recommended Time Server (NTP) configuration for ConnectPort X2e for Smart Energy and XBee Gateways
IntroductionDigi uses two different Time Server (NTP) factory default configurations on ConnectPort X2e for Smart Energy and XBee Gateway ZB products:A configuration for cellular-connected gateways...
https://www.digi.com/support/knowledge-base/recommended-time-server-ntp-configuration-for-conn
Jul 06, 2017
I need a serial key for Dynamic C 9.21 in order to install
The following serial keys are for Dynamic C 9.21:5993K-2NM-1C12SH3,DynamicC_9211K94W-2H3-1583AE3,DynamicC_9216H95L-2V3-1S27EC5,DynamicC_9214L969-2PS-1U76SU5,DynamicC_9216U94C-2AL-1H68WP7,DynamicC_921
https://www.digi.com/support/knowledge-base/i-need-a-serial-key-for-dynamic-c-9-21-in-order-to
Jul 06, 2017
Where can I find information about the SIB-2 ( serial Interface Board) part number 101-0233?
You can find information on this in the CM7200 User Manual Appendix E, at the following link:http://ftp1.digi.com/support/documentation/0190018_f.pdf
https://www.digi.com/support/knowledge-base/where-can-i-find-information-about-the-sib-2-seria
Jul 06, 2017
Are Virtual Machine (VM) environments supported with RealPort?
 Digi International has not done any testing in VM environments.  Though it is not officially supported, if the underlying operating system successfully provides the necessary driver...
https://www.digi.com/support/knowledge-base/are-virtual-machine-vm-environments-supported-with
Jul 06, 2017
Using Putty SSH public keys on the LTS.
When uploading the puttygen generated RSA public key you must edit it in order to upload to the LTS via web.  Example of puttygen generated SSH2-RSA public key: ssh-rsa AAAAB3NzaC1yc2EAAAABJQ...
https://www.digi.com/support/knowledge-base/using-putty-ssh-public-keys-on-the-lts
Jul 06, 2017
HOW TO: Turn Safeplug outlets on or off from the Device Cloud
HOW TO: Turn Safeplug outlets on or off from the Device CloudFrom your Device Cloud account select the Device Manager menu item, followed by XBee Networks tab.  Click the + sign in front of your Sa...
https://www.digi.com/support/knowledge-base/how-to-turn-safeplug-outlets-on-or-off-from-the-de
Jul 06, 2017
Reset Xbee Network Layer
Process to reset an Xbee Network Layer:  To reset the Xbee Network Layer we will need two things,Gateway Device ID: Found in Remote Manager -> Device Management -> Device...
https://www.digi.com/support/knowledge-base/reset-xbee-network-layer
Jul 06, 2017
How to test Step by Step a TransPort router and recover it
When a TransPort router seems to be failing (so for example when applying the power, the only LED to illuminates is the power LED other “unusual” LED patterns occur), there are some te...
https://www.digi.com/support/knowledge-base/how-to-test-step-by-step-a-transport-router-and-re
Jul 06, 2017
How did my Rabbit RCM6600W ID block get corrupted?
First, as to how your ID block probably got corrupted.  Runaway code can certainly cause flash corruption, such as an erased ID block, and is usually very difficult to debug. Some things to ch...
https://www.digi.com/support/knowledge-base/how-did-my-rabbit-rcm6600w-id-block-get-corrupted
Jul 06, 2017
MTD do_write_oneword(): software timeout
During write to NOR flash on Digi Connect (Wi-)ME 9210, or ConnectCore (Wi-)9P9215 with Linux you might see similar messages like:  MTD do_write_oneword(): software timeoutMTD do_write_onewor...
https://www.digi.com/support/knowledge-base/mtd-do-write-oneword-software-timeout
Jul 06, 2017
How to update device tree file (DTB, FTD) in the linux kernel partition
On ConnectCore 6 there is one FAT partition containing the kernel uImage file as well as the device tree file .dtb configuring the kernel drivers and needed to boot the kernel. Both are loaded duri...
https://www.digi.com/support/knowledge-base/how-to-update-device-tree-file-dtb-ftd-in-the-linu
Jul 06, 2017
Digi Connect WiSP, WiEM and WiME WiFi Tips and Troubleshooting
INTRODUCTION This purpose of this document is to assist users in getting their Digi Connect WiME, WiEM, or WiSP setup on a wireless network Primary, the main challenge is getting the Digi Module t...
https://www.digi.com/support/knowledge-base/digi-connect-wisp-wiem-and-wime-wifi-tips-and-trou
Jul 06, 2017
Understanding white label on XBee module

https://www.digi.com/support/knowledge-base/understanding-white-label-on-xbee-module
Jul 06, 2017
How to adjust display resolution for Fusion 10" LCD to show full graphics
When using the CC-ACC-LCDW-10 10" touch display with default development kit firmware, the operating system graphics output does not match the screen resolution, such that you don't see it in full ...
https://www.digi.com/support/knowledge-base/how-to-adjust-display-resolution-for-fusion-10-lcd
Jul 06, 2017
The RCM6700 does not have PE4 available as an external interrupt. What can I do?
Please refer to the Rabbit 6000 processor manual for details on external interrupts.  There are now 22 separate pins which can be used for external interrupts.  For interrupt 0 and 1 y...
https://www.digi.com/support/knowledge-base/the-rcm6700-does-not-have-pe4-available-as-an-exte
Jul 06, 2017
Recommendations for lowering cellular data usage/overage for Device Cloud connectivity
SMS: Wake up (shoulder tap): A wake up or "shoulder tap" can be sent to trigger a connection to the Remote Manager.  This is documented at:Digi Remote Manager User Guide  ...
https://www.digi.com/support/knowledge-base/recommendations-for-lowering-cellular-data-usage-o
Jul 06, 2017
HOW TO: Discover what version of Plugin Manager is installed on a Digi Smart Energy Gateway
Introduction:Plugin Manager is the "Driver of drivers" where the Digi Smart Energy (SE) Framework is concerned. The reason for this is that the Plugin Manager "driver" is requir...
https://www.digi.com/support/knowledge-base/how-to-discover-what-version-of-plugin-manager-is
Jul 06, 2017
Public DNS servers
What are some of the public DNS servers addresses that I can use with my Digi Products?Public DNS Servers   Level 3 Communications (Broomfield, CO, US)4.2.2.14.2.2.24.2.2.34.2.2.44....
https://www.digi.com/support/knowledge-base/public-dns-servers
Jul 06, 2017
How to transfer the system to the target
Question:I'm working with a Digi Embedded Linux (DEL) ConnectCore/ConnectCard/Connect ME 9210 board having problems to transfer the system to the target. I've been following the command line refere...
https://www.digi.com/support/knowledge-base/how-to-transfer-the-system-to-the-target
Jul 06, 2017
What is the R232 voltage levels for the Portserver TS 1/2/4 MEI device?
The important details of the RS232 signaling are:Tx output voltage min is +/-5VRx input threshold voltage is +/3V
https://www.digi.com/support/knowledge-base/what-is-the-r232-voltage-levels-for-the-portserver
Jul 06, 2017
What are the different types of serial port profiles on PortServer TS and One series products?
A port profile allows you to easily configure a serial port based on how you intend to use that port. Only the configuration settings relevant to the current profile are displayed in the profile se...
https://www.digi.com/support/knowledge-base/what-are-the-different-types-of-serial-port-profil
Jul 06, 2017
Digi International Security Notice Vulnerability "GHOST"
 Digi International Security NoticeOriginally issued March 6th, 2015, updated December 18, 2015  CVE-2015-0235OverviewA critical security vulnerability, reported as CVE-2015-0235, nickna...
https://www.digi.com/support/knowledge-base/digi-international-security-notice-vulnerability-g
Jul 06, 2017
Scan Shows Port 50000 on PortServer TS and Digi One Products
Port 50000 is used on these devices as a potential point of connection to the device via a method which we refer to as pmodem or pseudo modem.  This connection consists of a Raw TCP socket whi...
https://www.digi.com/support/knowledge-base/scan-shows-50000-ports-on-portserver-ts-and-digi-o
Jul 06, 2017
Troubleshooting Tips When Sharing a Serial Port
INTRODUCTIONCertain Digi Products (Portserver TS) have port sharing features where more than one computer can read and write data to a networked enabled serial port. This feature is available on th...
https://www.digi.com/support/knowledge-base/troubleshooting-tips-when-sharing-a-serial-port
Jul 06, 2017
Comparison on Digi Connect ME & ME 9210
Modules running Plug & Play Firmware onlyFunctionalit Capabilities DC-ME-01T-S    DC-ME4-01T-SDC-ME-Y402-SHardware        CPUARM7 NS7520 55MHzA...
https://www.digi.com/support/knowledge-base/comparison-on-digi-connect-me-me-9210
Jul 06, 2017
Verizon 4G LTE Static IP APNs
If you have a Static IP address from Verizon, and have recieved confirmation that you Static IP address has been applied. You will need to configure or change the APN in your Mobile...
https://www.digi.com/support/knowledge-base/verizon-4g-lte-static-ip-apns
Jul 06, 2017
HOW TO: Find Country of Origin (CoO) for Digi-manufactured products
It is Digi's goal to facilitate and expedite worldwide trade in the most effective and efficient manner, by proactively observing all international rules and regulations regarding export. To a...
https://www.digi.com/support/knowledge-base/how-to-find-country-of-origin-coo-for-digi-manufac
Jul 06, 2017
Configuration Guide for setting up embedded GPS on Cellular Modules in Digi Connect Cellular Product
 Configuring the Sierra Wireless module for GPS functionality  Prerequisite:  Digi Connect Product with active Cellular Service, 1 Passive GPS Antenna, and 2.8.x firmware or later ...
https://www.digi.com/support/knowledge-base/configuration-guide-for-setting-up-embedded-gps-on
Jul 06, 2017
How to create/edit/remove Groups in Remote Manager
The groups feature allows you to add or create a group and assign a list of devices to that group. You can create a hierarchical structure of device groups to help organize your device inventory. ...
https://www.digi.com/support/knowledge-base/how-to-create-edit-remove-groups-in-remote-manager
Jul 06, 2017
How to add/edit/delete a tag for a device in Remote Manager
Remote Manager uses tags to categorize devices.  You may want to edit the tags associated with a device if the purpose of a device changes or if you use tags to create a new sub-category of de...
https://www.digi.com/support/knowledge-base/how-to-add-edit-delete-a-tag-for-a-device-in-remot
Jul 06, 2017
Manually editing and enabling the LTS config file
From the LTS CLI (command line) go to the bash shell: #> bash Copy the config file to /usr2cp /tmp/cnf/config.xml /usr2 Edit file /usr2/config.xml and set as you wish:vi /usr2/config.xml Mak...
https://www.digi.com/support/knowledge-base/manually-editing-and-enabling-the-lts-config-file
Jul 06, 2017
Where can I get the JTAG USB driver for Digi JTAG-Link
I'm unable to identify JTAG driver for in ubuntu. I only find the Windows drivers on the Digi website. Can you please provide the JTAG driver for Linux?USB drivers and J-Link application for Window...
https://www.digi.com/support/knowledge-base/where-can-i-get-the-jtag-usb-driver-for-digi-jtag
Jul 06, 2017
Updating firmware via serial port
Due to hardware or driver issues you might not be able to update your firmware via Ethernet and TFTP from U-Boot. Still having U-Boot on replying on the serial port, allows you to update firmware w...
https://www.digi.com/support/knowledge-base/updating-firmware-via-serial-port
Jul 06, 2017
MAC address changes to 00:40:9D:43:35:97 on NET+OS based modules
Problem: Module running NET+OS changes MAC to 00:40:9D:43:35:97Explanation:00:40:9D:43:35:97 is the default MAC address, and means your system has reset all NVRAM  values to defaults.NVRA...
https://www.digi.com/support/knowledge-base/mac-address-changes-to-00-40-9d-43-35-97-on-netos
Jul 06, 2017
My question is regarding LOCAL variables of functions that main() calls. When that function exits
You cannot use the keyword far in a local variable unless you also use the keyword static as in:   static far int x;   You do not need to xrelease the variable.
https://www.digi.com/support/knowledge-base/my-question-is-regarding-local-variables-of-functi
Jul 06, 2017
PortServer TS 4 rs232 serial port threshold value.
The important details of the RS232 signaling are:Tx output voltage min is +/-5VRx input threshold voltage is +/3V
https://www.digi.com/support/knowledge-base/portserver-ts-4-rs232-threshold-value
Jul 06, 2017
HOW TO: Change the Radius Socket Ports on the ConnectPort LTS
Configuring from the Linux bash shell:This demonstrates how to manually configure the Radius ports from the bash shell of the ConnectPort LTS unit.  Since system file changes are not preserved...
https://www.digi.com/support/knowledge-base/how-to-change-the-radius-socket-ports-on-the-conne
Jul 06, 2017
Error codes seen with data push from device to Device Cloud? idigid protocol error code list
Introduction:Digi RF Gateways and devices which use the edp protocol to "push" data to Remote Manager can sometimes encounter errors pushing that data, if Remote Manager isn't availab...
https://www.digi.com/support/knowledge-base/error-codes-seen-with-data-push-from-device-to-dev
Jul 06, 2017
Device Cloud Query Monitor Details and Examples
Quick Introduction to MonitorsDuring both normal (uploading data from devices) and abnormal (alarms triggered for device health) operation of a customer's DC environment, the platform generates eve...
https://www.digi.com/support/knowledge-base/query-monitor-information-and-examples
Jul 06, 2017
Converting the XBee PWM to an analog voltage for DAC (Digital to Analog Conversion)
The XBee 802.15.4 (Series 1) radio supports Analog Line Passing, this allows you to pass an analog voltage wirelessly without the need for an external microcontroller. The 802.15.4 XBee has an ADC,...
https://www.digi.com/support/knowledge-base/converting-the-xbee-pwm-to-an-analog-voltage-for-d
Jul 06, 2017
XBee ZB Product Manual
The product manuals for the following XBee Zigbee (ZB) modules can be found at:XBee PRO ZB (S2C)XBee 3
https://www.digi.com/support/knowledge-base/xbee-zb-product-manual
Jul 06, 2017
DIO line passing and XBee modules using Mesh
List of XBee modules supporting Mesh networking:XBee3 & XBee S2C Zigbee modulesXBee3 & XBee S2C DigiMesh modulesXBee SX 868 DigiMesh modulesXBee SX DigiMesh modules/modemsXBee Pro 900H...
https://www.digi.com/support/knowledge-base/dio-line-passing-and-xbee-modules-using-mesh
Jul 06, 2017
XStream Product Manual
XStream product manual
https://www.digi.com/support/knowledge-base/xstream-product-manual
Jul 06, 2017
DIN Rail Mount Solution for Digi
Kits are available for retrofitting radios for field installations. The PKG-DINRAIL-KIT modular interface will support wall or chassis mounting. DIN rail, or sometimes referred to as top-hat rail i...
https://www.digi.com/support/knowledge-base/din-rail-mount-solution-for-digi
Jul 06, 2017
Analog and Digital Sampling Using XBee Radios
XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, then transmit that data to another XBee for interpretation. Because sample data is always provided in an API f...
https://www.digi.com/support/knowledge-base/analog-and-digital-sampling-using-xbee-radios
Jul 06, 2017
Linux RealPort Driver Installation Error: unpacking of archive failed on file cpio: MD5 sum mismatc
This can be resolved by using the nomd5 rpm flag:rpm –i -–nomd5 40002086_(Version).src.rpm rpmbuild –ba /usr/src/redhat/SPECS/dgrp-1(version).spec rpm –i /usr/src/redhat/R...
https://www.digi.com/support/knowledge-base/linux-realport-driver-installation-error
Jul 06, 2017
HOW TO: Add a Digi Remote Manager DataStream Containing a Location
Adding a Digi Remote Manager DataStream Containing the Location Coordinates  The following examples show how to add a Digi Remote Manager DataStream with the location where the data valu...
https://www.digi.com/support/knowledge-base/how-to-add-a-device-cloud-datastream-for-a-locatio
Jul 06, 2017
HOW TO: Change the Digi Remote Manager Name on Gateways Using Device Manager
To change the server name for the Device Cloud connection from your Device Cloud account, you will open Classic UI by selecting settings and selecting Open Classic. Then,  navigate to the...
https://www.digi.com/support/knowledge-base/how-to-change-the-device-cloud-name-on-gateways-us
Jul 06, 2017
Binder transaction failed error while android booting on CC6 SBC
When we connect CC6 SBC to the HDMI interface with the default settings on the CC6 module,While booting CC6 with the android default images that comes with the Digi ESP for Android, sometimes at th...
https://www.digi.com/support/knowledge-base/binder-transaction-failed-error-while-android-boot
Jul 06, 2017
Configuring a Network Serial Bridge
  Setup:A serial bridge is a network connection between two serial devices, each of which uses a device server. The serial devices "think" they are communicating with each other acr...
https://www.digi.com/support/knowledge-base/configuring-a-network-serial-bridge
Jul 06, 2017
While compiling LxNETES-2.3 for Digi Connect ME getting:<br/><br/> make[1]: boothdr: Com
While compiling LxNETES-2.3 for Digi Connect ME getting: make[1]: boothdr: Command not found make[1]: *** [linux.netos] Error 127 make: *** [linux/linux.netos] Error 2 Make sure you have instal...
https://www.digi.com/support/knowledge-base/while-compiling-lxnetes-2-3-for-digi-connect-me-ge
Jul 06, 2017
Factors That Affect Range
Communication distance is determined by four factors:Output power, recieve sensitivity, Antenna systems and the environment.Visit this application note for Maximizing Range.(Also please see Di...
https://www.digi.com/support/knowledge-base/factors-that-affect-range
Jul 06, 2017
Useful Modem Troubleshooting tips for Dial-in/Dial-out access on Unix® (and other) operating systems
There are some common setup problems people typically have with modems under UNIX®. They have to do with DTR, DCD, flow control, "speed conversion", modem set up, and login concerns s...
https://www.digi.com/support/knowledge-base/useful-modem-troubleshooting-tips-for-dial-in-dial
Jul 06, 2017
Using Digi radios in hazardous environments
Digi radios have been certified for use in Class 1 Division 1 environments by several of our customers. The radio modem was incorporated into a complete system that was then tested and certified to...
https://www.digi.com/support/knowledge-base/using-digi-radios-in-hazardous-environments
Jul 06, 2017
Windows 2000 Does Not Detect my Digi adapter On Boot up.
Symptom: When the system is started for the first time, Windows does not detect the installed Digi adapter.   Cause:The adapter is an ISA or EISA bus type.  The adapter was alr...
https://www.digi.com/support/knowledge-base/windows-2000-does-not-detect-my-digi-adapter-on-bo
Jul 06, 2017
Using RS-485 Converters with Digi Interface Boards
Digi's XTend, 900 HP and XBee PRO SX serial interface radio modems are configurable using DIP switch settings to as well as AT commands to select either RS-232 or RS-485 configuration...
https://www.digi.com/support/knowledge-base/using-rs-485-converters-with-nbsp-digi-interface-b
Jul 06, 2017
Wave propagation of 900 MHz vs. 2.4 GHz
Comparing Wave Propagation of 900 MHz and 2.4 GHz FrequenciesTo demonstrate the basic difference in wave propagation of 900 MHz and 2.4 GHz waves, a quick look at path loss is provided. As waves pr...
https://www.digi.com/support/knowledge-base/wave-propagation-of-900-mhz-vs-2-4-ghz
Jul 06, 2017
XBee ZigBee Route Discovery and Network Address Discovery
In ZigBee there are two important forms of discovery that allow one node to locate and send packets to another node. These two methods are called Route Discovery and Network Address Discovery.Route...
https://www.digi.com/support/knowledge-base/xbee-zigbee-route-discovery-and-network-address-di
Jul 06, 2017
PWM RSSI signal - ATRP command for analog RSSI indication
Digi XStream, XTend, and XBee modules now feature an ''analog'' output of the received signal strength relative to the receiver sensitivity of the module. This output is available a...
https://www.digi.com/support/knowledge-base/pwm-rssi-signal-atrp-command-for-analog-rssi-indic
Jul 06, 2017
Sample ZigBee or Digi Mesh network using XBee radios
In this example, a total of three XBee radios will be networked. There are some network limitations involved, but the network can support up to thousands of nodes. Adding additional nodes can be do...
https://www.digi.com/support/knowledge-base/sample-zigbee-or-digi-mesh-network-using-xbee-radi
Jul 06, 2017
Digi PKG Troubleshooting Questions
When working with Digi PKG (Boxed) Modems, there are some common troubleshooting steps that you can perform to help diagnose the source of the problem you are having. These are the same questions t...
https://www.digi.com/support/knowledge-base/digi-pkg-troubleshooting-questions
Jul 06, 2017
How Increased System Gain Relates to Range
When calculating Fade Margin or performing a Link Budget Analysis, the total system gains and losses can indicate how dB relates to achievable distance. Receiver sensitivity, power output, antenna ...
https://www.digi.com/support/knowledge-base/how-increased-system-gain-relates-to-range
Jul 06, 2017
Interference between channels
Digi XBee modules operating in 2.4GHz band (like Digi XBee3 Zigbee modules) make use of one fixed operational channel for transmission. Users operating multiple network in common vic...
https://www.digi.com/support/knowledge-base/interference-between-channels
Jul 06, 2017
What is the difference between a Digi One IA, and a Digi One IAP?
Digi One IA is not Allen Bradley/Rockwell, and Modbus protocol aware. It simply has a form factor that allows it to be connected to a top hat din rail. The Digi One IAP is Allen Bradley/Rockwell...
https://www.digi.com/support/knowledge-base/what-is-the-difference-between-a-digi-one-ia-and-a
Jul 06, 2017
Interfacing Digi OEM RF Modules to Microcontrollers
Digi radios are compatible with microcontrollers from a variety of vendors. For this reason, Digi does not make recommendations for choosing a specific microcontroller to interface with our radios....
https://www.digi.com/support/knowledge-base/interfacing-digi-oem-rf-modules-to-microcontroller
Jul 06, 2017
Legacy method of performing a range testing with a ZigBee Mesh Network
This test is designed to allow the user to quickly establish a functional ZigBee Networking Range Test. While this article was originally written for a ZigBee mesh network, the same basic step...
https://www.digi.com/support/knowledge-base/range-testing-with-a-zigbee-mesh-network
Jul 06, 2017
Unable to login to the Remote Manager
 Due to regular scheduled maintanence or unplanned outages, Remote Manager may not be accessible.  The following URL will show the current status of each Remote Manager server, along with...
https://www.digi.com/support/knowledge-base/unable-to-login-to-the-device-cloud
Jul 06, 2017
Error detection and correction
Digi radio modems perform a 16-bit CRC (cyclic redundancy check) to check for errors in every transmitted data packet. If an error is found the packet is discarded and not sent out the serial port....
https://www.digi.com/support/knowledge-base/error-detection-and-correction
Jul 06, 2017
What is the Maximum RF Range for the ConnectPort X2e Smart Energy Gateways?
What is the Maximum RF Range for the ConnectPort X2e Smart Energy Gateways?The ConnectPort X2e Smart Energy gateway RF distance information can be found in the following specifications page under t...
https://www.digi.com/support/knowledge-base/what-is-the-maximum-rf-range-for-the-connectport-x
Jul 06, 2017
Escaped Characters and API Mode 2
Note:  API Mode 2 is often misunderstood regarding its necessity and is used very rarely.  API mode 1 is fully capable of transmitting all characters including those that can be escaped. ...
https://www.digi.com/support/knowledge-base/escaped-characters-and-api-mode-2
Jul 06, 2017
Loopback Testing Asynchronous Ports with HyperTerminal Under Microsoft Windows
 Note:  Microsoft Windows Vista, 7 and 8 do not have HyperTerminal installed by default, there are other terminal emulator applications which can be used instead, such as, PuTTY, Ker...
https://www.digi.com/support/knowledge-base/loopback-testing-asynchronous-ports-with-hyperterm
Jul 06, 2017
What are the default network settings of RF Gateway products like the ConnectPort X2, X4, and XBee G
For the ConnectPort X2, XBee Gateway (formerly X2e ZB), and ConnectPort X2e for Smart Energy (SE), the default network settings of the Ethernet and Wi-Fi models are set to DHCP Client, with no defa...
https://www.digi.com/support/knowledge-base/what-is-the-default-ip-address-for-connectport-x-p
Jul 06, 2017
Calculating the Checksum of an API Packet
The API operation of the radios (XTend and XBee) requires that communication through the UART or serial port of the radio be done through a structured interface where data is communicated in format...
https://www.digi.com/support/knowledge-base/calculating-the-checksum-of-an-api-packet
Jul 06, 2017
Antenna Connection
In order to comply with FCC rules and obtain a "modular" certification, it is required that Digi radios utilize a "non-standard" connector. This is to ensure that the radios are...
https://www.digi.com/support/knowledge-base/antenna-connection
Jul 06, 2017
Legacy recovery procedure for ZigBee XBees
This article is an all-inclusive guide for recovering a Digi ZigBee XBee that is in an unresponsive state.The steps in this article are specifically for ZigBee XBee radios. If you need to perf...
https://www.digi.com/support/knowledge-base/recovery-procedure-for-zigbee-xbees
Jul 06, 2017
USB Drivers for Digi radios and modems: XBee, XTend, and XStream
Link to the current version of the Digi RF Driver Installer for all versions of Windows:ftp://ftp1.digi.com/support/driver/Digi_USB_RF_Drivers.exe  For Linux and Macintosh OS X, Digi hi...
https://www.digi.com/support/knowledge-base/usb-drivers-for-digi-radios-and-modems-xbee-xtend
Jul 06, 2017
What is the part number for the Digi JTAG LINK USB 2.0 20 pin hardware debugger?
Question:     What is the part number used for ordering a Digi JTAG LINK USB 2.0 20 pin hardware debugger?Answer:     The Digi JTAG LINK USB 2.0 20 pin hardware debugg...
https://www.digi.com/support/knowledge-base/what-is-the-part-number-for-the-digi-jtag-link-usb
Jul 06, 2017
ConnectCore 7U (UNC20) modules running NET+OS 6.3 beeing reset to MAC 00:04:F3:00:06:35
New CC7U ConnectCore 7U (UNC20) modules don't boot with old custom NET+OS 6.3 firmware, or the firmware shows always same default MAC address: 00:04:F3:00:06:35 or other malfunction of firmware...
https://www.digi.com/support/knowledge-base/connectcore-7u-unc20-modules-running-net-os-6-3-be
Jul 06, 2017
Radio Emission Designation And Modulation Type For Digi RF Radios
9XStream/9XCiteModulation Type: FSKEmission Designation: 260KF1D24XStreamModulation Type: FSKEmission Designation: 400K0F1D9XTendModulation Type: FSK (@9600 baud), GFSK (@115200 baud)Emission Desig...
https://www.digi.com/support/knowledge-base/radio-emission-designation-and-modulation-type-for
Jul 06, 2017
Optimizing USB to serial port settings
Digi interface boards and USB adapters use an FTDI Chip for the USB to serial conversion. The default configuration for FTDI's drivers are optimized for high speed serial devices. Digi RF radio...
https://www.digi.com/support/knowledge-base/optimizing-usb-to-serial-port-settings
Jul 06, 2017
Example: XBee Gateway with Sensor Device, Cloud Reporting and Notification Configuration
Example:  XBee Gateway with Sensor Device, Cloud Reporting and Notification Configuration XBee Gateway Setup/Configuration:Unpack the XBee Gateway device and connect it to Ethernet a...
https://www.digi.com/support/knowledge-base/how-to-xbee-gateway-sensor-device-cloud-reporting
Jul 06, 2017
Why does my Xtend keep loosing its settings?
Issue: Every time I power cycle my 9xtend, I loose the settings I just wrote to the module.Cause: The radio has not been placed in "User Defined" mode.The radio has six dip switches by th...
https://www.digi.com/support/knowledge-base/why-does-my-xtend-keep-loosing-its-settings
Jul 06, 2017
XBee PRO 900 HP Product Manual
XBee PRO 900 HP product manual
https://www.digi.com/support/knowledge-base/xbee-pro-900-hp-product-manual
Jul 06, 2017
Digi's XLR PRO and PLC's
When working with an XLR PRO and an Allen Bradley 9210 PLC, you need to configure the PLC's remote.opt file so that the DTR line is always high. That can be done by using the Command /DTR+.  Wh...
https://www.digi.com/support/knowledge-base/digi-s-xlr-pro-and-plc-s
Jul 06, 2017
Zigbee Home Automation
When developing a Zigbee Home Automation application or Wanting to talk with a Zigbee Home Automation Device, the XBee module you should select is the XBee ZB SMT module or XBee ZB (Zigbee) Surface...
https://www.digi.com/support/knowledge-base/zigbee-home-automation
Jul 06, 2017
HOW TO: Send an AT command to an XBee from a CP-X2 or CP-X4 commandline via Telnet/SSH or Device Cl
Introduction: This article discusses how to send an AT command from the CommandLine Interface (CLI) of a ConnectPort X2 or X4 Gateway, from either Telnet/SSH or via Remote Manager (assuming the Ga...
https://www.digi.com/support/knowledge-base/how-to-send-an-at-command-to-an-xbee-from-a-cp-x2
Jul 06, 2017
What is API (Application Programming Interface) Mode and how does it work?
API (Application Programming Interface) mode is a frame-based method for sending and receiving data to and from a radio's serial UART. The API is an alternative to the default transparent mode....
https://www.digi.com/support/knowledge-base/what-is-api-application-programming-interface-mode
Jul 06, 2017
Streaming Video and the XLR
Using the Digi XLR PRO with a standard web cam, Digi was able to utilize the 720P HD option with a refresh rate of 15FPS. With the Samsung camera used, this setting required a throughput of 1Mbps. ...
https://www.digi.com/support/knowledge-base/streaming-video-and-the-xlr
Jul 06, 2017
PortServer TS and Digi One SP/IA(P) Troubleshooting
Device Does Not Boot UpReset the Digi Device/Terminal Server back to factory defaults and try again.  All of the devices have a reset button.  You will need to power cycle the Digi Device...
https://www.digi.com/support/knowledge-base/portserver-ts-and-digi-one-sp-ia-p-troubleshooting
Jul 06, 2017
Non-Digi product
The product is a non-Digi product.
https://www.digi.com/support/knowledge-base/non-digi-product
Jul 06, 2017
HOW TO: Troubleshoot Modem Connectivity in Linux
 First, you will want to make sure the correct straight through cable is being used to connect the modems.Next, you will want to confirm you can communicate with the modem from the Linux ...
https://www.digi.com/support/knowledge-base/how-to-troubleshoot-modem-connectivity-in-linux
Jul 06, 2017
Performing a COM port loopback test using PuTTY in Microsoft Windows
PuTTY is a free telnet/SSH client which can be downloaded from www.putty.org. To perform a loopback test on a COM port, first plug in the loopback plug into the desired port on your Digi hardware....
https://www.digi.com/support/knowledge-base/performing-a-com-port-loopback-test-using-putty
Jul 06, 2017
RF RMA Form
I suspect a problem with the radio equipment, can I return it for repair?Digi has an extremely low product failure rate. If the Digi radio modem appears to have a problem, try restoring module...
https://www.digi.com/support/knowledge-base/rf-rma-form
Jul 06, 2017
Shipping Digi Connect ME 4MB modules have an updated flash chip which is not supported by the old li
Since 2012 September, shipping Digi Connect ME 4MB modules (DC-ME4-01T-C) might have an updated flash chip, Micron M29DW323DB, which is not supported by the old linux kernel 2.4.22 flash ...
https://www.digi.com/support/knowledge-base/shipping-digi-connect-me-4mb-modules-have-an-updat
Jul 06, 2017
Can the device type field be configured using the Device Cloud API?
 The Device Type (dpDeviceType) field cannot be changed (along with the dvVendorId field) from Remote Manager as it is a manufacturing assigned value which can only be displayed. With th...
https://www.digi.com/support/knowledge-base/can-the-device-type-field-be-configured-using-the
Jul 06, 2017
The Major Differences in the XBee 802.15.4 vs. the XBee ZB (S2) and (S2C)
The two most common RF radios that are available from Digi are the 802.15.4 and ZB. The 802.15.4 and ZB modules are quite similar, but selection of a module should be based upon application sp...
https://www.digi.com/support/knowledge-base/the-major-differences-in-the-xbee-series-1-vs-the
Jul 06, 2017
XBee 868/865 LP G4 Band
The XBee 868 LP (Low Power) version of the XBee modules has the ability for frequency selection. The module can be configured to use the G4 band.The G4 band uses a single frequency 869.85MHz or cha...
https://www.digi.com/support/knowledge-base/xbee-868-865-lp-g4-band
Jul 06, 2017
Recovery procedure for XBees
This article is an all-inclusive guide for recovering a Digi XBee that is in an unresponsive state. If you are using a XBee  ZigBee (labeled S2C, S2B, S2, or Series 2), please refer to t...
https://www.digi.com/support/knowledge-base/recovery-procedure-for-xbees
Jul 06, 2017
Digital and analog sampling using XBee radios
XBee radios have multiple I/O lines that can be used to gather Digital or Analog data, then transmit that data to another XBee for interpretation. Because sample data is always provided in an API f...
https://www.digi.com/support/knowledge-base/digital-and-analog-sampling-using-xbee-radios
Jul 06, 2017
What is an XBee Interface board?
Digi International is a manufacturer of IoT-enabled devices. One of the products Digi offers is the Digi XBee OEM RF modules. The Digi XBee OEM module allows integrators and manufacturers alike the...
https://www.digi.com/support/knowledge-base/what-is-an-interface-board
Jul 06, 2017
Analog to Digital Conversion on the XBee 802.15.4
The basic concept behind A/Ds or ADCs (Analog to Digital Converters) is to allow the analog signals to be converted to a digital format that can be easily read/transmitted in digital form. The XBee...
https://www.digi.com/support/knowledge-base/analog-to-digital-conversion-on-the-xbee-802-15-4
Jul 06, 2017
HOW TO: Pointing the Connectport TS to the Digi Remote Manager
Navigate to the web interface of the unit by entering the IP address of the unit in your web browser.  Navigate to the Digi Remote Manager menu in the Configuration section: Select "Appl...
https://www.digi.com/support/knowledge-base/how-to-pointing-the-connectport-ts-to-the-digi-dev
Jul 06, 2017
How do I update firmware on Digi One IAP using the web interface
The Digi One IAP can have the post and firmware installed using the web interface of the Digi One IAP.After installing the post, the One IAP has to be rebooted.   Then install the IAP EOS...
https://www.digi.com/support/knowledge-base/how-do-i-update-firmware-on-digi-one-iap-using-the
Jul 06, 2017
How do I update firmware on Digi One IA using the web interface
The Digi One IA can have the post and firmware installed using the web interface of the Digi One IA.After installing the post, the One IA has to be rebooted.   Then install the IA EOS fir...
https://www.digi.com/support/knowledge-base/how-do-i-update-firmware-on-digi-one-ia-using-the
Jul 06, 2017
Wireless Handheld terminals (HHT)
Two Technologies has developed the 80 series hand held terminal with a built in battery and a 4 line, 20 character display that accomodates the Digi XStream or XCite radio modules.Th...
https://www.digi.com/support/knowledge-base/wireless-handheld-terminals-hht
Jul 06, 2017
Rabbit: Critical Serial Flash Patch
********************************************************************************    Patch Notes for Serial Flash Support Update                 &n...
https://www.digi.com/support/knowledge-base/serial-flash-end-of-life-patch-support
Jul 06, 2017
HOW TO: Configure ZCL (real) Reporting on the ConnectPort X2e for Smart Energy
Introduction: The ZCL or "real" reporting method is where a Smart Energy device (example: Programmable Communicating Thermostat or PCT) is configured to report attribute information about itself t...
https://www.digi.com/support/knowledge-base/how-to-configure-zcl-real-reporting-on-the-connect
Jul 06, 2017
HOW TO: Change the Remote Manager server configuration of a connected XBee Gateway
HOW TO: Change the Remote Manager server configuration of a connected XBee Gateway (formerly ConnectPort X2e ZB) or ConnectPort X2e SE Gateway: The easiest way to change the Remote Manager Se...
https://www.digi.com/support/knowledge-base/how-to-change-the-device-cloud-server-configuratio
Jul 06, 2017
device connectivity problems, can't resolve hostnames
Verify that a valid DNS server is defined on the Digi product. If you are still running into issues, contact Digi Technical Support 
https://www.digi.com/support/knowledge-base/device-connectivity-problems-can-t-resolve-hostnam
Jul 06, 2017
options not supported on plug and play firmware
Digi products often have a simple plug and play firmware loaded onto them.  While Digi tries to build products with many different kinds of capabilities, there are cases in which all functiona...
https://www.digi.com/support/knowledge-base/options-not-supported-on-plug-and-play-firmware
Jul 06, 2017
TCP ports for Digi ESP software development tool
Troubleshooting connectivity issues with Digi ESP.Maybe you are under a firewall, make sure you have all the following ports opened:    7: Used to validate the connection with the...
https://www.digi.com/support/knowledge-base/tcp-ports-for-digi-esp-software-development-tool
Jul 06, 2017
Digi Python Learning Recommendations
python.org - for training materials from the creators of the language.Digi Python Wiki - specializing in python and how it applies to Digi products: http://www.digi.com/wiki/developer/index.php/Sp...
https://www.digi.com/support/knowledge-base/digi-python-learning-recommendations
Jul 06, 2017
HOW TO: Configure Modbus TCP to Modbus RTU Bridge using ConnectPort X2/X4 Gateways and Series 2 XBee
First make sure the Xbee nodes have joined with the ConnectPort X2/X4  Gateway: Once joined, ensure the XBee node and the gateway are configured with the same PAN ID under the Basic Settings:...
https://www.digi.com/support/knowledge-base/how-to-configure-modbus-tcp-to-modbus-rtu-bridge-u
Jul 06, 2017
HOW TO: Obtain a Listing of Devices with Failed Scheduled Tasks
HOW TO:  Obtain a Listing of Devices with Failed Scheduled TasksFirst, obtain the applicable Task ID number with the following URL:  https://remotemanager.digi.com/ws/Task Next, en...
https://www.digi.com/support/knowledge-base/how-to-obtain-a-listing-of-devices-with-failed-sch
Jul 06, 2017
Example: Device Cloud API to Change the Device Cloud Name and Primary Time Server on XBee Gateways (
Example: Device Cloud API to Change the Device Cloud Name and Primary Time Server on XBee Gateways (formerly ConnectPort X2e) The following example shows how to send an API from ...
https://www.digi.com/support/knowledge-base/example-create-a-device-cloud-task-to-change-the-d
Jul 06, 2017
Port sharing on the LTS
Enabled via the LTS web ui and/or via the CLI under "set profile" Supports up to 4 sessions per port. Only one of the 4 sessions can be RealPort.   Example: One session being Real...
https://www.digi.com/support/knowledge-base/port-sharing-on-the-lts
Jul 06, 2017
HOW TO: Digi Remote Manager: Add Data To A Data Stream
If you are using Digi RM3, please go to the settings in the top right of the page and select Open Classic. In this example, we will add data to a Data Stream associated with a device ID. We wi...
https://www.digi.com/support/knowledge-base/how-to-device-cloud-add-data-to-a-data-stream
Jul 06, 2017
HOW TO: Digi Remote Manager: Query Settings From a Device Using /ws/sci
First: the way to interact with the device’s settings and state information is through RCI (Remote Command Interface). That is a device-level interface that is accessible via the Remote Manag...
https://www.digi.com/support/knowledge-base/how-to-device-cloud-query-settings-from-a-device-u
Jul 06, 2017
HOW TO: Stop Modem Scanning in Microsoft Windows
By default COM ports are scanned in Microsoft Windows for connected modems. A side effect of this action can lead to the port baud rate to changing to 1200 baud.  To turn off this feature, n...
https://www.digi.com/support/knowledge-base/how-to-stop-modem-scanning-in-microsoft-windows
Jul 06, 2017
How can I find the serial number on an HubPort Product
The serial number can be found on a white sticker typically located on the Hubport  device.   The serial number will start with an  S in parentheses and letters\numbers after t...
https://www.digi.com/support/knowledge-base/how-can-i-find-the-serial-number-on-an-hubport-pro
Jul 06, 2017
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud
Unable to Discover XBee Nodes From the ConnectPort X Coordinator Web Interface or the Device Cloud When a ConnectPort X Gateway is unable to Discover XBee nodes, we recommend pressing the small but...
https://www.digi.com/support/knowledge-base/unable-to-discover-xbee-nodes-from-the-connectport
Jul 06, 2017
HOW TO: Change the Device Cloud Name on XBee Gateways (Formerly ConnectPort X2e) from the Web Interf
HOW TO: Change the Device Cloud Name on XBee Zigbee Gateways (Formerly: ConnectPort X2e)  from the Web Interface  To change the server name for the Device Cloud connection on the XB...
https://www.digi.com/support/knowledge-base/how-to-change-the-device-cloud-name-on-xbee-zigbee
Jul 06, 2017
HOW TO: Configure Modbus TCP to Modbus RTU Bridge using ConnectPort X2/X4 Gateways and Series 1 XBee
First make sure the Xbee nodes have joined with the ConnectPort X2/X4 802.15.4 Gateway: Once joined, ensure the XBee node settings are configured with the same PAN ID as the ConnectPort X2/X4 Gate...
https://www.digi.com/support/knowledge-base/how-to-configure-modbus-tcp-to-modbus-rtu-brid-(1)
Jul 06, 2017
How can I find the serial number on an ConnectPort TS\LTS Product
The serial number can be found on a white sticker typically located on the ConnectPort TS\LTS device.   The serial number will start with an  S in parentheses and letters\numbers af...
https://www.digi.com/support/knowledge-base/how-can-i-find-the-serial-number-on-an-connectport
Jul 06, 2017
How to install COM Ports Installed by RealPort Drivers in Windows
Items to Note before StartingEnsure that the latest RealPort driver is being used, which can be downloaded from the Digi support site.  The RealPort driver file should be unzipped before runni...
https://www.digi.com/support/knowledge-base/how-to-install-com-ports-installed-by-realport-dri
Jul 06, 2017
Running cron jobs on the ConnectPort LTS
All steps below are run from the ConnectPort LTS bash shell. #> bash First run the cron daemon:     /bin/crond Next create your cron config file:    vi /usr2/s...
https://www.digi.com/support/knowledge-base/running-cron-jobs-on-the-lts
Jul 06, 2017
Setting permissions for remote users on the ConnectPort LTS
If there is no user name on the ConnectPort LTS, all users who passed authentication from the remote server gets ruser permissions. If there is a user name on the ConnectPort LTS, all users who pa...
https://www.digi.com/support/knowledge-base/setting-permissions-for-remote-users-on-the-lts
Jul 06, 2017
Setting link aggregation (802.3ad bonding) on the ConnectPort LTS
To enable:     CLI:  #> set bonding     Web:  Network -> IP Settings -> Network Bonding          &nb...
https://www.digi.com/support/knowledge-base/setting-link-aggregation-802-3ad-bonding-on-the-lt
Jul 06, 2017
Port buffer location on the LTS
From the LTS bash shell: #> bash The port log file(s) are located in the /var/log directory. File name is portXlog.info where X is the actual port number (starting from 1).
https://www.digi.com/support/knowledge-base/port-buffer-location-on-the-lts
Jul 06, 2017
Rules for setting a strong password on the ConnectPort TS
Strong password enforcement is set via the CLI under 'set syssecurity enforce=off/on' To meet the strong password rule in the ConnectPort LTS, more than 4 cases of the following list shoul...
https://www.digi.com/support/knowledge-base/rules-for-setting-a-strong-password-on-the-lts
Jul 06, 2017
HOW TO: Install the RealPort Driver in Ubuntu Linux
The latest source rpm driver supporting the latest kernels is available for download from:http://www.digi.com/support/productdetail?pid=3037&type=drivers?Make certain the rpm, alien, kerne...
https://www.digi.com/support/knowledge-base/how-to-install-the-realport-driver-in-ubuntu-linux
Jul 06, 2017
Description of the hardware diagnostic options on the LTS via the LCD display
LCD Diagnostic (Auto, Individual) menu runs the following 7 tests. 1.    EEPROM -    Write some data to EEPROM and read back to check 2.    UART (Int...
https://www.digi.com/support/knowledge-base/description-of-the-hardware-diagnostic-options-on
Jul 06, 2017
How to Uninstall COM Ports Installed by RealPort Drivers in Windows
Items to Note before Starting:Ensure to document the IP address and COM port numbers already installed on the PC before uninstalling the COM ports installed by RealPort drivers.  This can inc...
https://www.digi.com/support/knowledge-base/how-to-uninstall-com-ports-installed-by-realport-d
Jul 06, 2017
Linux and Kernel Revision of the ConnecPort LTS
The ConnectPort LTS runs an embedded Linux operating system: Distribution: DENX ELDK v4.2 Kernel: 2.6.25  
https://www.digi.com/support/knowledge-base/linux-revision-and-kernel-rev-of-the-lts
Jul 06, 2017
List of SNMP supported MIB files for the LTS
For SNMP Get/Set:     - Digi SMI     - Digi Connectport LTS MIB     - Digi MEI     - Digi Power Supply MIB     - Char...
https://www.digi.com/support/knowledge-base/list-of-snmp-supported-mib-files-for-the-lts
Jul 06, 2017
Digi Device Discovery Tool or ADDP Shows Device as Misconfigured
The Digi Device Discovery Tool will figure out what it believes to be your Network Adapters IP Address and Submask, and if a Digi Unit on the network reports back with an IP address that does not s...
https://www.digi.com/support/knowledge-base/digi-device-discovery-tool-shows-unit-as-misconfig
Jul 06, 2017
HOW TO: ConnectPort LTS Console Management Configuration CLI
  This document explains how to configure out-of-band console management configuration with an external serial modem connected to port one and the remaining ports dedicated to console m...
https://www.digi.com/support/knowledge-base/how-to-connectport-lts-console-management-configur
Jul 06, 2017
Creating a login message on the Connectport TS
This allows you to assign a login message of your choosing to a user.  Immediately after logging in as this user the message will be displayed. First create a standard text file with any info...
https://www.digi.com/support/knowledge-base/creating-a-login-message-on-the-connectport-ts
Jul 06, 2017
connecting an antenna to the xbee gateway
The Digi XBee Gateway has internal cellular and ZigBee antennas. It is not possible to connect an external one.
https://www.digi.com/support/knowledge-base/connecting-an-antenna-to-the-xbee-gateway
Jul 06, 2017
reset an ME or WiME back to factory defaults while it's on the Digi Prototype board
If you forgot the password and would like to get back to default password you require to perform a factory default, but since there is not button for it, you need to shortcut pins:a)  while it...
https://www.digi.com/support/knowledge-base/reset-an-me-or-wime-back-to-factory-defaults-while
Jul 06, 2017
troubleshooting GPS problems on Digi Connect Core 3G 9P
The GPS is part of the modem, so it does not appear as a separate USB device.  There is a separate USB interface for the NMEA port.  That appears on the connections management page (CC3G ...
https://www.digi.com/support/knowledge-base/troubleshooting-gps-problems-on-digi-connect-core
Jul 06, 2017
Wi-ME -S PnP doesn't allow to change WiFi parameters without having a WiFi connection
DC-WME-01T-S EOS: 82000977_M3 2.17.3.2 has no serial port command line interface (CLI) enabled by default. Also using the "reset to factory defaults" method does not have the CLI enable...
https://www.digi.com/support/knowledge-base/wi-me-s-pnp-doesn-t-allow-to-change-wifi-parameter
Jul 06, 2017
can the digi plug and play firmware support modbus?
The answers regarding modbus will depend if one is using an actual X2 or the Xbee Gateway.Assuming it's the X2, then Here's the Modbus Python Resource Page:http://www.digi.com/wiki/develope...
https://www.digi.com/support/knowledge-base/can-the-digi-plug-and-play-firmware-support-modbus
Jul 06, 2017
changing dia web interface
This can be done by editing the dia.yml file.  Inside of it there will be a presentation section.  You can edit the 'page' value.  In the example below we are specifying the path of 'id...
https://www.digi.com/support/knowledge-base/changing-dia-web-interface
Jul 06, 2017
convert IEC_104 protocol to IEC_101
On possible solution using Python can be seen here: https://github.com/vlet/iec104 Otherwise we would suggest to use Google for further research.
https://www.digi.com/support/knowledge-base/convert-iec-104-protocol-to-iec-101
Jul 06, 2017
NTP requirements for connectivity
If you are facing connectivity problems, such as not able to connect to Remote Manager or build a VPN tunnel with certificates, check the time and date settings, such as NTP or SNTP settings on the...
https://www.digi.com/support/knowledge-base/ntp-requirements-for-connectivity
Jul 06, 2017
Add a Digi Router to your Remote Manager account
This article explains how to add your Digi device to a DRM account. This article assumes that you have already set up your device to connect to the DRM and that you have a DRM account.  Logi...
https://www.digi.com/support/knowledge-base/adding-a-digi-device-to-the-digi-device-cloud-plat
Jul 06, 2017
4G LTE RSSI vs RSRP
Here are a few takeaways about RSSI and RSRP as signal strength measurement techniques for LTE:      RSSI varies with LTE downlink bandwidth.  For example, even if al...
https://www.digi.com/support/knowledge-base/4g-lte-rssi-vs-rsrp
Jul 06, 2017
Device Not Reachable on the Network and the IP Address Shows as: 169.254.x.x
Whether due to a network problem, or the lack of a DHCP server on the local network to hand out IP addresses, the device is unable to obtain an IP address.  As a result, the device will t...
https://www.digi.com/support/knowledge-base/device-not-reachable-on-the-network-and-the-ip-add
Jul 06, 2017
HOW TO: Factory Reset Digi One IA/IAP Device
           There are 2 methods which can be used to factory reset these devices, the web interface or by using the reset button on the unit.Web Int...
https://www.digi.com/support/knowledge-base/how-to-factory-reset-digi-one-ia-iap-device
Jul 06, 2017
XBee PRO SX Product Manual
Click here for the XBee PRO SX product manual.
https://www.digi.com/support/knowledge-base/xbee-pro-sx-product-manual
Jul 06, 2017
HOW TO: Configure Static IP Address and Network Parameters with Digi ConnectPort X2e gateways
HOW TO: Configure Static IP Address and Network Parameters with Digi ConnectPort X2e GatewaysWhen you connect an Ethernet or Wi-Fi Digi gateway to your LAN, it first tries to acquire an IP address ...
https://www.digi.com/support/knowledge-base/how-to-configure-static-ip-address-and-network-par
Jul 06, 2017
Create DRM Automation python file router
The following example shows how to us a DRM Automation to upload a python script to a DAL router and set it to automatically run. Login to your DRM  account, go to the Automations Tab and cli...
https://www.digi.com/support/knowledge-base/how-to-create-a-device-cloud-task
Jul 06, 2017
What does serial optimization do on the ConnectPort LTS?
This option can only be set via the ConnectPort LTS CLI:#> set serial optimize=[throughput|latency]Factory default is optimize=throughput.If you set optimize=latency, the RX FIFO Trigger level o...
https://www.digi.com/support/knowledge-base/what-does-serial-optimization-do-on-the-lts
Jul 06, 2017
Maximum Number of Industrial Automation Table Entries on the ConnectPort X2D
Maximum Number of Industrial Automation Table Entries on the ConnectPort X2D The ConnectPort X2D units will accept a maximum number of 8 Message Sources (Active Clients or Masters) and a maximum n...
https://www.digi.com/support/knowledge-base/maximum-number-of-industrial-automation-table-entr
Jul 06, 2017
Setting permissions for remotely authenticated users on the ConnectPort LTS
Permissions for radius users are assigned by the ‘ruser’ user account.  This is one of the three default accounts on the LTS (others being root and admin).We use a fixed service-ty...
https://www.digi.com/support/knowledge-base/setting-permissions-for-remotely-authenticated-use
Jul 06, 2017
What are the two extra ports in the RealPort driver for the ConnectPort LTS?
Selecting the ConnectPort LTS when loading the RealPort driver shows an extra two ports.  Example, the ConnectPort LTS 32 will show 34 for the default.  Example below is regarding the Wi...
https://www.digi.com/support/knowledge-base/what-are-the-two-extra-ports-in-the-realport-drive
Jul 06, 2017
SECURITY VULNERABILITY CVE-2016-5696: OFF-PATH ATTACK
A new vulnerability has arisen that has attracted significant attention. As always, Digi tracks all vulnerabilities that emerge and reviews these security issues regarding their impact on Digi prod...
https://www.digi.com/support/knowledge-base/security-vulnerability-cve-2016-5696-off-path-atta
Jul 06, 2017
Maximum payload size for Digi RF products
When a Digi radio is being used in transparent (AT) mode, packet size is not a major concern because the data packets will be fragmented as needed. When transmitting data using API frames, it is im...
https://www.digi.com/support/knowledge-base/maximum-payload-size-for-digi-rf-products
Jul 06, 2017
How to Identify and Recover a Programmable XBee
First lets described what a Programmable XBee module is and how to determine if you have one.  A Programmable XBee is an XBee module that has an additional HCS08 FreeScale 8 bit microprocessor on b...
https://www.digi.com/support/knowledge-base/how-to-identify-and-recover-a-programmable-xbee
Jul 06, 2017
Does Digi offer a Desktop version of Remote Manager?
No, initially, Remote Manager was offered as a Windows "desktop" application.  Currently, Remote Manager is exclusively web-based.More information about Digi Remote Manager:http://www.digi.com...
https://www.digi.com/support/knowledge-base/does-digi-offer-a-desktop-version-of-remote-manage
Jul 06, 2017
Bit Masks and the SC Parameter
For the SC parameter:The selection of channels is set by use of the SC (Scan Channels) parameter.  This is a bitmask. By setting the bitmask, you can force a choice of either a range...
https://www.digi.com/support/knowledge-base/bit-masks-and-the-sc-parameter
Jul 06, 2017
Access historical data of the same type from multiple devices on Digi Remote Manager
If you have thousands of devices uploading time-series data like cellular health statistics and want an easy way to extract those data, try the Query Monitor API from Digi Remote Manager. Using RS...
https://www.digi.com/support/knowledge-base/access-historical-data-of-the-same-type-from-multi
Jul 06, 2017
XLR PRO and Serial Communications
Most understand that the XLR PRO can be used for Ethernet Bridging.  But did you know that it also supports RS232, RS485 and RS22 communications?This is done by using the RJ 45 port between th...
https://www.digi.com/support/knowledge-base/xlr-pro-and-serial-communications
Jul 06, 2017
Digi XBee, RF Gateway and Python Development Resource page
This article contains a number of links useful for development with Digi's RF Gateway and XBee productline.  Digi RF Gateways have an inherent Python interpreter, so a key focus has been m...
https://www.digi.com/support/knowledge-base/digi-xbee-rf-gateway-and-python-development-resour
Jul 06, 2017
5V interface and the XBee
Question:Do the Digi XBee modules Support 5V on any of the radios pins?Answer:No, the Digi XBee is a 3V device.  Unless otherwise stated in the manual, the Digi XBee modules do not accept 5V on any...
https://www.digi.com/support/knowledge-base/5v-interface-and-the-xbee
Jul 06, 2017
Timing Comparison For Data Transfer By Product
Timing comparisonTiming measurements are made with the radio modems in their default configuration. The measurements are made on a pair of modems performing a loop-back test. Modem A is connected t...
https://www.digi.com/support/knowledge-base/timing-comparison-for-data-transfer-by-product
Jul 06, 2017
Do the AnywhereUSB or AnywhereUSB Plus products support USB Port Sharing or multiple connections?
This KB article is only applicable to the following AnywhereUSB and AnywhereUSB Plus models, all of which offer the Multi-Host Connections (MHC) feature:AnywhereUSB/14 (P/N AW-USB-14)AnywhereUSB/5M...
https://www.digi.com/support/knowledge-base/does-the-anywhereusb-device-support-usb-port-shari
Jul 06, 2017
How do I update firmware on Digi ConnectPort TS using the web interface
The Digi ConnectPort TS can have the firmware installed using the web interface.   Install the ConnectPort TS firmware and the ConnectPort TS must be reboot...
https://www.digi.com/support/knowledge-base/how-do-i-update-firmware-on-digi-connectport-ts-us
Jul 06, 2017
How to test serial ports on CC6 SBC with Yocto
Once the module booted properly with the yocto image,set the baud rate by using the below commands for one of the serial ports on CC6.     root@ccimx6sbc:~# stty -F /dev/ttymxc2 115200 ...
https://www.digi.com/support/knowledge-base/how-to-test-serial-ports-on-cc6-sbc-with-yocto
Jul 06, 2017
How many Pulse Width Modulators (PWM) are available on the ConnectCore (Wi-)i.MX6 (CC6)?
The ConnectCore 6 hardware supports up to 7 pulse width modulators (PWM). Digi Embedded Yocto 2.0 firmware supports only the 3 PWMs implemented in the PMIC (1): 1) CC6 SBC HRM https://hub.di...
https://www.digi.com/support/knowledge-base/how-many-pulse-width-modulators-pwm-are-available
Jul 06, 2017
How to debug a Qt-sample application with Digi ESP, and how to analyze core dump on device
Digi Embedded Linux 5.x provided Qt-sample application like tetrix_qt. The application uses qmake to build a .pro project file, as well as qmake to create a generated.mk which is used to build the ...
https://www.digi.com/support/knowledge-base/how-to-debug-a-qt-sample-application-with-digi-esp
Jul 06, 2017
JTAG Booster vs Digi USB JTAG link
Since 2016 May the Digi JTAG Booster DG-ACC-JBST FS-285 is discontinued and end of life (see PN#160506-06). As a replacement to program flash or debug applications customers may consider the Digi U...
https://www.digi.com/support/knowledge-base/jtag-booster-vs-digi-usb-jtag-link
Jul 06, 2017
install.sh failing with sytax error or not a valid identifier
When during Digi Embedded Yocto installation, you are running an install.sh script and it fails with:     ./install.sh: line 7: syntax error: unexpected word (expecting "in&quo...
https://www.digi.com/support/knowledge-base/install-sh-failing-with-sytax-error-or-not-a-valid
Jul 06, 2017
U-Boot source code path under Yocto
Regarding the U-Boot source code under Digi Embedded Yocto,You need to build your DEY project once, so sources will be populatd in to your workspace at the below path. /workspace/ccimx6sbc/tmp/wor...
https://www.digi.com/support/knowledge-base/u-boot-source-code-path-under-yocto
Jul 06, 2017
Does ConnectCore 6 or ConnectCore 6UL support WPA2 enterprise Radius authentication?
WPA2 enterprise Radius authentication e.g. with EAP-TLS is not a matter of the hardware. CC6 and CC6UL hardware should be able to do it. Its a matter of appropriate firmware setup. Digi does not ...
https://www.digi.com/support/knowledge-base/does-connectcore-6-or-connectcore-6ul-support-wpa2
Jul 06, 2017
How to get latest Digi Embedded Linux version for Digi Connect ME 9210
Unfortunately Digi Connect ME 9210 development kits for Linux: DC-ME-9210-LX are still delivered with old DVD with Digi Embedded Linux DEL-5.2. In order to avoid starting your development with and...
https://www.digi.com/support/knowledge-base/how-to-get-latest-digi-embedded-linux-version-for
Jul 06, 2017
ADDP C++ library 40002892_A.zip GUID, debugging and compiling with Visual Studio 2008/2013 issues
In order to implement your custom device discovery tool using the ADDP protocol under Windows, Digi is offering a C++ library 40002892_A.zip. Customers reported problems with GUID functions and th...
https://www.digi.com/support/knowledge-base/addp-c-library-40002892-a-zip-guid-debugging-and-c
Jul 06, 2017
How to recompile Qt with Digi Embedded Linux 5.8
On a Linux PC where you have installed your Digi Embedded Linux ESP and toolchain, typically under /usr/local/DigiEL-*/ create a local working directory and change into it. E:g. # mkdir ~/DEL58too...
https://www.digi.com/support/knowledge-base/how-to-recompile-qt-with-digi-embedded-linux-5-8
Jul 06, 2017
Description of chronyd Operation and NTP sample frequency within XBee Gateway and ConnectPort X2e SE
Options from Remote Manager Device UI (DCUI)The Gateway’s DCUI --- Advanced Configuration --- Time Server --- NTP Time Precision setting contains two options:  Standard = minpoll, m...
https://www.digi.com/support/knowledge-base/description-of-chronyd-operation-and-ntp-sample-fr
Jul 06, 2017
Antenna orientation
Occasionally we get asked, what way should my antennas face?   For high gain directional antennas commonly called a Yagi, they should be pointed so that the long axis of the antenna should b...
https://www.digi.com/support/knowledge-base/antenna-orientation
Jul 06, 2017
HOW TO: production firmware update on NET+OS based modules
First some general info from NET+OS API reference guide: C:\netos75\Documentation\ApiReference.chm   NET+OS has two standalone executable firmware images, the rom.bin and image.bin. The ro...
https://www.digi.com/support/knowledge-base/how-to-production-firmware-update-on-net-os-based
Jul 06, 2017
How to convert an XBee PRO 900 HP to an XBee PRO XSC
In the following, you will find the steps needed to configure a 900 HP RF Modem to an XBee PRO XSC S3B 9600 or 19,200 RF Modem.We Start by connecting the RF Modem to a power source and the mini USB...
https://www.digi.com/support/knowledge-base/how-to-convert-an-xbee-pro-900-hp-to-an-xbee-pro-x
Jul 06, 2017
NET+OS 7.5 API documentation
The NET+OS 7.5.2 API documentation is integrated into the Digi ESP for NET+OS Help subsystem, and is accessible only after installation of NET+OS 7.5.2 with a valid license key. In fact, the API d...
https://www.digi.com/support/knowledge-base/net-os-7-5-api-documentation
Jul 06, 2017
Sending data over an asynchronous network. Example of indirect messaging.
The following is a configuration example of a network of 900 HP modules or modems for a point-to-point or point-to-multi-point network using asynchronous sleep: This example has two modules; howev...
https://www.digi.com/support/knowledge-base/sending-data-over-an-asynchronous-network-example
Jul 06, 2017
X-CTU Doesn't Display XBee Cellular Parameters Properly
Download the current firmware that is relevant to the module(version 1005 or greater).  Save this file (.zip) to a known location.  DO NOT unzip this file!  X-CTU is looking for a .zip file.In X-CT...
https://www.digi.com/support/knowledge-base/x-ctu-doesn-t-display-xbee-cellular-parameters-pro
Jul 06, 2017
Sending Serial Data via Remote Manager, X2e and an Xbee
Periodically, one wants to send data from the Remote Manager to an XBee module connected to a device via the XBee modules Serial port or COM port. This can be done using the default application t...
https://www.digi.com/support/knowledge-base/serial-data-via-device-cloud-x2e-and-an-xbee
Jul 06, 2017
Intrinsic Safety Certifications
What information do I need to obtain Intrinsic safety certifications?Digi radio modems have been integrated by a number customers into products that are used in hazardous environments. For electron...
https://www.digi.com/support/knowledge-base/intrinsic-safety-certifications
Jul 06, 2017
Ethernet does not work in U-Boot on Starter Board version 2
CC6UL Starter Board v2 known issues and limitationsDescriptionU-Boot version dub-2015.04-r4.5 may report running on Starter Board version 1 even when your Starter Board is version 2. U-B...
https://www.digi.com/support/knowledge-base/ethernet-does-not-work-in-u-boot-on-starter-board
Jul 06, 2017
Cellular Data Usage Challanges
It is common question to ask how much cellular data is your Digi device going to use.  This is most often done to determine billing costs.  Here are some of the difficulties of counting these items...
https://www.digi.com/support/knowledge-base/cellular-data-usage-challanges
Jul 06, 2017
MTBF for RCM6700
for Rabbit 20-101-1318 RCM6700 PN(1P):50001696-04 the MTBF figures are: Bellcore RQGR Method I Parts Count Method (assume Gc Env, 40C, 50% Elec Stress for all components)     FITs ...
https://www.digi.com/support/knowledge-base/mtbf-for-rcm6700
Jul 06, 2017
Power Sources for Digi Radios
To properly plan a power system, power reliability is a major concern.There are a few options available to ensure that when power is interrupted, pumps, PLCs, or other types of equipment may remain...
https://www.digi.com/support/knowledge-base/power-sources-for-digi-radios
Jul 06, 2017
How to create a WiFi ad-hoc connection with wpa_supplicant
Using the following /etc/wpa_supplicant.conf : ctrl_interface=/var/run/wpa_supplicant ctrl_interface_group=0 fast_reauth=1 update_config=1 ## -- Example AD-HOC network ap_scan=2 # man...
https://www.digi.com/support/knowledge-base/how-to-create-a-wifi-ad-hoc-connection-with-wpa-su
Jul 06, 2017
JTAG Link not working with older revision of development board
When using the Digi USB JTAG-Link (P/N: DG-ACC-JLNK) with an older revision of the Digi Connect (Wi-)ME (9210) development board, you might experience failure messages:Could not perform target res...
https://www.digi.com/support/knowledge-base/jtag-link-not-working-with-older-revision-of-devel
Jul 06, 2017
Calculating Supply Voltage for a Loop Powered Sensor
A common application for Digi’s Connect Sensor is connecting to a 4/20mA two wire sensor; also known as a loop powered sensor. In this configuration the sensor is powered from the current l...
https://www.digi.com/support/knowledge-base/calculating-supply-voltage-for-a-loop-powered-sens
Jul 06, 2017
LTE Cat 1 Antenna Guide
A wide variety of antennas are available for LTE. These include embeddedantennas that go inside a device's enclosure, "rubber duck" externalantennas, vehicle mounted versions, MIMO an...
https://www.digi.com/support/knowledge-base/lte-cat-1-antenna-guide
Jul 06, 2017
Embedded - NET+OS Modules - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded inf
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/support/knowledge-base/embedded-net-os-modules-rompager-evaluation-of-sec
Jul 06, 2017
Embedded - NET+OS Chips - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/support/knowledge-base/embedded-net-os-chips-rompager-evaluation-of-secur
Jul 06, 2017
Embedded - NDS - RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-20
OverviewMany Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devices...
https://www.digi.com/support/knowledge-base/embedded-nds-rompager-evaluation-of-security-vulne
Jul 06, 2017
RomPager - Evaluation of Security Vulnerability – VU#561444 Expanded info on CVE-
Overview Many Digi products contain and use the RomPager by Allegrosoft web server technology. It has come to our attention that this embedded web server, which is used for management of our devic...
https://www.digi.com/support/knowledge-base/network-products-rompager-evaluation-of-security-v
Jul 06, 2017
Migrating Applications from PortServer TS 8/16 to ConnectPort TS 8/16
Please refer to the following Technical Note:Technical Note: Migrating Applications from PortServer TS 8 or 16 to ConnectPort TS 8 or 16 Additional information:8-pin (altpin) configuration for RS4...
https://www.digi.com/support/knowledge-base/migrating-applications-from-portserver-ts-8-16-to
Jul 06, 2017
The PortServer TS or Digi One SP Unit Will Not Boot.
Summary: This procedure may help recover PortServers exhibiting 9-1-1, 5-1-1, or 2-2-5 power LED blink codes. Try recovering the unit by attaching a Dumb Terminal or a PC Hyperterminal connection...
https://www.digi.com/support/knowledge-base/the-portserver-ts-unit-will-not-boot
Jul 06, 2017
HOW TO: Enable the Mobile Firewall of an XBee Gateway (CP-X2e ZB) cellular
Description:In the article "Security Bulletin: DNS Proxy Vulnerability on Internet Connected Routers/Gateways", the topic of DNS Proxy Attacks and other forms of mischief which can someti...
https://www.digi.com/support/knowledge-base/how-to-enable-the-mobile-firewall-of-an-xbee-gatew
Jul 06, 2017
Why are there delays when streaming packets in broadcast mode using Zigbee?
Why do I see large delays when sending rapid Broadcast packets - using an address of 0xFFFF? Unlike unicast transmission that supports acknowledgment of data delivery to avoid unnecessary retire...
https://www.digi.com/support/knowledge-base/why-are-there-delays-when-streaming-packets-in-bro
Jul 06, 2017
Intrinsic Safety
What information do I need to obtain intrinsic safety certifications?Digi radio modems have been integrated by a number of customers into products that are used in hazardous environments. For elect...
https://www.digi.com/support/knowledge-base/intrinsic-safty
Jul 06, 2017
How to updgrade a radios firmware using XCTU-NG
This article will describe the process in which one upgrades the firmware on an existing Digi RF radio product such as the 9Xtend, or an XBee product.Step 1 - Launch XCTU. If you do not have XCTU, ...
https://www.digi.com/support/knowledge-base/how-to-updgrade-a-radios-firmware-using-xctu-ng
Jul 06, 2017
Xtend Version B and Country or Regional Firmware
Can one change the firmware on a 9xtend from the U.S. version to an Australian version by simply changing the firmware?In the past, one could simply change the firmware on the radio to get it to op...
https://www.digi.com/support/knowledge-base/xtend-version-b-and-country-or-regional-firmware
Jul 06, 2017
9Xtend and over-the-air commands
Can the standard or Peer-to-peer, Point-to-point, point-to-multi-point firmware for the 9XTend version B support over the air commands?No. The reason behind this is to hold compatibility with the o...
https://www.digi.com/support/knowledge-base/9xtend-and-over-the-air-commands
Jul 06, 2017
Does the standard version of 9XTend version B contain any additional API frames?
With the release of the 9XTend version B module some have asked if additional API frames have been added to the product? No, to keep with compatibility, the firmware does not contain any additiona...
https://www.digi.com/support/knowledge-base/does-the-standard-version-of-9xtend-version-b-cont
Jul 06, 2017
How to Run a range test with the 9Xtend and XCTU 6x
In most cases, running a range test can be done by following the directions that come in XCTU or within the Quick Start Guides. With the 9XTend, that is not the case. This does not mean that you ca...
https://www.digi.com/support/knowledge-base/how-to-run-a-range-test-with-the-9xtend-and-xctu-6
Jul 06, 2017
Using Digi's Applicaiton's Cluster ID's and End points on a Digi XBee
Digi Profile   Provides an overview of the ZigBee endpoint and cluster ID functionality supported in the Digi drop-in-networking profile.    Digi XBee Profile Overview The Digi...
https://www.digi.com/support/knowledge-base/using-digi-s-applicaiton-s-cluster-id-s-and-end-po
Jul 06, 2017
XBee PRO SX and XBee SX Product Manual
The product manual for the Digi XBee and Digi XBee PRO SX module can be found online here.
https://www.digi.com/support/knowledge-base/xbee-pro-sx-and-xbee-sx-product-manual
Jul 06, 2017
Bluetooth audio codec support on CC6 under DEY 1.6.9 and above
Regarding Bluetooth on CC6, CC6 module supports the HCI interface and SBC codec on A2DP. The aptX audio coded is proprietary and DEY has no support for it. The customer would have to license it an...
https://www.digi.com/support/knowledge-base/bluetooth-audio-codec-support-on-cc6-under-dey-1-6
Jul 06, 2017
Linux SoftAP access point mode with wpa_supplicant
To implement an access point with your embedded Linux devices (called soft access point SoftAP mode) or an Ad-Hoc mode network, you need to create a /etc/wpa_supplicant.conf with: ctrl_interface=/...
https://www.digi.com/support/knowledge-base/linux-softap-access-point-mode-with-wpa-supplicant
Jul 06, 2017
How to include linux utilities in the Digi Yocto 1.6 image
By default the Digi Embedded Yocto DEY-1.6 image does not have linux utilities, e.g. taskset command. To use this command, we need to build a new root file system image by adding: IMAGE_INSTA...
https://www.digi.com/support/knowledge-base/how-to-include-linux-utilities-in-the-yocto-1-6-im
Jul 06, 2017
How to get latest Digi Embedded Linux FIM CAN Driver for Digi Connect ME 9210 and Connect Core 9P921
Customers using Digi Connect ME 9210 with FIM CAN or ConnectCore 9P9215 with FIM CAN an Digi Embedded Linux DEL-5.7.2 having issues with timings not matching or wrong baudrate settings, as well as ...
https://www.digi.com/support/knowledge-base/how-to-get-latest-digi-embedded-linux-fim-can-driv
Jul 06, 2017
Are there any Linux or iOS drivers for the AnywhereUSB products?
AnywhereUSB (G2) - ObsoleteThere are no Linux or iOS drivers available for the AnywhereUSB G2 products. There are only Windows drivers available for the AnywhereUSB G2 products.AnywhereUSB PlusTher...
https://www.digi.com/support/knowledge-base/are-there-any-linux-or-ios-drivers-for-the-anywher
Jul 06, 2017