By default, gateways point to the http://devicecloud.digi.com production server (some older gateways may point to my.idigi.com).  For Smart Energy gateways, it is necessary to have connectivity to Digi's Device Cloud for product functionality.  In most cases, adding the gateway to your Device Cloud account will automatically configure the gateway for proper connectivity.  However, in some cases it might be necessary to configure this manually.

To check your gateway Device Cloud connectivity and configuration

 

To ensure the proper Device Cloud server is configured on your gateway navigate to Ethernet Network or Wireless Network and check the Server Address field at the bottom of the Network Configuration screen.  The proper Device Cloud server entries are devicecloud.digi.com 
 (USA Device Cloud instance) and devicecloud-uk.digi.com (UK Device Cloud instance): 

 
 

 

Holding the button for ten seconds returns the device to factory defaults.

Notes:

1. XBee and network LEDs remain dark during the initial bootof the device. All diagnosis related to these LEDs must be done after the device has been running for at least 60 seconds.

2. For devices with both Ethernet and Wi-Fi interfaces, ayellow Network LED will communicate information about Ethernet if there is a physical link detected on the Ethernet. Connectivity to Device Cloud over any interface (a green Network LED) always overrides any yellow Network LED indication.

The ConnectPort X2e SE requires a DNS server to resolve the Device Cloud server IP address. Normally the device receives the DNS server information automatically from the DHCP server on your Internet router, but ifyour router does not provide the information, you may need to set it manually.When this error occurs, the system log will display the following message:

Error resolving 'fully qualified domain name': No address associated with nodename (EAI_NODATA)

The device usually gets the DNS server from the DHCP server. If aDNS server is not supplied from your DHCP server, usually because it is not configured to supply it, the ConnectPort X2e will use the default Google Public DNS server (address 8.8.8.8). If use of this default DNS server is not desired,a DNS server can be configured manually using the Web interface or Device Cloud's Device Manager interface.

It is most effective to fix the DHCP server to provide the correct networking parameters to the device. Otherwise, the device's network configuration can be set manually.

The ConnectPort X2e SE requires access to an NTP server to set its date and time. Normally the device receives the date and time automatically from the Device Cloud server.

For NTP to operate correctly, UDP port 123 needs to be open.

When using a firewall to filter outbound traffic, the ConnectPort X2e SE requires these network ports to be open for proper operation:

• UDP port 53, for DNS
• UDP port 123, for NTP
• TCP port 3199, for Device Cloud