Create a debug log file with the USB Debug Logging Wizard

You can use the USB Debug Logging Wizard to help you collect debug logs when you are having issues with a USB device connected to a Hub. When the wizard process is complete, you can send the debug logs to Digi Technical Support.

During the process, the Enable USB debug logging option is temporarily enabled to allow USB debug logging. When the wizard is completed, the option is disabled. For information about this option, see AnywhereUSB Configuration page.

The debug log file is saved as a .bin file. The location of the saved file displays in a dialog after the wizard is complete. The file is overwritten each time you create a file. If you want to save a file before it is overwritten, rename the file or move it to a different location.

Note You can also create a support log from the AnywhereUSB Manager. See Create support log file.

1. Open the web UI.

2. Click Status > AnywhereUSB. The AnywhereUSB Status page displays.

3. Expand Debug Logging.

4. Click Debug Logging Wizard to launch the USB Debug Logging Wizard.

   

5. Click Next to display the next step in the wizard.

   Note Click Cancel to cancel the wizard and restore the original configuration.

6. Continue through each page until you complete the wizard.

7. When the wizard is complete, the location in which the debug log .bin file was saved displays in the wizard.

8. Make a note of the file location.

9. Click Download Logs to download the debug log file.

10. Navigate to the file location and copy the debug file. You can then email the copy to Digi Technical Support.