For support questions, please contact Digi Technical Support:

When you contact Digi Technical Support, including important system details and device information helps Digi resolve the issue more quickly.

  1. In the device, run the following:

    # su
# sysinfo

    This generates a file /sdcard/Download/sysinfo-dea-11.0-r2-<board_sn>-<timestamp>.tar.gz.

  2. Attach this file to your support ticket.