Generate a support report

To generate and download a support report:


  Web

    Log into the IX10 WebUI as a user with full Admin access rights.

  1. On the main menu, click System. Under Administration, click Support Report.

  2. Click to generate and download the support report.

Attach the support report to any support requests.

 

  1. Select the device in Remote Manager and click Actions > Open Console, or log into the IX10 local command line as a user with full Admin access rights.

    Depending on your device configuration, you may be presented with an Access selection menu. Type admin to access the Admin CLI.

  2. Use the system support-report command to generate the report:
    > system support-report path /var/log/
Saving support report to /var/log/support-report-0040D0133536-24-01-12-12:10:00.bin
Support report saved.
>
  3. Use the scp command to transfer the report to a remote host:
    > scp host 192.168.4.1 user admin remote /home/admin/temp/ local /var/log/support-report-00:40:D0:13:35:36-24-01-12-12:10:00.bin to remote
admin@192.168.4.1's password: adminpwd 
support-report-0040D0133536-24-01-12-12:10:00.bin
>
  4. Type exit to exit the Admin CLI.

    Depending on your device configuration, you may be presented with an Access selection menu. Type quit to disconnect from the device.

See Support report overview for an overview of what is contained in the support report.