Geolocation services

Geolocation services is a feature in Remote Manager that uses Google to calculate the location of a device and then displays that location on a map. You can see the location of one device or your fleet of devices. The physical location is calculated using cellular network information, as well as GNSS or manually-entered longitude and latitude information. A blue pin represents the location of a device using cellular network information. A green (connected) or red (disconnected) pin is used to represent the location of a device using either GNSS or manually-entered longitude and latitude information.

Note The location of a device using GNSS or manually-entered longitude and latitude information is represented by one green/red pin. If Remote Manager receives both of these types of information at any given time, whatever information is most recent takes precedence.

Information from a cellular network

The geolocation of a device can be determined by calculating the position of that device relative to the cellular towers/base stations to which it communicates. The CID value is a unique identifier for each cell tower/base station in a mobile network. The CID helps determine the location of a device within that network. The more towers used in this calculation, the more accurate the location of the device will be when displayed on the map. In Remote Manager, the location of a device using this information is represented by a blue pin on the map.

• 3G/4G/5G networks - If connected to any of these network types, the device records the CID value of each tower to which it communicates. These values are reported to Remote Manager and utilized to calculate the location of the device.

• 5G NSA-mode network - If connected to this type of network, the device records the CID value for both the 4G and 5G towers to which it communicates. Both types values are reported to Remote Manager and utilized to calculate the location of a device.

Information from GNSS

The geolocation of a device with a GNSS receiver can be determined by calculating its position based on the time it takes for signals from at least four satellites to reach the receiver, allowing it to compute its latitude, longitude, and altitude. This information is reported to Remote Manager the location of the device using this information is represented by a green or red pin on the map.

Manually-entered longitude and latitude information

The geolocation of a device can be determined by manually entering the longitude and latitude of a device. If the longitude/latitude information is not known, the street address where the device is located can also be entered, which is then used to calculate the longitude and latitude information. In Remote Manager, the location of a device using this information is represented by a green or red pin on the map.