Invalid Client Certificate

In some situations, a mismatch occurs between the certificate associated with the client ID and the certificate for the client ID on the Hub. When this happens, the message "Invalid client cert" displays as the State in the AnywhereUSB Manager.

The client ID is a unique identifier assigned to a user account the first time a user logs in to a computer and opens the AnywhereUSB Manager. The client ID is associated with the login credentials for the user currently logged on to the computer.

During initial log in process, the AnywhereUSB Manager creates a secure identity certificate that is associated with the client ID. This certificate is used to validate your user account with the Hub. The certificate associated with the user account client ID must match the certificate for this client ID on the Hub to allow a connection.

Note For more information about the client ID, see Client ID overview.

The list below describes situations during which this may occur, and includes a resolution.

Multiple user accounts with the same client ID

In some cases, multiple computers may inadvertently use the same client ID. When this occurs and computers with the same client ID attempt to connect with the same Hub, the first computer to associate itself with the Hub will be able to connect to the Hub. Subsequent computers will not be able to connect that Hub.

Resolution

If you discover that multiple computers are assigned the same client ID, see AnywhereUSB Manager client ID is not unique for help solving this issue.

AnywhereUSB Manager was uninstalled and then reinstalled

The AnywhereUSB Manager was completely removed from the PC, and then reinstalled. In this situation the Manager creates a new certificate for the client ID during the reinstall process.

Resolution

You can fix the client ID and Hub certificates mismatch with this process:

  1. Remove the client ID from the Hub. See Remove a Hub certificate.

  2. Add the client ID to the Hub. See Add a Hub certificate.

AnywhereUSB Manager created a new certificate

The AnywhereUSB Manager created a new certificate for some other reason, such as a factory reset of the Manager.

Resolution

You can fix the client ID and Hub certificates mismatch with this process:

  1. Remove the client ID from the Hub. See Remove a Hub certificate.

  2. Add the client ID to the Hub. See Add a Hub certificate.