Create support log file

You can use the Create Support File feature in the AnywhereUSB Manager when you need to collect logs and other information for Digi Technical Support. The information is saved to a .bin file which you can send to technical support.

The location in which the file is saved depends on whether the Manager was installed in service or stand-alone mode. After you have created the file, a dialog displays the location in which the .bin file was saved.

The file is overwritten each time you create a file. If you want to save a file before it is overwritten, rename the file or move it to a different location.

Note You can also create a debug log file using the USB Debug Logging Wizard, which is accessed from the web UI. See Create a debug log file with the USB Debug Logging Wizard.

1. Open AnywhereUSB Manager.
2. Choose Help > Create Support File. The support file is created. When complete, a dialog displays, showing you the location of the file.
3. Make a note of the file location.
4. Click OK to close the dialog.
5. Navigate to the file location and copy it. You can then email the copy to Digi Technical Support.

   Note If you installed the AnywhereUSB Manager in service mode, you must have Administrator rights on the computer to copy the file.