Error Message : |
Recommendation :
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| Unable to establish contact with Marvel CPU, please try again. |
This should not occur if the mvtest program was successful so suggests user error or bad PC serial port, please try this step again.
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| XModem TX failure on loading Marvel UART boot file. |
This could be an issue with the PC serial port, check again that this works on a known good router, if it does and it still fails with this error on a bad router then request an RMA with reason: XModem TX failure on loading Marvel UART boot file
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| Unable to start TFTP |
Check that the Ethernet cable is connected correctly and the LAN LED is on. This error can often be “user error” or “network issues”. However if this error is repeatable on the suspected bad router but does not occur on a known good router then request an RMA with reason. “FlashWriter TFTP failed to start”
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| Blue progress bar moves, but slowly and with lots of re-tries and eventually fails. |
This suggests a hardware problem or a network issue on your LAN. Check again that this works on a known good router, if it does and it still fails with this error on the suspected bad router then request an RMA with reason. “FlashWriter TFTP failed to complete”
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| Unable to communicate with device after reboot |
Check to see if the router is continuously rebooting. Also ensure that a network swtich is between the PC and TransPort when performing the FlashWriter process. Please contact Digi technical support for help.
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| W-WAN module failed check - please check you selected the correct module! |
Be very careful to check that you are selecting the correct radio module when you launch FlashWriter. This is the number one cause of this error! If you are unsure of the type of radio module fitted open the case.
With newer versions of FlashWriter, a SIM card must also be present in the TransPort to ensure this message is not seen.
If you are sure you are selecting the correct radio module and if this error is repeatable on the suspected bad router yet works fine on a known good router, please request an RMA with reason: “FlashWriter radio check failed.” |