Digi IX20 Quick Start

Welcome to the IX20 routers quick start guide. In this guide, we will outline the essential steps to set up your routers, which are the foundation of your cellular network and IoT ecosystem.

Migrating from a WR-series device? Click here for information and tools to set up your new IX-series router.

You're here because you scanned the WELCOME card that came inside the router box.

CAUTION! Do not lose the extra product label card that comes with each IX20 router! Every router you receive from Digi has a unique password. This password appears on the product label on the bottom of the router and on the extra product label card. You must use this password to add and then configure the router. You can change the password, but if you factory reset the router, you will need to use this unique password again.

A CONGRATULATIONS! sticker is now included on the outside of EX, IX, and TX router boxes. This sticker means you have the Digi 360 subscription and all of your devices have Digi 360 licenses. Scan that QR code or go to the Digi 360 page on digi.com for information about your subscription, including benefits and warranty. You can also access your Customer Portal from that same page to register new routers to your Digi account.

For a majority of customers, your new routers may already be linked to your Digi customer account, as well as to Digi Remote Manager. If they are, then skip the registration step. If you have any questions about whether you need to register your routers in either the Digi Customer portal or in Remote Manager, contact your Reseller or visit Digi Technical Support.

This links your new routers to your Digi customer account.

Go to the Digi Customer portal, https://www.my.digi.com/, to register your routers. You will need the following information:

  • Item number found on your Digi purchase order.

  • Serial numbers for all the devices you need to register.

  • Reseller or Distributor from whom you purchased your devices, if applicable.

  • Extended contract and length terms, if applicable.

  • Digi Remote Manager Primary Account Administrator Username and Email, if applicable, or Digi Remote Manager Customer ID #

  1. Insert the SIM card(s)

    1. Push the SIM card tray to unseat.

    2. Insert the SIM card into the tray.

    3. Push the SIM card tray back into the SIM slot.

    4. Repeat steps 1-3 if using a second SIM card.

  2. Attach the antennas.

    1. Attach and hand-tighten the cellular antennas to the WWAN ports.

    2. Attach and hand-tighten a GNSS antenna, if applicable.

  3. Connect each router to a power source.

  4. Connect the routers to the internet.

    1. Attach the Ethernet cable(s) for each router.

    2. Connect the other end of each Ethernet cable to a device with internet connectivity (for example, your company router, switch, or Wi-Fi access point).

Note If you are unsure whether you have a Digi Remote Manager account or you cannot log in, contact your Reseller or go to Digi Technical Support.

  1. Go to https://remotemanager.digi.com/ui/login and log in with your username and password.

  2. On the Devices page, click the Add button. Choose whether to add a single device or multiple devices.

  3. Add your routers.

    Note All routers with Digi 360 licenses are indicated as such with a symbol.

The routers will connect within a couple of minutes. If newer firmware is available Digi Remote Manager will prompt you to upgrade the routers. In the meantime, you can perform other operations. You will be notified when the device is up to date.

Note If you inserted a SIM card in the router, once the it is powered up, it will attempt to set up the APN automatically. However, if your SIM was set up with a custom APN, it must be manually configured.

  1. In Digi Remote Manager, click Management > Devices.

  2. In the list of devices, click the name of your router.

  3. On the Details page that appears, click the Settings tab.

  4. Click Config > Network > Interfaces > WWAN1 > modem.

  5. Enable the APN list only option.

  6. Click Apply to save your changes.