Support Reports are used by Digi's Technical Support specialists to help troubleshoot issues with DAL devices.
If the device is not connected to Digi Remote Manager there are a couple of ways to obtain a Support Report from your device by using:
- Web UI
- CLI Commands
Obtaining a Support Report involves three basic steps:
- Login into the device
- Create the report
- Download the report to a computer from where it can be sent to Digi Technical Support
Obtaining a Support Report using the Web UI (HTTPS)
- Access the Web UI of the device -- (Please see the section "Logging into the local Web UI" of the User Guide for your device).
- Navigate to System > Administration > Support Report. For device running firmware 19.11 or prior, navigate to System > Administration > Logs > Support Report (scroll all the way down on the page to see the section).
- Click at the download icon on the right-hand side.
- This will download the file directly to your computer.
Obtaining a Support Report using CLI Commands (SSH)
- Log in to the device via SSH using its default IP address 192.168.210.1
- On the Access Selection Menu, Select 'a: Admin CLI'
- Type the following CLI command:
system support-report /tmp