Cannot install device driver

The device driver software was not successfully installed.

Potential cause

Sometimes when you connect an XBee module to your computer, the operating system does not install the driver.

Sometimes when you connect an XBee Grove board to your computer, the operating system does not install the driver.

Resolution

Try the following, in order. If one of the steps resolves the issue, you're done.

1. Remove and re-insert the XBee module into your computer.
2. If the OS is still unable to install the driver, remove and re-insert the XBee module into another USB port.

3. If your computer fails during the driver initialization problem and you are still unable to install the drivers, complete the following steps:

   1. Open the Device Manager.

   2. In the Other Devices section, right-click on the device T232R USB UART and click uninstall.

   3. Plug in your device and allow your system to reinstall the drivers.