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Windows 2008 R2 server crashes daily

0 votes
Hi,
we are using several Anywhere USB Hubs with latest frimware. We have the software installed on different Windows 2008 R2 Servers, also the latest available version. The servers are crashing daily and what we see in the dump is:
FOLLOWUP_IP:
AwUsbSys64+4e9c
fffff880`02a47e9c 488b4c2468 mov rcx,qword ptr [rsp+68h]

SYMBOL_STACK_INDEX: b

SYMBOL_NAME: AwUsbSys64+4e9c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AwUsbSys64

IMAGE_NAME: AwUsbSys64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 52e97320

FAILURE_BUCKET_ID: X64_0xA_AwUsbSys64+4e9c

BUCKET_ID: X64_0xA_AwUsbSys64+4e9c

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0xa_awusbsys64+4e9c

FAILURE_ID_HASH: {ecc6431e-850f-5e29-4623-984449ed7e8a}

Followup: MachineOwner

Anyone having an idea?

MIchael
asked Apr 7 in USB Serial by moonlighting New to the Community (1 point)

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3 Answers

0 votes
What version of the AnywhereUSB driver do you have installed on the host computers?

What firmware is installed on the AnywhereUSB device?

Do you have any Safenet, Aladdin or Hasp dongles installed on the AnywhereUSB device?
answered Apr 7 by halovapor Veteran of the Digi Community (684 points)
0 votes
Hi,
Firmware Version: 1.51.12.21 (build 82002081_H awusb14 eos 9/17/2013 10:29:44a)
Driver 3.60.60

and yes we have those Dongles

Michael
answered Apr 8 by moonlighting New to the Community (1 point)
0 votes
Check the dongle driver version and date in Device Manager. Typically those drivers are dated before Dec 2012 which is a known issue, you will need to update the dongle driver package to resolve the issue.
answered Apr 8 by halovapor Veteran of the Digi Community (684 points)
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