Step 4 - Provision your device

Make sure you are trying to scan the correct QR label. The QR label to scan is attached to the top side of the module on the development board. The ConnectCore Quick Setup mobile application won’t recognize any other QR code in the development kit.

Verify the integrity of the QR label and make sure the code is clean and visible.

Make sure there is enough light in the room so that the QR label can be read with the required contrast.

If you have tried all of the above, your camera resolution may not be sufficient to read the QR code. Please try with another phone.

Try to perform a new scan. Sometimes the device is not found on the first scan.

Make sure the antenna and the antenna cable are correctly attached to the development board. See Connect the hardware.

Make sure the device is powered on and Digi Embedded Yocto has started.

Restart the device and try again. Wait a couple of minutes to let the system start before performing the new scan.

This error means that there is a missmatch between the software running in the development kit and the ConnectCore Quick Setup mobile application. Please make sure you have the latest version of Digi Embedded Yocto installed in your development kit and you are executing the latest version of the ConnectCore Quick Setup application:

If you have already performed the setup process in that device and you have changed the Bluetooth password, you will need to provide the new one.

If you have not changed the Bluetooth password, try entering the default device password. The default device password matches the last six digits of the SOM serial number. You can find the serial number of your SOM on the label attached to the back of the module. The serial number format is as follows: S/N: (S) XXXXXXXXXXXXX. You can also check the serial number of the SOM by issuing this command from a serial connection:

# fw_printenv -n serial#

If you receive this message, your device does not have Internet access. Internet access is required for your device to connect to ConnectCore Cloud Services. Make sure the wired or wireless network your device is connected to has internet access.

If your device has any other available network interface (Ethernet or WiFi), configure it and try again.

Make sure your device is not behind a proxy that limits Internet access.

Make sure you have entered the correct phone number and try again. You must include the '+' character followed by the country code and the phone number; otherwise, the process will fail.

Try with another phone number or SIM card provider. Your carrier may be filtering or blocking the SMS.

You can try to request a new token by clicking Resend activation token. Then try to validate the new token again.

As a security mechanism, if the token validation fails after five attempts, the validation process is automatically blocked. When this happens you must contact Digi Support to help you with the account validation.

As a security mechanism, each account is allowed to request a new token for account validation only five times. After that, no new tokens can be requested and you must contact Digi Support to help you with the account validation.

The new getting started process with the ConnectCore Quick Setup application is only available for the following development kits:

If you purchased a kit with one of these supported ConnectCore products and you still get this error, it could be that the kit was not correctly pre-registered. Contact Digi Support for assistance.

If you purchased a different kit and you want to evaluate ConnectCore Cloud Services, contact Digi Support.

If you interrupted the process before the Device provisioning step, you can restart the process normally. Just click the Get started button again and follow all the steps.

If you interrupted the process after the Device provisioning step, you can still restart the process with the following exception: In the Device provisioning step, when you are asked to create a new account or use an existing one, you must select Use existing account. Then you must fill the next page with your previously created account credentials to continue.