Troubleshooting LEDs

The table below contains troubleshooting information for the LEDs on the device.

Symptom Potential Cause Resolution
Power LED is not lit. Power is not applied. Ensure that the power supply is properly connected to a power source and the device.
Hardware failure. In the unlikely case of hardware failure, first physically remove power and reconnect. If the LEDs remain dark, return the device to Digi for RMA.
XBee LED is not lit.1 If device is configured as a coordinator, this may indicate a coordinator hardware failure Return the device to Digi for RMA.
Network LED is not lit.2 Hardware failure. Return the device to Digi for RMA.
Network LED is flashing yellow slower than once per second. No Ethernet link. Attach an Ethernet cable.
No Wi-Fi association.

Configure Wi-Fi network parameters. See Wireless (Wi-Fi) network settings.
Network LED is flashing yellow faster than twice per second.3 DHCP server not responding. If no DHCP server is present on the network, use a tool with integrated Digi Device Discovery to assign a static IP address.
Device may not have network connectivity to the DHCP server, despite having link to a hub or switch. Check with network administrator.
Network LED alternates between yellow and green. Unable to resolve Remote Manager server name. Verify DNS server settings with network administrator. Network failure between the device and the DNS server. Check with network administrator. See additional information on resolving this issue below.
Unable to contact Remote Manager server. Verify Remote Manager server name in settings.
Verify proxy settings with device and with your network administrator.
Network failure between the device and the Remote Manager server. Check with your network administrator.
Device unable to authenticate Remote Manager server.

Verify NTP server settings with network administrator. The device must have the correct time in order to verify the security certificate presented by the Remote Manager server. The supported means to synchronize time in the device is via NTP. See Cannot connect to NTP time server to get correct time for additional information on resolving this issue.
Verify Remote Manager server name in settings.