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Recovery procedure for a non-working programmable XBEE module.

0 votes
One of my programmable XBEE modules (XB24CZ7UISB) is frozen :
- At power up, it starts as a coordinator but hangs after a few seconds
- Boot loader menu seems to work but bypass mode is not working and firmware parameters cannot be accessed or updated :blue:

I tried :
- X-CTU recovery procedure
- downloading a new bootloader using SW debugger
But still not working...

I read on Digi web site that a dedicated phone procedure with Digi support team could be required.
How can I acticate this procedure ?

Any help would be appreciated !
asked Apr 25 in RF Solutions and XBee by Eric Grasland New to the Community (1 point)

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2 Answers

0 votes
Try following the procedure located at http://www.digi.com/support/kbase/kbaseresultdetl?id=3402
answered Apr 25 by mvut Veteran of the Digi Community (1,973 points)
0 votes
Thanks for the link.
As it is mentionned here, for programmable devices it is necessary to contact directly Digi support.
I'll try this option.

"If you have a programmable XBee, contact Digi Support for troubleshooting.
The recovery procedure outlined in this article are for standard XBees and other Digi RF products. A programmable XBee has a secondary Freescale processor that takes priority over the module's UART and as a result has to be recovered over-the-air or while in bypass mode. The procedure for recovering a programmable XBee varies depending on the situation, and is best done over-the-phone with a technical support member."
answered Apr 28 by Eric Grasland New to the Community (1 point)
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